28.12.2014 Views

What's the solution to Toronto's traffic problems? - University of ...

What's the solution to Toronto's traffic problems? - University of ...

What's the solution to Toronto's traffic problems? - University of ...

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

The Mobile Scholar<br />

As students and faculty snap up<br />

smartphones, U <strong>of</strong> T aims <strong>to</strong> make Wi-Fi<br />

fast and ubiqui<strong>to</strong>us<br />

“Unable <strong>to</strong> connect <strong>to</strong> network”: It’s a message<br />

that every student dreads, but many were<br />

receiving last year – particularly at U <strong>of</strong> T’s<br />

largest library – as <strong>the</strong> growing use <strong>of</strong> smartphones<br />

and tablet computers caused demand<br />

for campus wireless access <strong>to</strong> soar.<br />

In <strong>the</strong> past several months, however,<br />

improvements <strong>to</strong> <strong>the</strong> network have caused<br />

service complaints <strong>to</strong> mostly evaporate. Since<br />

fall 2010, <strong>the</strong> university’s information technology<br />

department has launched two rounds <strong>of</strong><br />

upgrades, resulting in expanded Wi-Fi coverage<br />

on all three campuses and vastly improved<br />

connection speeds.<br />

The second phase – <strong>to</strong> be completed this<br />

fall – will extend coverage <strong>to</strong> popular outdoor<br />

spaces, such as Willcocks Common and <strong>the</strong><br />

Sid Smith patio.<br />

The university has also simplified what many<br />

users complained was an overly complex login<br />

procedure. Whereas users previously had <strong>to</strong><br />

au<strong>the</strong>nticate <strong>the</strong>mselves twice and log in anytime<br />

<strong>the</strong>ir connection was dropped, <strong>the</strong> new<br />

system requires just a single au<strong>the</strong>ntication<br />

and remembers users anywhere on <strong>the</strong> three<br />

campuses. This means that for each device<br />

<strong>the</strong>y own, students and faculty only ever have<br />

<strong>to</strong> log in once. “It makes it easy <strong>to</strong> roam from<br />

building <strong>to</strong> building and from campus <strong>to</strong><br />

campus and stay connected,” says Patrick<br />

Hopewell, direc<strong>to</strong>r <strong>of</strong> enterprise infrastructure<br />

<strong>solution</strong>s. A third round <strong>of</strong> improvement, <strong>to</strong> be<br />

launched next year, will “saturate” coverage<br />

on all three campuses, he adds.<br />

Prior <strong>to</strong> <strong>the</strong> upgrades, inconsistent service<br />

acted as a lightning rod for student dissatisfaction,<br />

says Hopewell.<br />

With <strong>the</strong> recent improvements, <strong>the</strong> number<br />

<strong>of</strong> complaints has dropped significantly,<br />

observes James Lawson, <strong>the</strong> help services<br />

manager at Robart’s Library’s Information<br />

Commons. “There are some specific devices<br />

that have trouble connecting, but <strong>the</strong> overall<br />

experience has moved from a high volume<br />

<strong>of</strong> complaints that we couldn’t do anything<br />

about <strong>to</strong> very infrequent ones.”<br />

– SCOTT ANDERSON<br />

Number <strong>of</strong> Wireless Access Points on <strong>the</strong> St. George Campus<br />

Number <strong>of</strong> Devices Per User (2012)<br />

1 DEVICE<br />

63%<br />

2 DEVICES<br />

27%<br />

3+<br />

10%<br />

Number <strong>of</strong> Wireless Sessions Per Week<br />

MAR. 2012<br />

384,000<br />

OCT. 2010<br />

167,000<br />

Devices Used <strong>to</strong> Access Wireless<br />

Internet Services (%)<br />

19<br />

5 3 4<br />

35<br />

1 1<br />

3<br />

14<br />

52<br />

29<br />

34<br />

MAR. 2012 OCT. 2010<br />

Windows PC<br />

Mac PC<br />

iPhone/iPod Touch<br />

Android<br />

iPad<br />

O<strong>the</strong>r<br />

1-9 10-19 20-29 30+<br />

All figures for <strong>the</strong> St. George campus<br />

14 www.magazine.u<strong>to</strong>ron<strong>to</strong>.ca

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!