Annual Report 2010-2011 - Tourism Australia

People and Culture
The People and Culture team is responsible
for developing and implementing strategies
relating to people management, training and
career development, remuneration and cultural
change initiatives. The team is also responsible
for setting leadership direction, and maintaining
standards and process consistency across
Tourism Australia through enhancing and
implementing internal processes and policies.
People and Culture’s core strategy is to ensure that
Tourism Australia employs talented and motivated people.
In 2010/11, the team’s key focus was to continue delivering
relevant and effective training solutions and change
initiatives to a geographically and culturally
diverse organisation.
In accordance with section 74 of the Occupational Health
and Safety (Commonwealth Employment) Act 1991,
Tourism Australia aims to provide a workplace that is,
as far as reasonably practicable, safe and healthy for
employees, contractors and visitors, without risk to the
environment, and is compliant with relevant legislation,
standards and codes of practice. Occupational health
and safety is managed by an occupational health and
safety committee that operates under Health and Safety
Management Arrangements (HSMAs). These arrangements
identify, analyse, assess, control and monitor the
occupational health- and safety-related risks involved in
Tourism Australia activities, with the aim of protecting and
developing the organisation’s key assets, including
its reputation, people, finances, infrastructure and
intellectual property.
Ergonomic assessments of the workplace are conducted by
qualified occupational therapists on a regular basis.
A team of trained first aid support persons assists with the
proactive management of incidents or injuries and timely
and efficient reporting.
Tourism Australia has rigorous emergency evacuation
procedures and regularly conducts fire drills and
fire warden training in conjunction with building
management. Fire wardens are replaced promptly when
vacancies occur.
No claims for workers compensation were received or
lost-time injuries reported in 2010/11.
Highlights and results
• Of the 214 people employed as at 30 June 2011, 100
were employed overseas; 72 per cent were female; and
56 per cent of senior management roles and 38 per cent
of executive roles were held by women.
• Maintained generally positive strategic key
performance indicators:
››
The Staff Engagement Index was 69.1 per cent
››
Voluntary turnover for 2010/11 was 11.7 per cent,
3 per cent lower than in 2009/10.
• Ensured Tourism Australia’s employment policies,
procedures and practices complied with the
requirements of the Occupational Health and Safety
Act 1991, Disability Discrimination Act 1992, Racial
Discrimination Act 1975 and Sex Discrimination
Act 1984.
• Completed a new Enterprise Agreement for
Australia-based staff in bands 1 to 4 with an 83 per cent
positive vote; 186 staff were employed under this new
agreement. Thirty staff were employed on common
law contracts.
• Launched a new employment brand – There’s Nothing
Like Working at Tourism Australia – including new
corporate behaviours and competency frameworks, and a
recognition and reward program.
• Developed a change management program to support
the new organisational structure and 2020 Tourism
Industry Potential strategy.
• There were no industrial disputes during the year.
48 Corporate Services