Technical Services Magazine • Fall 2006 - Northrop Grumman ...

Fall 2006
In this Issue:
2 Team NGTS
3 Sector Focused on
Massive New
Business Growth!
4 Driving Process
Efficiencies
5 Training and
Simulation Group
Capabilities
7 Training and
Simulation Group
8 Sector Broadens
Partnership With
Valued U.S. Ally
9 TS Prepares African
Peacekeepers for
Crisis Operations
10 Air & Space
Operations Center
11 TS’ Battle Command
Training Program Evolves
to Meet Emerging
Customer Needs
14 Transforming to Meet the
Needs of the Army
15 TS’ New Training and
Simulation Capabilities
17 One Team, One Mission
18 I’m in!
20 Working Together
21 LCOE Group
22 B-2 Aircrew Training Team
Prepares Warfighters for
Mission Success
23 TS’ Systems Support
Group Delivers Mission
Critical Services to DHS
and NASA Customers

Team NGTS
A Letter from the Technical Services
Sector President James Cameron
Driving to Be the Best in the World at What We Do
isn’t an easy Vision to achieve – but in our business
that provides critical support to our warfighters and
protectors of our freedoms – we can settle for nothing less!
During the 3rd quarter, Technical Services continued to make
significant strides toward attaining our Vision by winning competitions
with multiple competitors on several of our existing
contracts. Further, in the quarter we were also successful in
defeating the competition and winning new contracts, thereby
not only defending the critical base we have, but expanding our
reach into new areas!
As we all know, winning new business is a direct reflection
on how well one performs on existing programs. In order to
ensure that our performance obtains a high level of execution,
and continues to get better, we have as one of our key objectives
“realizing the benefit of a continuous process improvement
environment.”
You will note as you read through this quarter’s TS Magazine,
though we spotlight Training and Simulations, that all of our
business Groups discuss and promote process improvements
taking place throughout their organizations, which positively
impacts on our four other sector goals.
Specifically, being the best today isn’t good enough. We need
to be taking actions today that will not only keep us great today
in our performance to our customers, but will set the stage to
keep our level of performance unmatched in the future as well.
Making this happen can be seen as daunting when you hear
terms like Lean and Six Sigma being thrown around. In reality,
however, continuous process improvement is very simple.
Think about the times in your job where you have had the
“opportunity” to do the same thing more than once This duplicative
action is a non-value added step, and really is no
different that having to “rework” a part in a factory. That
“rework” is a lost opportunity to apply that time to other needs
of your customers.
Or think back to when you were “surprised” when the scope of
a task turned out to be dramatically greater than expected. That
“surprise” represents undesirable variability in our process and,
if left unchecked, can lead to continued inefficiencies.
The goal of a continuous process improvement environment is
to analyze all the actions that we take and first minimize, and
then eliminate, those things that drive redundant steps or tasks.
Further, we analyze our process flows and target areas with
undesirable variability; apply aggressive process improvements,
minimizing or eliminating variability, thereby providing predictable
results.
Achieving this end state, we remove waste from our business
execution process and enhance both performance and value to
our customer.
Through continuous process improvement, we will continually
raise our collective bar of excellence, which in turn impacts our
other stated objectives and significantly contributes to achieving
our Vision.
Thank you for your dedication, professionalism, and great
performance as Team Technical Services. Let’s embrace this
process of continuously improving at everything that we do,
while taking pride in the superior services we provide to our
great customers!
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The graphic above
complete with our
vision: “Driving to be
the Best in the World
at What We Do”
depicts the five strategic
objectives for the
sector that President
Jim Cameron set forth
in 2006. This magazine
edition highlights
Technical Services’
Training and Simulation
Group.
Technical Services Magazine • Fall 2006

Sector Focused on Massive
New Business Growth!
“Northrop Grumman is proud of its past performance and
continued opportunity to significantly contribute to our
nation’s homeland security,” said James Cameron, president
of Northrop Grumman’s Technical Services sector. “Whether
supporting our Department of Defense warfighters in the field
or the Department of Homeland Security here in the United
States, our goal remains the same: to provide innovative solutions
and services to our valued customers.” “This contract
win reinforces our position as a leading provider of biometric
capture services to the U.S. government,” said Lee Bandel,
Northrop Grumman ASC program manager.
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TS Team Awarded $110 Million Army
Training and Simulation Contract
The U.S. Army has awarded a team led by Northrop Grumman’s
Technical Services sector a contract to continue its
support of the U.S. Army’s Battle Command Training Branch
(BCTB) program.
TS Awarded $357 Million U.S.
Citizenship and Immigration Services
Contract; Contract Potential Could
Reach $750 Million
Technical Services has been awarded a five-year, $357 million
U.S. Citizenship and Immigration Services (USCIS) contract,
with a potential value of $750 million, to continue providing
biometric capture services in support of U.S. citizenship
applications and green card renewals.
The indefinite delivery/indefinite quantity contract work will be
performed in all 50 U.S. states at 136 Application Support Centers
(ASC), with possible future expansion overseas. Northrop
Grumman has provided these services to USCIS, an agency
within the Department of Homeland Security, since 1999.
The Naval Air Warfare Training Systems Division in Orlando,
Fla., awarded the contract valued at $110 million over five
years. Northrop Grumman has supported the program since
its inception in 2001.
“This contract win solidifies our position as the best provider
in the world of battle command training and exercise support,”
said Mike Roberts, vice president and general manager
of Training and Simulation at Northrop Grumman Technical
Services.
The BCTB contract provides world-class training and battle
simulation services to the Army’s III Corps at Forts Hood and
Bliss in Texas; Fort Sill in Oklahoma; Fort Carson in Colorado;
and Fort Riley in Kansas.
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Multiple Other Awards
Very successful 3rd quarter capturing many new
business pursuits.
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Northrop Grumman Technical Services

