Process Intelligence - IDS Scheer AG

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$Microsoft PowerPoint - 1.PPM\202\306\202\315 ... - IDS Scheer AG$

0.50 Day(s) NJRA Documented Real Life Job Control Job Control Initiated 0.50 Day(s) 2.00 Day(s) 4.00 Day(s) 0.50 Day(s) 0.50 Day(s) 14.00 Day(s) 3.00 Day(s) 0.50 Day(s) 1.00 Day(s) 0.50 Day(s) CSPC 0532 0534 Customer Request Raise Customer Order Order being processed Identification of Customer SDH and Parenting Customer SDH and Parenting identified Identification of Core Network Capacity Routing and Assignment of Circuit Complete Determine Service Delivery Date 0.50 Day(s) Front Office A601 Network Solution Design Network Solution Design Slide courtesy of British Telecommunications plc CREP 0680 CALL 0630 CONF WNEX HAND COMP Service Delivery Date Determined Review Order Requirements Order Requirements Reviewed Call Customer Customer Call Complete Build Core Network Core Network Built Configure Service Service Configuration Complete Report Service Order Complete Service Completion Reported Handover Service to Customer Handover Complete Service Completion Monitor Service Completion being Monitored CSPC CWPC Front Office Network Solution Design NOU CWPC Front Office CWPC Term Point Allocation Term point Allocation complete Wideband Planner Account Team informs Manager of major project SDH PM not required (End) Inform Sales Route not investigated Validation job generated on CMC queue Links Issuer Enter Order & JC Order Validation Manager informed of major project from other Customer request (major project) New quote request from PM New quote request from customer NJRA closed Links Issuer Enters Order & NTE Task Missing information received (JC) Links Issuer chase missing info & JC Order Validation Missing information request (JC) Links chase missing info & order validation Missing information passed to NSD (End) Route not investigated Issuer chases missing info PM reports Project Status SE Capture Order CRF completed and Links SE Capture Order & Issuer Enter Order Issuer Enter Order Links JC Order Validation & NTE allocation Response filed Dead end Requirement generated as result of capacity Links PM Plans Customer Requirements & SE Capture Order Pass Missing Links SE Resolves information & Issuer Enters Order to Issuer 601 task to Wideband planner Links Issuer Enter Order & Search for Y Code JC order NJRA closed Relevant NSD informed of new proj order (Link) Links Queue Manager selects NTE & Route/Assign Glasgow Decide no new orders required Dead end Missing information request (Issuer) Links Issuer Enter Order & SE Resolves Links Issuer chase missing info & WBP Site survey &WI Links refer costing to customer & cancel order Re-Issue 601 Task to WBP Links JC Order Validation & Search for Y Code Input from Account Team Receive customer plans PM Plans Customer Requirements Links Search for Y Code & Q Mgr selects NTE Task A29/O532/O530 Missing information not available (WBP) Links Issuer chase missing info & WBP Site Survey Links WBP Site Survey & Issuer chase missing Info Order Cancel order End SE Resolves New job in queue Missing info received Y Code Search Slough/ London Links Search for Y Code & NTE Task Link to internal/ Info sent to external work internal/external groups - not modelled workpacks Missing information request (WBP) New Job in queue Links WBP Site Survey & SE Refer Ancillary cost Costing to info to SE Customer SE refer Costing to Customer Customer confirm information to Wideband Links SE refer costings to customer & WBP Site Survey Link not Modelled/investigated WBP Site Survey Route, Assign & config 2Mbit Circuits Other output tbc Scheme referred to NSD NTE Tasks (129/532) London/Glasgow Links WBP Site Survey & Issue RF's & JC Respond to CREP Task called to issuer Issuer chooses to ignore so not modelled Input not Modelled Incoming call from field engineer R&A task com'd Link to COSMOSS glue and Config circuit Decide to place order with tactical planner Links