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Registrar - Student Affairs - University of Utah

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Office <strong>of</strong> the<br />

<strong>Registrar</strong><br />

2011-2012 Annual Report


Table <strong>of</strong> Contents<br />

Mission Statement .......................................................................................1<br />

Highlights .....................................................................................................3<br />

Year in Review ..............................................................................................4<br />

Appendix A .................................................................................................11<br />

Organizaonal Chart<br />

Appendix B .................................................................................................15<br />

Hires & Resignaons<br />

Appendix C .................................................................................................19<br />

Staff Involvement<br />

Appendix D .................................................................................................23<br />

Vital Stascs


Mission Statement<br />

The <strong>Registrar</strong>’s Office performs an essenal role in supporng, facilitang, and promong the educaonal mission<br />

<strong>of</strong> the <strong>University</strong> <strong>of</strong> <strong>Utah</strong> by maintaining accurate student records, coordinang the registraon process,<br />

scheduling academic classes, and evaluang candidates for graduaon.<br />

Our mission is accomplished by:<br />

1. Maintaining effecve lines <strong>of</strong> communicaon and collaboraon with <strong>University</strong> faculty, staff, and students<br />

to support student recruitment, enrollment, and retenon.<br />

2. Rendering prompt, aenve service while treang each individual with courtesy, respect, and dignity.<br />

3. Providing reliable informaon regarding <strong>University</strong> policies and procedures and giving students the<br />

opportunity for due process when an excepon to policy is requested.<br />

4. Administering instuonal policies and procedures fairly and in accordance with federal and state<br />

guidelines.<br />

5. Ensuring the integrity <strong>of</strong> academic records by recording accurate informaon and maintaining consistency<br />

in the way data is stored.<br />

6. Using informaon technology to provide accurate, comprehensive informaon to students and the<br />

campus community.<br />

7. Scheduling <strong>University</strong> space for academic classes and special events in accordance with instuonal<br />

policies.<br />

8. Establishing a cooperave network with departments and campus agencies to disseminate informaon,<br />

resolve problems, and recommend changes to enhance services for students.<br />

1


Highlights<br />

Enrollment Management welcomed Mary G. Parker, the new Associate Vice President.<br />

Enrollment Management formalized a Strategic Enrollment Management model and developed a ‘Holisc<br />

Admissions’ process.<br />

Two new SEM Commiees were established for <strong>Student</strong> Recruitment and <strong>Student</strong> Success.<br />

<strong>University</strong> <strong>Registrar</strong> served as Interim Director <strong>of</strong> Admissions from November 1 to June 1.<br />

The Office <strong>of</strong> the <strong>Registrar</strong> conducted a new program called the ‘<strong>Registrar</strong>’s Summit’ which included<br />

presentaons to the university community on various topics.<br />

<strong>Registrar</strong>’s Office staff parcipated in many pr<strong>of</strong>essional development opportunies.<br />

Registraon and Records implemented mulple enrollment funconality.<br />

Some systems components were transioned to delivered PeopleSo funconality.<br />

Workflow changes were made to processes including Leaves <strong>of</strong> Absence and Graduate Classificaon<br />

Changes.<br />

Second Bachelor’s and non‐matriculated students registered for graduate level classes are now paying<br />

graduate‐level tuion for those courses.<br />

Graduaon has connued to refine and streamline its clearance processes.<br />

Processes were put in place that provide students with automated emails and confirmaons at several<br />

points along the graduaon applicaon and clearance process.<br />

Graduaon processing me and resources have been dramacally reduced by internal improvements.<br />

Transcripts and Verificaons has connued to move to an electronic process, increasing overall efficiency.<br />

Pricing structure was adjusted to encourage electronic ordering.<br />

Transfer Credit Summaries were made available to students as a self‐service module in the CIS.<br />

Veteran Services has increased efficiency through ulizaon <strong>of</strong> PeopleSo funconality and various<br />

upgrades.<br />

<strong>Student</strong> Systems implemented prerequisite checking for Exercise and Sports Science, Accounng, and<br />

most <strong>of</strong> the College <strong>of</strong> Fine Arts. Preparaons are underway for more departments.<br />

Transfer arculaon is beginning to be included in the prerequisite checking process.<br />

Scheduling has remodeled its front <strong>of</strong>fice and several classrooms across campus.<br />

Space inventory changes include the loss <strong>of</strong> seven classrooms, the addion <strong>of</strong> four rooms.<br />

New deadlines were instuted for major class changes. The deadline for open event scheduling was<br />

changed to allow more flexibility with class scheduling.<br />

Addional tools were added to the website’s class schedule and catalog.<br />

Opcal Imaging created two new cabinets on SIRE for graduaon and confidenal files.<br />

The PAR project has progressed to records <strong>of</strong> students whose last name begins with ‘J’.<br />

