MZC College Handbook 2012-2013 - Higher Colleges of Technology

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H I G H E R C O L L E G E S O F T E C H N O L O G Y 

Student Handbook - 2012-2013

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Madinat Zayed and Ruwais Colleges 

MESSAGE FROM THE DIRECTOR 

Dear Students, 

Congratulations on your decision to join the HCT Madinat Zayed Colleges and 

Ruwais Colleges in order to pursue your higher education. It is my pleasure 

to welcome you all to the Higher Colleges of Technology and I look forward 

to working, learning and collaborating with you in the growth of the newest 

colleges in the HCT system. 

As you know, you are entering a truly world-class college system that is 

well-known in the Middle East and around the world for its innovative spirit, 

its vibrant learning environment, and its state-of-the-art technological 

resources. We are grateful to the wise leadership of the UAE government 

and the inspiration of our Chancellor, His Excellency Sheikh Nahayan 

Mabarak Al Nahayan, for ensuring that the HCT through our college is at the 

forefront of development in Al Gharbia, and we promise to reward their faith 

in us by creating the most enviable college in the country. 

In order to do this, we need not just the dedication and commitment of 

our highly-qualified faculty and staff, but we also need your student 

commitment to learning and growth. You are all in the unique position of 

driving our college forward and helping us build our links to the community. 

We would like to continue being the educational hub for the region and 

we can only do this by working in a true learning partnership with you, the 

students 

So, WELCOME to MADINAT ZAYED COLEGES and RUWAIS COLLEGES. 

Let us embrace the challenges ahead together, and we will learn and grow 

in tandem. 

Dr. Phil Quirke 

Director

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SECTION ONE 

COLLEGE INFORMATION 

College Hours 

College offices are open from 8:00am - 5:00pm, Sunday through Thursday. 

Most classes are scheduled from 8:45am untill 3:30pm and from 4:00pm - 

9:30pm for male students in Ruwais, and in Madinat Zayed from September. 

Students may be allowed in college facilities during non-working hours 

provided they have permission from management. The college main number 

is 02 8943-700 for Madinat Zayed Colleges, and 02-8943-800 for Ruwais 

Colleges. 

