Licensee Retail Store Licence Terms and Conditions guide

individuals that choose not to drive. The Care Card has been cited as the most used form of
secondary ID, raising concerns about its loss in this regard.
However, in addition to the types of cards listed above there are numerous other forms of
secondary ID available that include the person’s name, signature and/or picture. Some
examples include many types of bank cards, pleasure craft operator’s card, Aeroplan cards
(but not airmiles), many university or college student IDs, credit cards, BC Transit Pro Passes,
Canadian Blood Services plastic blood donor cards and more.
If the person cannot produce two pieces of acceptable identification that proves they are 19 or
older, you must refuse service.
You must cooperate with a liquor inspector if the inspector asks you or your staff to determine
whether a person is a minor.
You are encouraged (but not required) to retain identification that is clearly false and to turn it
over to your liquor inspector. If you suspect that a passport is fake please provide details to
police, but do not take possession of it from the customer. Holding back a valid passport is a
federal offence. Where possible, the inspector will return the identification to the agency that
issued it. (If the patron insists you return the ID, you should do so, but we encourage you to
take a photocopy of it first to give to your liquor inspector.)
Intoxicated patrons
You must not let a person who is intoxicated or apparently
under the influence of alcohol or drugs enter or remain in your
store. You must refuse the person service, have the person
removed and see that he or she departs safely.
You also must write down all incidents of intoxicated patrons
and the action you took in an incident log, and have the
information available for the liquor inspector or police officers.
Disorderly or riotous conduct
You must not allow violent, quarrelsome, riotous or disorderly
conduct or unlawful activities to take place in your store. This
includes behaviour that might cause a reasonable person to
believe his or her safety is threatened. If you know or suspect
Physical signs of
intoxication:
• red or bloodshot eyes
• dishevelled appearance
• odour of liquor
• unsteadiness on feet
• staggering
• exaggerated care in walking
• slurred speech
• fumbling with small objects
such as money
Mental signs of
intoxication:
• lack of alertness
• exaggerated emotions
• aggression
• irrationality
that this kind of behaviour has taken place, is currently taking place or may take place, then
you must notify the police immediately.
Licensee Retail Store 22
Terms and Conditions