3


Year In Review<br />

The division <strong>of</strong> Enrollment Management welcomed a new Associate Vice President, Mary G. Parker who<br />

joined the <strong>University</strong> <strong>of</strong> <strong>Utah</strong> from Louisiana State <strong>University</strong> in September. During her inial year, the<br />

division concentrated on formalizing a Strategic Enrollment Management (SEM) model as well as<br />

developing a ‘Holisc Admissions’ process for new incoming freshmen applicants. Two new SEM<br />

Commiees were established, <strong>Student</strong> Recruitment and the <strong>Student</strong> Success commiees.<br />

The <strong>University</strong> <strong>Registrar</strong> also served as Interim Director <strong>of</strong> Admissions, from November 1 to June 1 as the<br />

previous director le the <strong>University</strong> for a pr<strong>of</strong>essional opportunity in Ohio.<br />

The Office <strong>of</strong> the <strong>Registrar</strong> conducted a new program called the ‘<strong>Registrar</strong>’s Summit’ which included<br />

presentaons to the university community on topics such as registraon, records, graduaon, classroom<br />

scheduling, student systems, transcripts ordering, and veteran student informaon.<br />

Pr<strong>of</strong>essional development opportunies were encouraged and several staff members ulized<br />

opportunies across campus to develop technological, supervisorial, or managerial skillsets. Many staff<br />

also aended pr<strong>of</strong>essional development opportunies and conferences with organizaons including<br />

<strong>Student</strong> <strong>Affairs</strong>, Human Resources, Naonal <strong>Student</strong> Clearinghouse, SIRE, ASTRA, College Source,<br />

<strong>University</strong> Academic Advising Commiee, NCAA, UACRAO, PACRAO, and AACRAO.<br />

The Registraon and Records Division has made several procedural changes since the implementaon<br />

<strong>of</strong> PeopleSo’s mulple enrollment funconality (also known as uEnroll). This has included creang a<br />

query <strong>of</strong> student shopping cart content to aid with assisng students that contact the <strong>of</strong>fice, and<br />

implemenng delivered funconality that purges and cleans up shopping carts aer each term.<br />

Addionally, video tutorials were published on the website to assist students with new uEnroll<br />

funconality and follow up emails were developed and sent to students that elect the CR/NC grading<br />

opon, informing them <strong>of</strong> the impact and revoke deadlines.<br />

Several system components were transioned to the delivered PeopleSo funconality, including selfservice<br />

modules allowing students to view their grades, and another that provides student access to<br />

change Directory Informaon FERPA seng. These changes have simplified maintenance and system<br />

upgrades for our team and Administrave Compung Services. Within Campus Informaon Services,<br />

<strong>University</strong> <strong>of</strong> <strong>Utah</strong> headers were placed on our web applicaons to provide branding on those system<br />

pages.<br />

Two new pages were added to the <strong>of</strong>fice website that provides informaon to students and campus<br />

4


Year In Review<br />

departments concerning prerequisite enforcement and implementaon procedures. The Registraon<br />

and Records division has digitally converted its repeat equivalency and excepons documentaon,<br />

allowing staff to save me by referencing the resource electronically at individual workstaons.<br />

Workflow changes were made on several procedures including Graduate Leaves <strong>of</strong> Absence, Change <strong>of</strong><br />

Graduate Classificaon, and Leaves <strong>of</strong> Absence for Internaonal Graduate <strong>Student</strong>s. The Registraon<br />

and <strong>Student</strong> Systems divisions worked together with Income Accounng to begin charging second<br />

bachelor’s and non‐matriculated undergraduate students graduate tuion rates when taking graduatelevel<br />

courses. <strong>Student</strong>s are informed through a registraon message at the me <strong>of</strong> enrollment.<br />

The Graduaon Division has connued to refine its clearance processes. Beginning in summer 2011, all<br />

candidates’ minors were cleared using DARS. A new graduaon clearance report was created for both<br />

<strong>of</strong>fice staff and departmental advisors. The report replaced manual and paper‐based processes resulng<br />

in more efficient degree conferrals. Addionally, students now receive automated email feedback and<br />

confirmaon <strong>of</strong> their graduaon applicaon at several points along the process, including applicaon<br />

submission, degree awarding, and denial.<br />

As a result <strong>of</strong> process analysis and refinement, processing me and resources required has been<br />

trimmed down. In spring 2012, processing was cut from ten weeks to six weeks, with the majority <strong>of</strong><br />

degrees conferred within four weeks. Diplomas were subsequently mailed within two to five days <strong>of</strong><br />

degree posng.<br />

The Transcripts and Verificaons Division has placed a new computer kiosk and printer at the service<br />

window to facilitate transcript ordering and provide self‐enrollment verificaon. If students would like to<br />

have their <strong>of</strong>ficial transcripts mailed, they must submit the request electronically. Transcript and<br />

verificaon prices were adjusted to facilitate a shi to online ordering and processing. This has increased<br />

efficiency within the enre process.<br />

The division has also undergone many changes including rearranging staff and responsibilies, as well as<br />

updang ordering forms, informaonal materials, and online content. A more precise method <strong>of</strong><br />

recording verificaons at the service window was implemented. As a result, we are collecng more<br />

precise data regarding the types <strong>of</strong> verificaons requested.<br />