2. College Staff 

Staff of Madinat Zayed and Ruwais Colleges Phone 

Number 

Director of Madinat Zayed and Ruwais Colleges 

Philip Quirke, Director (02) 8943-702 

Teblets Gebreyesus, Executive Assistant (02) 8943-735 

Associate Director 

Nial Farrell, Associate Director (02) 8943-703 

Nancy Romero, Senior Admin. Officer (02) 8943-757 

Panthayil Baburajan, Coordinator of Quality Assurance (02) 8943-759 

Rosie Tennent, Coordinator of Public Relations (02) 8943-749 

Taher Wahdan, Coordinator of Community Relations (02) 8943-704 


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Staff 

Phone 

Number 

Management Team 

Dianne Bealer, Chair- Business & Health Sciences Programs (02) 8943-810 

Ghassan Frache, Chair- IT & Engineering Programs (02) 8943-708 

Hesham Shehab, Head-Programs and Corporate Education (02) 8943-755 

Jane Al Hashemi, Supervisor of Library Learning Center (02) 8943-706 

Majeda Humeidan, Supervisor of Student Affairs (02) 8943-707 

Mushtaq Ahmed, Supervisor of Academic Services (02) 8943-721 

Nial Farrell, Associate Director (02) 8943-703 

Peter Stanfield, General Education Chair (02) 8943-740 

Phil Quirke, Director (02) 8943-702 

Sheila Andon, General Education Chair (02) 8943-736 

Reception 

Mariam al Hammadi , MZC Receptionist (02) 8943-700 

Manal El Hag, RUWC Receptionist (02) 8943-800 

Academic Services 

Mushtaq Ahmed, Supervisor (02) 8943-721 

Anne Bright (02) 8943-722 

Hajer Al Hammadi (02) 8943-851 

Lathika Thankappan (02) 8943-722 

Majid Khan (02) 8943-853 

Nagham Abdelkhalek (02) 8943-794 

Administrative Services - Finance, Facilities and Human Resources 

Antony Ancil (02) 8943-760 

Bakheeta Al Mansouri, HR Senior Officer (02) 8943-762 

Britto Emmanuel (02) 8943-882 

Jai Kishan (02) 8943-700 

Krishna Kumar, Facilities Administrator (02) 8943-711 

Mohammed Basheer (02) 8943-715 

Noor Qureshi Shah (02) 8943-737 

Niroshanie Kumari (02) 8943-800 

Prasant Sahoo (02) 8943-725 

Rafi Chulleela (02) 8943-855 

Sourabh Bhandari, Finance Senior Officer (02) 8943-709

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Staff 

Student Handbook - 2012-2013 

Phone 

Number 

Sumesh Sudhakaran (02) 8943-776 

CERT Office 

Hesham Shehab, Head (02) 8943-755 

Enas Hannoun, Admin Assistant (02) 8943-845 

Rami Wahdan, IT Support (02) 8943-788 

Independent Learning Centers 

Sheila Andon, Supervisor (02) 8943-736 

Swapneela Koul, Coordinator (02) 8943-769 

Aisha Merchant, ILC Technician (02) 8943-883 

Sreeshna Meethal, ILC Assistant (02) 8943-714 

IT Services 

Ghassan Frache, Supervisor (02) 8943-708 

Heber Tabios (02) 8943-758 

Jojo Moreno (02) 8943-820 

Lyle Pais (02) 8943-763 

Noel Umapas, Coordinator (02) 8943-770 

Ryndon Jalandoni (02) 8943-720 

Silishi Noushad (02) 8943-889 

Vinod Valappil (02) 8943-729 

Library Services 

Jane Al Hashemi, Supervisor (02) 8943-706 

Ajith Sumangala, MZW Library Assistant (02) 8943-779 

Michael Barretto, MZM Library Assistant (02) 8943-719 

Rabia Imtiaz, RUW Library Assistant (02) 8943-840 

Smitha Sumod, MZC Library Technician (02) 8943-726 

Student Affairs 

Majeda Humeidan, Supervisor (02) 8943-707 

Adrian Nichol, Career Advisor (02) 8943-722 

Rikke Eriksen, Counselor (02) 8943-785 

Isaac Cherian, Counselor (02) 8943-738

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Staff 

Phone 

Number 

Leimarie Tabios, Student Services Officer (02) 8943-734 

Samiha Hassan, Student Services Assistant (02) 8943-852 

Faculty 

Abdul Aziz Abdel Rehman, WRP English Faculty (02) 8943-774 

Alan Hough, Food Inspection Faculty (02) 8943-700 

Andrew Yule, Mathematics Faculty (02) 8943-713 

Andrew Damerham, English Faculty (02) 8943-815 

Caesar Clemente, Computer Literacy Faculty (02) 8943-872 

Eyad Adnan, Mathematics Faculty (02) 8943-745 

Gail Smith, IT Faculty (02) 8943-811 

Gene Bryant , Business Faculty (02) 8943-700 

Gregory Williams, English Faculty - CERT (02) 8943-700 

Gretchen Skea, Adjunct Faculty (02) 8943-700 

Haifa Abi Saab, English Faculty (02) 8943-782 

Halim Jabara, Business Faculty (02) 8943-787 

Hareendran Pillai, Engineering Technician (02) 8943-800 

Henrieta Clara, Mathematics Faculty (02) 8943-741 

Ian Gibson, English Faculty (02) 8943-731 

Jill Hill, Teacher Education Coordinator (02) 8943-839 

Keith Hill, English Faculty (02) 8943-838 

Malika Khelifa, WRP English Faculty (02) 8943-756 

Mark Sellers, English Faculty (02) 8943-733 

Mary “Rita” MacDonagh, English Faculty (02) 8943-717 

Mohammed El Zaki, Mathematics Faculty (02) 8943-844 

Mohamed Mahrok, English Faculty - CERT (02) 8943-800 

Mohamed Yacoub, Arabic Faculty - CERT (02) 8943-700 

Moustafa Ahmed, ICDL Instructor - CERT (02) 8943-718

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Staff 

Phone 

Number 

Mourad Bouguerra, IT Faculty (02) 8943-771 

Nadeem Ahmed, Business Faculty (02) 8943-754 

Nuha Zaghari, Coordinator - CERT (02) 8943-764 

Owais Tariq, IT Faculty (02) 8943-761 

Paul Houghton, English Faculty (02) 8943-732 

Richard Brush, English Faculty (02) 8943-705 

Robson Chiambiro, Business Faculty (02) 8943-748 

Salam Affoneh, English Faculty (02) 8943-747 

Smail Bezzazi, English Faculty (02) 8943-704 

Stuart Williams, English Faculty (02) 8943-700 

Thea Vanderwesthuizen, Business Faculty (02) 8943-723 

Ubah Mahmood, Health Science Faculty (02) 8943-786 

Vincent Hassan, Business Faculty (02) 8943-869 

Wade Muncil, English Faculty (02) 8943-742 

Programs Offered 

Madinat Zayed & Ruwais Colleges offer the following programs: 

Foundation Program 

All students entering the HCT study 

toward a Bachelor Degree. There 

are five starting levels for the 

Bachelor Degree program: 

Direct Entry 

If you have good English and 

Mathematics you will be able to 

enter directly into the Bachelor 

Degree program. 

