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CUJ News<br />

50 new jobs at Cayuse Tech<br />

‘Boot Camp’ planned in March to train employees for expected new client<br />

By <strong>the</strong> CUJ<br />

PENDLETON – Expecting to land a<br />

new contract that would add 50 new<br />

jobs, Cayuse Technologies completed<br />

one “boot camp” in February and plans<br />

a second one this month to train new<br />

employees.<br />

“We anticipate this new contract<br />

could grow to 70 full time positions over<br />

time. The contract’s not guaranteed but<br />

we’re taking applications,” said Valerie<br />

Fouquette, Senior Manager, Human Resources<br />

at Cayuse Technologies, <strong>the</strong><br />

Tribally owned onshore delivery center<br />

providing s<strong>of</strong>tware development, customer<br />

contact services and o<strong>the</strong>r business<br />

process outsourcing.<br />

“Companies are downsizing but <strong>the</strong>y<br />

still need services,” said Alanna French,<br />

Business Development Manager at Cayuse<br />

Tech. “Some companies are outsourcing<br />

overseas but in our case <strong>the</strong>y’re using<br />

Indian Country.”<br />

A dozen new people were hired in<br />

February and at least that many more<br />

will be hired in March, bringing <strong>the</strong> total<br />

number <strong>of</strong> full-time Cayuse Technologies<br />

employees to about 250. About 88<br />

workers are in Application Outsourcing<br />

or S<strong>of</strong>tware Development, with<br />

<strong>the</strong> remaining 150 workers in Business<br />

Process Outsourcing (inbound helpdesk<br />

call center and virtual executive desk<br />

services) and administration. Crews are<br />

on eight-hour shifts working 17 hours a<br />

day, seven days a week.<br />

The primary workforce comes from<br />

Pendleton, but many employees use <strong>the</strong><br />

Tribal Transit System buses to get here<br />

from La Grande, Hermiston, Milton-<br />

Freewater and Walla Walla. Employees<br />

carpool from Tri-Cities. Cayuse Technologies<br />

management said many employees<br />

would not be able to get to work without<br />

<strong>the</strong> bus service.<br />

About one quarter <strong>of</strong> <strong>the</strong> workers are<br />

Native American. That’s a number <strong>the</strong><br />

company wants to see go higher.<br />

“Our goal is more. I’m curious about<br />

See Cayuse Technologies, Page 13<br />

Hotel walls climb; 3D <strong>the</strong>ater added<br />

By <strong>the</strong> CUJ<br />

PENDLETON – Wildhorse Hotel<br />

continues to climb toward 110 feet (120<br />

with <strong>the</strong> lighted logo on top), <strong>the</strong> casino<br />

is being remodeled to accommodate 600<br />

more slot machines, and <strong>the</strong> cinema is<br />

undergoing revisions that will increase<br />

<strong>the</strong> number <strong>of</strong> 3D screens.<br />

And a lot more is happening, too.<br />

WRC staff is busy procuring 165 TVs<br />

(42-inch HD screens), 143 queen-sized<br />

and 27 king-sized beds (Serta Pillowtop,<br />

chosen from a customer/employee promotional<br />

test in February), plus things<br />

like microwaves, refrigerators, bedding,<br />

towels and soap. The size <strong>of</strong> <strong>the</strong> rooms<br />

is increasing from 280 square feet to 425<br />

square feet for regular rooms, with <strong>the</strong><br />

lion’s share <strong>of</strong> that extra space going for<br />

larger bathrooms.<br />

Up in <strong>the</strong> concrete rafters, Paul French<br />

and Jacob Welch worked setting beams<br />

in mid-February on one <strong>of</strong> <strong>the</strong> rare days<br />

with sunshine. The pair was among 32<br />

tribal members (slightly higher than<br />

TERO’s requirement <strong>of</strong> 25 percent <strong>of</strong><br />

hours worked) working six floors up at<br />

<strong>the</strong> hotel. Looking down, ano<strong>the</strong>r eight<br />

workers were preparing for construction<br />

<strong>of</strong> <strong>the</strong> casino’s new Porte co-chere.It’s a<br />

