Connect - Issue #4 - Parkway Pantai

Connect A Parkway Quarterly
Connect
A Parkway Quarterly
OCT - DEC 2009
Issue 4
Heralding the
Nightingales
OCT - DEC 2009 Issue 4
ParkwayHealth
celebrates its nurses
When Every Day
is a Birthday
Dr Heng Tung Lan — bringing
babies into the world
BRAND’S Chicken
Essence (3 tablets)
Don’t miss out
on your free
sample with
your copy
of Connect !
(for Singapore-based
employees only)

OCT - DEC 2009
01
Connect
Welcome Note
Connect A Parkway Quarterly
Connect
A Parkway Quarterly
Issue 4
Welcome to the final issue of Connect for the year 2009!
As a token of our appreciation, we are dedicating this
special issue to all the nurses at Parkway for their tireless
contributions to the company.
In celebration, we have an issue that’s bursting with
exciting news about the many activities held across
Parkway for Nurses Week, and articles on the new and
much anticipated nursing branding campaign. We also
followed three nurses around for a day and got a glimpse
of what a day at work means for them.
Also featured in our line-up are our award-winning
nurses and East Shore Hospital’s very own Dr Heng
Tung Lan, Obstetrician and Gynaecologist who holds the
record for the most number of babies delivered there.
We also give you a peek into what the ParkwayHealth
Khubchandani Hospital in Mumbai, India — due to open in
2012 — will look like, as well as the types of services that
will be offered.
We hope you will enjoy this issue as much as we
enjoyed putting it together for you, and please continue to
send us your feedback.
OCT - DEC 2009 Issue 4
ParkwayHealth
celebrates its nurses
Dr Heng Tung Lan — bringing
babies into the world
Parkway team
Publisher
Jith Joseph
Editorial Advisor
Rosanna Cil
Copy Editor
Christopher Teo
Advertising Sales and
Production Coordination
Julien Ratouin
Photographers
Henry Koh (Picture Communication),
Xing (Thox)
Contributors
Leanne Laidler, Dr Heng Tung Lan,
Raju Narayan, Jeanne Lim
Splash Communications team
Editor
Caroline Chan Jordan
Art Director
Lien Vandeweghe
Contributors
Naleeza Ebrahim, Katrina Eng
and Karen Ralls-Tan
Jith Joseph
We want your feedback!
Do you have an interesting story idea, news or happening
you would like to share with us? Let us know and we will
give you a special token of our appreciation.
Write to: grpcorpcomms@parkway.sg, or Group Corporate
Communications, Parkway Holdings Limited.
#16-02, TripleOne Somerset, 111 Somerset Road Singapore 238164.
Connect is published quarterly for Parkway
Holdings Limited by Asia City Splash, a member
of the Asia City Media Group. All rights reserved.
No portion of this publication may be reproduced
without the written permission of the publisher.
We take every care and precaution to ensure that
information published in Connect is accurate at the
time of publication, but Parkway cannot guarantee
its accuracy and we may change the information at
any time without prior notice.
The information contained in Connect magazine
is not an invitation to invest in the shares, or any
other products or services or otherwise deal in
these or enter into a contract with “Parkway” or
any other Parkway Company.
Parkway Holdings Limited, TripleOne Somerset, 111 Somerset Road #15-01, Singapore 238164. Tel: (+65) 6307 7880 Fax: (+65) 6738 7341. © Parkway Holdings Limited
2009. This publication and information contained herein is strictly for internal use only and contains Parkway proprietary information which is restricted
to Parkway employees and within the Parkway Group. Access to, use or copying by non-Parkway employees in any form or other, is strictly prohibited. For
information about Parkway, go to www.parkwayholdings.com. All information correct as of 26 june 2009.
Printed by alsoDOMINIE Pte Ltd, 1200 Depot Road 07-21/27, Singapore 109675.
Parkway Holdings Limited Company Registration No. 197400320R
MICA (P) 140/05/2009

02
Connect
Contents
Oct - Dec 2009 issue 4
“
There is always something new happening, I will keep
doing this as I feel good when I can make my patients
happy and smile.” — Melody Manalungsung, read on page 11
10
14
16
01 Welcome Note
NEWS
04 Get clued in to
the latest industry news,
happenings and events.
Community
10 A Day in the Life of...
Three nurses across our
hospitals.
Innovation
14 When Every Day
is a Birthday
“The Queen of East Shore
Hospital” — Dr Heng Tung Lan.
cover story
16 Heralding
the Nightingales
Parkway’s nurse rebranding
campaign.
Excellence
22 Together We Achieve
We look at how staff safety
has improved through POS.
24 Parkway Websites
Get Facelift
A sleek new look, updated
contents and ease of use.
26 Continuing the
Quality Journey
Parkway seeks JCI
re-accreditation.
28 Thinking Nurses
with Heart
Awarded for going beyond
the call of duty.
confidence
30 Parkway Achieves
Strong Growth
Our financial performance
for 1H 2009 at a glance.
global leadership
32 Mumbai Rising
ParkwayHealth’s new
Indian venture.
36 Year-end Wishes
32

NEWS
04
NEWS 05
Connect
Connect
Around Parkway
11th gleneagles annual seminar
Plan B©
Help us
to do better
your opinions matter
of Honour and delivered a speech which touched on
the multi-disciplinary approaches that are prevalent in
treating patients today.
Specialists with overlapping interest in the same
medical conditions discussed the best possible approaches
to treat a single medical condition. The interactive forum
also enabled the audience to play a part in deciding which
this year user-friendly
web-based questionnaire
you will receive envelop with link to
doctors presented the best case scenarios.
the website. if you don’t receive it,
ask your manager. make sure you do
Online
Nurse Survey
2009
July 20 - August 3
BEE HEARD.
your opinion matters.
ONLINE NURSE SURVEY ‘09
On 12 July, the 11th Gleneagles Annual Seminar focussing
on new technologies and treatment options available
at Gleneagles Hospital was held at Orchard Hotel
As part of the Gleneagles Annual Seminar, a public
seminar on “Leading a Healthy Life” was also held on
11 July at the Revenue House auditorium. Members
of the public had an opportunity to hear specialists
speak on a broad range of topics which included new
Monday, July 20, 2009
to
Monday, August 3, 2009
This year there is no paper
but user friendly webbased
format.
Ask your manager for the
envelope with the link to
the website if she/he
has not given it to you yet.
The survey is
anonymous.
Only the unit matters,
therefore please don’t
exchange envelopes with
other people from other
units.
Make sure you don’t
miss your opportunity to
express your opinions.
Your opinion matters.
for specialists and general practitioners. The CEO of
Gleneagles Hospital, Ms Tan Poh Lan addressed the
doctors who had gathered to discuss and debate the
cancer therapies, new techniques of minimally invasive
urological surgeries, new MRI imaging techniques
and new therapies for arthritis. Panel discussions had
hot and controversial topics in the medical field today.
members of the public asking questions on these new
nursing survey
The biennial Nursing Survey, which took place from 20 July
Dr Lee Suan Yew, the past President of the College of
Family Physicians, also graced the occasion as the Guest
technologies and learn more about the choices available
to them in Gleneagles Hospital.
to 3 August 2009, aimed to gather feedback from Parkway’s
click it out!
your opinion matters.
Online Nurse Survey ‘09
This year there is no paper but user friendly webbased
format.
Ask your manager for the envelope with the link to
the website if she/he has not given it to you yet.
The survey is anonymous.
Only the unit matters, therefore please don’t
exchange envelopes with other people from other
units.
Make sure you don’t miss your opportunity to
express your opinions.
What: Online Nurse Survey 2009 edition
When: July 20, 2009 to August 3, 2009
Where: anywhere with internet access
Time: anytime of the day within 2 weeks
Other: make sure you don’t miss it!!!
nursing staff about their working lives and environment.
This anonymous online survey gave nurses the chance
to provide open and honest opinions about their work and
work-related practices, while also allowing them to play
a role in influencing policies and improvements to benefit
their daily working lives.
Australian-based company Best Practices Asia compared
Parkway’s survey results against other leading healthcare
institutions in the region, allowing Parkway to see where it
stands amongst the competition.
The survey’s response rate was a very positive 85%, and
Chief Nursing Officer, Ms Leanne Laidler, expressed that she
hoped to “reach out to as many nursing staff as possible”, so
as to better improve the working lives of nursing staff while
ensuring that Parkway remains competitive in the future.
showcasing parkway
On 7 July, Dr Lim Cheok Peng, Executive Vice Chairman,
Group President, Managing Director and CEO of Parkway
Holdings Limited, was an invited speaker at the Nomura
Asia Equity Forum 2009 — organised by Japanese financial
conglomerate Nomura and held at the Shangri-La Hotel,
Singapore. During his presentation, Dr Lim introduced
Parkway’s facilities and services, and highlighted its
outstanding performance in delivering quality clinical
outcomes and service to patients to the audience of fund
managers, analysts and institutional investors.
Parkway maintains an active Investor Relations (IR)
programme for analysts and institutional investors. Dr
Lim’s participation in the Nomura Asia Equity Forum is
one example of how Parkway actively seeks to improve
and promote effective communications with shareholders
and investors. Through such road shows, domestic
and foreign institutional investors are able to gain an
accurate understanding of Parkway, its strategies and
growth drivers.