Driving Process Efficiencies
Disciplined methodologies central to Mission Assurance objectives
In his new role as vice president of Mission Assurance for the Technical
Services sector, Tom Fallon will be providing leadership for
sector process improvement initiatives, drawing on a robust set
of process-enhancing tools such as Lean, Six Sigma, and sector Dashboards.
The goal of Mission Assurance is to ensure internal and external
customer expectations are met or exceeded; one way this is done is
through establishing best-in-class processes. It’s work Fallon says will
sharpen the sector’s ability to capture strategic business pursuits.
“Our goal is to make Technical Services a powerhouse
in not only providing the highest quality
support and services to our valued customers,
but in doing everything we can to continually
improve and offer greater value to our customers,”
said Fallon. “The more efficient we become
at our work the more successful we’ll be at
capturing and retaining business. It’s something
everyone on the TS team needs to consider as
we continue to grow and provide more opportunities
for our workforce.”
In 2006, the corporation completed the creation
of vice president of Mission Assurance positions
within all eight sectors to bring added
emphasis to the importance of this work. Mission
Assurance is a disciplined application of quality
management systems and lessons learned to
drive out risk and drive down the cost of doing
business. Mission Assurance directly supports
our sector Vision objective of realizing the benefits
of continuous process improvement.
Sector President Jim Cameron conducts a Dashboard
review meeting.
Fallon describes Six Sigma as a systematic
methodology utilizing data analysis techniques
to measure and improve a company’s bottom
line business performance. Six Sigma tools and
techniques provide the foundation to identify and
prevent defects and inefficiencies in all business
processes, and is focused on meeting and exceeding
customer needs.
“Six Sigma and Lean are complementary tools,”
said Fallon. “Lean involves the elimination of
non-valued added steps from a process, reducing
the time to complete something (known as cycle
time), and the elimination of wasteful practices.
Six Sigma methodology is utilized to manage
process variations and reduce undesired variability.
If we can become more consistent, we
can better predict positive results.”
The sector business Groups are using the Dashboard
process to target leading indicators of
potential lagging performance. Leading indicator
performance metrics are predictive in nature
and can be used as an early warning system to
detect sub-optimum performance. Management
then uses the information gained to redirect
resources as appropriate to regain performance.
For the remainder of 2006, Fallon said he plans to
gain a greater understanding of the sector’s various
businesses and cultures and begin forming
the foundation for strategies to apply these tools
across the sector.
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Tom Fallon
Technical Services Magazine • Fall 2006

Training and Simulation
Group Capabilities
The T&S Group provides a full spectrum of training
applications in live, virtual, and constructive training
environments. Here are just a few examples of the
work we are doing worldwide:
U.S. Military
Air and Space Operations Center Formal Training Unit Support.
At Hurlburt Field, Fla., we provide initial qualification
training to joint and multinational warfighters designated
to staff AN/USQ-163, Falconer Air, and Space Operations
Centers.
• Battle Command Training Program. For the U.S.
Army’s senior leader training program, we provide
expert training services to brigade-, division-, corpslevel
commanders and staffs, as well as commanders of
U.S. Army forces functioning as a joint force component.
We provide the operational and technical site support,
model testing, verification and validation (V&V),
functional validation, and other technical support for
computer driven exercises. These exercises simulate
command-and-control decision making under realistic
conditions.
• Distance Learning Contract (DL XXI): For nearly six
years we have been developing interactive multi-media
instruction (IMI) for U.S. Army Training and Doctrine
Command (TRADOC). This instruction is provided in
Web-based, CD, and DVD packages and includes lesson
modules for officer and noncommissioned officer
professional development, as well as specific technical
instruction for military occupational specialties across
the Army.
Joint Forces
Professional Control Force. We provide exercise training
expertise in the form of exercise program analysis, planning,
execution, and lessons learned designed to maintain Air Com-
Members of the Saudi
Arabia National Guard
train in hand-to-hand
combat with the help of
TS instructors.
bat Command (ACC) combat
readiness and advance future
capabilities. This work is
focused on the Joint Force
Air Component commanders
and staff, as well as the
Joint Air Operations Center.
Services range from initial
event planning and scheduling
to development of
operational scenarios.
International
• African Contingency Operations Training and Assistance.
For the State Department, we provide peacekeeping
training to select African nations.
• Saudi Arabian National Guard. For nearly three
decades, we have provided training, operations, maintenance,
logistics, and base operating services to help
modernize the Saudi Arabian National Guard.
Decades of Experience
Backed by decades of experience, our Training and Simulation
Group has instructed thousands of warfighters and commanders
at multiple locations around the globe. Our live, virtual,
and constructive training programs are based on up-to-date
scenarios and provide realistic battlefield conditions, so that by
the time our soldiers, sailors, and airmen see action, they, in
essence, have already been there.
Tranining and Simulation Group,
a leader in training and prepardness
Diversity of Training Applications
Our services range from providing initial qualification training
to joint and multinational warfighters to providing peacekeeping
skills to African nations. We provide a full range of training
services, from individual training products and courseware to
full life cycle training programs. We take pride in the diversity
of our training applications and strive daily to make them more
valuable to our customers.
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Northrop Grumman Technical Services

Major Training
and Support
Efforts
Battle Command Training
Program (U.S. Army)
Saudi Arabian National Guard
Modernization Program (USA)
Professional Control Force
(505th ECS) (U.S. Air Force)
1st Air Force Support
(U.S. Air Force)
1st Air Force Systems and
Software Engineering Support
(U.S. Air Force)
Air and Space Operations
Center Formal Training Unit
(U.S. Air Force)
African Contingency Operations
Training Assistance
(Department of State)
TSA Screeners Training
(Department of Homeland
Security)
Regional Joint Intelligence
Training Facility (USEUCOM)
Other Training
and Support
Efforts
Battle Command Battle Staff
(Department of Defense)
Digital Leader Development
Center (Department of
Defense)
Walsh Visa Program (Department
of State)
National Simulation Center
(Department of Defense)
USAFE Geospatial
(U.S. Air Force)
Education and
Training Solutions
Distributed Learning XXI-TRA-
DOC (Department of Defense)
Distributed Learning Education
and Training Program
(Department of Defense)
Encore Distance Education
Courseware Support (Department
of Defense)
Warner Robins Education Support
(U.S. Air Force)
Professional Control Force
Training and Simulation’s Professional Control Force (PCF) provides support for
planning and executing training exercises (Blue Flag series) and experiments (JEFX)
sponsored by Air Component Command for U.S. Air Force’s air component headquarters
staffs.
Distributed Learning
For almost 12 years, the DL XXI/DLETP (internally known as Enhanced Learning
Solutions) has provided the Department of Defense and other federal agencies a
wide variety of Advanced Distance Learning products and services that span the
entire training life cycle.
Marine Air Ground Task Force
The Training and Simulation Group provides training in Marine Air Ground Task
Force (MAGTF), Joint and Combined war fighting skills, within the Joint and Combined
environment to improve the war fighting skills of senior commanders and their
staffs and to provide feedback into the Expeditionary Force Development System
(EFDS).
Korea Battle Simulation Center
Technical Services supports the U.S. Army’s Korea Battle Simulation Center (KBSC) contract in Seoul,
Republic of Korea (ROK), as a subcontractor to Cubic Applications Inc. KBSC supports the U.S. Forces
Korea (USFK) training needs. KBSC includes a combined staff of ROK and U.S. personnel and uses
computer simulations to support training exercises for all levels of command and all missions.
Training support includes planning and execution of the annual Ulchi
Focus Lens (UFL) exercise, which is the Department of Defense’s
largest and most complex simulation-driven exercise, involving more
than 60,000 troops each year. A UFL is a computer simulation-driven
combat training exercise distributed over more than a dozen locations
in Korea and the United States.
The U.S. has a sustained commitment to Northeast Asia for the years
2008 and beyond.
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1
1 Photo credit: U.S. Army
Capt. Daryl Breitbach,
standing, of the 193rd Space
Battalion, Colorado Army
National Guard assists Air
Force Capt. Charles Alanzo,
a member of the joint forces
deployed to Seoul, South
Korea, during a past Ulchi
Focus Lens exercise.
Technical Services Magazine • Fall 2006

