2011 - Division of Applied Science and Technology - City University ...

DCO21921 Implementation and Support in Logistics
Order processing: Demand management; Order management; Inventory management; Manufacturing
logistics; Customer services; Order cycle; Order processing; Order tracking; Logistics information
systems. Transportation & Cargo operations: Different mode of transportation; Intermodal services;
Route planning; Cargo agencies; Cargo handling; Bill of lading, Freight bill, Freight claims. Warehouse
& Distribution Centre: Warehouse functions: Storage, Holding, Consolidation, Break-bulk; Warehouse
operations; Warehouse planning; Distribution consideration and planning. International Trade
Practices & IT: Banking and insurance: letter of credits, Insurance and claims; Customs and trade:
statistics, export license, certificate of origin; Security in electronic trade; Design and development tools
in electronic trade; EDI standards; EDI setup considerations; XML; Computer packages for order
processing, transport and warehousing management; Software for simulation of logistics operations.
CM10331 Business Management
Introduction to Management: Management functions and skills. The evolution and historical
development of management. Planning: The planning process and strategic planning. Major elements
in ensuring the planning to be effective. Organizing Company Structure: Types of organizational
structure and factors affecting organizational design and contemporary learning organization.
Organizing Human Resources: Major responsibilities of human resources management and factors
affecting its effectiveness. Leading employees through Motivation: Major motivational theories and
applications of those theories in work setting. Leading employees through Communications:
Communications process model and factors contributing to effective communication. Controlling:
Contemporary tools for controlling in business organizations. Making Decision: The process of decision
making. Different approaches of decision making. Applying Business Ethics: Introduction of business
ethics and social responsibility. Factors affecting the level of moral ethos of business organization.
Marketing Management: Marketing mix, marketing strategy and consumer behavior.
CM20112 Business Logistics
Logistics and Organizations: Elements of logistics, Logistics and Supply Chain Management, Customer
Service. Logistics Information Systems and Technologies: Order Processing and Information Systems,
Radio Frequency Identification (RFID), Electronic Data Interchange (EDI). Functional Activities in
Logistics: Purchasing and Procurement, Inventory Concepts and Management, Forecasting and Control,
Materials Management, Transportation, Warehousing, Materials Handling, Packaging and Reverse
Logistics. Issues of Global Logistics: Global Logistics, Global Logistics Strategies, International Trade
and Logistics, Strategic Integrated Logistics Management.
CM20116 Service Management
Quality management and customer service delivery system, customer service strategy, service quality
improvement process, complaint management system, customer satisfaction measurement and tools,
customer loyalty, queuing theory.
DSS10009 Interpersonal Skills
What is communication The areas of communication; basic components of the communication
process; verbal and non-verbal communication. Basic Skills in communication: Effective listening; selfdisclosure;
communication and perception and self. Interpersonal communication – specific topics:
Negotiation and conflict resolution; helping and counselling; crisis communication; interpersonal skills
in hospitality and service industries; use of technologies and interpersonal communication.
Language Courses
CGE1000 English for Academic Studies A
Information structures, discourse markers, reading strategies, listening strategies, presentation skills
(oral and written), presenting and refuting arguments, summary writing, intervening in discussion,
correction of mispronounced speech sounds, incorrect stress.
AScAOAL Handbook 15