A new online self‐service was added to the Campus Informaon Services, allowing students to access<br />

and print their Transfer Credit Summary. This has reduced window traffic and freed up resources to<br />

5


Year In Review<br />

more efficiently process other requests.<br />

The Veteran Services Division has connued to increase ulizaon <strong>of</strong> PeopleSo through various<br />

upgrades in order to streamline processes for cerfying veteran enrollment. They also worked closely<br />

with the newly created Veteran Support Center on campus to create a more veteran friendly <strong>University</strong>.<br />

A new mass email system was created that is linked with PeopleSo to create informave emails that<br />

are sent to students each semester reminding them <strong>of</strong> their responsibilies and providing informaon<br />

about GI Bill procedures. The database was upgraded within PeopleSo to include more advanced<br />

search features that are now used for mulple queries and data mining.<br />

The <strong>Student</strong> Systems Division implemented prerequisite checking for the Exercise and Sports Science<br />

department, Accounng, and most <strong>of</strong> the College <strong>of</strong> Fine Arts. Preparaons are underway to implement<br />

enforcement for Wring, ESL, Health Promoon and Educaon, and the remainder <strong>of</strong> the School <strong>of</strong><br />

Business. Addionally, transfer arculaon is beginning to be included in the prerequisite checking<br />

process. The division has also performed system cleanup <strong>of</strong> PeopleSo transcript data for the first me<br />

by purging older informaon.<br />

The Scheduling Division remodeled the front <strong>of</strong>fice area to add a customer service counter. Remodel<br />

work was also done in FMAB, JFB, and NS. The work included flooring, painng, lighng, air condioning,<br />

railing and chair installment. Space inventory changes include the loss <strong>of</strong> six classrooms in MBH, and one<br />

classroom in MEB. Addional space was added, including three rooms in Spencer Fox Eccles Business<br />

Building and one room in OSH. Many classes in the JFB were moved because <strong>of</strong> safety issues. This year’s<br />

Grand Kerfuffle event was scheduled and held on the President’s Circle green space.<br />

Scheduling instuted a new deadline for major class changes, pushed back the date for open event<br />

scheduling to allow more flexibility with class scheduling, and added new tools to the website which<br />

include a stac class schedule for the current term, class search, seang available informaon, and<br />

course catalog search. A new <strong>Student</strong> Filming Applicaon was created, along with a new Race<br />

Applicaon. The Nursing Simulaon Center was set up to be scheduled through Astra, <strong>of</strong>fice personnel<br />

gained the ability to grant security access to NS and OSH 275 using C‐cure system, and a new program<br />

was implemented to manage city permied events. There was an increase in Astra Users, adding 24 new<br />

users bringing the total to 115 while 29 user accounts were expired.<br />

6


Year In Review<br />

The Opcal Imaging Division created and configured two new cabinets on SIRE. The graduaon cabinet<br />

is now being ulized by the Graduaon Division and records are currently being uploaded. The other<br />

new cabinet is a confidenal area that requires extra security. This cabinet is subject to Director level<br />

approval before records are released and can only be viewed by authorized individuals.<br />

Another license was purchased for SIRE Capture which enables its use for verifying images and assists<br />

greatly in processing efficiency. The Permanent Academic Records imaging project has progressed to<br />

records <strong>of</strong> students whose last name begins with ‘J’. Compared to last year’s data, overall roune<br />