Level 4 

If your knowledge and skills in 


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English and Mathematics are not quite good enough to study at Bachelor level 

you will be required to take Level 4 courses in these subjects. Typically, this will 

take one semester (6 months) of study. 

Level 3 

If you need longer to develop 

your knowledge and skills to 

undergraduate standards you will 

be required to take Level 3 and 4 

courses in those subjects. Typically, 

this will take two semesters (1 

year) of study. 

Level 1 and 2 

If you need more time to develop 

your knowledge and skills in the 

foundation subjects you will be 

required to start taking courses at 

either Level 1 or Level 2. At Level 1 

the focus will be entirely on English 

with Mathematics starting in Level 2. You will then continue up through courses in 

Levels 3 and 4. Typically this will take between 3 and 4 semesters (1 ½ - 2 years). 

English in New Foundations 

From semester 201201 there will be one intensive English language course at 

each Level. These courses will help you develop speaking and listening (spoken 

communication) and reading and writing (literacy) skills. They will show you how 

to use these skills together in preparing yourself for Bachelor level study. The 

books you will use are the most up-to-date available and include exciting webbased 

materials for classroom and independent study. 

Independent Study 

The English courses in the New Foundations program are designed to lead 

you to IELTS band 5.0 which is the level required before you set out on your 

degree course. However, to be sure of achieving success, you will need to do the 

following: 

attend all lessons and concentrate fully on your classroom work 

• use the independent learning hours provided in college to the full extent 

for study 

• do several hours home study every day 

The New Foundations program provides you with the opportunity to work 

effectively toward degree level study. Your teachers will lead you, but success 

depends on you taking responsibility for your own learning. 

Examinations in New Foundations 

The new foundations program is designed to raise your level of knowledge and 

skills quickly, step-by-step. Examinations you will take are linked directly to the

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work you do in your courses and follow the same step-by-step pattern. You will 

take a number of short tests in each course to support your learning. Most tests 

will be done in the classroom and the results returned to you quickly. 

Further Information 

You may make inquiries by e-mail directly to your foundations Academic Advisors, 

Peter W. Stanfield (pstanfield@hct.ac.ae) for levels 1, 2 and 3, and Sheila Andon 

(sandon@hct.ac.ae) for level 4. You may also contact Academic Services for 

further information. 

DIPLOMA PROGRAMS: 

The following Diploma programs can be offered as corporate education programs: 

Diploma in Applied Business and Technology 

The mission of this program is to produce graduates with sufficient applied 

business skills and vocational competencies for entry level or similar position in 

the UAE. 

Diploma in Health Office and Technology 

The mission of this program is to contribute to the administrative and technical 

support required by health care professionals by preparing graduates to enhance 

the operation of healthcare services in UAE. 

Diploma in Information Technology 

The mission of this program is to produce entry-level technicians who have basic 

technical skills in information management, networking, and web technologies. 

These technicians will be able to identify, analyze and solve problems and 

successfully complete basic projects requiring the deployment of information 

technologies. There will be opportunities for concentrations in Networking, Office 

Administration, PC Support and Web Development. In this program, students will 

use English to communicate verbally and in writing on a variety of general and 

professional issues. 

Diploma in Chemical Laboratory 

Technology 

The mission of this program 

is to prepare students for 

positions as technicians in the 

oil and gas, water, electricity, 

fertilizer, defense, agriculture 

and health sectors. Graduates 

will be equipped with skills in 

advanced forms of chemical 

analysis, quality control and 

testing. 


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Diploma in Food Inspection 

The mission of the Diploma Food Inspection program is to prepare UAE nationals 

for careers as food inspectors and to be competent in all fields related to food 

inspection. The comprehensive education provided deals with food processing, 

food laws and regulations, food chemistry, microbiology and food safety and 

hygiene. Consistent with the HCT mission, this program is structured to support and 

develop essential qualities of caring, accountability, a credible work ethic, critical 

thinking, problem solving, leadership and effective interpersonal relationships. 

Additionally, graduates from this program will possess the linguistic ability and 

the technical skills to become fully competent and professional food inspectors. 

BACHELOR PROGRAMS 

BUSINESS 

Bachelor of Applied Science in Business Administration 

The mission of this program is to produce graduates capable of functioning effectively 

in management or supervisory positions in a variety of organization contexts and 

business settings. 

