What's the solution to Toronto's traffic problems? - University of ...
What's the solution to Toronto's traffic problems? - University of ...
What's the solution to Toronto's traffic problems? - University of ...
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The Mobile Scholar<br />
As students and faculty snap up<br />
smartphones, U <strong>of</strong> T aims <strong>to</strong> make Wi-Fi<br />
fast and ubiqui<strong>to</strong>us<br />
“Unable <strong>to</strong> connect <strong>to</strong> network”: It’s a message<br />
that every student dreads, but many were<br />
receiving last year – particularly at U <strong>of</strong> T’s<br />
largest library – as <strong>the</strong> growing use <strong>of</strong> smartphones<br />
and tablet computers caused demand<br />
for campus wireless access <strong>to</strong> soar.<br />
In <strong>the</strong> past several months, however,<br />
improvements <strong>to</strong> <strong>the</strong> network have caused<br />
service complaints <strong>to</strong> mostly evaporate. Since<br />
fall 2010, <strong>the</strong> university’s information technology<br />
department has launched two rounds <strong>of</strong><br />
upgrades, resulting in expanded Wi-Fi coverage<br />
on all three campuses and vastly improved<br />
connection speeds.<br />
The second phase – <strong>to</strong> be completed this<br />
fall – will extend coverage <strong>to</strong> popular outdoor<br />
spaces, such as Willcocks Common and <strong>the</strong><br />
Sid Smith patio.<br />
The university has also simplified what many<br />
users complained was an overly complex login<br />
procedure. Whereas users previously had <strong>to</strong><br />
au<strong>the</strong>nticate <strong>the</strong>mselves twice and log in anytime<br />
<strong>the</strong>ir connection was dropped, <strong>the</strong> new<br />
system requires just a single au<strong>the</strong>ntication<br />
and remembers users anywhere on <strong>the</strong> three<br />
campuses. This means that for each device<br />
<strong>the</strong>y own, students and faculty only ever have<br />
<strong>to</strong> log in once. “It makes it easy <strong>to</strong> roam from<br />
building <strong>to</strong> building and from campus <strong>to</strong><br />
campus and stay connected,” says Patrick<br />
Hopewell, direc<strong>to</strong>r <strong>of</strong> enterprise infrastructure<br />
<strong>solution</strong>s. A third round <strong>of</strong> improvement, <strong>to</strong> be<br />
launched next year, will “saturate” coverage<br />
on all three campuses, he adds.<br />
Prior <strong>to</strong> <strong>the</strong> upgrades, inconsistent service<br />
acted as a lightning rod for student dissatisfaction,<br />
says Hopewell.<br />
With <strong>the</strong> recent improvements, <strong>the</strong> number<br />
<strong>of</strong> complaints has dropped significantly,<br />
observes James Lawson, <strong>the</strong> help services<br />
manager at Robart’s Library’s Information<br />
Commons. “There are some specific devices<br />
that have trouble connecting, but <strong>the</strong> overall<br />
experience has moved from a high volume<br />
<strong>of</strong> complaints that we couldn’t do anything<br />
about <strong>to</strong> very infrequent ones.”<br />
– SCOTT ANDERSON<br />
Number <strong>of</strong> Wireless Access Points on <strong>the</strong> St. George Campus<br />
Number <strong>of</strong> Devices Per User (2012)<br />
1 DEVICE<br />
63%<br />
2 DEVICES<br />
27%<br />
3+<br />
10%<br />
Number <strong>of</strong> Wireless Sessions Per Week<br />
MAR. 2012<br />
384,000<br />
OCT. 2010<br />
167,000<br />
Devices Used <strong>to</strong> Access Wireless<br />
Internet Services (%)<br />
19<br />
5 3 4<br />
35<br />
1 1<br />
3<br />
14<br />
52<br />
29<br />
34<br />
MAR. 2012 OCT. 2010<br />
Windows PC<br />
Mac PC<br />
iPhone/iPod Touch<br />
Android<br />
iPad<br />
O<strong>the</strong>r<br />
1-9 10-19 20-29 30+<br />
All figures for <strong>the</strong> St. George campus<br />
14 www.magazine.u<strong>to</strong>ron<strong>to</strong>.ca