processing within the division increased by thirty‐nine percent.<br />

7


Appendix A -<br />

Organizational Chart<br />

2011-2012 Annual Report


*Part‐me employee<br />

11


Appendix B -<br />

Hires and Resignations<br />

2011-2012 Annual Report


Hires and Resignations<br />

HIRED RESIGNED INTERNAL PROMOTION<br />

ADMIINSTRATION<br />

Andrew Baeen<br />

GRADUATION<br />

Steven Stanko*<br />

OPTICAL IMAGING<br />

Courtney Dent*<br />

Erik Weierholt<br />

Jacque Green<br />

Kalyn Ebner*<br />

Ricardo Merida*<br />

Hilary Dent*<br />

Ashley Lind<br />

REGISTRATION and RECORDS<br />

Elizabeth Sorensen Damon Peterson Velonita Fesola’i<br />

SCHEDULING<br />

Rebecca Frost Kaylin Naylor Natalie Gunn<br />

TRANSCRIPTS and VERIFICATIONS<br />

Tamara Wright<br />

Chrisna Kalinger<br />

Madeline Roth*<br />

Wendy Hallstrom<br />

Chandra Luke<br />

Lyndsay Frehner*<br />

Chandra Luke<br />

Alissa McBeth<br />

*Part‐me employees<br />

15


Appendix C -<br />

Staff Involvement<br />

2011-2012 Annual Report


Staff Involvement<br />

Awards and Recognition<br />

Andrea Roner<br />

Elizabeth Johnson<br />

Sam Eubanks<br />

Linda Worischeck<br />

Carol Ures<br />

Committee Memberships<br />

Timothy Ebner<br />

Michael Bard<br />

Andrew Baeen<br />

Dallin Cowles<br />

Sam Eubanks<br />

Emily Johnson<br />

Elizabeth Johnson<br />

Suzanne Jones<br />

James Martak<br />

Carol Ures<br />

Linda Worischeck<br />

Recognion for 5 Years <strong>of</strong> Service<br />

Recognion for 10 Years <strong>of</strong> Service<br />

Recognion for 20 Years <strong>of</strong> Service<br />

Recognion for 25 Years <strong>of</strong> Service<br />

Recognion for 35 Years <strong>of</strong> Service<br />

Enrollment Management Leadership Team<br />

Informaon Technology Council<br />

Informaon Technology Execuve Council<br />

<strong>University</strong> <strong>Student</strong> Commission<br />

Academic Evaluaons and Standards Commiee<br />

Administrave Compung Services Funconal Users Commiee, Chair<br />

Data Steward, <strong>Student</strong> Informaon System<br />

SEM ‐ <strong>Student</strong> Recruitment Commiee<br />

SEM ‐ <strong>Student</strong> Success Commiee<br />

Credits and Admissions Commiee<br />

Curriculum Policy Review Board<br />

Commencement Commiee<br />

Graduaon Commiee<br />

<strong>Student</strong> Porolio Team, Sponsor<br />

Commencement Commiee<br />

<strong>Student</strong> <strong>Affairs</strong> Diversity Council<br />

<strong>Student</strong> Markeng Steering Commiee<br />

<strong>University</strong> Academic Advising Commiee<br />

<strong>Student</strong> Markeng Steering Commiee<br />

<strong>University</strong> Academic Advising Commiee<br />

<strong>Student</strong> <strong>Affairs</strong> Sustainability Commiee<br />

<strong>University</strong> Academic Advising Commiee<br />

UACRAO President, Execuve Board and Conference Commiee<br />

GPS Roadmap Publishing Commiee<br />

Health and Safety Commiee ‐ Chair<br />

Pr<strong>of</strong>essional Development Commiee<br />

<strong>Student</strong> <strong>Affairs</strong> Diversity Council<br />

Athlec Compliance Commiee<br />

Athlec Cerficaon Commiee<br />

Non‐tradional <strong>Student</strong> Advisory Commiee<br />

Graduaon Commiee<br />

<strong>University</strong> Academic Advising Commiee<br />

Returning to the U Commiee<br />

Commencement Commiee<br />

Commencement Commiee<br />

Regional / National Presentations and Publications<br />

Emily Johnson<br />

Athlec Cerficaon Commiee<br />

PACRAO Conference ‐ “From Paper to Pixels”<br />

19


Appendix d -<br />

Vital Statistics<br />

2011-2012 Annual Report


Assessment <strong>of</strong> Customer Service<br />

140<br />

120<br />

130<br />

100<br />

80<br />

60<br />

40<br />

57<br />

46<br />

20<br />

8 6<br />

0<br />

Strongly Agree Somewhat Agree Somewhat<br />

Disagree<br />

Strongly Disagree<br />

Service Not Used<br />

Two‐hundred forty‐seven students answered the 2011‐2012 exit survey queson concerning whether or not they received<br />

prompt service while vising the <strong>Registrar</strong>’s Office.<br />

Online Services: Customer Satisfaction<br />

Somewhat Satisfied<br />

31%<br />

Very Satisfied<br />

59%<br />

Very Dissatisfied<br />

4%<br />

Somewhat<br />

Dissatisfied<br />

6%<br />

In the 2011‐2012 exit survey, parcipants were asked their level <strong>of</strong> sasfacon with the online services <strong>of</strong>fered by the<br />

<strong>Registrar</strong>’s Office.<br />

23


Undergraduate Enrollment Comparison<br />

Summer<br />

Fall<br />

Spring<br />

10,100<br />

10,000<br />

9,900<br />

9,800<br />

9,700<br />

9,600<br />

9,500<br />

9,400<br />

9,300<br />

9,200<br />

9,700<br />

Summer 2008<br />

9,993 9,950<br />

9,475<br />

Summer 2009<br />

Summer 2010<br />

Summer 2011<br />

25,000<br />

24,500<br />

24,000<br />

23,500<br />

23,000<br />

22,500<br />

22,000<br />

21,500<br />

21,000<br />

20,500<br />

20,000<br />

19,500<br />

22,149<br />

21,526<br />

Fall 2008<br />

Fall 2009<br />

23,371<br />

Fall 2010<br />

24,639<br />

Fall 2011<br />

35,000<br />

30,000<br />

25,000<br />

20,000<br />

15,000<br />

10,000<br />

5,000<br />

0<br />

30,084<br />

21,458 23,843<br />

20,827<br />

Spring 2009<br />

Spring 2010<br />

Spring 2011<br />

Spring 2012<br />

Summer 2011: 9,950 with a net loss <strong>of</strong> 43 students from previous year; Fall 2011: 24,639 with a net gain <strong>of</strong> 1,268 students<br />

from previous year; Spring 2012: 23,843 with a net loss <strong>of</strong> 6,241 students from previous year.<br />

