Realising-consumer-rights

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Empowered Consumers Programme Research Resources This paper draws on work done from 2011 to 2013 by Consumer Focus’ Empowered Consumers Programme. If you’d like to read more about how consumers’ experiences are being changed by the digitally driven economy, you can find them here: Common cause, collective action: a theoretical piece on end of rational economic man and potential for web technology to enhance our naturally co-operative tendencies All that’s digital isn’t gold: paper on potential digital detriments mapping out areas where consumers may lose out Get it, together: the case for online collective switching Putting problems on the map: using mapping software to identify and advocate for consumer issues In my honest opinion: the growing importance of online peer feedback and reputation over traditional forms of consumer information Today I... told my story: research into people’s opinions of online peer feedback applied to social care, together with a new concept for a site Next Generation Intermediaries: examining a new approach to market engagement that offers consumers better outcomes for less effort Personal Data Empowerment Tools: research and analysis of developments in personal data empowerment (forthcoming 2014) Consumer Futures 52
Realising consumer rights 53
Page 1 and 2: Realising consumer rights From JFK
Page 3 and 4: Contents Executive summary.........
Page 5 and 6: • privacy and data issues • man
Page 7 and 8: Figure 1: JFK’s (extended) consum
Page 9 and 10: The internet is the one technology
Page 11 and 12: How this report is structured This
Page 13 and 14: ‘Choice tools’ such as price co
Page 15 and 16: Government policy and the developme
Page 17 and 18: This wealth of information is a mix
Page 19 and 20: 2. It used to be the case that cons
Page 21 and 22: Third is the growing expectation of
Page 23 and 24: The social web has eroded those cos
Page 25 and 26: Figure 6: What could a new intermed
Page 27 and 28: Part 2: Implications for realising
Page 29 and 30: 2. The right to choose: to be able
Page 31 and 32: 3. The right to be heard: to have c
Page 33 and 34: But are consumers leaving themselve
Page 35 and 36: Of course, many basic needs (or ess
Page 37 and 38: The power of the many amplified voi
Page 39 and 40: How far have the digital consumer t
Page 41 and 42: Part 3: What would Kennedy focus on
Page 43 and 44: There is a possibility that the int
Page 45 and 46: Part 4: Next steps - a new context
Page 47 and 48: Part 5: Resources and references On
Page 49 and 50: Tool Description Page link billmoni
Page 51: Tool Description Page link M-Farm P

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