Coin/banknote change machines Operator's ... - Comesterogroup

Operator’s Manual Fenix
10. Troubleshooting and technical support
This section presents the principal faults that may occur during operation and the
corresponding possible solutions in order to minimise or completely eliminate machine
shutdowns.
If the fault is not among those listed below or if it is there but the
suggested solution does not solve the issue, call our after-sale
service at the following number: 02/95781111
Problem
The machine doesn’t switch on.
Solution
Check that the cable is plugged in.
Check that the main switch is in the “I”
position.
Check that the 2 protective fuses have not
been burnt.
The machine does not accept
banknotes.
The machine does not recognise coins
inserted.
Counting doesn’t start.
The machine does not dispense
banknotes.
The machine accepts banknotes but
does not credit them.
Check that there are no banknotes
jammed in the bottom of the reader.
Check that the level of banknotes in the
cash box does not prevent banknotes from
falling as they come out of the reader.
Check the sensors of the validating coin
mechanism.
Check that coins have not already been
inserted and counted.
Check that the dispensers are full and
connected to the machine correctly.
Check that the level of banknotes in the
cash box does not prevent banknotes from
falling as they come out of the reader.
Check that the denomination of the
inserted banknote has been configured in
the table with the banknote values.
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