Training and Simulation Group
TS’ Training and Simulation Group pursues integrated, joint war fighting training market
Not only is the Department of Defense working to transform its structure
and capabilities, but also the way it prepares and trains soldiers for future
conflicts. Given this increased emphasis, it’s no surprise that DoD training
is a business market with significant potential for growth. But it’s not the only
one. There’s also tremendous growth potential for international and other government
agency training.
With the creation of the TS sector in January 2006,
Northrop Grumman is in a stronger position to win additional
training work. Within TS, the Training and Simulation
(T&S) Group houses the sector’s capabilities in this area.
T&S is pursuing training business in three primary areas:
tactical and specialized training, fleet and flight training, and
international training.
“We have an established track record of performance and
delivering proven capabilities to our customers,” said
“We have an established track
record of performance and
delivering proven capabilities
to our customers.”
Frank Simpkins, director
of Market Development for
T&S. Technical Services
possesses expertise in
live, virtual, and constructive
training. Our goal is to emphasize our adaptability, to
provide integrated training solutions on large-scale programs,
programs that have both vertical and horizontal training elements.
“In serving as a lead training integrator, the sector is in a
position to adapt to changing requirements, to redirect effort
and resources that might not have been emphasized in the
early stages of a contract,” added Simpkins. “No one has done
this yet; none of our competitors have successfully performed
in a lead training and simulation integrator role. We’re going to
change that. We have the capabilities to do so.”
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Left: A warfighter takes aim during a training exercise.
Photo courtesy of DoD.
Below: TS instructor Kyle Barrington guides soldiers through a
live-fire range training exercise.
Northrop Grumman Technical Services

Sector Broadens Partnership
With Valued U.S. Ally
Northrop Grumman Technical Services’ Vinnell Arabia business
unit has more than 30 years of experience managing
the Saudi Arabia National Guard program. The majority of
the modernization work will be performed in Riyadh, Saudi Arabia,
with smaller-scale site work performed in Jeddah and Al Khobar.
“This program has
contributed to a strong
strategic alliance between
the United States and
Saudi Arabia, and we’ve
had much success with it
over the years,” said Bob
Coffey, SANG program
manager. “We provide
the Saudi Arabian
Nation Guard with high
quality technical
training and support
services, along with
effective cost control
management. We have
an experienced workforce,
with many of our employees having served in the
U.S. military.”
formed or forming. The mobile brigades are
stationed in Riyadh and in Hofuf. In Riyadh, one
brigade has been equipped with modern Light
Armored Vehicles (LAVs), similar to those used
by the U.S. Marine Corps, and a second brigade
is in the process of transitioning to LAV. In Hofuf,
the brigade is equipped with V150 armored
vehicles. These brigades also have a variety of
heavy weapons.
Other SANG active duty units are more lightly
armed and are stationed near population centers,
eastern shore oil fields, and along oil pipelines.
Additionally, SANG has an irregular force (Fowj),
primarily bedouin tribal volunteers, organized
into 26 battalions with a total strength of
approximately 25,000.
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At SANG military schools, TS advisors and
trainers help develop programs of instruction and
specialty skills training courses. The program’s
goal is to eventually create a nearly 75,000 man
modernized force. Eight SANG brigades are
A SANG military vehicle emerges from a desert gully.
The U.S. Army awarded Northrop Grumman Technical
Services a 36-month follow-on contract award in June for
the Saudi Arabian National Guard (SANG) Modernization
Program. TS provides SANG with modernization services
in the areas of management; training; equipment and
construction; maintenance and supply; medical service;
procurement; and facilities. The contract is valued at
approximately $274 million, with options to extend the
contract for up to an additional two years.
Technical Services Magazine • Fall 2006

TS Prepares African Peacekeepers
for Crisis Operations
More than 15,000 African peacekeeping forces have
been trained with the help of Northrop Grumman
since 1997. For the U.S. State Department
customer, Northrop Grumman has provided training services
to 12 African nations through the African Contingency Operations
Training Assistance (ACOTA) program and its predecessor,
the African Crisis Response Initiative (ACRI).
This year, the State Department plans to begin taking the
peacekeeping training initiative beyond Africa, due in large
part to the success of ACOTA.
Dan Karis of Technical Services teaches a class to Botswana
Defence Force soldiers.
“We’ve planned and executed over 215 training events,
including four multinational exercises featuring parallel and
interactive training between multiple nations simultaneously,
with another multinational exercise currently scheduled
for this year,” said Mike Devlin, ACOTA program manager.
“Through our current support of the ACOTA program, we
continue evolving and adapting the training activities that
are enabling African militaries to develop and improve their
peacekeeping abilities.”
African partner nations including Benin, Botswana; Ethiopia;
Gabon; Ghana; Kenya; Malawi; Mali; Mozambique; Senegal;
South Africa; and Zambia.
TS employee Bill Yarrow
is seated mentoring a
Senegalese company commander.
TS employee Glen
Hausold (in uniform) is role
playing the commander of
a Former Warring Faction
(FWF). In the exercise, the
Senegalese attempted to
get the FWF to withdraw
units from a zone of
separation.
TS employees Rod Low and Tim McNeely teach Ethiopian students how
to use the Janus simulation on a computer.
For ACOTA, Northrop Grumman Technical Services (TS)
has designed and developed the training materials, computer-assisted
training exercises, operational doctrine, and
scenarios, and supported the evolution of the program’s
training paradigm. TS has increased the program’s training
scope, which now includes classroom instruction and soldier
skills field training. TS instructors use English, French, and
Portuguese languages,
depending on the training
audience.
“ACOTA training is
making a difference
in conflict resolution
throughout Africa, and
TS employees Glenn Hausold and Vern contributing indirectly
McName conduct a “Soldiers Skills”
to war on terror by
training conference in Mozambique.
strengthening these
nations and denying
terrorists safe havens,” said Mike Roberts, vice president and
general manager of the Training and Simulation Group at TS.
ACOTA training includes extensive “train-the-trainer” activities
to establish training capacity in peace support operations
within the partner military. The training program introduces
the host military to a range of peace support operations tasks,
from convoy escort, logistics tracking, and protection of refugees
to negotiations and command and control. The ACOTA
program integrates non-governmental organizations, private
voluntary organizations, and international organizations into
the actual training and encourages continued association with
other African peacekeeping contingents. ACOTA also
provides an in-depth HIV/AIDS awareness module during
each training event.
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Northrop Grumman Technical Services