Graduate enrollment comparison<br />

Summer<br />

Fall<br />

Spring<br />

3,500<br />

3,000<br />

2,500<br />

2,000<br />

1,500<br />

1,000<br />

500<br />

0<br />

2,738<br />

Summer 2008<br />

2,864<br />

3,165<br />

3,298<br />

Summer 2009<br />

Summer 2010<br />

Summer 2011<br />

7,600<br />

7,400<br />

7,200<br />

7,000<br />

6,800<br />

6,600<br />

6,400<br />

6,200<br />

7,448<br />

7,388<br />

7,135<br />

6,685<br />

Fall 2008<br />

Fall 2009<br />

Fall 2010<br />

Fall 2011<br />

7,400<br />

7,200<br />

7,000<br />

6,800<br />

6,600<br />

6,400<br />

6,200<br />

6,000<br />

7,221 7,245<br />

6,908<br />

6,537<br />

Spring 2009<br />

Spring 2010<br />

Spring 2011<br />

Spring 2012<br />

Summer 2011: 3,298 with a net gain <strong>of</strong> 133 students from previous year; Fall 2011: 7,388 with a net loss <strong>of</strong> 60 students from<br />

previous year; Spring 2012: 7,245 with a net gain <strong>of</strong> 24 students from previous year.<br />

24


Elected CR/NC<br />

revoked CR/NC<br />

1600<br />

1400<br />

1200<br />

1,453<br />

1,253<br />

800<br />

700<br />

600<br />

700<br />

611<br />

1000<br />

800<br />

600<br />

400<br />

200<br />

0<br />

802<br />

623<br />

669<br />

502<br />

# <strong>of</strong> Classes Total # <strong>of</strong><br />

<strong>Student</strong>s<br />

2009‐2010<br />

2010‐2011<br />

2011‐2012<br />

500<br />

400<br />

300<br />

200<br />

100<br />

0<br />

144<br />

125 122<br />

102<br />

# <strong>of</strong> Classes Total # <strong>of</strong> <strong>Student</strong>s<br />

2009‐2010<br />

2010‐2011<br />

2011‐2012<br />

The credit/no credit (CR/NC) grading opon allows students to enroll in selected courses outside <strong>of</strong> their academic plan<br />

without the pressure <strong>of</strong> compeng for a leer grade.<br />

Beginning in 2010‐2011, the source <strong>of</strong> the data collecon for CR/NC changed to reflect more accurate numbers.<br />

<br />

<br />

The Number <strong>of</strong> Classes signifies any class that has at least one student that has elected CR/NC or revoked CR/NC.<br />

The Total Number <strong>of</strong> <strong>Student</strong>s indicates students who elected the CR/NC opon and received CR/NC grades; or those<br />

who revoked the CR/NC opon and received leer grades for the semester.<br />

CR/NC activity<br />

2009‐2010 2010‐2011 2011‐2012<br />

Elecons <strong>of</strong> CR/NC by students 1,890 1,752 4,766<br />

Revocaons <strong>of</strong> CR/NC by students 1,001 1,146 1,187<br />

The above chart reflects the number <strong>of</strong> elecons and revocaons <strong>of</strong> CR/NC by students.<br />

25


Leave <strong>of</strong> Absence<br />

2009‐2010<br />

3<br />

20<br />

242<br />

321<br />

Undergraduate<br />

Graduate<br />

Law<br />

Medicine<br />

Total Leaves Filed: 586<br />

2010‐2011<br />

3<br />

28<br />

220<br />

259<br />

Undergraduate<br />

Graduate<br />

Law<br />

Medicine<br />

Total Leaves Filed: 510<br />

2011‐2012<br />

5<br />

28<br />

229<br />

289<br />

Undergraduate<br />

Graduate<br />

Law<br />

Medicine<br />

Total Leaves Filed: 551<br />

Undergraduate and graduate students may file a leave <strong>of</strong> absence for an “<strong>of</strong>ficial assignment” with a non‐pr<strong>of</strong>it or<br />

governmental organizaon. A leave <strong>of</strong> absence allows undergraduate students who meet specific requirements to<br />

extend enrollment eligibility for a total <strong>of</strong> two years (six academic terms). Graduate students may request a leave <strong>of</strong><br />

absence for one year. The request must be approved by the student’s supervisory commiee and/or department chair.<br />