NEWS
06
NEWS 07
Connect
Connect
Global Beats
vegetarians less prone to cancers
Vegetarians are generally less likely than meat eaters to develop cancer
of the blood, bladder and stomach, but not bowel cancer, suggests
a major study published in the British Journal of Cancer. In general
populations, approximately 33% will develop cancer during their
lifetime. This risk is reduced to 20% for those non-meat eaters. The
reasons for this could be due to the presence of viruses or mutationcausing
compounds in meat, e.g. N-nitroso or carcinogens produced
through cooking at high temperatures. However, care is required to
ensure that necessary proteins and vitamin B12 are taken in sufficient
amounts following a vegetarian diet. Source: BBC News
protect your lungs
with soy
Good news for soy lovers!
Consuming lots of soy foods such as
tofu and soy milk may improve lung
function and lower the chances
of developing chronic obstructive
pulmonary disease (COPD), suggests
a Japanese study published in the
journal Respiratory Research. COPD is
seen in 90% of long-term smokers. Symptoms include a progressive
decline in lung function, chronic bronchitis and emphysema.
These benefits of soy may be due to flavonoids, which act as antiinflammatory
agents in the lung, and thus protect against tobacco
carcinogens in smokers. Source: BioMed Central
coffee: a solution to
alzheimer’s?
Drinking five cups of coffee a day could
reverse memory problems seen in
Alzheimer’s disease, say scientists in Florida,
USA after a two-month study on effects
of coffee in mice. In addition, caffeine
was shown to delay the production of
beta amyloid protein plaques, which are a
hallmark of Alzheimer’s. Earlier research
by the same team had shown younger
mice, which had also been bred to develop
Alzheimer’s but were given caffeine only
in their early adulthood, were protected
against the onset of memory problems.
Although the team hopes to begin human
trials of caffeine to see if the mouse
findings are replicated in people, they
advise caution in limiting daily caffeine
intake for people with high blood pressure
or are pregnant. Source: BBC
vinegar as a natural fat-fighter
Vinegar, a folk remedy often used for combating illness, is shown to
help prevent accumulation of body fat and weight gain, say Japanese
researchers in a study published in the Journal of Agricultural and
Food Chemistry. Mice on high-fat diets and given acetic acid, the main
component of vinegar, developed up to 10% less body fat compared
to other mice. Acetic acid fights fat by turning on genes for fatty acid
oxidation enzymes. The genes create proteins involved in breaking
down fats, thus suppressing body fat accumulation in the body.
Source: Journal of Agricultural and Food Chemistry
wine increases men’s life expectancy
Good news for men who love their wines – drinking up to half a glass
of wine per day can help you live longer, regardless of your social or
economic status, diet or lifestyle. In addition, men also seem to have a
lower risk of death due to heart-related diseases according to a study
published in the Journal of Epidemiology and Community Health. The
amount of benefits also depends on the exact amount drunk and the
type of wines consumed. Those who drink up to 20 grams/day of any
type of alcohol live for about two years longer than non-drinkers. Those
drinking less than half a glass of wine a day lived about 2.5 years longer
than those who drank beer and spirits, and almost five years longer than
non-drinkers. Source: Agence France-Presse
say yaz to banish pms
Women who often have problems
associated with impending menstrual
periods now have a chance to rejoice! YAZ
has been shown to be the first and only
oral contraceptive clinically effective
for the treatment of the emotional and
physical symptoms of premenstrual
dysphoric disorder (PMDD) in women.
These symptoms include mood swings,
irritability, headaches, anxiousness,
bloating, and food cravings. Clinical trials
have shown that approximately 48% of
YAZ patients experienced a reduction
in symptom severity by at least half
compared to those who took a placebo.
Source: Bayer-Schering

NEWS
08
NEWS 09
Connect
Connect
Happenings
princess
amalin’s
birthday
celebrations
The festive mood was
in the air at Mount
Elizabeth Hospital
on 22 June, as staff
from the hospital came together for the 25th birthday
celebration of Princess Amalin A’shah Puteri, daughter of
the Sultan of the Malaysian state of Kelantan.
Ms Christiana Tan, senior secretary to the hospital’s
CEO, led the coordination of the party, with the aid
of the Food & Beverage and Environmental Services
departments, as well as AV technician Rafi. The
hospital staff worked together to adorn the hospital’s
Seminar Room in pink flowers and ribbons, pink being
the Princess’ favourite colour.
About 50 friends, family and well-wishers attended
the birthday celebration, where they were treated to
a sumptuous spread of food provided by the Kelantan
Royal Family, and fruits and beverages from the FNB
department. Dr Tan See Leng, Executive Vice President
of Singapore and Malaysia Operations, was also on
hand to present the princess with an elegant pinkcrystal
Swarovski necklace, which she accepted with
grace and humility. The evening was capped off with
a spirited karaoke session.
nurses
receive
vouchers
& goodies
In celebration of
Nurses Day this
year, Parkway
Holdings
Limited’s Executive Vice Chairman, Dr Lim Cheok
Peng, and Dr Tan See Leng, Executive Vice President of
Singapore and Malaysia Operations, distributed more
than S$60,000 worth of vouchers from Dairy Farm and
goodies from Ben Foods to nurses at Gleneagles Hospital,
East Shore Hospital and Mount Elizabeth Hospital.
Each ParkwayHealth nurse received a S$50 voucher
which can be used at leading supermarket chains, as well
as any 7-Eleven convenience store and Guardian Pharmacy.
Dr Lim said, “Our nurses are special people. Each and every
one of them plays an important role in differentiating
ParkwayHealth as a leading integrated healthcare provider
in Singapore. Our nurses exemplify the high standards of
patient care that we continually strive to achieve and these
are qualities that we hope all our patients will be able to see
and experience when they come to a Parkway hospital. With
the rising cost of living, we want to give our nurses a grocery
voucher that is practical and helpful in these challenging
economic times. The giveaways are a small gesture of
appreciation of the service and dedication of our nurses.”
parkwayhealth carnival
From 30 June to 5 July, health was the
name of the game at Parkway Parade, as
ParkwayHealth held a family carnival at the
mall’s basement concourse to encourage
the public to lead healthier lifestyles.
Complimentary screenings and tests for
conditions like colorectal cancer and
high blood pressure were provided, while
information on ParkwayHealth’s 34 fixedprice
all-inclusive surgical packages was also
readily available.
Several doctors practising at the
ParkwayHealth hospitals in Singapore also
took to the stage for informal discussion
sessions on how people can better manage
their health and options for medical treatment.
Celebrity guests Tan Kheng Hua, Sheikh
Haikel, Koh Chieng Mun and the Flying
Dutchman were also roped in to entice
passers-by to participate in onstage activities
and spread the word on healthy living.
parkway’s hospitals pay tribute
to their nurses
Amidst the many Nurses Day activities and events that
took place in Parkway this year, all three hospitals in
Singapore also took the time to pay tribute to their nurses
through appreciation lunches and fun-filled activities.
On 5 August, all eyes were on the dance floor at East
Shore Hospital’s bistro as the nursing staff from Ward 3A,
the OT and the Labour Ward enthusiastically performed a
routine to Michael Jackson’s Thriller, while the ICU staff,
along with the Night Managers, got their K-pop on to
perform the Wonder Girls’ hit Nobody.
Also having its Nurses Day celebrations on 5 August
was Mount Elizabeth Hospital, marking the occasion
by putting on its very own version of the
game show Don’t Forget the Lyrics, to much
merriment all around.
Over at Gleneagles Hospital, the
celebration on 6 August kicked off with a
medley of songs performed by the nursing
team’s in-house singers, Neilissa, Cecille,
and Laurence, and a live band led by Dr Tho
Kam San and Dr Patrick Goh. An array of exciting acts
ensued, with impressive vocal numbers by Dr Lee Keen
Whye and Dr Yeo Kim Lian and a medley of songs by the
staff, each act receiving rapturous applause.
At all of the celebrations, what was clear was that the
nurses in Parkway are highly valued, with speeches from
senior leaders on the integral role that the nurses play,
and the significance of recognizing their contributions
to the group.
Also on display at the celebrations was the strong
sense of warmth and friendliness that Parkway’s nurses
share. With their passion and congeniality, they present
patients with cheerful faces that will no doubt aid them
in the road to recovery.

