Dear Colleague Welcome to HSBC Bank - HSBC careers site

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• Maintaining appropriate standards of responsible behaviour, dress and appearance. Straightforward • Welcoming feedback and readily apologising when mistakes have been made. • Addressing all matters, particularly difficult issues, with frankness, facts and tact. • Ensuring that all commitments given are achievable and fully honoured. Forward Thinking • Developing skills and knowledge required to do your current job well and improve your own performance. • Being adaptable and maintaining a positive approach to change. • Thinking ahead and anticipating customers' and colleagues' needs. Teamwork • Sharing knowledge, best practice and experience to support colleagues in the achievement of their goals. • Leading by example, contributing to team morale. • Actively contributing to the overall team effort. • Treating all colleagues with dignity and respect. • Placing team goals before own individual goals, if appropriate. 38
3. RULES AND REGULATIONS Whilst the bank’s Rules and Regulations do not form part of your contractual terms and conditions of employment, they do form part of the general standards of conduct which the bank requires all employees to maintain. Failure to abide by any of the Rules and Regulations may result in disciplinary action being taken against you, which could include dismissal. These Rules and Regulations may be altered or modified at any time by notice to you or by circular. 3.1 General You must not act at any time in any way which, in the opinion of the bank, might cause the bank to be brought into disrepute. You must at all times act with the utmost integrity and honesty in all your personal and business dealings. You must report any known breaches of Rules or Regulations, including those by fellow employees, to your line manager or another appropriate manager as soon as you become aware of them. 3.2 Security and Fraud Prevention In the interests of security, fraud prevention, your safety and customer service, the bank reserves the right to: • Issue security passes, which may include a photographic image of you; • Search any baggage carried by employees (including hand baggage and parcels of any description) or vehicles entering or leaving bank premises; • Carry out checks on your educational and professional background and undertake criminal record checks (as and when permitted by the law of the UK or the relevant Offshore Island as appropriate) and/or credit reference checks; • Carry out telephone and CCTV monitoring in HSBC’s workplace; and • Monitor the use of e-mail, the internet, voicemail and text messages sent to bank telephones (mobile or otherwise), which have either originated from or been received via bank equipment. The bank will issue appropriate notification should any further monitoring be necessary in addition to the above. In addition, in the interests of security and fraud prevention, the bank reserves the right to inspect bank accounts and other facilities held by any employee. Fraud prevention databases have been established for the purpose of allowing employers to share data on their employment fraud cases. Should our investigations identify fraud or the commission of any criminal offence by you (on your part) when applying for, or during the course of your employment with us, we will record the details of this on the relevant fraud prevention databases. We and other organisations may also access this information to prevent fraud and money laundering Where an employee has committed an act of dishonesty either in relation to Group funds or customer accounts then the act should be reported to the appropriate authorities and support provided in relation to any prosecution. As appropriate, refunds 39
Page 1 and 2: Dear Colleague Welcome to HSBC Bank
Page 3 and 4: Section 6 - Security of Employment
Page 5 and 6: Clerical employees Previous Grade S
Page 7 and 8: details on this are set out in the
Page 9 and 10: In the event that the overpayment i
Page 11 and 12: Guernsey GY1 3AZ Tel: 01481 724711
Page 13 and 14: The parameters set out above apply
Page 15 and 16: (ii) Management and Salesforce Grad
Page 17 and 18: If your working arrangements includ
Page 19 and 20: You may be asked to give your conse
Page 21 and 22: *** Calculation of maximum period o
Page 23 and 24: 1.10 Cars 1.10.1 Management Car Sch
Page 25 and 26: The pension benefits detailed in th
Page 27 and 28: egarding the handling of informatio
Page 29 and 30: Notice periods applicable when the
Page 31 and 32: or suppliers and you must not retai
Page 33 and 34: about this and the steps that follo
Page 35 and 36: 2. CODE OF BUSINESS ETHICS AND RESP
Page 37: • Observing the spirit and letter
Page 41 and 42: Permission will not be granted for
Page 43 and 44: The following points must be consid
Page 45 and 46: You are referred to Compliance Guid
Page 47 and 48: activities can be found on the bank
Page 49 and 50: • care should be taken to verify
Page 51 and 52: We will only collect and process da
Page 53 and 54: • take photographs or video image
Page 55 and 56: • ensure each employee accepts he
Page 57 and 58: 4. BENEFITS AND FACILITIES You may
Page 59 and 60: 4.1.7 Mortgage Subsidy Scheme The M
Page 61 and 62: 4.2.4.3 The HSBC Childcare Scheme a
Page 63 and 64: information resources and a key par
Page 65 and 66: • for HIUL employees childcare fa

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