Distributor Best Practice Sharing - Cummins.com

Data Collection: VOC – “KJ Lite”
Process needs to be effective with execution of:
– Quarterly Best Practice sharing session
... with user-friendly interface, good computer connection,
strong facilitation, distributor presenter preparation
– Standard presentation format
... that addresses key data needs (profit, sales growth,
benefits, resources, payback) plus other key information
– Communication before the sharing event
... to drive interest and get the key people involved
– Storage of information for future reference
... including presentation materials, session Q&A,
on-going distributor implementation results status
– Training for effective facilitation & execution
... internal personnel and sub-process owners to
drive clear expectations of work and flow
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