COMMUNITY
10
COMMUNITY 11
Connect
Wards Around the Clock
ParkwayHealth’s hospitals never sleep. We go behind the scenes and follow three
nurses at the three hospitals for a glimpse at what happens in a 24-hour time span.
Connect
“I like being there
for the patients,
helping them,
when they are so
weak. We motivate
them to get better.
And when they
do get better and
leave, it inspires
us to continue our
meaningful work.”
— Rexialana Wong
Rexialana Wong
ICU at Mount Elizabeth Hospital
7am Registered Nurse Rexialana Wong is just starting the
morning shift, taking over from her colleagues who have
been working through the night since 9pm.
“I come in 15 minutes before my shift to check that
everything is in working order because everything in the
ICU ward must be operationally ready for emergencies,” she
explains. Thus, she checks the emergency and incubation
trolleys to make sure the instruments and utensils are in
place. She ensures necessary items are topped up, and all
equipment is functioning for use at a moment’s notice.
7-7.15am All the nurses on Rexialana’s shift gather for the
Nurse Manager’s General Report on the patients in the
ward, their general conditions, diagnoses and prognoses.
“We usually have about 18 to 20 patients in the ICU, so
it takes about 15 minutes to go through all the cases,” she
says. “It is also during the General Report that messages
are passed between the shifts, such as what the doctors
have cautioned about specific cases, or certain things
which must be kept ready for particular situations or
cases during the day. So anything that we must look out
for is conveyed during this General Report.”
7.15-7.30am Rexialana obtains individual reports on
the patients she has been assigned to. The nurse from
“Nursing is special in that every
day differs from the previous...
There is always something new
happening. I will keep doing this
as I feel good when I can make
my patients happy and smile.”
— Melody Manalungsung
Melody Manalungsung

COMMUNITY
12
COMMUNITY 13
Connect
Connect
Beatrice Wong
the previous shift briefs her on each patient’s medical
history, surgical history, prescribed medication, and any
instructions from the doctor in charge.
7.30am-2pm During the course of her shift, Rexialana
juggles multiple duties: dispensing medication, sponging
the patients, checking and changing dressings, dealing with
patients’ family members and providing updates of their
conditions, monitoring patients on tube feeds, checking
patients’ medical equipment and life support systems, and
updating patients’ charts, before she finally hands over the
patients at 2pm to the nurse in the afternoon shift.
10 West VIP wards at Gleneagles Hospital
2pm A patient from the Middle East is being warded
as Senior Staff Nurse Melody Manalungsung begins her
afternoon shift. The VIP ward has 15 beds, looked after by
five nurses every shift.
“Most of our patients in the VIP ward are foreigners,
and they need to feel at home and be comfortable. So we
need to pay more attention to them, and focus on each
one under our care; sit with them, stay beside them and
make them feel as though they are with family. That is our
responsibility,” she explains.
2-2.30pm Melody gets a report on the patients she is
assigned to from the nurse who has finished the morning
shift. She is briefed on the follow–up care required for the
rest of the day.
“Some of the patients have undergone surgery, some
may be undergoing chemotherapy, and some recovering
from dengue; so they need our dedicated care throughout
the day,” says Melody.
2.30-9pm “I make my rounds of every patient under my
care, provide their medication, and see if they need any
food. I follow the doctors on their rounds of my patients,
change dressings if required, take patients for blood tests
or X-rays ordered by the doctors, and follow up with the
doctors on the test results,” she describes. “If there are
delays in the test results, I highlight the necessary action to
the nurse who takes over my patients in the next shift.”
Labour Ward at East Shore Hospital
9pm Staff Nurse Beatrice Wong has come in to replace
her colleague from the afternoon shift, but finds her still
in the Delivery Room, tending to a woman in childbirth.
Beatrice explains, “There is no such thing as routine in
the Labour Ward. Childbirth can happen regardless of the
time of day. So we have to be prepared for the ladies to
go into labour and give birth at all times. Sometimes, even
if our shift is over, we will stay with the mother who is
on the verge of delivery and take care of both her and the
baby before leaving, instead of dropping everything and
going off.”
9pm-7am In the Labour Ward, Beatrice introduces herself
to her patients, monitors the progress of a patient’s labour
with vaginal examinations, and monitors the baby’s
heartbeat and the mother’s contractions. When delivery
is imminent, she prepares a sterile delivery set, positions
the mother for delivery, calls the gynaecologist, and guides
the mother to push the baby out. During birth, Beatrice is
there to welcome the baby into the world. She uses the
suction catheter to clear its airways, and ensures the baby
is kept warm. And she remains alert always.
“An emergency can develop in the Delivery Room at any
time. We then have to think fast and decide what to do
for the best outcome. We have two lives in our hands, so
we must handle situations well,” Beatrice emphasises. And
they do because “over the years, the nurses and midwives
have learnt to work as a team intuitively, knowing what
to do even without exchanging words.”
“We have learnt how to deal with
situations by watching our seniors
who were our role models. Now that
they have retired, we must be role
models for the new generation
of nurses.”— Beatrice Wong

INNOvation
14
INNOvation 15
Connect
When Every Day is a Birthday
Her career began in 1983. Today, the children she saw into the world return to her to
deliver their children.
“The Queen of East Shore Hospital” — that is what the
nurses there fondly call Dr Heng Tung Lan, Obstetrician and
Gynaecologist, who holds the record for having delivered
the most number of babies in the hospital.
She proudly declares in turn that “in the last 15 years
I’ve been here, none of my nurses have left me”. This is
hardly surprising for someone who believes that people
must “do good and be happy; it will always come around”.
And by the affection her staff members show her, Dr Heng
indeed practises what she preaches.
But it is in her practice that Dr Heng’s conviction to do
good has had the most impact. Her record for delivering
the most number of babies in East Shore Hospital is no
mere accident. One could almost say it is an act of will.
“Never lose hope. I believe in miracles, in God. And more
often than not, miracles do happen,” says the bubbly
doctor who looks as though she could help her patients
stave off trouble with the sheer energy of her smile and
positive spirit.
STRIKING THE WORK-
LIFE BALANCE
When asked what she does
for rest and relaxation, it turns
out that Dr Heng is never far
from work.
On Leisurely Pleasure
“I like to karaoke with all the
other doctors in East Shore. Every
two months, we sing in the
hospital, either in the tea room
or my clinic. East Shore has a
mobile karaoke unit and arranges
everything for us, including
catering. We have been doing this
for the last 15 years or so.”
I let it go?” she recalls thinking. After discussions with the
patient, who was still childless after several miscarriages,
she decided to proceed with a Caesarean section and saved
the baby despite all odds. The baby is now about a year old
and doing well.
“Nowadays we can save babies even if they are born at
600 or 650 grams,” reveals Dr Heng. She once delivered such
a baby, who is now a healthy primary-school-going child. “I
delivered her at 23-and-a-half weeks. I thought she might
not make it, but I tried to save her and she survived.”
“I always try very hard,” Dr Heng emphasises. “I had a
patient whose water bag burst at 16 weeks. Everybody said,
‘No hope, she will not make it.’ But I persisted. I confined
her to her bed at home and visited her every month,
bringing my ultrasound machine — and my nurse too —
along with me.” Her efforts paid off when she delivered
a healthy baby after 36 weeks, just one week short of
the conventional full-term of 37 weeks. “The classical
teaching is to terminate the pregnancy if the water bag
bursts so early in the term, because the chances of the
baby’s survival are highly unlikely, or there would be some
residual medical conditions. But this baby has grown into
a cute, intelligent little boy.”
Dr Heng has learnt a lot from that episode. “I am more
gung-ho now. It doesn’t matter how many weeks old the
foetus is; I will keep trying to save it. And we have managed
to save so many babies because of that mindset.”
Cuts Both Ways
She adds that improvements in technology have also made
it possible for neonatologists to save more babies today.
“The respirators, the facilities — they are all much better
than before.” On the flipside, technological breakthroughs
have made it possible to pick out more deformities and
abnormalities during foetal screenings, allowing parents
to terminate pregnancies with such complications. “We
now have advanced 3-D and 4-D scans, so we miss only
three percent of abnormalities. Whereas previously, we
would not be able to pick out 10 to 20 percent of such
abnormalities,” Dr Heng explains.
Sweet, Sweet Returns
After having delivered at least 20,000 babies in her long
career which spans almost 25 years, Dr Heng says her sense
of fulfilment and job satisfaction have not abated. She
knows she had made the right choice in entering the field
of Obstetrics and Gynaecology. “I was on a scholarship in
medical school and was to be bonded for six years. So I had
to choose something I would be happy doing. I don’t like
sadness and death. Out of all the fields, I felt that bringing
babies into the world would be most fulfilling. Births are
joyful occasions.”
And there are the added perks, “You get the most
number of cakes, chocolates and fruits,” she laughs. “Maybe
that is why my nurses like working with me!”
Connect
Inviting Miracles
She recounted the case of a patient who went into labour in
the 24th week of her pregnancy, even after a Shirodkar Stitch
procedure to keep the mouth of her womb tightly closed and
prevent a miscarriage. To compound the situation, the baby
was in a breech position. “Should I save this baby? Should
On Keeping Fit
“I do Yoga every Tuesday,
between 5.30pm and 7pm, here
at the hospital. When I first
broached the idea, I found it
too tiresome to travel to the
city or elsewhere. So I arranged
for an instructor to come here,
and got a group of doctors and
nurses together for the sessions.
This way, if I need to attend to
a patient, I can still make it to
the sessions. We have been doing
this for the last four years, and
I have been the single constant
participant since day one!”

