Track Record 41, October to December 2009 - Public Transport ...

Operators who fail to meet minimum service levels must provide compensation (in the form of complimentary
tickets) to passengers. The compensation applies only to passengers holding valid periodical tickets of four
weeks or more who travelled on the service concerned during the month in question. Passengers apply
directly to the operator for the compensation.
V/Line services within each corridor are separated into short-distance and long-distance services, with
passenger compensation assessed and payable separately for the two categories.
Table 12 Service level thresholds for compensation purposes (%)
Punctuality
Reliability
Arrival by 4 minutes,
59 seconds
Arrival by 5 minutes,
59 seconds
Metropolitan trains Metropolitan trams V/Line Passenger
88 77
92 # 80 # 92^
% of timetable delivered 98 98
% of kilometres delivered 98 # 95 # 96
#Measure valid until 29 November 2009
^For long distance V/Line services, on-time arrival is defined as arriving no later than 10 minutes and 59 seconds after the
timetabled arrival time.
6.4 Payments
The details presented in this bulletin on payments for public transport services include:
• Components of the contract payments made by the State to the operators and major service suppliers for
the services provided;
• Incentive or penalty payments relating to performance during a particular period; and
• In the case of metropolitan train and tram operators, farebox revenue for the period from 1 October 2009
to 26 November 2009 and new ticketing revenue guarantee payments from 30 November 2009 until 31
December 2009.
The incentive and penalty payments are reported on an accrual basis. The magnitude of these payments
(whether an incentive or penalty payment) is capped at $1 million per month for metropolitan trains and at
$500 thousand dollars per month for trams. The figures are not final, as the contracts allow for adjustment in
limited circumstances in later periods. Payments for prior quarters are subject to change based on audits or
mitigated performance adjustments.
The new ticketing revenue guarantee payment replaces the farebox distribution that was provided to all
operators prior to 30 November 2009. The new payment is a result of the introduction of the new Myki
ticketing system and is expected to continue for 18 months after the Metcard ticketing system is turned off.
At that time, the franchisees will be entitled to farebox distribution under the revenue split arrangements
stipulated in the New Ticketing System Revenue Sharing Agreement.
The new train and tram Partnership Agreements do not include concession top-up payments for the usage
of concession tickets.
All payments are exclusive of GST. Negative figures represent payments by the franchisee to the State.
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