Comhairle's Annual Report 2004 - Citizens Information Board

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Gníomhaíocht Shóisialta Pholaitiúil Chuir an CIPS 86 aighneacht faoi bheartas sóisialta faoi bhráid Chomhairle i 2004, agus iad bunaithe ar cheisteanna a d’ardaigh daoine a ghlaoigh ar an tseirbhís. Bhain cuid mhaith de na haighneachtaí seo le ceisteanna fostaíochta, ach go háirithe le hoibrithe páirtaimseartha a raibh deacrachtaí acu a gcuid teidlíochtaí saoire a fháil. Shonraigh CIPS cuid mhaith ceisteanna a bhain le daoine ag aistriú ó cheantar amháin boird sláinte go dtí ceantar eile a bheith ag cailleadh sochar mar chárta leighis nó liúntas cíosa de bharr easpa comhsheasmhachta i dtástáil acmhainne agus soláthar seirbhisí i gceantair éagsúla. Gníomhaíocht Abhcóideachta De bharr gur seirbhís ghutháin í go príomha, is é sin a shocraíonn teorainneacha seirbhisí abhcóideachta CIPS. Tugtar tacaíocht ar an nguthán do chliaint trí eolas agus comhairle a thabhairt dóibh le go bhféadfaidís abhcóideacht a dhéanamh ar a son féin. Más gá é, áfach, is féidir le CIPS tacú le cliant trí ghlao gutháin a dhéanamh nó litir a scríobh ar a son. Fuair roinnt cliant ar tugadh tacaíocht dóibh torthaí dearfacha ó achomhairc leasa shóisialaigh agus iarratais ar Sheirbhís na gCoimisinéirí Cearta. I 2004, thacaigh CIPS le fostaí amháin nach bhfuair aon sochar saoire óna fhostóir chun éileamh a thabhairt faoi bhráid Sheirbhís na gCoimisinéirí Cearta. Bronnadh suim airgid air a bhí comhionann le saoire bhliantúil ar feadh trí bliana. Social Policy Activity CIPS made 86 social policy returns to Comhairle in 2004, based on issues which were raised by callers to the service. A significant number of these returns involved employment issues, in particular part-time workers experiencing difficulty in obtaining holiday entitlements. CIPS also identified a considerable number of issues for people moving from one health board area to another and losing benefits such as a medical card or rent allowance due to a lack of consistency in means tests and service provision throughout the different areas. Advocacy Activity The boundaries of the CIPS advocacy service are determined by the fact that it is primarily a telephone service. Clients are supported over the phone to advocate on their own behalf through the provision of information and advice. Where necessary, however, CIPS can support a client by making a phone call or writing a letter on their behalf. A number of clients were supported with a positive outcome in making social welfare appeals and applications to the Rights Commissioner Service. In 2004, one employee who had never received the benefit of paid annual leave from his employer was supported by CIPS in taking a claim to the Rights Commissioner Service. He was awarded the financial equivalent of three years’ worth of annual leave. Seachadadh Seirbhísí Service Delivery 27
4.4 Training Services Comhairle provides training services nationwide to CICs, CIPS, and other voluntary and statutory bodies to enhance their information-provision capabilities. Comhairle is also responsible for providing training services to the Money Advice and Budgeting Service (MABS). The central Training and Development Service focuses on establishing standards in training delivery and content, while Regional Training Executives within Comhairle’s regions are responsible for the delivery of training nationally. Training Programmes Comhairle’s training calendar is delivered according to the academic year, from October to May. As a result, two calendars of training events covered the period of 2004. The first covered the period from January to May 2004 and comprised 40 training events nationwide. Thirty-five further events took place nationally between October and December during the second training programme. A total of 1,024 people attended the training events, representing a wide range of organisations including CICs, MABS, statutory and voluntary agencies. Topics included the areas of information, legal matters, interpersonal skills, and management and organisation skills. The events were open to those involved in organisations providing social service information to the public and to those involved in managing and developing voluntary organisations. 