cover story
16
cover story 17
Connect
Heralding the
Nightingales
On Nurses Day 2009, ParkwayHealth
launched one of its most important
initiatives to date, recognising,
appreciating and celebrating an integral
element of healthcare – the Nurse.
“Like doctors, nurses are also
required to keep gaining
new knowledge
through Continuing
Nursing Education
programmes, so
they are true
professionals.”
— David Phey
Connect
A simple survey will show that people generally associate
healthcare with nurses, yet their role is not always clear to
the layman. In fact, many still view a nurse’s job as a menial
one, comprising largely cleaning up after patients, feeding
them, or dispensing medication – a maid, by another name.
Raising the Curtains
This is set to change with Parkway’s move to rebrand its
nursing workforce. “There is an absence of clear messaging
on what nursing is and what it stands for,” says Leanne
Laidler, Parkway’s VP of Group Nursing. “So we came up
with this rebranding exercise to let our nurses know how
much we value them and what they do, and to send a
message to external stakeholders on how Parkway views
our nurses.”
According to Leanne, the final messages in the rebranding
campaign are based on Parkway’s values, and incorporate
inputs from the nurse leadership team. The tagline, “Thinking
Nurses, with Heart”, which encapsulates the essence of a
Parkway nurse, was the direct result of a conversation with
a Nurse Manager who expressed her aspirations for the
junior nurses. It serves to build professional pride through
the ranks in Parkway, not just among the nurses but
everyone else who works with them.
True Professionals
David Phey is Regional VP of TNBT Communications, which
is rolling out the rebranding campaign for Parkway. “The
nurses have different skills and we start by recognising
those skills,” he says. “The public has certain perceptions

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“A nurse performing at her best allows the
doctors and the hospital to deliver the best
healthcare possible.” — David Phey
of nurses. They only think of the nurses in general wards,
but not the nurses in specialised areas, such as those in
Operating Theatres, Paediatrics, ICU, etc. These nurses are
like an extension of the doctors; the doctors rely on them,
and they are a critical part of the team. Just as doctors
go through their medical education and internship,
these nurses also have a parallel path. The education and
internship they go through to qualify in the specialised
areas are highly intensive, so they are highly skilled and
valued.” Further explaining just how demanding the
nursing profession is, David says, “Like doctors, nurses are
also required to keep gaining new knowledge through
Continuing Nursing Education programmes, so they are
true professionals.”
Therefore, the rebranding emphasises the professionalism
of the nurse, portraying her as a caring professional
with an important skillset that is integral to the healthcare
team.
“We are building internal professional pride,” says
Leanne. “Parkway’s nurses are special. They have a complex
job. On many occasions, they have to communicate with
doctors who come from practices outside the hospital. In
fact, they often deal directly with consultants. On top of
that, they also need to work closely with doctors from all
over the region, because we have so many foreign patients
referred here by their native doctors. They have to tend
to a cultural mix of patients, many of whom have specific
needs. And they handle all these with resilience, patience
and understanding. The complexity of care needs in our
hospitals is substantial,” she adds.
Facets of the
Rebranding
Spread-the-word Postcards
Postcards portraying Parkway nurses in various roles,
applying skills amid duties, have been produced. The
inherent nature of postcards will see them make their
way to the general public, when patients or staff mail
them to dear ones. In due course, this will reinforce the
image of nurses as skilled professionals in the eyes of
the public.
Parkway’s Pin-ups
Posters portraying Parkway nurses in a similar light
have also been printed. To be displayed in strategic
locations throughout Parkway’s hospitals, these will
remind the public and staff of nurses’ roles and their
significance as part of the professional healthcare team.
Actions Speak Loudest
As a tangible gesture of appreciation, Parkway Holdings
Limited’s Executive Vice Chairman, Dr Lim Cheok Peng, and
Executive Vice President of ParkwayHealth’s Singapore and
Malaysia Operations, Dr Tan Lee Seng, personally met with
nurses at all three of Parkway’s hospitals in Singapore for
Nurses Day. Dr Lim said, “Our nurses exemplify the high
standards of patient care that we continually strive to
achieve, and these are qualities that patients will see and
experience when they come to a Parkway hospital.” They
also distributed vouchers and gifts worth over S$60,000 to
the nurses, as a symbol of management’s appreciation of
their work and role.
David explains this gesture. “Part of the aim of the
rebranding is to bring nurses out of the shadows and onto

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the main stage, to stand with the other key healthcare
professionals. After all, people actually engage more
with the nurses on a daily basis. This rebranding shows
that the nurse is empowered by the hospital to perform
her role, and to do so to the fullest. A nurse performing
at her best allows the doctors and the hospital to deliver
the best healthcare possible.”
Parkway’s recognition of the nurse’s role will
resonate with the nursing profession as a whole, and
is expected to have far-reaching consequences. “The
People Resource department will have a concrete way
of assessing, incentivising and rewarding nurses. This
will not only help in the retention of nurses, it will
also serve to attract good nurses to join Parkway,”
says Leanne.
“I love this campaign;
I can’t tell you how
excited I am to finally
see the tagline that
encapsulates the
essence of nursing out
there.” — Leanne Laidler
Standing Ovation
“I love this campaign; I can’t tell you how excited I am
to finally see the tagline that encapsulates the essence
of nursing out there. Once the posters go out, there will
really be a wave of awareness all over the hospitals.
The nurses loved the postcards, and can’t wait to use
them. As a nursing leader, I am thrilled by Parkway’s
acknowledgement of the hard work done by our
nurses,” Leanne enthuses.