Air & Space Operations Center
Technical Services Helps Air Force Establish New Air and Space Operations Training Facility
The recently opened U.S. Air Force
Air and Space Operations Center
(ASOC) Formal Training Unit (FTU)
facility at Hurlburt Field, Fla., now offers
improved capabilities for warfighter
training. The Northrop Grumman Technical
Services sector assisted with facility
development effort and the relocation to the
FTU from a temporary facility.
The new 61,700 square-foot facility has
seven classrooms and 10 laboratories linked
by 16,000 feet of computer cabling. The
Northrop Grumman team helped plan and
install the internal network infrastructure
which enables greater integrated and joint
operations training.
Hurlburt Field is home to the 505th Command
and Control Wing, which provides the
Air Force with formal training in air combat
planning, execution and assessment, and
supports advanced command and control
(C2) systems testing as well as exercise and
war game production and support.
Northrop Grumman Technical Services supports
these efforts by providing training services
to joint and multinational warfighters
designated to staff AN/USQ-163, Falconer
Air, and Space Operations Centers. The
company annually trains more than 2,000
soldiers in ASOC technical jobs.
The new Air and Space Operations Center at Hurlburt Field, Fla., has seven
classrooms and 10 laboratories.
Pictured is Dave “Pat” Connelly (left) briefing Gen. Keys on the Air
and Space Operation Center’s capabilities. Looking on are Lt. Col.
Mark Waite and Milton Waddell.
AOCs are responsible for planning, executing and assessing
aerospace operations during contingency operations or
conflict. Graduates of the FTU are serving in ASOCs in
combat zones and in AOCs in Europe, Asia, and the
United States.
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Master Sgt. Jerry Cooper
passes documents to a
co-worker after completing
his shift at the Air
Operations Center at
Tyndall Air Force Base,
Fla. Sergeant Cooper,
an assistant crew chief
with 1st Air Force, is
responsible for monitoring
unknown aircraft within
U.S. air space. (U.S. Air
Force photo/Tech. Sgt.
Cecilio M. Ricardo Jr.)
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Technical Services Magazine • Fall 2006

TS’ Battle Command Training
Program Evolves to Meet Emerging
Customer Needs
At Fort Leavenworth, Kansas, where the U.S. Army operates the Battle
Command Training Program (BCTP), change has been under way to
provide full-spectrum training, learning environments where challenging
battlefield circumstances and conditions are generated. Northrop Grumman Technical
Services, which manages the BCTP for the Army, has been assisting with
this effort. TS is also currently closing in on the second option year of a ten-year,
$400-plus million contract supporting BCTP’s training mission.
BCTP provides combined arms training to major Army
organizations and their subordinate units that replicates joint,
interagency, intergovernmental and multinational operations
in a full-spectrum Contemporary Operational Environment
at worldwide locations. BCTP creates training experiences
that enable the Army’s senior battle commanders to develop
“I know that the Northrop Grumman
team shares our values and belief
that training soldiers is our most
important task”
– Georgie McAteer, Chief BCTB.
current, relevant, campaign-quality, joint and expeditionary
battle command instincts and skills. Recently, the BCTP
was reorganized to create a Political-Military-Economic-
Social-Infrastructure-Information (PMESII) structure within
operational groups.
“The BCTP training program has added tactical-level
exercises and counterinsurgency seminars,” said Mike Kain,
Technical Services BCTP program manager. “BCTP is the
capstone of the Army’s Combat Training Center concept.
We support the design, development, and execution of the
program.”
Northrop Grumman has provided top quality support to the
Army at Fort Leavenworth for the past 19 years.
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Left: Gen. Eric Shinseki, former Army chief of staff, raises
a point during a BCTP After Action Review.
Lower Left: A functioning combat maneuver brigade tactical
operations center during a BCTP Warfighter exercise.
Lower Right: A Technical Services employee assists a
soldier during a BCTP Warfighter exercise.
Northrop Grumman Technical Services 11

Transforming to Meet
the Needs of the Army
For BCTP, Technical Services provides highly experienced
personnel with a broad range of subject matter expertise.
TS provides a competitive, freethinking opposing force that
supports high-resolution combined arms training. In addition, the sector
provides a PMESII support structure that ensures exercise environments
effectively replicate the challenges of today’s asymmetrical warfare.
TS subcontracts senior mentors (also referred to
as senior observers) who are highly experienced
three- and four-star retired general officers. To support
the PMESII environment, TS also subcontracts
individuals with high subject matter expert qualifications
in positions such as ambassador, political
military advisors, senior logistics experts, directors
of interagency, nongovernmental organizations, and
private voluntary organizations, to name just a few.
TS staff operates computer-based simulations and
models and automated tools used for the collection
and analysis of information used by BCTP to provide
feedback to the training audiences. These legacy
simulations/systems include the Corps Battle Simulation,
BCTP Intelligence Collection Model, Tactical
Simulation, Brigade-Battalion Simulation, and the
Archiving and Enhanced Retrieval System. TS
conducts a sustainment-training program on these
simulations and systems, while at the same time
is transitioning to the newest suite of simulations,
the Joint Land Component Constructive Training
Capability system currently being fielded by BCTP.
TS supports other warfighter training exercises at
Leavenworth such as Mission Rehearsal Exercises
(MRXs), and Peacekeeping MRXs, and other activities
on a 24-hour per day basis for approximately
five to eight days. They instruct Army personnel
in the operation of the simulations, and provide
technical support for the hardware and software
maintenance for the models used by BCTP.
“We are capable of supporting BCTP’s full training
schedule as directed by the BCTP Commander,”
said Kain.
The BCTP training schedule currently consists
of joint-level exercises such as Ulchi Focus Lens;
the Reception, Staging, and Onward Integration
exercise in Korea; exercise Yama Sakura in Japan;
exercise Cobra Gold in Thailand; corps- and division-level
MRXs in the continental United States
and overseas for units deploying to Operation Iraqi
Freedom and Operation Enduring Freedom; peacekeeping
operations MRXs in Germany for forces
deploying to Kosovo; and exercises supporting the
Brigade Command Battle Staff Training Program.
In addition to exercise support, TS assists BCTP in
executing battle command seminars and counterinsurgency
seminars.
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Photos courtesy of DoD.
A soldier utilizes training to coordinate forces on Force
XXI Battle-Command-Brigade-and-Below (FBCB2). The
FBCB2 supports the control and coordination of forces
down to the brigade level.
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Technical Services Magazine • Fall 2006

