Process Intelligence - IDS Scheer AG
Process Intelligence - IDS Scheer AG
Process Intelligence - IDS Scheer AG
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0.50 Day(s)<br />
NJRA<br />
Documented Real Life<br />
Job<br />
Control<br />
Job Control<br />
Initiated<br />
0.50 Day(s)<br />
2.00 Day(s)<br />
4.00 Day(s)<br />
0.50 Day(s)<br />
0.50 Day(s)<br />
14.00 Day(s)<br />
3.00 Day(s)<br />
0.50 Day(s)<br />
1.00 Day(s)<br />
0.50 Day(s)<br />
CSPC<br />
0532<br />
0534<br />
Customer<br />
Request<br />
Raise<br />
Customer<br />
Order<br />
Order being<br />
processed<br />
Identification<br />
of Customer<br />
SDH and Parenting<br />
Customer<br />
SDH and Parenting<br />
identified<br />
Identification<br />
of Core<br />
Network Capacity<br />
Routing and<br />
Assignment of<br />
Circuit Complete<br />
Determine<br />
Service<br />
Delivery Date<br />
0.50 Day(s)<br />
Front<br />
Office<br />
A601<br />
Network<br />
Solution<br />
Design<br />
Network<br />
Solution<br />
Design<br />
Slide courtesy of British Telecommunications plc<br />
CREP<br />
0680<br />
CALL<br />
0630<br />
CONF<br />
WNEX<br />
HAND<br />
COMP<br />
Service<br />
Delivery Date<br />
Determined<br />
Review Order<br />
Requirements<br />
Order<br />
Requirements<br />
Reviewed<br />
Call<br />
Customer<br />
Customer<br />
Call<br />
Complete<br />
Build<br />
Core<br />
Network<br />
Core<br />
Network<br />
Built<br />
Configure<br />
Service<br />
Service<br />
Configuration<br />
Complete<br />
Report<br />
Service Order<br />
Complete<br />
Service<br />
Completion<br />
Reported<br />
Handover Service<br />
to Customer<br />
Handover<br />
Complete<br />
Service<br />
Completion<br />
Monitor<br />
Service<br />
Completion<br />
being Monitored<br />
CSPC<br />
CWPC<br />
Front<br />
Office<br />
Network<br />
Solution<br />
Design<br />
NOU<br />
CWPC<br />
Front<br />
Office<br />
CWPC<br />
Term Point<br />
Allocation<br />
Term point<br />
Allocation<br />
complete<br />
Wideband<br />
Planner<br />
Account Team<br />
informs<br />
Manager of<br />
major project<br />
SDH PM<br />
not required<br />
(End)<br />
Inform<br />
Sales<br />
Route<br />
not<br />
investigated<br />
Validation job<br />
generated on<br />
CMC queue<br />
Links Issuer Enter<br />
Order & JC Order<br />
Validation<br />
Manager<br />
informed<br />
of major project<br />
from other<br />
Customer<br />
request (major<br />
project)<br />
New quote<br />
request<br />
from PM<br />
New quote<br />
request from<br />
customer<br />
NJRA closed<br />
Links Issuer Enters<br />
Order & NTE Task<br />
Missing<br />
information<br />
received (JC)<br />
Links Issuer chase<br />
missing info & JC<br />
Order Validation<br />
Missing<br />
information<br />
request (JC)<br />
Links chase missing<br />
info & order validation<br />
Missing<br />
information<br />
passed to NSD<br />
(End)<br />
Route not investigated<br />
Issuer chases<br />
missing info<br />
PM reports<br />
Project Status<br />
SE Capture<br />
Order<br />
CRF completed<br />
and<br />
Links SE Capture<br />
Order & Issuer<br />
Enter Order<br />
Issuer<br />
Enter Order<br />
Links JC Order<br />
Validation & NTE<br />
allocation<br />
Response<br />
filed<br />
Dead end<br />
Requirement<br />
generated<br />
as result of<br />
capacity<br />
Links PM Plans<br />
Customer Requirements<br />
& SE Capture Order<br />
Pass Missing<br />
Links SE Resolves<br />
information<br />