Excellence
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Excellence 23
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Together We Achieve
We look at how a clinical quality improvement initiative has improved staff safety
at Mount Elizabeth Hospital, and hear from East Shore Hospital staff on how POS
workshops have helped them in their jobs.
Preventing Needlestick Injuries
One key process in the quest for clinical quality
improvement at Parkway has been a continual drive
to improve the safety of clinical staff. Among the many
potential dangers they face every day are needlestick
injuries, or piercing wounds caused by needles and other
sharp instruments or objects. Besides the pain associated
with such injuries, there is also the risk that they can
cause the transmission of viruses like Hepatitis B and C,
and HIV.
At Mount Elizabeth Hospital, needlestick injuries were
occurring at an average of 27 incidences per year from 2005
to 2008, which was a worrying statistic. Upon analysis of
these incidents, it became clear that the Operating Theatre
(OT) was the location with the greatest concentration of
such injuries, with nine injuries sustained by OT staff in
2007 and 11 in 2008. It was also found that staff who were
performing or assisting in surgical procedures were most
susceptible to needlestick injuries.
Clearly, this worrying trend had to be stopped. The
hospital’s Therapeutic Infection Control Committee, then
led by Dr Chin Chong Ming and comprising other doctors
practicing at Mount Elizabeth Hospital and both clinical
and non-clinical hospital staff, the Infection Control team,
helmed by Su Goghari, and the OT staff came together to
plan a course of action to minimise such injuries.
It was agreed upon that Dr Chin’s recommendation
to use a sterile box in the OT for the disposal of blades
and needles was an effective solution, and Goghari liaised
with the Materials Management Division to procure such
boxes for use in the OT. She also conducted training on
how to prevent needlestick injuries for the hospital’s
nursing staff.
These measures have proven to be simple but effective;
there has been a significant drop in the number of
needlestick injuries at Mount Elizabeth Hospital, with just
three injuries in the first seven months of 2008, of which
one occurred in the OT. Beyond improving workplace
safety, this project has also demonstrated how staff and
doctors can work together to efficiently solve problems.
The Road to Improvement
A POS workshop totalling six days was held at East
Shore Hospital between 19 May and 16 June 2009. A total
of 19 heads of department attended the workshop, where
they had the opportunity to participate in a patient
flow simulation exercise and gain an understanding of
process engineering principles as applied to healthcare.
Lectures on lean thinking, process and service excellence
were delivered during the workshop and staff worked in
teams to complete two value stream mappings (VSMs) to
POS WORKSHOP SCHEDULES FROM OCTOBER ’09 TO DECEMBER ’09
3-DAY WORKSHOP
OCTOBER ’09
3-DAY WORKSHOP
NOVEMBER ’09
3-DAY WORKSHOP
DECEMBER ’09
GLENEAGLES — 12,19 & 24 Nov —
MT. ELIZABETH 15, 22 & 29 Oct 12, 19 & 26 Nov 2, 9 & 16 Dec
EAST SHORE HOSPITAL 16, 23 & 30 Oct — —
“The workshop allowed members of different departments
with different skill sets to share their opinions and views.”
study the admission to discharge processes that both an
A&E patient and an elective surgical patient go through.
Improvement projects in four areas have been identified
from the VSMs:
1) Radiology services at A&E after office hours.
2) Deployment of A&E staff for ambulance calls.
3) Patient discharge time.
4) Admission process for elective cases.
The teams are now in the trial implementation stage and
we look forward to hearing positive results from them.
Some of the workshop participants share how it has
helped them in their work:
“POS is good; it has forced my HODs to think about
reinventing and reengineering daily processes to achieve higher
customer satisfaction and higher efficiency. It was interesting
to see how the POS projects made managers talk to each
other, and to have less “silo” behaviour, where departments
don’t communicate with each other. Instead, they had to
compromise with each other over the use of resources so as to
achieve the above objective.” – Dr Michael Tan, CEO.
“The workshop allowed members of different departments
with different skill sets to share their opinions and views;
this range of opinions encouraged the generation of many
ideas. We were also able to learn about other departments
and the problems they face. The workshop and similarly
effective knowledge management practices are good for the
organisation.” – Anwar Ismail, Plant Operations Manager.
“The workshop set us on a journey towards lean thinking,
encompassing everything about quality, safety, delivery, cost
and morale. Working with team members from different
departments in the hospital, inter-department constraints
were shared for better understanding and what was clear
was that we were all willing to explore ways to improve
staff morale and customer satisfaction.” – Ismail Karmijan,
Assistant Manager, F&B.
“The workshop has taught us to maximise resources and
improve productivity, and how to build teamwork among
doctors, clinic staff and hospital staff. We have shared our
projects with all staff including the clinic staff and doctors,
and they are actively engaged as they too want successful
outcomes.” – Han Joke Moi, Assistant Nursing Administrator
“POS should benefit the organisation as a whole as there
are many improvements in our daily work processes that
can be realised. For example, this workshop has led to better
coordination of call backs for A&E patients by direct telephone
contact (previously via telephone operators) and shorter
waiting times by pre-empting X-rays for injury cases.” – Joseph
Teo, Senior Manager, Radiology
“POS has provided me with a different set of tools to address
and identify the root problems of our work processes, covering
the viewpoints of both staff and customers. Feedback from
the wards and the Business Officer on the projects has been
positive.” – Cheryl Tang, Assistant Manager, Business Office

Excellence
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Excellence 25
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Parkway Websites
Get Facelift
Improved user functionality, enhanced search capabilities
and interactive elements are all part of the revamp.
for is available on the homepage, ensuring that they do
not have to navigate to another level or page to access
it. We are constantly trying to improve our services by
making our communications more patient-centric; here,
we are ensuring that patients are provided with all the
information they need.”
Parkway Holdings Limited has re-launched its websites,
www.parkwayholdings.com and www.parkwayhealth.com,
with a sleek new look and updated contents, and fewer
click-throughs to make it easier for users to find the
information they need.
The revamp is a move to enhance the customer
experience. This comes after the company received
feedback from the public that the previous websites were
difficult to navigate and there was insufficient information
on them.
As Easy As 1, 2, 3
Based on a “3-click” system that aims to allow users to find
content relevant to them in three mouse clicks or fewer,
the new websites deliver information about Parkway and
its services in an easy-to-use, visually appealing manner.
Ms Rosanna Cil, Chief Communications Officer of
Parkway Holdings Limited, said, “Often, when people
visit our websites, they are seeking information about
our medical facilities and services as either they or their
loved ones are sick. We understand that they may be in
distress due to the sickness, and we are trying to minimise
their distress by tailoring our websites to their needs
and making them as ‘pain-free’ to navigate as possible.
Also, with Singapore’s position as an international hub
for medical tourism, we have many prospective foreign
patients who turn to our websites for research on the
healthcare options available here.”
She continued, “With our 3-click system, users will be
able to locate the information they require easily. In fact,
much of the information that such a user would be looking
Highlights
Key services that are accessible on the homepage of the
ParkwayHealth site (www.parkwayhealth.com) include
appointment bookings and a function to search for doctors
accredited with Parkway by specialty or hospital. Other
distinctive features of the new ParkwayHealth site include
virtual tours of our hospitals, allowing users to get a sense
of the hospital rooms without needing to physically visit
them, a feature especially useful for prospective foreign
patients; an e-dictionary providing helpful definitions of
both frequently used acronyms relating to Parkway and
medical terminology; and a Continuing Medical Education
(CME) calendar that gives doctors accredited with
Parkway one-stop access to information on upcoming
CME programmes at the hospitals.
Meanwhile, the revamped corporate website
(www.parkwayholdings.com) seeks to deliver relevant
information to financial analysts, investors and potential
investors through new features in the Investor Relations
section, such as stock quotes, key financial highlights,
and a sign-up form for automated updates on financial
announcements, all of which were previously not
available. Other key functionalities to be added in the
coming months include a tool to allow investors to
calculate the value of their shareholdings in Parkway,
and access to historical stock prices.
Ms Cil said, “Parkway’s new websites reflect that we
recognise that the Internet is now the chief source of
information for many people today. Through the websites,
we are enabling the public to access a wealth of information
on Parkway in an extremely convenient and user-friendly
manner. They represent our commitment to continuously
improving communications with key stakeholders like our
customers, and are one way we are fulfilling our vision to
be the global leader in value-based integrated healthcare.”

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Continuing the
Quality Journey
Demonstrating proficiency and prevailing standards
in patient safety and quality of care.
Parkway’s hospitals in Singapore set a local precedent
when they became the first hospitals in the country’s
private sector to receive JCI (Joint Commission
International) accreditation and now, Parkway is seeking
re-accreditation to re-affirm its status as one of the
leading healthcare providers in the region. JCI-accredited
hospitals are required to undergo re-accreditation every
three years.
Explaining the rationale
behind JCI accreditation,
which took place from 6
to 17 July in Gleneagles and
Mount Elizabeth Hospitals, Rachel Goh, Senior Manager in
the Quality Management Department, said that one of the
key areas that Parkway focuses on is patient safety — in
line with the aim of the JCI accreditation process, which
is designed to create a culture of safety and quality while
continually improving patient care processes and results.
By ensuring that best care practices and patient
welfare are continually placed at the top of our priorities,
Parkway aims to make a difference in people’s lives
through excellent patient care. JCI accreditation is
therefore a step in the
right direction towards
fulfilling our vision of
being a global leader in
value-based integrated
healthcare, aiding Parkway in developing a world-class
quality framework amongst its various hospitals and
medical institutions.
Parkway aims to make a
difference in people’s lives
through excellent patient care.