TS’ New Training and
Simulation Capabilities
Technical Services gained considerable expertise in July
2006 with the transfer of the Training and Simulation
line of business (LOB) from Northrop Grumman Mission
Systems, Information and Technical Solutions Division.
For many years, the LOB has supported the DoD in providing
a full range of services related to battlefield training. Subject
matter experts, training strategies, design and application
of high fidelity engineering models, and military operational
doctrine are combined to provide realistic training environments
focused on ensuring the success of soldiers and leaders
on the battlefield.
Led by Phil Coose, the Training and Simulation LOB’s current
operations include joint operational support, Special Operations
training, mission rehearsals, individual and collective
training for ground forces, manpower and personnel services,
multimedia learning solutions, modeling and operational
simulations, personal security research, linguist services, and
U.S. Homeland Security exercises.
The LOB supports exercises, rehearsals, mentoring, doctrine
development, and other aspects of joint training for the U.S.
Joint Forces Command Joint War fighting Center (JWFC) and
the Joint National Training Capability (JNTC). The LOB’s
training and support at the Digital Learning Development
Center (DLDC) and Battle Command Training Centers
(BCTC) aids joint task force headquarters in integrating new
joint staff members and cooperating with other services and
other nations’ forces. This digital training development and
instruction at the BCTC contributed directly to III Corps and
its subordinate units meeting their transformation goals. Even
more important, the Training and Simulation LOB’s support
of the BCTC helped the 4th Infantry Division (4ID), 1CAV,
and III Corps attain digital proficiency prior to its deployment
to Southwest Asia. Other digital force training efforts include
development of training support packages (TSPs) for Future
Combat System (FCS) units.
In support of land force training, the experience and expertise
of project managers, subject matter experts, and training
Soldiers utilize the Army’s latest training on the Blue Force Tracker, which enables users to monitor the location of other BFT-equipped vehicles and platforms.
Northrop Grumman Technical Services
15

developers allow the group to produce focused training products for the Army’s
legacy, Stryker, and digital units. They also conduct observations and analyses,
both in classroom and field settings, for multiple Land Warrior training programs
and products. In addition, the Training and
TS provides realistic training
environments, helping our nation’s
warfighters prepare for success on
the battlefield.
Simulation LOB supports the Army Research
Institute (ARI), and they have developed 223
Combined Arms Training Strategies (CATS).
The LOB also performs exercise design,
exercise control, training development and
analysis for Special Operations Forces (SOR),
as well as provides Observer/Controller
Evaluators (OCEs), opposing forces (OPFOR), guerilla chiefs, and experts in logistics
and exercise control to support Special Forces qualification courses.
In simulations support, the group is inventing ways to use new tools like the Touch
Table prototype, which replicates the complex demands of crisis management and
Homeland Security training. The system’s flexibility makes it useful for training at
every level – from Joint staffs to Homeland Security teams – and for mission planning
in crises. Their development of the Joint Integrated Mission Model (JIMM) allows for
detailed, realistic simulations of platforms, weapon systems, command structures, and
operational environments.
In another area of operation, the group contributes management, administrative,
engineering, and technical support services to the U.S. Central Command Deployable
Headquarters (CDHQ). They recently completed renovating the forward HQ in Qatar
and installing a rear HQ in Tampa.
Additionally, the Training and Simulation LOB facilitates U.S. peacekeeping operations
in the Balkans with more than 650 linguists. Their work in stability operations
also includes technical functional support for the Army and the development of
tailored mission readiness exercises for Balkans forces.
The group’s distributed and distance-learning products aid in the military’s training
effort for soldiers around the world; for example, self-study programs are keeping
soldiers and leaders professionally current while they are deployed. These courses
also help alleviate the backlog of students needing instruction at Army schools.
Supplying training support to an Army at war is
demanding and important work. The LOB’s reputation
for quality innovative work has earned
the trust of service trainers. TS welcomes Phil
Coose’s Training and Simulation LOB, whose
work ensures new business growth in support
of sector objectives.
T
TS provides exercise support for
USCENTCOM.
Technical Services military trainers
at Fort Lewis, Washington,
developed “Leader Engagement
Training” for Army units deploying
to Iraq. Training was designed to
help soldiers, from squad leaders to
general officers, communicate more
effectively with Iraqis. Pictured is
Army Brig. Gen. Al Gayhardt, commander
of the 116th Brigade Combat
Team, Idaho National Guard, with
two Iraqi role-players at a training
exercise held at Fort Bliss, Texas.
16
Technical Services Magazine • Fall 2006