bustling place.<br />

Seven days behind schedule (13 days<br />

<strong>of</strong> bad wea<strong>the</strong>r) in mid-February, J.E.<br />

Dunn, <strong>the</strong> general contractor, put workers<br />

on a fast track, working until 11 p.m.<br />

four days a week until <strong>the</strong>y catch up.<br />

“It’s a short schedule that takes a lot<br />

more coordination and planning, but<br />

nobody is doubting <strong>the</strong> Sept. 2 date,”<br />

said Tim Farley with Hill International,<br />

Inc., <strong>the</strong> <strong>Tribes</strong>’ owners’ representative<br />

who watches <strong>the</strong> work, documenting<br />

progress with photos and daily reports.<br />

“But <strong>the</strong>re’s still a lot <strong>of</strong> work to be done<br />

in <strong>the</strong> next six months.”<br />

The sheer size and height <strong>of</strong> <strong>the</strong> building<br />

is impressive, but perhaps what excites<br />

Gary E. George, Wildhorse Resort<br />

& Casino Chief Executive Officer, more<br />

are <strong>the</strong> TVs coming to each <strong>of</strong> <strong>the</strong> rooms<br />

at <strong>the</strong> new hotel.<br />

“State <strong>of</strong> <strong>the</strong> art high definition satellite<br />

TVs with connections to Wildhorse<br />

Paul French and Jacob Welch work high on <strong>the</strong> sixth floor <strong>of</strong> <strong>the</strong> new Wildhorse Hotel, which eventually will top out at 10 stories - 110 feet high with <strong>the</strong><br />

Wildhorse logo on its top. The economic growth on <strong>the</strong> <strong>Umatilla</strong> Indian Reservation, and particularly at Wildhorse Resort & Casino, were <strong>the</strong> subject <strong>of</strong><br />

a story in The Oregonian, which was picked up by <strong>the</strong> Associated Press for distribution across <strong>the</strong> United States.<br />

CUJ photo/Phinney<br />

channels with integrated packaging for<br />

marketing and digital signage,” George<br />

said.<br />

What does that mean<br />

In addition to 50 premium high-definition<br />

channels, Internet radio and pay-perview<br />

movies, <strong>the</strong> TVs will <strong>of</strong>fer guests <strong>the</strong><br />

opportunity to use <strong>the</strong>ir remote control<br />

to make reservations for dinner or golf,<br />

watch video tours or learn about Tamastslikt<br />

Cultural Center. Wildhorse will be<br />

able to show <strong>of</strong>f its Plateau menu and <strong>of</strong>fer<br />

incentives to Player’s Club members.<br />

The TVs will even personally welcome<br />

guests and wake you up in <strong>the</strong> morning.<br />

Changes in plans at <strong>the</strong> Cineplex and<br />

its anticipated construction are also on<br />

George’s mind.<br />

“We’re revising <strong>the</strong> <strong>the</strong>ater from three<br />

screens and one 3D screen to five four<br />

screens with two 3D screens,” George<br />

said.<br />

How come<br />

Movie outlets like <strong>the</strong>ir product to stay<br />

at a <strong>the</strong>ater from four to eight weeks. Unless<br />

it’s a blockbuster, most folks around<br />

Wildhorse have seen movies in <strong>the</strong> first<br />

two or three weeks it’s playing.<br />

“We’re going to split a 275 seat <strong>the</strong>ater<br />

into two <strong>the</strong>aters with 50 seats in one and<br />

122 175 seats in <strong>the</strong> o<strong>the</strong>r (<strong>the</strong> remaining<br />

area will be used for corridors, walkways,<br />

handicap access, etc.) That way movies<br />

that aren’t drawing as a big a crowd can<br />

be moved to a smaller <strong>the</strong>ater and we can<br />

still fulfill <strong>the</strong> movie company contracts,”<br />

George said.<br />

As designed, <strong>the</strong> <strong>the</strong>ater (28,000 square<br />

feet) still will be connected to Wildhorse<br />

on <strong>the</strong> south side. Guests will enter from<br />

<strong>the</strong> west where <strong>the</strong> current patio exists.<br />

Once inside, <strong>the</strong>y can turn left into <strong>the</strong> casino<br />

near <strong>the</strong> Plateau Restaurant, Wildfire<br />

sports bar or <strong>the</strong> smoke-free slots, or turn<br />

right into <strong>the</strong> <strong>the</strong>ater with <strong>the</strong> arcade and<br />

children’s entertainment center and four<br />

<strong>the</strong>ater options.<br />

The arcade and children’s entertainment<br />

center will <strong>of</strong>fer – for children who<br />

See Casino expansion, Page 15<br />

March 2011<br />

<strong>Confederated</strong> <strong>Umatilla</strong> <strong>Journal</strong><br />

3

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