Excellence
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Excellence 29
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Thinking Nurses
with Heart
Services, MOH, during the Ministry’s Nurses Day Dinner and
Dance, held at the Meritus Mandarin Singapore on 24 July.
Dr Lim Cheok Peng, Executive Vice Chairman, Managing
Director, Group President and Chief Executive Officer of
Parkway Holdings Limited, said, “We are proud that our
qualities and virtues which we hope to see embodied in
each and every one of them.”
The mission of every ParkwayHealth nurse is to be a
provider of quality care who makes a difference in patients’
lives. They are “Thinking Nurses with Heart,” healthcare
Awarded for going beyond the call
of duty at MOH Merit Award 2009.
nurses have been selected to receive this prestigious award
as this is recognition of their commitment to deliver the
highest quality of patient care. Our nurses are a critical part
professionals who are highly trained and powerfully equipped
in terms of both knowledge and equipment. He or she is an
individual who cares for both patients and colleagues, and
About us
of our healthcare services and this award is a tribute to the
who makes a difference in the ParkwayHealth team.
Tang Lin Yok
• Joined ParkwayHealth in 1987.
• Currently Nurse Manager of the
Intensive Care Unit at Mount
Elizabeth Hospital.
• Leads an effective and
professional team of
staff maintaining high
quality care and services. Under
her leadership, her team
has received regular recognition
from both doctors and their
patients.
handling emergencies in her absence. She is a caring
and warm person, who looks into all the needs of
her staff and patients.”
These qualities she brings to the job have paid off,
as Emeline’s unit in East Shore Hospital consistently
achieves patient satisfaction ratings of above 96%,
much higher than the target rating of 90%.
But this self-effacing midwife of 28 years says she
is doing it all just for the “happiness of the parents,
Charlotte Tan
• Joined ParkwayHealth in 2005.
Delivering Bundles of Joy
“Born into the profession” is how you might
to see their joy after all the hours of labour they go
though in the delivery wards”. “I just hope that they
come back and see me for their next childbirth,” she
Tang Lin Yok
Charlotte Tan
Three of ParkwayHealth’s nurses have received the
Singapore Ministry of Health (MOH) Merit Award 2009 for
their outstanding performance and dedication. The winners
include Ms Emeline Lim, Nurse Manager at East Shore
Hospital, Ms Charlotte Tan, Practice Development Nurse
at Mount Elizabeth Hospital and Ms Tang Lin Yok, Nurse
Manager at Mount Elizabeth Hospital. All three nurses
were selected based on their exemplary contributions to
the nursing profession. The annual MOH Merit Awards
were presented by Professor K. Satku, Director of Medical
• Promoted to Nurse Clinician in
2007 and later re-designated to
Practice Development Nurse
in 2008.
• Focuses on training and
coaching of newly recruited and
promoted nurses. Ms Tan also
Emeline Lim plans and organises professional
and competency-based
education in Haematology and
Oncology for the nurses of Mount Elizabeth Hospital
and East Shore Hospital.
Emeline Lim
• Joined ParkwayHealth in 1982.
• A highly experienced mid-wife.
• Promoted to Senior Staff Nurse and in 2003, she
became Nurse Manager at East Shore Hospital’s
labour ward, a position she still holds today.
• Awarded the title of Supergrade Nurse Manager in
2006 and “Nurse Manager of the Year” in
2007 by ParkwayHealth.
describe Nurse Manager Emeline Lim, whose mother
and grandmother were both nurses before her. In
fact, her brother and daughter are nurses too. And
Emeline has brought honour to this family vocation by
winning the Ministry of Health Merit Award 2009.
A nurse since 1978, this dedicated professional is
inspiring family and colleagues with her latest award
from the Ministry of Health.
The award recognises outstanding performance
and dedication to nursing, and Emeline is well and
truly qualified to win. Senior Nurse Manager Wan
Yoon Kuen and Nursing Administrator Saudamany
Hong, who nominated her for the award, describe
her as a nurse who “maintains high standards of
care, improving working systems by monitoring and
identifying areas where improvements can be made”.
Her soft skills are also highly valued, for “as a
Manager she supervises, guides and coaches her staff;
and this is proven when her staff are confident of
says. Indeed many
do; Emeline has
even seen some
patients through
three deliveries.
Her positive
attitude has
garnered previous
“She is a caring and warm
person, who looks into all
the needs of her staff and
patients.”
awards, such as Supergrade Nurse Manager 2006
and Nurse Manager of the Year 2007. Not one to rest
on her laurels, Emeline says her latest award “puts
pressure on me to maintain my standards!”

Confidence
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Parkway Achieves Strong Growth
Our performance in 1H 2009 at a glance
Revenue
800
(S$’000)
REVENUE
EBITDAR
PATMI
700
600
500
47,879
103,487
29%
14%
7%
61,588
118,085
400
300
464,847
496,337
200
100
0
Year-to-date 30 June 2008
Year-to-date 30 June 2009
Contribution by Geography 30 June 2009
Revenue
63%
Singapore
7%
North
Asia
28%
Southeast
Asia
Year-to-date
2%
South Asia
Revenue Q2 (S$’000)
400
350
300
250
200
150
100
50
0
Q2 2008
28,347
54,633
236,103
REVENUE
42%
20%
10%
EBITDAR
Q2 2009
40,303
65,427
258,554
PATMI
Comparative EBITDAR is restated to exclude fair value of financial instruments through profit or loss.
EBITDAR
8%
North
Asia
2%
South Asia
Revenue Contribution by Business 30 June 2009
Singapore
International
1% Non-Healthcare
Year-to-date
67%
Singapore
24%
Southeast
Asia
27%
Healthcare
72%
Hospital
37%
Healthcare
63%
Hospital
Information correct as at August 2009

GLOBAL LEADERSHIP
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GLOBAL LEADERSHIP 33
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ParkwayHealth Khubchandani Hospital
based on artist’s impression.
Mumbai Rising
With a growing middle-class and higher expectations, the standards of
healthcare in India are rising. ParkwayHealth is gearing up to meet this
demand for quality healthcare with its new venture in the most metropolitan
of Indian cities, Mumbai.
Come 2012, Mumbai will set a new standard in Indian
healthcare with the opening of the ParkwayHealth
Khubchandani Hospital (PHKH). The 450-bed multi-speciality
hospital will occupy a 100,000-square-foot footprint in
Juhu, with a 500,000-square-foot built-up area. This latest
venture comes in the wake of Parkway’s increasing
activities in Malaysia, Brunei, China, the Middle East and
East India.
A Calling
“The hospital is part of our expansion strategy for the
region,” said Raju Narayan, ParkwayHealth’s Division
President, South Asia and Middle East Operations. “There
is huge domestic demand in India for good healthcare,
and the country doesn’t even need to depend on foreign
patients to sustain its healthcare industry. Instead, there is
a gap in terms of good facilities for healthcare, especially
in the private sector,” he elaborated, explaining Parkway’s
presence and role in India.
In 2002, ParkwayHealth first entered into India through
the establishment of the Apollo Gleneagles Hospital in
Kolkata, a joint venture with locally-established Apollo
Group of Hospitals. Now, PHKH on India’s west coast
is a joint venture with Mauritius-based Koncentric
Investments Limited.
Not Just Skin Deep
While PHKH is not aiming to be an iconic piece of
architecture — “Our emphasis is not on the exterior façade,”
says Raju — it is expected to set healthcare benchmarks
qualitatively. “Our concept is to make the hospital
patient-centric and very functional and practical for our
doctors, nurses and support staff. We are looking at the
total patient experience. Many hospitals in India lack this
emphasis. They have great doctors, expertise and staff, but
their facilities are not geared for patients’ comfort. We
want our patients to feel well taken care of, in terms of
comfort, well-being and safety,” he explains.
PHKH’s layout and location of wards and departments