26


Veteran enrollment by semester<br />

900<br />

800<br />

700<br />

600<br />

500<br />

400<br />

300<br />

200<br />

100<br />

0<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

Summer 214 231 205 439 542<br />

Fall 417 427 532 639 787<br />

Spring 389 426 557 636 844<br />

The Veteran Services Division cerfies eligibility for veterans and dependents who receive VA benefits.<br />

Optical imaging production<br />

Documents processed<br />

Documents Scanned<br />

300,000<br />

250,000<br />

200,000<br />

150,000<br />

100,000<br />

50,000<br />

0<br />

245,934<br />

200,000<br />

180,000<br />

160,000<br />

140,000<br />

120,000<br />

100,000<br />

80,000<br />

60,000<br />

40,000<br />

20,000<br />

‐<br />

Current <strong>Student</strong> Records<br />

Pre 1978 Academic Records<br />

2009‐2010 154,973 34,011<br />

2010‐2011 141,656 30,855<br />

2011‐2012 181,916 60,342<br />

The Opcal Imaging Division scans permanent academic records for students, including transfer transcripts, reports <strong>of</strong> credit, and<br />

retroacve peons. <strong>Student</strong> records prior to 1978 are also scanned. In 2011‐2012 the Opcal Imaging Division scanned 245,934<br />

total documents with a net change <strong>of</strong> +69,464 documents from the previous year. 2,363 Veteran <strong>Affairs</strong> documents (1% <strong>of</strong> total<br />

documents) were scanned in 2011‐2012 for a net change <strong>of</strong> +187. 1,313 security forms (0.5% <strong>of</strong> total documents) were scanned<br />

for a net change <strong>of</strong> ‐470 from the previous year.<br />

27


Breakdown <strong>of</strong> verifications processed<br />

14,000<br />

12,000<br />

10,000<br />

8,000<br />

6,000<br />

4,000<br />

2,000<br />

0<br />

Verification<br />

Division<br />

Clearinghouse*<br />

Self‐Service<br />

Verifications*<br />

2009‐2010 10,799 4,579 870<br />

2010‐2011 11,244 8,532 922<br />

2011‐2012 12,054 9,319 1,962<br />

The <strong>University</strong> <strong>of</strong> <strong>Utah</strong> contracts with the Naonal <strong>Student</strong> Clearinghouse to verify informaon for student loan agencies<br />

and employers, and to manage a “self service” opon available to students. All other verificaons are processed through<br />

the <strong>Registrar</strong>’s Office.<br />

*Clearinghouse and Self‐service verificaons are separated for this report so as not to be counted twice.<br />

Official transcripts<br />

Official transcripts processed<br />

MARS<br />

3,499<br />

8%<br />

Vault/SIRE<br />

314<br />

1%<br />

ETX*<br />

3,215<br />

8%<br />

46,000<br />

44,000<br />

42,000<br />

40,000<br />

38,235<br />

38,000<br />

PeopleS<strong>of</strong>t<br />

34,422<br />

83%<br />

36,000<br />

34,000<br />

In September 2008, students began ordering transcripts online, followed by the availability <strong>of</strong> Electronic Transcript<br />

Exchange (ETX) in January 2009. 139,266 un<strong>of</strong>ficial transcripts were generated in 2011‐2012.<br />

*ETX transcripts are <strong>of</strong>ficial PeopleSo Transcripts.<br />

28


Classes Scheduled<br />

Summer<br />

Fall<br />

Spring<br />

7,300<br />

7,200<br />

7,100<br />

7,067<br />

7,212<br />

15,000<br />

14,800<br />

14,600<br />

14,684<br />

14,684<br />

15,200<br />

15,000<br />

14,800<br />

15,032<br />

14,878<br />

7,000<br />

6,900<br />

6,800<br />

6,822<br />

14,400<br />

14,200<br />

14,000<br />

14,108<br />

14,600<br />

14,400<br />

14,357<br />

6,700<br />

13,800<br />

14,200<br />

6,600<br />

Summer<br />

2009<br />

Summer<br />

2010<br />

Summer<br />

2011<br />

13,600<br />

Fall<br />

2009<br />

Fall<br />

2010<br />

Fall<br />

2011<br />

14,000<br />

Spring<br />

2010<br />

Spring<br />

2011<br />

Spring<br />

2012<br />

In 2011‐2012 the Scheduling Office managed 37,013 classes with a net change <strong>of</strong> +230 from the previous year.<br />

