Appreciative-Leadership

Chapter 4
The Evaluation Story: Appreciative Organisation, Appreciative Leadership and Appreciative Inquiry
The Tracker Group: sub-set of 23 of the 91 delegates
• The tracker group was a random sample of the Study Group of 91
• At the end of Phase 3 of the programme, we randomly selected 30 delegates to be involved in the tracker
group
• Some people chosen decided not to attend the group and some left the organisation, resulting in 23 delegates,
5 in clinical roles and 18 in non-clinical roles
• Each tracker was paired with a facilitator from FMA
• Trackers had calls once every six weeks from July 2012 to May 2013
• The evaluation sheet for each call consisted of qualitative and quantitative information
The Evaluation Process
Delegates were informed about the evaluation process in the pre-programme reading. At the first workshop,
a briefing was held about the “attributed” nature of the evaluation process. In terms of the pre-, end and postprogramme
questionnaires, FMA can identify the delegates. However, they are not identified in any report except
by a number. The latter applies to the delegate line managers.
The process differed for the “Tracker Group”. This group was a random stratified sample of 23 delegates, made
up of 5 clinical leaders and 18 non-clinical leaders. This additional evaluation took the form of 4-6 telephone calls
over the period using the same core areas of questioning as the other questionnaires. These call records were
then thematically analysed. This group gave their permission in writing, via email, to be named in the report and
for their narrative around the next iteration of their Action Research Project to be shared.
Evaluation Response Rate
• On average, 89 per cent of delegates and 61 per cent of line managers completed the end of programme
questionnaire
• On average, 75 per cent of delegates and 69 per cent of line managers completed the post-programme
questionnaire
• For the Study Group, 100 per cent of delegates and 79 per cent of line managers completed the preprogramme
questionnaire
• For the Study Group, 90 per cent of delegates and 70 per cent of line managers completed the end of
programme questionnaire
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