ive: mumbai
GLOBAL LEADERSHIP
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GLOBAL LEADERSHIP 35
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AI MUST-SEES
Taj Mahal Palace &
Tower Hotel
Hotspot on the water
EXPLORING MUMBAI
while you wait for the
boat to the island.
arrive: mumbai
except nationals of Nepal and Bhutan who do
When all the
not require a visa to enter India, and nationals
sightseeing has worn of Maldives who do not require a visa for entry
you out, go to one of to India for a period of up to 90 days. Visit
the parks or to the www.india.gov.in/overseas/passport.php for
waterfront for some
more information.
time-out. There are
also two beaches, GETTING AROUND
Chowpatty and Mumbai has various modes of transportation
Juhu, MUMBAI and although MUST-SEES available to tourists and the general public. Local EXPLORING MUMBAI
they can get really trains, buses, taxis and auto rickshaws are the
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2
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An interesting place
All foreign nationals require a valid Indian visa
really is no to visit is the Worli
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except nationals of 1 Nepal Indian delicacies and Mumbai's Bhutan India Gate who do
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Mahal Palace Hotel
rical buildings juts out into the sea the journey. you out, go to one of Taj Mahal Palace & Tower, Apollo Bunder,
to India for a period of up to 90 days. Visit
e area around at the end of which
(91-22) 6665-3366, www.tajhotels.com
4 Victoria Terminus
the parks or to the
lora Fountain is a small Portuguese
www.india.gov.in/overseas/passport.php A five-star landmark hotel—in an original colonialstyle
information.
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for
e, Hutatma port. A stroll down
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k. There are also Marine Drive is
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also two beaches, GETTING (S$563). AROUND
ums that deserve discover Mumbai. This
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Juhu, and although
(91-22) 2204-1131, www.ambassadorindia.com
like temples and is beautifully lit at
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Located close to the business district as well as
they can get really Speeding-rickshaws
trains, buses, taxis and auto rickshaws are the
t to Elephanta causeway to the
the shopping district of South Mumbai, this hotel
crowded, they still
d. This World Haji Ali Mosque, WHERE TO GO
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age monument, one of Mumbai’s The most popular offer time a to good visit Mumbai place is to between rates from US$138 (S$200).
Only taxis are allowed within the city limits, but in
its impressive most striking shrines the months of September get some and fresh April when air. the Ascot Hotel, 38 Garden Road, Colaba,
3
cut caves, dates built in the 19th
the suburbs, auto rickshaws are a popular means
weather is relatively An interesting cool and dry. The place weather (91-22) 6638-5566, www.ascothotel.com
to the 6th century located in begins to get hotter and more humid in the
Of all Indian cities, There Mumbai really is is probably no to visit is the Worli
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ry. Don’t forget the middle of the
month of March, and June sees monsoon rains
the only one that time evokes to get glamour, bored in Fishing Village. This commonly historical sights known such as the autos, Gateway can to transport India, up to
tch a glimpse of Arabian Sea and can
fall consistently 4until September. January is the St. Thomas Cathedral and the Prince of Wales
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historical buildings juts out magnificent into the sea structures the built journey. during British rule.
Traffic recent around Oscar-winning the Crawford Market Slumdog or Millionaire, its
in the area around GET CONNECTED at the >>>>
Mahatma Jyotirao Phule Market.
end The of Gateway which of India was built to commemorate
infamous slums, so pervasively featured in the
the Flora Fountain is a small King Portuguese
George V’s visit; the Victoria Terminus (now
movie, are never too far below the
Airline
surface of one’s
Depart Changi Arrive Mumbai Frequency
consciousness
statue,
either.
Hutatma Air India port. A 9:15am stroll Chhatrapati down Shivaji Terminus) 12:05pm was “to the British Daily
Jet Airways 7.05pm Raj what the Taj Mahal 9.50pm was to the Mughals”; Daily
Chawk. There are also Marine Drive is
Indeed, the thrill of being Mumbai Singapore lies Airlines in this 7.35am and the Prince of Wales 10.30am Museum was built also Daily
several interesting Singapore Airlines also a nice 8:05pm way to
11pm Daily
very combination – the result of the natural
in honour of King George V when he was still the
museums that deserve discover Mumbai. This
progression of a city that began as Airline a group of Depart Prince Mumbai of Wales. Arrive Changi Frequency
islands off India’s
a visit
main
and
coast,
for
to become
those
Air India the major
windswept
12:05am
promenade
07:45am Daily
Meanwhile, inspired temples, mosques and holy
commercial hub who that like it is temples today. Jet Airways and is beautifully 11:30pm lit at
07:35pm Daily
Singapore Airlines 11:45am places help keep those with 7:40pm lofty dreams grounded Daily
caves, they must pay night. Walk the long
Speeding-rickshaws
Draw of Dreams
Singapore Airlines 12:25am in this bustling city that 9:20am stops for none.
Daily
a visit to Elephanta causeway to the
Known as the “City of Dreams” among locals,
Mumbai draws
Island.
anyone
This
with visions
World
of making
Haji Ali Mosque, The City’s Rich Spread WHERE TO GO
Right next to the sea, Mumbai is also famed
it big. They flock Heritage from all monument,
over India, to become one of Mumbai’s The most popular time to visit Mumbai is between
for its beaches such as Chowpatty Beach; and
the next Bollywood with star, its impressive
build the next big most striking shrines the months of September and April when the
the legendary Taj Mahal Palace Hotel gives a
e.indd Sec4:24 conglomerate, rock-cut climb to the caves, top of dates an MNC’s built in the 19th
10/16/08 7:50:54 PM
commanding view of the weather waters. Various is relatively world cool and dry. The weather
corporate ladder, back or to simply the ride 6th the coattails of century located
cuisines are
in
found in numerous begins to world-class get hotter hotels and more humid in the
those who do
century.
make it.
Don’t forget the middle and of restaurants, the with the month best of Indian March, cuisine and June sees monsoon rains
Romance of Yore to catch a glimpse of Arabian always Sea and within can reach. Known for its clubbing scene,
fall consistently until September. January is the
While chasing their pearl dreams, of they – city, and the hordes only be reached who knows, you could find yourself grinding hips
coolest month (12°C). March and October tend to
of casual tourists – marvel at all that Mumbai right next to a Bollywood star!
the Gateway of India,
VISA
All foreign nationals require a valid Indian visa
during low tide.
Traffic around the Crawford Market or
swelter, with temperatures rising as high as 38°C.
GET CONNECTED >>>>
The N
WHERE TO STAY
Taj Mahal Palace & Tower, Apollo Bunder,
(91-22) 6665-3366, www.tajhotels.com
A five-star landmark hotel—in an original colonialstyle
building boasting turrets and domes—close
to the Gateway of India. Room rates from US$389
(S$563).
Ambassador, Veer Nariman Rd, Churchgate,
(91-22) 2204-1131, www.ambassadorindia.com
Located close to the business district as well as
the shopping district of South Mumbai, this hotel
has 110 air-conditioned rooms and suites. Room
rates from US$138 (S$200).
Ascot Hotel, 38 Garden Road, Colaba,
(91-22) 6638-5566, www.ascothotel.com
This hotel is located just minutes away from
historical sights such as the Gateway to India,
St. Thomas Cathedral and the Prince of Wales
Museum. Room rates from US$117 (S$169).
“Though based on Parkway’s similar model in Singapore, this will be a new
concept in India.” — Raju Narayan, Division President, South Asia and Middle East Operations
Mumbai's India Gate
The N
will facilitate patient movement and convenience. “We
will make sure patients don’t have to move from one
corner of the hospital to the other when they come for
visits, check-ups or tests,” Raju illustrates. Thus, the health
screening and diagnostic departments will sit side-by-side,
and wards will be configured so that doctors and nurses
will not have far to walk when making their rounds or
responding to patients’ calls.
ICU wards will be specially designed to allow natural
sunlight into every room – it has been proven that patients
recover faster and better with natural light.
Topping it all off, every bed will be contained within a
single-bed room, “not because we are trying to cater to the
rich and famous, but because we know privacy offers the
ultimate comfort to someone who is ill.”
Stellar Care
There will, however, be one General Ward housing 70
beds in 5-bed clusters, in an act of goodwill towards
the charitable trust which has leased out the land and
provided the rights to develop the hospital. It will cater to
charitable cases.
Another special feature about PHKH will be its Medical
Centre, allowing the area’s best doctors to practise within
the hospital. “Though based on Parkway’s model in
Singapore, this will be a new concept in India. Healthcare
professionals we have spoken to there lament the lack of
a single entity that supports doctors with everything they
need in one place, such as infrastructure, technology and
facilities, to carry out their work. So they end up travelling
a lot between their clinics, hospitals and patients. This
hospital will change that,” Raju says.
PHKH looks set to become a star in Mumbai’s
healthcare galaxy, befitting a city that demands stellar
service. “It’s going to redefine the standard of care for
patients; it should become the hospital of choice for the
residents of Juhu, Mumbai, and perhaps even all of India,”
Raju concludes.
Connect