One Team, One Mission
Jim Cameron Holds Town Hall Meetings With New Sector Employees
1
1 Sector President Jim Cameron gives a town hall briefing to TS employees in Albuquerque, N.M.
Employees in Albuquerque transferred from the Mission Systems sector to TS July 1. During the
briefing, Cameron shared goals for the new sector and stressed the sector’s tremendous potential
for growth and new business opportunities. As members of team Technical Services, Cameron
encouraged all employees to strive to be the best in the world at what they do.
Cameron also discussed the five strategic objectives for the sector: superior performance on all
programs; massive new business growth; improve profitability and cash; realize the benefit of
continuous process improvement; and realize full potential as an individual and member of team
Technical Services.
He concluded his presentation by reminding all employees to never lose sight of the fact that we’re
supporting our nation’s warfighters, who are defending freedom and democracy around the world.
Town hall meetings were also held in Sierra Vista, Arizona; Tinker Air Force Base in Oklahoma;
Robins Air Force Base in Georgia; Tyndall Air Force Base in Florida; and Lake Charles, La.
2 Jim Cameron visits with TS employee Will Smith in Albuquerque.
3 TS Warner Robins employees gathered in the Robins Air Force Base Museum of Aviation for a
town hall meeting with TS President Jim Cameron.
4 TS headquarters employees in Herndon, Va., listen as Sector President discusses the I’m In philosophy.
The statement signifies the level of commitment needed from all employees for the sector’s
collective success.
Command Media goes live on TS intranet
2
3
Technical Services Command Media is pleased to announce the publication of policies, procedures,
and forms on the TS intranet.
Northrop Grumman’s Command Media system is a best practice designed to assure consistent
success in meeting the sector’s business goals in accordance with defined policies
and procedures. Such documents, known simply as Command Media, assure that TS and its
business groups operate in accordance with Northrop Grumman requirements and that TS
consistently meets its own unique business needs.
This system provides the sector with a formal structure of published policies, procedures,
and other related documents that describe how Northrop Grumman conducts its business and
operations; and also ensures compliance with federal, state, and local laws and regulations.
TS Command Media is under the direction of Louise Ussery, sector vice president of Human
Resources and Administration, and administered by the Office of Operations (EHS/Command
Media/WC). Command Media provides services to TS headquarters, business groups, and
programs/contracts.
Though the Command Media library is in its early stages of development, employees are
encouraged to become familiar with the website and use its documents as a resource for
processes relating to day-to-day business, regulatory compliance, and Human Resources
services. http://iisprod1.md.essd.northgrum.com/gw3/TSCM/pages/index.
htmlcontainer=home TS Command Media announces new and updated documents every
month on the TS intranet and disseminates the announcement through HR management. If
you would like to be placed on the distribution list or request services or information, please
contact the Command Media Office. Your TS Command Media points of contact are Frank R.
Sanchez (703) 713-4424 and Amy Moyher (703) 713-4037.
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4
Northrop Grumman Technical Services
17

I’m In!
Annette Owens,
LCOE Group
Massive New
Business Growth
The synergy of collecting the vast majority
of the training and training support
capabilities under one Group will be a
powerful marketing tool. This is especially
critical as we move into new and adjacent
markets. The potential for growth is vast.
It is exciting to be involved in making a
contribution to this growth.
Ross Welker,
T&S Group
Massive
New
Business
Growth
The 13-step NBAC process is a logical,
systematic approach to taking a business
opportunity from identification to award,
resulting in an increased probability of win.
I’m excited about taking some of the
Technical Services Team Members
Contribute To Sector Success
Barry Goss,
T&S Group
core training competencies we have developed for the
Department of Defense and opening new markets for
those competencies in other government agencies.
Realize Your Fullest Potential
as an Individual and as a
member of TS
The expanse of resources available through the
TS sector has proven to be a treasure trove and
highlight of working for a company in forward
motion. Inner expansion of a person’s
resources contributes to outer expansion
for the benefit of all. Forward motion means
growth and advancement into new territories of success…of
course, I’m In!
Al Leister,
T&S Group
Superior Performance on
ALL Programs
As the program manager for our Goodfellow
Air Force Base operations, I always have and
will continue to focus on superior performance
through teamwork – not only teamwork within
our Technical Services sector, but as a de-facto
full-fledged member of the Department of
Defense team as well, while providing the
absolute best possible in instructional delivery to the soldiers,
sailors, marines, and airmen of our military services and the
military services of our allies. Our programs are designed to
provide intelligence training of the highest quality possible. Our
customers are entitled to, and will continue to receive, nothing
but superior performance from our NGTS team. Count me in!
Improve Profitability and Cash
In my role as a business analyst, my goal is to
improve profitability and cash on my programs.
The sector has implemented a lot of
new initiatives to improve individual program
performance in these areas and my programs
are ready to face the challenges and help
maximize shareholder value! Jennifer Sandoval,
T&S Group
Realize Your Fullest Potential
as an Individual and as a
member of TS
As a recruiter for the new Technical Services
Sector, I have been continuing my support of
the programs and the employees at our customer
sites. My job is to facilitate hiring and
Molly O’Boyle,
Human Resources
provide excellent communications between
the programs, the Human Resources department,
and the candidates interested in working with us. The
new hiring processes being put in place within the TS sector
will help us to not only ramp up hires more quickly, but will also
keep us on top of new documentation requirements. There are
a lot of positive changes happening in TS in 2006!
Mat Mahoney,
Strategic Ops & Plng
Realize the Benefits
of Continuous
Process Improvement
The establishment of the Technical Services
sector has presented the requirement and
challenge of developing sector processes.
IT Solutions has the advantage of working
Keri White,
on this task with TS business partners that IT Solutions
are from a variety of Northrop Grumman
backgrounds. Together we have the opportunity to draw from
the broad process experiences within the sector to design our
methodologies using the best of what is known to work.
Massive New Business Growth
Our three business groups at TS bring a
tremendous set of resources focused on
outperforming our competition within our
traditional business areas. In my role within
Strategic Operations & Planning, my challenge
is to stay out of the proverbial box: to
identify new strategic thrusts into adjacent
customer sets and adjacent service offerings,
and to expand the set of pursuits on the Groups’ Road Maps
and enable growth into new business areas. It’s the challenge
of “sailing uncharted waters” in hopes of finding a “new world”
with a wealth of opportunity.
18
Technical Services Magazine • Fall 2006

