Track Record 41, October to December 2009 - Public Transport ...

Section 1
Introduction and Summary
1.1 Introduction
This edition of Track Record provides details on the performance of public transport services in Victoria
for the period from October to December 2009 (referred to as the December quarter 2009).
During that period, new franchise contracts for the operation of Melbourne’s passenger train and tram
networks commenced. From 30 November 2009, Metro Trains Melbourne (operating as Metro) and
Keolis Downer EDI (operating as Yarra Trams (KDR)) commenced eight-year contracts with the
Victorian Government.
The new contracts and customer charters include revised definitions for punctuality and reliability measures
and new service level thresholds for passenger compensation:
• Metropolitan trains and tram services are now regarded as punctual if they arrive no earlier than 59 seconds
before and no later than four minutes and 59 seconds after the timetabled arrival time.
• Reliability for metropolitan trains and trams is now based on the percentage of the timetable delivered.
Performances measures for regional trains and coaches and for metropolitan buses are unchanged.
Further explanations and threshold details are outlined in the Glossary at the back of this bulletin.
To enable comparisons of performance of current and past performance, punctuality and reliability figures
based on both the new and former measures are provided in Section 2 of this bulletin.
The means by which the new franchisees are funded has also changed including the method by which
incentive and penalty payments are determined. These changes are explained in the Payments section
of this bulletin.
Please note:
Metropolitan trains =
Connex (October 1 –
November 29) and Metro
(November 30 – December 31)
Metropolitan trams =
Yarra Trams operated by Metrolink
(October 1 – November 29)
and KDR (November 30 – December 31
Regional trains
= V/Line Passenger
3
Track Record ISSuE 41