YEAR-END WISHES
36
Connect
YEAR-END WISHES 37
Connect
Year-end Wishes
As we move into a new year, some of our staff share
their wishes and hopes for Parkway in 2010.
I wish that ParkwayHealth will always be an elite
provider of private healthcare in Singapore and that
we will be the market leader in medical tourism. I
also hope that we will continue to lead the field in the
growth, development and retention of nurses and staff,
and that East Shore Hospital will continue to thrive and
further establish its name as a boutique hospital that
offers quality healthcare. – Saudamany Hong, Nursing
Administrator, East Shore Hospital
I hope that the company will continue to do well in 2010,
and continue to attract patients from around the world.
– Hanimah, Pharmacy, East Shore Hospital
We wish that Parkway will continue to prosper in 2010,
so that all of us can get bigger bonuses! – The Admissions
staff, East Shore Hospital
My vision for Parkway in 2010 is for the company to take the
lead in corporate social responsibility. Being a healthcare
provider, I would like to see Parkway run more health
promotion, prevention and awareness campaigns, not only
for its patients but also the people of Singapore. This can
be done through road shows, free health screenings and
production of more posters and pamphlets on health issues.
For Parkway employees, I also wish that each department
can fix up a regular time each week for an exercise
session, or if possible, that exercise facilities like
treadmills be provided.
.
The ES staff would like to wish everybody in Parkway a Happy
New Year! May Parkway continue to shine in the global
healthcare arena — WE WILL ALWAYS CLEAN YOU UP!
– The Environmental Services department
My New Year’s wish is that all of our wonderful nurses and
staff will not only keep up their great care and service, but
team even better together so that we can provide our patients
with even higher standards of care. Happy 2010 to one and all!
– Leanne Laidler, Vice President, Group Nursing
In view of the ageing population in Singapore and worldwide,
In the new year, I would like to see the institution of
sharing sessions for staff so that we can all learn from
one another’s experiences and share our knowledge, to
provide better care for our patients. – Magdalen Wong,
Nurse Manager, Ward 4A, East Shore Hospital
Happy New Year to one and all, and I hope that all of us
will be able to enjoy a happy, productive and healthy 2010.
– Jessie Chang, Administrative Officer, Parkway Group
Healthcare
I would like to see an increase in the retirement age,
re-employment of efficient and healthy retired staff, and the
preparation of special health schemes or packages for the
population. As the life expectancy in Singapore increases,
the retirement age should also increase.
May the New Year be filled with happiness, prosperity, and
good health for all the employees of Parkway and their friends
and families! – Faye Liu, Medical Affairs
I wish The New Year brings a lot of good friends, good
health, good luck & the best of things in life to all of you.
– Sachin Gupta, Senior Manager, Medical Affairs
Here’s hoping that Parkway does well financially in
2010, and that all the staff of Parkway can also prosper!
– Azieyan, A&E, East Shore Hospital
My hopes for Parkway College in 2010 are that we can tie-up
with more foreign universities and organisations and expand
overseas, motivate more students to take up healthcare
courses through awareness campaigns in schools and the
media, provide loan schemes by tie-ups with local banks for
certain students, and provide scholarships to meritorious
students. – Thanushri Roy, Lecturer, Parkway College
Persevere, always look ahead with exuberance to give excellent
service to all and you will reap heaps of goodness one way
or another. All the very best of the best for Parkway and all
colleagues! – Jaswant, Business Office, East Shore Hospital

38
Connect
Simply present your staff card to enjoy these fabulous offers.
25% off Marriott
Mooncakes!
(28 August 2009 – 2 October 2009)
Free
Welcome Drink
(180ml Sake) with
any purchase!
For more of such great deals, go to our Intranet site.
10% off
at any Botak Jones outlet
39
Connect
Terms & Conditions: The discount cannot be used in conjunction with any other promotional
discount such as 5 eat for 4 or $5.00 off a meal with a voucher. The discount is for the employee
only, not the group they are with.
Terms & Conditions: Valid for Parkway staff only. Hotel
reserves the right not to extend discount if you are
unable to present your staff identity card for verification.
Items are subjected to availability, while stocks last.
Discount is subjected to purchases made at Singapore
Marriott Forecourt Stall (located at Hotel entrance). For
enquiries, please call 6831 4708.
Happy Hours from
5pm at Pan Pacific
Singapore
Enjoy 1-for-1 housepours
Open 7 days a week, lunch and dinner. Free parking. For more information,
visit www.zento.com.sg or call for reservations 6474 0378.
10% off
Enjoy 10% discount
at all Waraku outlets
island-wide*!
$10 off
Cut and colour services
Terms & Conditions:
- Valid at all TONI&GUY HAIRDRESSING salons
- Valid Sundays to Fridays until 31 December only
- Not valid on treatments or retail products
- Kindly book a prior appointment and mention
‘Parkway Group’
- Please present this voucher and your Parkway Group
staff pass to enjoy this exclusive privilege
We are located at:
The Heeren 03.03, The Heeren, 260, Orchard Road,
T: 6835 4556
E: heeren@toniandguy.com.sg
Holland Village, 24B Lorong Mambong
T: 6466 2660
E: hollandv@toniandguy.com.sg
East Coast, 170 East Coast Road
T: 6345 0208
E: eastcoast@toniandguy.com.sg
W: www.toniandguy.com.sg
10% off
Enjoy 10% off total bill, excluding
all alcoholic beverages
Atrium (Level 1) from Sundays to Tuesdays, 5 - 9pm, Brunch (Level 4) from
Sundays to Thursdays, 5 - 9pm. Please call 6826 8240 or email
celebrate.sin@panpacific.com for enquiries or reservations.
Terms & Conditions: The hotel reserves the right to terminate or amend promotional details without
prior notice. Promotions highlighted are not valid in conjunction with other promotions, vouchers and/ or
discounts, unless otherwise stated.
For more information on outlet locations, please visit www.waraku.com.sg
or call 6735 5717 for enquiries.
Pasta Inc, 279 Jalan Besar, Singapore 208943 www.pastainc.biz, Reservations: 6297 7515
Terms & Conditions: Not to be used in conjunction with any other promotions, privileges or discounts.

SPLASH HEROES
CUT, PASTE
CUT, PASTE
CUT, PASTE
CUT, PASTE
MISSION
IMPOSSIBLE 4:
putting
TOGeTHER
the book
PARKWAY’S offices in Singapore
TripleOne Somerset
111 Somerset Road
Singapore 238164
Level 9
Project Management
Construction
International Operations
Level 15
Executive Office
Executive Vice President’s Office
Corporate Finance + Tax
Legal
People Resource
Growth, Strategy & Innovation
Risk Management
MediRad
Level 16
Group Corporate Communications
Corporate Nursing
System Accounts
Materials Management Division
Business Systems
Medical Affairs
MENA
ParkwayHealth
Day Surgery &
Medical Centre
363 Balestier Road
Singapore 239784
Level 3
Internal Audit
Payroll
Quality Management
Property
Gleneagles CRC
Level 5
Marketing
Other Singapore
Locations
Parkway Laboratory Services
28 Ayer Rajah Crescent, #03-08,
Singapore 139959
Parkway College
168 Jalan Bukit Merah, #04-01,
Surbana ONE,
Singapore 150168
Parkway Life REIT
390 Orchard Road, #16-01,
Palais Renaissance,
Singapore 238871
Parkway Shenton
20 Bendemeer Road, #01-02/06
Singapore 339914
ISD
5 Tampines Central 1,
#06-01 / 05, Tampines Plaza,
Singapore 529541
MEanwhile,
back at PARKWAY
headquarters...
MAIS ALORS!
I am French,
I CAN SELL
ANYTHING!
... sigh..
Whatever...
TIMELINE? WHAT
TIMELINE?
INTERVIEWS?
WHEN?
WHERE
is my
magazine
?!?!!
SPLASH
to the
rescue!!!
THE END

Blast from the Past