PM plans Customer Reqs & Tactical Planning 154 Task Links NTE Tasks live (Link) & WBP Site Survey 154 at COM JC Respond to CREP Links WBP Site Survey & NSD Job Selection & Clean Ready to CREP Links JC responds to CREP & Issue RF's Glasgow 010/O534 live (Link) Links NTE Tasks (No Y Code) & JC Analyse Delay Scheme installed & commisioned Links Supervise External /Contractor & Integrate Schemes Integrate Schemes CONF Live Order in Job Controller's Queue (Link) Job delayed Links WBP Site Survey & JC Analyse Delay Links NSD Route/Assign & JC Respond to CREP Links Integrate Schemes & Configure Circuit/Resolve Problems Configure Circuit Resolve Problems End of Process Feed into COSMOSS statistics - Dead end CREP complete Links Issue RF Glasgow & Allocate COW CDD amended Issue RFs Glasgow/ London Allocate CoW London / Sheffield Ready for installation Links Allocate COW & COW supervise external works Supervise Equipment not delivered Not Modelled at Present - Non Fluid Process Scheme referred to CSP Integrate scheme and Tactical planning eEPCs WNEX WNEX task is triggered by live after COSMOSS, once all other tasks have been completed JC amend CDD 198/O912 complete NSD Q Manager chase missing info/clean data Glasgow Job assigned to NSD (Link) Links NSD Job Selection/Clean & NSD Route /Assign RF prepared (Link) CDD can't Feed into COSMOSS statistics - dead end Links Issue RF's & Route & Assign INJC in JCs queue (Link) Links NSD Job selection/Clean & JC Analyse delay Links WBP Site Survey & Issue RF's Glasgow SDH2C form sent to NSD (Link) NSD Route Capacity problem raised Links Supervise External Works/Contractor & IM facilities decisions Links Route/Assign & JC Analyse delay INJC in JCs queue (Link) Job returned to queue man (Link) Links Route/Assign & Queue Manager Chases missing details Links JC analyse delay & WBP 601 Task Dead end - route Progress info not investigated passed to WBP Dead end - route Progress info not investigated passed to NSD Dead end - route Progress info not investigated passed to PM Dead end - route Progress info not investigated passed to CSM INAC task live Links JC analyse delay & SE Progress update responds to to SE Customer JC Analyse Delay Dead end SE respond to Customer Links SE analyse delay & JC analyse delay RF's sent for Financial authorisation Out of Scope - not Modelled Ready for installation Links Supervise Contract & COW supervise External Works Route not investigated Delay enquiry from customer SE Analyse Delay Progress request to JC (SE) Links Supervise contract & Tactical Planning Links Detailed Planning & Supervise Contract Solution Planning Requires further Investigation Form sent from Oswestry Capacity Managment Tactical Planning RFs sent to CSP Contracts Supervise DL proact job on queue Detailed Planning Proact job Not modelled complete Links to External Works carrying out DL works 1 November 2010 | Software AG - Get There Faster | 10 Requires further Investigation SDH23 received IM Facilities Decisions Requires further Investigation IM Plan Sites for Capacity Requires further Investigation Budget
Business Process Excellence Lifecycle 1 November 2010 | Software AG - Get There Faster | 11
Page 1 and 2: Improve Business Performance with P
Page 3 and 4: What makes the difference? 1 Novemb
Page 5 and 6: Why is a customer going to buy from
Page 7 and 8: Critical Success Factor Analysis 1
Page 9: From lagging indicators to Process
Page 13 and 14: Implement Check customer solvency 1
Page 15 and 16: 3 Layers of Process Intelligence ST
Page 17 and 18: Integrating internal and external d
Page 19 and 20: Example Helpdesk: Where are the pro
Page 21 and 22: Scorecard Management ARIS Strategy
Page 23 and 24: wM Optimize monitors errors - How g
Page 25 and 26: Event stream processing Register co
Page 27 and 28: Process Intelligence for wM BPMS
Page 29 and 30: Process Intelligence - Customer Ben
Page 31: Thank you!

Process Intelligence - IDS Scheer AG

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