Events scheduled<br />

Summer<br />

Fall<br />

Spring<br />

2,350<br />

2,300<br />

2,250<br />

2,200<br />

2,150<br />

2,100<br />

2,050<br />

2,000<br />

1,950<br />

1,900<br />

2,033<br />

Summer<br />

2009<br />

2,284 2,280<br />

Summer<br />

2010<br />

Summer<br />

2011<br />

3,300<br />

3,250<br />

3,200<br />

3,150<br />

3,100<br />

3,050<br />

3,000<br />

2,950<br />

2,900<br />

2,850<br />

3,267<br />

3,233<br />

2,947<br />

Fall 2009 Fall 2010 Fall 2011<br />

3,450<br />

3,400<br />

3,350<br />

3,300<br />

3,250<br />

3,200<br />

3,150<br />

3,100<br />

3,050<br />

3,000<br />

3,142<br />

Spring<br />

2010<br />

3,402<br />

Spring<br />

2011<br />

3,426<br />

Spring<br />

2012<br />

In 2011‐2012 the Scheduling Office reserved space for 8,973 events on campus with a net change <strong>of</strong> ‐710 from the previous<br />

year.<br />

29


Grade changes and blank grades to eu<br />

12,000<br />

10,000<br />

8,000<br />

6,000<br />

4,000<br />

2,000<br />

0<br />

2005‐ 2006‐ 2007‐ 2008‐ 2009‐ 2010‐ 2011‐<br />

2006 2007 2008 2009 2010 2011 2012<br />

Blank to EU 0 0 0 614 2,952 2,916 2,549<br />

Grade Changes 9,973 10,932 11,574 11,109 11,097 11,157 11,010<br />

Grade change forms are used to report inial grades or change exisng grades. The blank to EU process was reinstated for<br />

the spring 2009 term.<br />

Dean’s withdrawal petitions processed last five years<br />

600<br />

500<br />

416 438<br />

445<br />

515 525<br />

Approved Pettitions<br />

400<br />

300<br />

200<br />

100<br />

0<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

Aer the midpoint <strong>of</strong> the term, students may peon the dean <strong>of</strong> their major college for an excepon to the withdrawal<br />

policy. If a peon is approved, the <strong>Registrar</strong>’s Office makes the change to the student’s academic record.<br />

30


<strong>Registrar</strong>’s <strong>of</strong>fice petitions<br />

850<br />

813<br />

800<br />

765 769<br />

750<br />

748<br />

700<br />

684<br />

650<br />

600<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

<strong>Student</strong>s may request an excepon to <strong>University</strong> policy by subming a peon to the <strong>Registrar</strong>’s Office.<br />

Results <strong>of</strong> petitions processed<br />

Approved:<br />

66%<br />

Denied:<br />

24%<br />

Partial Approval:<br />

2%<br />

Returned to <strong>Student</strong>:<br />

7%<br />

Occasionally a peon is returned to a student for more informaon.<br />

31


Late adds after census date<br />

260<br />

250<br />

Number <strong>of</strong> Petitions<br />

240<br />

230<br />

220<br />

210<br />

200<br />

190<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

252 223 236 214 240<br />

The <strong>University</strong> <strong>of</strong> <strong>Utah</strong> does not receive state funding for students who add classes aer the census deadline. <strong>Student</strong>s may<br />

add aer the deadline with permission from the instructor, department chair, and college dean. A $50.00 fee is assessed<br />

per class.<br />

House bill 211 enrollment<br />

Number <strong>of</strong> <strong>Student</strong>s<br />

50<br />

45<br />

40<br />

35<br />

30<br />

25<br />

20<br />

15<br />

10<br />

5<br />

0<br />

22<br />

26<br />

15<br />

15 12<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

The House Bill 211 Program enables <strong>Utah</strong> teachers to receive a tuion waiver for courses that sasfy requirements to retain<br />

a license to teach. Beginning in 2004, enrollment was limited to no more than two eligible parcipants per class.<br />

32


Athletes by sport 2011-2012<br />

Baseball 42 Women’s Skiing 12<br />

Men’s Basketball 18 Men’s Skiing 11<br />

Women’s Basketball 13 Soccer 32<br />

Football 164 Soball 21<br />

Golf 11 Women’s Track/XC 48<br />

Gymnascs 17 Men’s Tennis 10<br />

Men’s Swimming 26 Women’s Tennis 11<br />

Women’s Swimming 24 Volleyball 19<br />

Total 479<br />

The Athlecs Cerficaon Division determines eligibility for student athletes at the <strong>University</strong> <strong>of</strong> <strong>Utah</strong>.<br />

Graduation success rate<br />

Academic progress rate<br />

66%<br />

64%<br />

62%<br />

60%<br />

58%<br />

56%<br />

54%<br />

52%<br />

50%<br />

65%<br />

55%<br />

W. Volleyball<br />

W. Outdoor Track<br />

W. Indoor Track<br />

W. Tennis<br />

W. Swimming<br />

W. Soccer<br />

W. Skiing<br />

W. S<strong>of</strong>tball<br />

W. Gymnastics<br />

W. Cross/Country<br />

W. Basketball<br />

M. Tennis<br />

M. Swimming<br />

M. Skiing<br />

M. Golf<br />

Football<br />

M. Basketball<br />

Baseball<br />

All <strong>Student</strong>s <strong>Student</strong> Athletes 92% 94% 96% 98% 100%<br />

Graduaon Success Rate is a comparison <strong>of</strong> who graduated versus who entered an instuon on instuonal financial aid.<br />