& Issuer Enters Order<br />
to Issuer<br />
601 task to<br />
Wideband<br />
planner<br />
Links Issuer Enter<br />
Order & Search<br />
for Y Code<br />
JC order<br />
NJRA<br />
closed<br />
Relevant NSD<br />
informed of new<br />
proj order (Link)<br />
Links Queue Manager selects NTE<br />
& Route/Assign Glasgow<br />
Decide no new<br />
orders required<br />
Dead end<br />
Missing<br />
information<br />
request (Issuer)<br />
Links Issuer Enter<br />
Order & SE<br />
Resolves<br />
Links Issuer chase missing info<br />
& WBP Site survey &WI<br />
Links refer costing<br />
to customer &<br />
cancel order<br />
Re-Issue<br />
601 Task<br />
to WBP<br />
Links JC Order<br />
Validation &<br />
Search for Y Code<br />
Input from Account Team<br />
Receive<br />
customer<br />
plans<br />
PM Plans<br />
Customer<br />
Requirements<br />
Links Search for Y<br />
Code & Q Mgr<br />
selects NTE Task<br />
A29/O532/O530<br />
Missing<br />
information<br />
not available<br />
(WBP)<br />
Links Issuer chase<br />
missing info &<br />
WBP Site Survey<br />
Links WBP Site Survey &<br />
Issuer chase missing Info<br />
Order<br />
Cancel<br />
order<br />
End<br />
SE<br />
Resolves<br />
New job in<br />
queue<br />
Missing<br />
info received<br />
Y Code<br />
Search<br />
Slough/<br />
London<br />
Links Search for Y<br />
Code & NTE Task<br />
Link to internal/<br />
Info sent to<br />
external work<br />
internal/external<br />
groups - not<br />
modelled<br />
workpacks<br />
Missing<br />
information<br />
request (WBP)<br />
New Job in<br />
queue<br />
Links WBP Site<br />
Survey & SE Refer Ancillary cost<br />
Costing to<br />
info to SE<br />
Customer<br />
SE refer<br />
Costing to<br />
Customer<br />
Customer<br />
confirm<br />
information to<br />
Wideband<br />
Links SE refer<br />
costings to customer<br />
& WBP Site Survey<br />
Link not<br />
Modelled/investigated<br />
WBP<br />
Site Survey<br />
Route, Assign<br />
& config 2Mbit<br />
Circuits<br />
Other output<br />
tbc<br />
Scheme<br />
referred to<br />
NSD<br />
NTE Tasks<br />
(129/532)<br />
London/Glasgow<br />
Links WBP Site<br />
Survey & Issue<br />
RF's & JC Respond<br />
to CREP<br />
Task called to<br />
issuer<br />
Issuer chooses<br />
to ignore so not<br />
modelled<br />
Input not Modelled<br />
Incoming<br />
call from field<br />
engineer<br />
R&A task<br />
com'd<br />
Link to COSMOSS<br />
glue and Config circuit<br />
Decide to place<br />
order with<br />
tactical planner<br />
Links PM plans<br />
Customer Reqs &<br />
Tactical Planning<br />
154 Task Links NTE Tasks<br />
live (Link) & WBP Site Survey<br />
154 at<br />
COM<br />
JC Respond<br />
to CREP<br />
Links WBP Site Survey<br />
& NSD Job Selection & Clean<br />
Ready to<br />
CREP<br />
Links JC responds<br />
to CREP & Issue<br />
RF's Glasgow<br />
010/O534<br />
live (Link)<br />
Links NTE Tasks (No Y Code)<br />
& JC Analyse Delay<br />
Scheme<br />
installed &<br />
commisioned<br />
Links Supervise External /Contractor<br />
& Integrate Schemes<br />
Integrate<br />
Schemes<br />
CONF<br />
Live<br />
Order in Job<br />
Controller's<br />
Queue (Link)<br />
Job delayed<br />
Links WBP Site Survey<br />
& JC Analyse Delay<br />
Links NSD<br />
Route/Assign<br />
& JC Respond<br />
to CREP<br />
Links Integrate Schemes<br />
& Configure Circuit/Resolve Problems<br />
Configure Circuit<br />
Resolve<br />
Problems<br />
End of<br />
