Comhairle's Annual Report 2004 - Citizens Information Board

Leonie Lunny, Chief Executive, with Emily O’Reilly, Ombudsman, at the launch of Where to Complain
Leonie Lunny, Príomhfheidhmeannach, i dteannta Emily O’Reilly, an tOmbudsman, ag an seoladh de
Where to Complain
“Ar cheann de na constaicí is mó i
gcoinne thabhairt na ngearán ag baill
an phobail in aghaidh comhlachtaí
poiblí is ea an easpa eolais faoin áit
dhíreach ar chóir dóibh na gearáin
sin a thabhairt chuici...Ba cheart
go mbainfí leas mór as – ní hamháin
do bhaill an phobail, ach do na
comhlachtaí poiblí freisin a
dteastaíonn aiseolas an phobail
uathu chun feabhas a chur ar na
seirbhísí a sholáthraíonn siad.”
Emily O’Reilly
“One of the biggest barriers to the
making of complaints by members
of the public against public bodies
is the lack of information as to
where exactly they should go to
make those complaints...It should be
of great benefit – not just to
members of the public but also to
the public bodies who need public
feedback in order to improve the
services they provide.”
Emily O’Reilly
Eolas Comhtháite Integrated Information
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