Academic Progress Rate is a term‐by‐term measure <strong>of</strong> eligibility, retenon, and graduaon for student athletes.<br />

33


Repeated class petitions<br />

20,000<br />

18,000<br />

16,000<br />

Number <strong>of</strong> Petitions<br />

14,000<br />

12,000<br />

10,000<br />

8,000<br />

6,000<br />

4,000<br />

2,000<br />

0<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

7,079 17,435 15,799 9,218 10,104<br />

A repeated class peon is submied when a student repeats a class. This process removes all but the last grade from the<br />

student’s GPA. The repeat process became semi‐automated beginning spring 2009. All repeats are now processed and are<br />

being applied retroacvely back to the spring 1999 term.<br />

<strong>Student</strong> systems production<br />

250; 2%<br />

78; 1%<br />

Individualized PeopleS<strong>of</strong>t Training<br />

257; 3% 598; 6%<br />

614; 6%<br />

Resolve Duplicate Records<br />

7,255; 73%<br />

850; 9%<br />

Requests For Service<br />

Requests for Information<br />

Converted Records<br />

Security Forms<br />

Daily Processes<br />

<strong>Student</strong> Systems acts as resource for campus agencies requesng student security access, PeopleSo training, and requests for<br />

informaon. They also facilitate requests for service to PeopleSo applicaons and resolve student record anomalies.<br />

34


Fee match comparison<br />

450<br />

400<br />

350<br />

300<br />

250<br />

200<br />

150<br />

100<br />

50<br />

0<br />

423<br />

Summer<br />

2008<br />

Summer<br />

332<br />

Summer<br />

2009<br />

385<br />

347<br />

Summer Summer<br />

2010 2011<br />

600<br />

500<br />

400<br />

300<br />

200<br />

100<br />

0<br />

420<br />

Fall<br />

2008<br />

Fall<br />

482<br />

Fall<br />

2009<br />

521<br />

Fall<br />

2010<br />

382<br />

Fall<br />

2011<br />

290<br />

285<br />

280<br />

275<br />

270<br />

265<br />

260<br />

255<br />

250<br />

245<br />

240<br />

235<br />

255<br />

Spring<br />

2009<br />

Spring<br />

259<br />

Spring<br />

2010<br />

275<br />

Spring<br />

2011<br />

286<br />

Spring<br />

2012<br />

Aer the fee match each term, classes are deleted from a student’s record when tuion has not been paid.<br />

Repeated course fees<br />

1200<br />

1000<br />

1,096<br />

938<br />

1,024<br />

800<br />

726<br />

809<br />

600<br />

400<br />

200<br />

0<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

Beginning fall 2003, the State <strong>of</strong> <strong>Utah</strong> requires that students pay the full cost <strong>of</strong> instrucon when enrolled in the same<br />

course for the third me. <strong>University</strong> <strong>of</strong> <strong>Utah</strong> students are assessed a $100 fee per credit hour for qualifying courses.<br />

35


Degrees awarded - five year comparison<br />

5,000<br />

4,000<br />

3,000<br />

2,000<br />

1,000<br />

0<br />

2006‐2007 2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

Undergraduate 4,849 4,816 4,875 4,626 4,776 4,922<br />

Graduate/Law/Med 1,839 2,109 2,244 2,199 2,370 2,527<br />

Total 6,688 6,925 7,119 6,825 7,146 7,449<br />

The Graduaon Division posted 4,922 undergraduate degrees and 2,527 graduate degrees for the 2011‐2012 academic year.<br />

This is a net change <strong>of</strong> +146 undergraduate and +157 graduate degrees as compared to the previous year.<br />

Minors awarded - five year comparison<br />

1050<br />

1000<br />

950<br />

900<br />

850<br />

800<br />

750<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

990 916 831 894 981<br />

<strong>Student</strong>s seeking a baccalaureate degree may earn one or more approved academic <strong>University</strong> minors outside the students’<br />

major departments. A minor is an aribute to a degree and not an enty by itself.<br />

36


Certificates awarded - five year comparison<br />

400<br />

350<br />

300<br />

250<br />

200<br />

150<br />

100<br />

50<br />

0<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

347 298 285 287 276<br />

Undergraduate cerficates require at least 20 semester hours <strong>of</strong> designated work. Graduate cerficates require 15 hours or<br />

more <strong>of</strong> designated work.<br />

Graduation honors awarded<br />

470<br />

460<br />

450<br />

440<br />

430<br />

420<br />

410<br />

400<br />

390<br />

380<br />

370<br />

2007‐2008 2008‐2009 2009‐2010 2010‐2011 2011‐2012<br />

420 446 422 401 459<br />

Honors are awarded at graduaon to students who complete with disncon at least 60 semester credit hours <strong>of</strong><br />

undergraduate course work at the <strong>University</strong> <strong>of</strong> <strong>Utah</strong>.<br />

37

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