Appreciative-Leadership

Chapter 1
The Whole Story: The National Story, The CEO’s Story and FMA’s Story
Excellence – We will always look to add value, be the best we can be and make incremental improvements at no
cost to LCFT
Accountability – We fully understand the level of trust that will be placed upon us as your partner, and we will
deliver what we say we will deliver and back this up with significant valid and reliable evaluation data
Compassion – Specifically when dealing with individuals and teams that are in the midst of the flux of change, we
will create a safe space through either one-on-one or small or larger group conversations, thus allowing emotions
to emerge; therefore, we need compassion to engage with people and their reality
Teamwork – We are a well-established team, many of us having worked as a community of practice for 16
years; therefore, we are continually developing and evolving our own practice, which has a positive impact on our
customers. Furthermore, it is important for us to be part of the LCFT Learning and Organisational Development
(L&OD) team internally, continuing to develop our relationship and deepen the sustainability of the learning
FMA has learned a huge amount as a result of this partnership, and that learning is ongoing and continues to
inform our practice with LCFT and other customers. My desire is that the account of the learning is also of value
to you.
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