Complaints and enquiries - Air Transport Users Council

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22 Consultations and Inquiries Civil Aviation Authority Consultation on airport regulation; price control review - price control proposals for Stansted Airport Consultation on Gatwick Airport; CAA proposals for modification to the Statement of Standards and Rebates to include three additional elements Department for Transport Consultation on access to air travel for disabled persons and persons with reduced mobility – Code of Practice Review of economic regulation of airports HM Treasury Aviation Duty : A consultation HM Revenue and Customs / UK Border Consultation on a draft code of practice on customs examination of baggage in the absence of passenger Home Office / Department for Transport Consultation on airport policing, funding and security planning Department for Communities and Local Government Consultation on the list of statutory consultees for National Policy Statement Transport Select Committee Inquiry into the future of aviation (all AUC consultation responses are available on the AUC website – www.auc.org.uk) AUC Reports Buying tickets online – an AUC report on the pitfalls of booking air tickets over the internet The luggage lottery – an AUC report into compensation payments to passengers for mishandled baggage
23 External relations Media Last year we gave 407 media briefings, compared to 308 the year before, including participation in 80 TV and radio interviews. Most of our media work is reactive, as befits a small team that does not include a full time press officer. The increase was partly due to the large number of aviation stories in the news throughout the year. It was also a result of coverage generated from our four press releases over the year. We aim to be proactive in getting our message out to the public through the media. We think that this is important for many reasons. It helps put issues into the public domain and therefore bring them to the attention of both regulators and airlines. And it also helps us to get advice out to passengers, both in terms of how they can to avoid potential pitfalls when travelling and what to do if something should go wrong. Committees, working groups and coalitions Aberdeen Airport Consultative Committee Air Transport Action Group (ATAG) Air Travel Insolvency Protection Advisory Committee (ATIPAC) Aviation Health Working Group Consular Stakeholder Panel Disabled Person Transport Advisory Committee (DPTAC) Aviation working Group External Advisory Group (implementation of the White paper on the Future of Air Transport) Flying Matters Heathrow Airport Consultative Committee National Aviation Security Committee (associate member) National Air Traffic Services (NATS) Stakeholder Council External visits (full Council) National Air Traffic Services Headquarters, Swanwick, Hampshire Airbus Headquarters, Toulouse, France
Page 1: AIR TRANSPORT USERS COUNCIL ANNUAL
Page 4 and 5: 2 CHAIRMAN’S INTRODUCTION There h
Page 6 and 7: 4 REVIEW OF THE YEAR Complaints and
Page 8 and 9: 6 Telephone enquiries in 2008/09 Ty
Page 10 and 11: 8 compensate a number of passengers
Page 12 and 13: 10 Schedule changes Last year we re
Page 14 and 15: 12 Representing passengers Consumer
Page 16 and 17: 14 Besides, we suggested that it wa
Page 18 and 19: 16 Financial protection Last year t
Page 20 and 21: 18 to change the date or the name o
Page 22 and 23: 20 two-thirds of the standards and
Page 26 and 27: 24 Guest speakers at AUC Council me
Page 28 and 29: 26 She has written several text boo
Page 30 and 31: 28 Secretariat (as of March 31 st 2
Page 32 and 33: 30 • The AUC shall consist of a C
Page 34: 32 GLOSSARY APD Air Passenger Duty

Complaints and enquiries - Air Transport Users Council

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