<strong>Process</strong><br />
Feed into COSMOSS<br />
statistics - Dead end<br />
CREP<br />
complete<br />
Links Issue RF Glasgow<br />
& Allocate COW<br />
CDD<br />
amended<br />
Issue RFs<br />
Glasgow/<br />
London<br />
Allocate CoW<br />
London /<br />
Sheffield<br />
Ready for<br />
installation<br />
Links Allocate COW &<br />
COW supervise external works<br />
Supervise<br />
Equipment<br />
not delivered<br />
Not Modelled at Present<br />
- Non Fluid <strong>Process</strong><br />
Scheme<br />
referred to<br />
CSP<br />
Integrate scheme and<br />
Tactical planning eEPCs<br />
WNEX WNEX task is triggered by<br />
live after COSMOSS, once all other<br />
tasks have been completed<br />
JC amend CDD<br />
198/O912<br />
complete<br />
NSD Q Manager<br />
chase missing<br />
info/clean data<br />
Glasgow<br />
Job assigned<br />
to NSD (Link)<br />
Links NSD Job Selection/Clean<br />
& NSD Route /Assign<br />
RF prepared<br />
(Link)<br />
CDD can't Feed into COSMOSS<br />
statistics - dead end<br />
Links Issue RF's<br />
& Route & Assign<br />
INJC<br />
in JCs<br />
queue (Link)<br />
Links NSD Job selection/Clean<br />
& JC Analyse delay<br />
Links WBP Site Survey<br />
& Issue RF's Glasgow<br />
SDH2C form<br />
sent to NSD<br />
(Link)<br />
NSD Route<br />
Capacity<br />
problem<br />
raised<br />
Links Supervise External Works/Contractor<br />
& IM facilities decisions<br />
Links Route/Assign<br />
& JC Analyse delay<br />
INJC<br />
in JCs<br />
queue (Link)<br />
Job returned<br />
to queue man<br />
(Link)<br />
Links Route/Assign<br />
& Queue Manager Chases missing details<br />
Links JC analyse<br />
delay & WBP<br />
601 Task<br />
Dead end - route Progress info<br />
not investigated passed to WBP<br />
Dead end - route Progress info<br />
not investigated passed to NSD<br />
Dead end - route Progress info<br />
not investigated passed to PM<br />
Dead end - route Progress info<br />
not investigated passed to CSM<br />
INAC task<br />
live<br />
Links JC analyse<br />
delay & SE Progress update<br />
responds to<br />
to SE<br />
Customer<br />
JC Analyse<br />
Delay<br />
Dead end<br />
SE respond<br />
to Customer<br />
Links SE analyse delay<br />
& JC analyse delay<br />
RF's sent for<br />
Financial<br />
authorisation<br />
Out of Scope - not Modelled<br />
Ready for<br />
installation<br />
Links Supervise Contract<br />
& COW supervise<br />
External Works<br />
Route not investigated<br />
Delay enquiry<br />
from customer<br />
SE Analyse<br />
Delay<br />
Progress<br />
request<br />
to JC<br />
(SE)<br />
Links Supervise contract<br />
& Tactical Planning<br />
Links Detailed<br />
Planning<br />
& Supervise Contract<br />
Solution<br />
Planning<br />
Requires<br />
further<br />
Investigation<br />
Form sent from Oswestry Capacity Managment<br />
Tactical<br />
Planning<br />
RFs sent to<br />
CSP Contracts<br />
Supervise<br />
DL proact job<br />
on queue<br />
Detailed<br />
Planning<br />
Proact job<br />
Not modelled<br />
complete<br />
Links to<br />
External Works<br />
carrying out DL works<br />
1 November 2010 | Software <strong>AG</strong> - Get There Faster | 10<br />
Requires<br />
further<br />
Investigation<br />
SDH23<br />
received<br />
IM Facilities<br />
Decisions<br />
Requires<br />
further<br />
Investigation<br />
IM Plan Sites<br />
for Capacity<br />
Requires<br />
further<br />
Investigation<br />
Budget
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