Realising-consumer-rights

About us
Consumer Futures represents the interests of consumers across essential,
regulated markets. We use compelling evidence, expert analysis and
strong argument to put consumer interests at the heart of policy-making
and market behaviour.
Consumer Futures is the statutory representative for consumers of postal
services across the United Kingdom, for energy consumers across Great
Britain and for water consumers in Scotland. It maintains the powers,
responsibilities and duties of Consumer Focus.
In April 2014 Consumer Futures will become part of the Citizens Advice
service, with our responsibility for post in Northern Ireland transferring
to the Consumer Council for Northern Ireland.
Acknowledgements
With thanks to Colin Griffiths, Adrian Harvey, Marzena Lipman, Alan
Mitchell, Jonathan Stearn and Luke Upchurch for advice, input and
challenge.
Consumer Futures 2