4.4 Seirbhísí Oiliúna Cuireann Comhairle seirbhísí oiliúna ar fáil ar fud na tíre d’Ionaid Eolais do Shaoránaigh, Sheirbhísí Ghutháin um Eolas do Shaoránaigh agus do chomhlachtaí deonacha agus reachtúla eile chun a gcumas soláthair eolais a fheabhsú. Tá Comhairle freagrach chomh maith as seirbhísí oiliúna a chur ar fáil don tSeirbhís Comhairle Airgid agus Buiséadaithe. Díríonn an tSeirbhís Oiliúna agus Forbartha lárnach ar chaighdeáin a bhunú maidir le hábhar agus soláthar oiliúna, agus tá Feidhmeannaigh Oiliúna Réigiúnacha i gceantair Chomhairle freagrach as oiliúint a sholáthar go naisiúnta. Cláir Oiliúna Cuirtear féilire oiliúna Chomhairle i bhfeidhm de réir na bliana acadúla, ó Dheireadh Fómhair go dtí Bealtaine. Dá bharr sin, chlúdaigh dhá fhéilire d’imeachtaí oiliúna an bhliain 2004. Chlúdaigh an chéad cheann an tréimhse ó Eanáir go dtí Bealtaine 2004 agus bhí 40 imeacht oiliúna ar fud na tíre ann. Eagraíodh cúig imeacht is tríocha eile ar fud na tíre ó Dheireadh Fómhair go dtí Nollaig le linn an dara clár oiliúna. D’fhreastail 1,024 duine san iomlán ar na himeachtaí oiliúna, agus iad ag teacht ó réimse leathan eagraíochtaí lena n-áirítear Ionaid Eolais do Shaoránaigh, an tSeirbhís Comhairle Airgid agus Buiséadaithe, agus gníomhaireachtaí reachtúla agus deonacha. I measc na hábhair a clúdaíodh bhí na réimsí eolais, cúrsaí dlí, scileanna idirphearsanta, agus scileanna bainistíochta agus eagrúcháin. Bhí na himeachtaí seo ar fáil do dhaoine in eagraíochtaí a sholáthraíonn eolas ar sheirbhisí sóisialta don phobal agus dóibh siúd atá ag bainistiú agus ag forbairt eagraíochtaí deonacha. Training Programme 2004-2005 28 Service Delivery Seachadadh Seirbhísí
Page 1 and 2: 2004 Annual Report Tuarascáil Bhli
Page 3 and 4: Chairperson’s Report Tuarascáil
Page 6 and 7: Réamhrá Introduction Mionsonraío
Page 8: Is iad dhá bhunchloch ghnó Chomha
Page 11 and 12: The most popularly viewed documents
Page 13 and 14: 3.2 Citizens Information Database -
Page 15 and 16: 3.4 Assist Ireland - www.assistirel
Page 17 and 18: 3.6 Publications Traditional public
Page 19 and 20: Relate/EU Supplement Twelve monthly
Page 22 and 23: Seachadadh Seirbhísí Service Deli
Page 24 and 25: Déanann cuid mhaith Ionad Eolais s
Page 26 and 27: 4.3 Seirbhís Ghutháin le haghaidh
Page 30 and 31: Clár do Sholáthraithe Eolais Is
Page 32 and 33: Oiliúint ar Chomhairle Airgid agus
Page 34 and 35: Mr Bernard Feeney (L), Goodbody Eco
Page 36 and 37: At the launch of the Advocacy Studi
Page 38 and 39: 4.6 Comhghrúpaí Oibre Tar éis Ch
Page 40 and 41: 4.7 Clár Comhairleoirí Sóisialta
Page 42: Baineann an chuid is mó de na fios
Page 45 and 46: 5.2 Social Policy Submissions and R
Page 47 and 48: 5.3 Other Social Policy Initiatives
Page 50 and 51: Ag Cur na Rochtana chun Cinn Promot
Page 52 and 53: Imeachtaí Áitiúla um Chaidrimh P
Page 54 and 55: 6.3 Constaicí Fisiciúla a Laghdú
Page 56: 6.4 Ag Díothú na gConstaicí Cuma
Page 59 and 60: Customer Charter In 2002, the Taois
Page 62 and 63: Aguisíní Appendices 8.1 Feidhmean
Page 64 and 65: 8.3 Cairt Eagrúcháin Chomhairle 8
Page 66 and 67: Oifigí Chomhairle Comhairle Office
Page 68 and 69: Réigiún 3: Baile Átha Cliath The
Page 71 and 72: Accounts Cuntais Tá na cuntais ini
Page 73 and 74: Statement on the System of Internal
Page 75 and 76: Statement of Accounting Policies 1.
Page 77 and 78: Balance Sheet as at 31 December 200
Page 79 and 80:
Notes to the Financial Statements f
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Page 83 and 84:
Page 85:
Prompt Payment of Accounts Act, 199
Page 88 and 89:
Cuntais Accounts 87
Page 90 and 91:
Ráiteas um Fhreagrachtaí an Bhoir
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Cuntas Ioncaim agus Caiteachais don
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Ráiteas ar Shreabhadh Airgid don B
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Nótaí leis na Ráitis Airgeadais
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Comhairle Hume House Ballsbridge Du
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