Realize the Benefits
of Continuous
Process Improvement
As the Group business manager, one of the
areas that I am focused on is continuous
process improvement. We have a lot of strong
programs within the Training and Simulation
Group and everyone has really pulled
together and is doing their part to make us
a better organization. I’m excited about seeing programs from
different legacy sectors sharing ideas and processes. We hit the
ground running in January and haven’t stopped since!
Superior Performance on
ALL Programs
This is an exciting time within the TS sector
and I relish the opportunity to be able to
make a contribution. I hope to enable superior
performance on all the programs that I
support by working with management and
Demile Gilmore, employees to ensure they have the proper
HR, SS Group
tools and resources to reach our business
goals. In addition, I hope to contribute by being a catalyst for
growth by identifying effective HR solutions.
Superior Performance on
ALL Programs
As a Business Development person, my goal
is to be more diligent in requesting
government de-briefings. Valuable information
is readily available through this process.
Knowing and understanding which factors
most influenced the decision-makers in TS’
favor is a major advantage in performing at
Al Weir,
LCOE Group
Michelle Romyn,
T&S Group
Lynda Saunders,
LCOE Group
the highest expectations of our customer. Much can also
be learned from reviewing oral presentations. I pledge to
obtain a DVD of the orals and make same available to the
program management and key staff for periodic reviewing.
Realize Your Fullest Potential as
an Individual and a Member of
Team Technical Services
As a member of the B-2 Aircrew Training
team at Whiteman AFB, I’m given the
opportunity to work with nine outstanding
individuals that encourage me to use my
background as a mechanic and instructor
to produce the best training courseware
possible. The interaction within the workcenter and with the
customer helps me stay motivated to provide the warfighter
with the tools they need to fight and win.
European Union Safe
Harbor provisions
emphasized company wide
Northrop Grumman is certified with the U.S. Department of
Commerce as compliant with U.S. European Union (EU)
Safe Harbor agreement, which means the company can
receive, process, and store personal data related to EU expatriates,
foreign employees, customers, vendors and suppliers, and in some
cases transfer the information to third parties.
Teams across Northrop Grumman are working to ensure we are in
annual compliance with EU Safe Harbor data protection requirements.
Certification indicates that a company has policies in place
that protect the data of persons covered under EU Safe Harbor.
Technical Services employees who have reason to collect, store,
process, or transfer personal information about EU employees,
U.S. employees located in the EU, or EU customers are asked to
familiarize themselves with EU Safe Harbor requirements and be
aware of how Safe Harbor provisions relate to their jobs.
Safe Harbor information is available on the company’s intranet
at: http://home.northgrum.com/eu.priv.policy.internal.html.
Technical Services employees may also contact Lucy Mineghino in
Human Resources at (703) 713-4029 with questions.
T S
Technical Services adds Quick
Reaction Capability Center
On October 1, the Quick Reaction Capability (QRC) Center
in Rolling Meadows, Ill., transferred from the company’s
Electronic Systems sector to Technical Services. QRC
provides total engineering and logistics management services to
military customers worldwide through a sole-source contract managed
under the U.S. Air Force’s 542nd Combat Sustainment Wing at
Robins Air Force Base, Warner Robins, Ga. The Air Force established
QRC to provide rapid response to technical or tactical enemy
surprise, new intelligence, and changes to U.S. military systems and
tactics. Northrop Grumman has supported this unique capability for
the past five decades.
T S
TS Intranet Hits Cyberstreets
The “new” Northrop Grumman Technical Services intranet
site is now operational. Over the past few months, IT Solutions
and sector Communications worked with the Technical
Services’ businesses to develop an intranet site designed for
employees. The site provides
up-to-date information, useful
tools for daily business, and
links to other sites of interest.
The site address is: (http://iisprod1.md.essd.northgrum.
com/gw3/TS/pages/index.
htmlcontainer=home).
T S
Northrop Grumman Technical Services
19

Working Together
Superior Customer Service Helps to Continue Tradition of Excellence
TS employees deliver superior
customer service to U.S. Navy
Training and Simulation’s Afloat Training Group, Atlantic contract
support team, has maintained the U.S. Navy’s Afloat contract for 18
years. Recently, the team has been developing and implementing
SHIPTRAIN, a new and major Navy-wide training and readiness initiative
that supports the global war on terror.
SHIPTRAIN is a process to meet the Navy’s Fleet Response Plan requirements.
SHIPTRAIN and the supporting software applications of Training
and Operational Readiness Information Services (TORIS) and Training
Figure of Merit (TFOM) are key, complementary contract elements.
In support of SHIPTRAIN implementation, the TS has trained more than
40 teams on SHIPTRAIN, wrote sections of the Surface Force Training
Manual and SHIPTRAIN user guide, developed the TFOM application,
were the sole testers of TORIS and TFOM, and established training labs
in Norfolk, Va., Mayport, Fla., and Ingleside, Texas, along with other
accomplishments. The TS team is the only group instructors supporting
this important U.S. Navy initiative on the East Coast.
“We’re promoting the sector’s One Team concept using what we call
the three P’s – people, progress, and product,” said Gail Conley, Afloat
program manager. “This culture of performance is committed to quality and
continual improvement.”
T S
Pictured (l-r) are Technical Services Afloat team members
Bob Johnson; Frank Simmons; Jim Cox; Vanessa Solon;
Larry Goughan; Gail Conley; Mike Luke; Glenn Patton;
Wayne Woolweber; and Tom Egner.
TS training at
Goodfellow Air Force
Base continues
tradition of excellence
TS’ Training and Simulation Group is developing
and providing computer-based and
computer-assisted training to train thousands
of students at Goodfellow Air Force Base (AFB) in
Texas each year. Northrop Grumman’s participation
in this legacy operation has continued for the past 15
years – work that’s been consistently recognized by
the customer.
Students there study operations intelligence, cryptologic
analysis, and photo interpretation.
With 17 interactive multimedia developers and
seven management and support staff (almost all
retired military), the TS team at Goodfellow brings
almost 500 years of combined military intelligence
and training experience to their assigned tasks.
TS personnel work alongside the Air Force’s 17th
Training Group instructors and staff. Whether
providing unclassified, browser-based training for
foreign intelligence officers or classified intelligence
training within the “Schoolhouse,” the Northrop
Grumman TS team at Goodfellow ensures that the
highest standards of accuracy are maintained, and
that the newest technologies are incorporated.
T S
20
Technical Services Magazine • Fall 2006

LCOE Group
Life Cycle Optimization and Engineering Group Focuses on Improving Processes
If you thought Dashboards were used only in vehicles, Roadmaps were only
utilized for driving directions, and Bubbles were only invented to entertain
children, you should have been at the New Business Assault Capture
Training Conference conducted August 1 - 3 in Warner Robins, Ga. The Life Cycle
Optimization and Engineering (LCOE) Group recently gathered approximately
80 employees there to discuss training, market strategy development, and
implementing process improvements throughout the Group.
Attendees had an opportunity to meet and exchange business
information, site capabilities, and customer information.
The leadership team mapped out, defined, and participated
in presentations and breakout workshops designed to
help everyone understand the organization and focus of the
three newly formed Group market segments.
A group discussion was held to address new ways to identify,
analyze, and quantify business opportunities. The key
topic in each manager’s presentation was how to capture
new business, how to best promote growth of the present
market, and how to establish a lasting rapport with valued
customers.
Participants learned about the differences between marketing
and selling and bid versus proposal funding. This cradleto-grave
process of managing resources was demonstrated
as the key to successfully executing any program, regardless
of life cycle, requirements, price, or type of contract.
Roadmaps were developed and expanded for use in outlining
and tracking the status of work. Short term and long range
(over a 10 year period) received equal attention to detail.
The Road map process tracks every activity and provides
“a visual status report” during each phase of development.
All pertinent data is accessible (market segment identification,
program name, business development lead, program
manager, last review status, value, etc.).
Everyone left the conference with a “We’re In” attitude and
belief that Technical Services policies and processes will
bring fundamental and positive changes in the way we
conduct business.
T S
Life Cycle Optimization and Engineering Group, A leader in all
aspects of logistics and life cycle management
Northrop Grumman Technical Services
21

