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32 SAFETY, HEALTH AND ENVIRONMENT Limiting the impact of our industrial activities Scope: environmental and safety indicators apply to 100% of the 42 factories and 78 distribution centres, almost the whole of the group’s activity. Occupational safety at manufacturing sites The reduction of accidents and occupational illness at all manufacturing sites means: • adhering to local regulations and in-house rules that apply to the whole group in terms of health, safety and working conditions, • developing and improving the constructive work process with employees or their representatives, • carrying out constant checks and implementing corrective action, • communicating “best practices” in the interests of constant improvement. During the reporting period in question (since 1999), no fatal accidents at work were recorded and the work injury frequency rate was reduced by 62%. ááá THE TARGET: zero accidents In 2003, 55 distribution centres and 11 factories hit the “zero accident” target. These were Tours, Saint-Quentin and Villepinte in France, Settimo in Italy, Suzhou in China, Savannah, Linden and West Caldwell in the USA, Gujarat in India, Carrascal in Chile and Cosmelor in Japan. The accident severity rate 0.30 0.25 0.20 0.15 0.10 0.05 0 0.24 I 1999 0.25 I 2000 0.19 0.19 I 2001 I 2002 0.14 I 2003 The accident severity rate expresses the number of days lost by L’Oréal personnel (as a result of accidents at work) per 1,000 hours worked.
33 Energy consumption Although the cosmetics industry consumes little energy compared with other areas of activity, the group pursues an active policy of limiting its consumption, for both environmental and financial reasons. Total energy used n Total consumption in million kWh (1) t 900 750 600 450 300 150 0 562 191 I 1999 Breakdown by energy source (in million kWh (1) ) 601 184 I 2000 693 I 2001 (1) One million kWh is equivalent to 3.6 gigajoules. 1999 2000 2001 2002 2003 Electricity 252 264 306 336 355 44% Gas 271 297 333 354 387 49% Fuel oil 38 39 54 55 57 7% Total 562 601 693 745 799 100% (1) One million kWh is equivalent to 3.6 gigajoules. Consumption for 1,000 finished products in kWh 745 199 198 I 2002 799 204 I 2003 tx 230 220 210 200 190 180 170 productivity, have also contributed to a significant increase in energy consumption. Even though the group has achieved a high standard in this area and the possibilities for saving energy are at present limited, reduction in energy consumption remains our objective. L’Oréal’s energy policy exploits the experience built up over ten years as a means of seizing every opportunity in this area. Water consumption The group’s water consumption is linked to the water content of its products. Some products, such as shampoos, require more water in their manufacture than others. The composition of the group’s product portfolio therefore has a direct impact on the average water consumption per finished product. Total water consumed n Total consumption in thousand of m 3 t 3,500 3,000 2,500 2,000 1,500 1,000 0 2,487 I 1999 2,674 I 2000 2,914 I 2001 Consumption per finished products in litres 3,214 3,280 0.85 0.83 0.85 0.84 0.82 I 2002 I 2003 tx 3 2.5 2 1.5 1 0.5 0 Supply Electricity used by the sites locally is provided by local utilities with their own means of production. It is therefore difficult to trace the energy required by each site to produce the electricity used by L’Oréal factories. Performance analysis The rise in energy consumption at L’Oréal’s manufacturing sites is the result of increase in production and the acquisition policy of the last five years. The automation of manufacturing systems and the improvement of health procedures to enhance safety and working conditions for employees, and to increase Performance analysis The manufacture of products like shampoos, which require the most water, has increased during the last three years. In spite of this, over the past ten years technological innovation and the day-by-day vigilance of employees have reduced the amount of water needed for manufacturing by 27%: in 1993, 1.16 litres were used per finished product.
Page 1 and 2: SUSTAINABLE DEVELOPMENT REPORT
Page 3 and 4: 1 Chairman’s Message L’Oréal a
Page 5 and 6: 3 Respect for different cultures an
Page 7 and 8: 5 3 Encouraging self-expression and
Page 9 and 10: 7 and Recommendations of the Intern
Page 11 and 12: 9 Review of the Board’s modus ope
Page 13 and 14: 11 ECONOMIC AFFAIRS A dynamic and s
Page 15 and 16: 13 Sustainable financial resources
Page 17 and 18: 15 RESEARCH AND DEVELOPMENT Innovat
Page 19 and 20: 17 A PRE-EMPTIVE APPROACH TO HUMAN
Page 21 and 22: 19 As part of the search for altern
Page 23 and 24: 21 SOCIAL AND HUMAN AFFAIRS Sharing
Page 25 and 26: 23 Personalised career development
Page 27 and 28: 25 Recognising individual qualities
Page 29 and 30: 27 L’Oréal Thailand launched the
Page 31 and 32: 29 SAFETY, HEALTH AND ENVIRONMENT C
Page 33: 31 Training and informing employees
Page 37 and 38: 35 Atmospheric discharges Greenhous
Page 39 and 40: 37 Effluent Scope: this indicator c
Page 41 and 42: 39 • thermoformed plastic trays f
Page 43 and 44: 41 RESPONSIBILITY AND SOCIETY Commi
Page 45 and 46: 43 Philippa Marrack Christine Petit
Page 47 and 48: Photographs: Craig McDean (cover),

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