B-2 Aircrew Training Team Prepares
Warfighters for Mission Success
Every year, they get better and better at what they do.
They continue to expand their services and the level of
support that they provide to their customer. Since the
current Aircrew Training organization stood up in 2000, they
have trained 136 B-2 pilots to fly one of the most sophisticated
weapon systems in the U.S. military.
Based at Whiteman Air Force Base, Aircrew Training is a part
of Northrop Grumman Technical Services Life Cycle Optimization
and Engineering Group and functions as a subcontractor
to L3 Communications under the Training Systems Contractor
Logistics Support (TSCLS) contract. They are a small yet
highly skilled and adaptable team of instructors and curriculum
developers who provide courseware and academic training to B-
2 pilots and serve as B-2 technical experts to the U.S. Air Force.
“On average, we train 20 pilots annually,”
said Bill Craig, Aircrew Training
site lead. “We are an integral part of
the Air Force’s 394th Combat Training
Squadron (CTS) and work right
alongside of their instructor pilots
(IPs). They handle the simulator and
flight training while we take care of
the academic classes, basic trainers,
courseware, and scheduling. They fully
accept us as members of their team,
which gives us a wonderful working environment.”
Together, the six Northrop Grumman instructors bring more
than 100 years of Air Force bomber experience and 13,000
flying hours into the classroom. All instructors have prior B-2
experience and each is a subject matter expert for at least four
aircraft systems. “This background is essential,” said Craig. “It
establishes our credibility from day one. We wear flight suits in
the classroom and have plenty of ‘there I was’ stories to liven
up the lessons. The students know that we’ve ‘been there, done
that’ and they pay attention.”
The TS instructors spend more than 1,300 hours a year in the
classrooms and trainers teach more than 700 lessons. Counting
research and preparation time, they save the Air Force instructors
nearly 3,000 hours a year, hours that the IPs can devote to
simulator and in-flight training.
Every B-2 returning from a mission carries with it lessons
learned – lessons that need to be integrated quickly into the
training. The six-month Initial Qualification Training (IQT)
course that qualifies new pilots to fly the B-2 is Aircrew
Training’s biggest responsibility. Northrop Grumman’s training
history at Whiteman began in 1994 when the company delivered
the B-2 training program and taught the
first three IQT classes.
“We built our capabilities, starting from
scratch, while operating out of a former
storeroom,” said Craig. “In six years,
we expanded our training capabilities
dramatically. The first year, we were
responsible for 86 IQT lessons. Now,
we teach 207 lessons.”
Col. (S) Steve Moulton, 509th Operations
Group assistant deputy commander
and former 394th CTS commander, says Northrop
Grumman’s Aircrew Training team is essential to the Air Force
mission. “I’ve been thoroughly impressed with the performance,
dedication, and professionalism of our Northrop Grumman Aircrew
Training team,” said Col. Moulton. “They are an integral
part of the training squadron.”
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1 2
1 Capt. Aaron Pepkowitz, 394th Combat Training Squadron, and Bill
Craig, Northrop Grumman Training site lead instructor, review
weekly academic training and flying schedules to ensure optimum
use of instructor resources. The Initial Qualification Training course
is 125 training days long and teaches a new pilot to fly the B-2. The
Requalification Training Course is 30 training days, and gives a previously
qualified B-2 pilot refresher training in the aircraft systems
and more in-depth training in new systems.
2 Britt Bankson, Northrop Grumman NG instructor, oversees 1st Lt.
Brooks Walters (left) and Capt. Todd Crooks, 394th Combat Training
Squadron, during an IQT Cockpit Procedures Trainer.
22
Technical Services Magazine • Fall 2006

TS’ Systems Support Group
Delivers Mission Critical Services
to DHS and NASA Customers
TS Executes Successful
Immigration Program for DHS
They capture biometrics, fingerprints, and photographs,
and collect signatures for persons applying to
become U.S. citizens, among other services. Through
the Enterprise Management Services Corp (EMSC),
Technical Services manages 136 Application Support
Centers (ASC) countrywide – a responsibility that’s
received high customer satisfaction marks from the
Department of Homeland Security. From 1999 to
present, TS has captured more than $20 million in
immigration services program work.
EMSC provides general project management, logistics
services, personnel management, procurement
Systems Support Group, A leader in infrastructure
management and maintenance
services, quality control management, training management,
financial services, and technical operations
support for ASC locations. EMSC also provides facilities and lease management and guard
services for 84 commercial stand-alone ASCs (non-government facilities).
Since October 1999, the EMSC ASC Project Management Office has managed the ASC
Program on behalf of the former Immigration Naturalization Service (INS), now re-designated
United States Citizenship and Immigration Services (USCIS), which is a part of the
Department of Homeland Security.
T S
TS employee Bora Chu, a fingerprinting technician, processes
an applicant’s biometrics at an Application Support
Center in Alexandria, Va.
SSG Makes Process
Improvements on
USCIS Program
Thanks to process improvements made
through the sector’s Dashboard process, the
new hire selection process for the United
States Citizenship and Immigration Services
(USCIS) program is down from 61 to 32 days.
This improvement was achieved by fixing
responsibility for the seven steps of their
recruitment process and holding to a firm
hiring timeline of 45 days.
Named the 7/45 process (7 recruitment
steps and a 45-day hiring timeline), it has streamlined steps and provided for efficient and timely
hiring. The 7/45 utilizes worksheets that outline the seven steps, assign responsibility, and
automatically calculate due dates for completion. These worksheets help those with recruitment
responsibilities manage their time and understand the somewhat complex hiring process.
The program recruits fingerprint technicians to process applicants for immigration and
naturalization benefits.
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Technical Services
Magazine is published
quarterly for employees
of Northrop Grumman
Technical Services division.
Manager of Employee
Communication and
Media Relations:
Bryan Culbert
Creative Director:
Ivana Starcevic
Design and Layout:
Vickie Aranda,
Zachary Van Note
Photographer:
Chuck Holt
Production:
Vickie Aranda,
Zachary Van Note
Editing:
Ellen Blake
Northrop Grumman Technical Services 23