Business graduates find their skills are highly sought after by many UAE organizations. 

Graduates can expect to work in a wide range of industries and organizations 

within the public and private sectors, including banks, accountancy firms, property 

companies, the aviation industry, oil and gas companies, the government, information 

technology firms, or opt to become entrepreneurs. 

There are eight specialized Business majors plus a generic Business Administration 

major which allows students who do not wish to pursue a specific career pathway to 

select available courses from the eight majors. 

This is a new and improved degree 

with three common years for Business 

students across all of the HCT campuses 

with the fourth year major specific. This 

degree offers seamless transfer between 

HCT campuses and allows students who 

need to take a leave of absence for a 

semester or two to rejoin the program 

without complications. 

HEALTH SCIENCES 

Bachelor of Science in Medical Laboratory Science 

The mission of the HD/BAS in Medical Laboratory Science is to prepare biomedical 

scientists in the field of laboratory medicine. The program encourages the conduct 

of high quality research, especially in the search for knowledge correlating to UAE 

priorities. Graduates will have a solid foundation and will be prepared to enter

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advanced practice as medical laboratory specialists, including entry level skills related 

to laboratory management. Graduates will be prepared with continued experience to 

take on leadership roles, and pursue post graduate education. 

INFORMATION TECHNOLOGY 

Bachelor of Applied Science in Business Information Technology 

The mission of the Business Information Technology Bachelor of Applied Science 

program is to educate Higher Diploma graduates who are nationals of the United 

Arab Emirates in advanced skills, knowledge and practice of information technology 

in order to prepare them as IT Specialists with a focus on business applications. The 

program will promote English communication, leadership, teamwork, critical thinking 

and problem solving so that graduates can work effectively as IT specialists in an 

international environment with the adaptability to respond to opportunities in the 

rapidly evolving field of information and communication technologies. 

ENGINEERING 

Bachelor of Applied Science in Chemical Engineering Technology 

The mission of the Bachelor of Applied Science in Chemical Engineering Technology 

is to prepare students for positions as Engineers in the petroleum, power generation 

and related sectors. Expertise acquired includes the applied design, development and 

implementation of plant manufacturing and processing systems, and the supervision 

of related technical activities and projects. 

Bachelor of Applied Science in Electrical Engineering Technology 

The mission of the Bachelor of Applied Science in Electrical Engineering Technology 

program is to prepare students for positions as Engineers in communications, process 

control and instrumentation sectors. Expertise acquired includes the applied design, 

development and implementation of electrical systems, and the supervision of 

related technical activities and projects. 

Bachelor of Applied Science in Electronics Engineering Technology 

The mission of Bachelor of Applied Science in Electronics Engineering and Technology 

program is to prepare students for positions as Engineers in communications, process 

control and instrumentation sectors. Expertise acquired includes the applied design, 

development and implementation of electrical systems, and the supervision of 

related technical activities and projects . 

Bachelor of Applied Science in Mechanical Engineering Technology 

The Bachelor of Mechanical Engineering Technology program prepares students for 

positions as Engineers with the knowledge, problem solving ability, and hands-on 

skills to enter careers in the design, installation, manufacturing, testing, evaluation 

and maintenance of mechanical systems. Graduates will typically have strengths 

in the analysis, applied design, development and implementation of mechanical 

systems and processes. 

Bachelor of Applied Science in Mechatronics Engineering Technology 

The mission of the Bachelor of Applied Science in Mechatronics Engineering 


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Technology program (which follows on from the Higher Diploma in Mechatronics 

Engineering Technology) is to prepare students for positions as Engineers in the 

industrial maintenance, manufacturing and plant sectors. Expertise acquired in 

Higher Diploma studies is enriched and extended to include the applied design, 

development and implementation of computer-based intelligence to mechatronics 

and electromechanical systems, and the supervision of related technical activities 

and projects. 

Masters (MS) in 

Education Management and Policy 

Higher Colleges of Technology/Deakin University Australia, Dual Degree 

This flexible program offers postgraduate study in Education for qualified teachers 

and is conducted in the familiar, secure, and well-equipped environments of HCT 

campuses. It is open to all eligible members of the education community, both 

Emirati and expatriate. The new dual degree meets the needs of a new generation 

of qualified and aspirational Emiratis, as well as expatriate teachers in the UAE, by 

engaging important contemporary issues in education in a way that is locally relevant 

and culturally appropriate. 

Key features of the Dual Degree Masters in Education program: 

• 

The structure of this particular dual degree draws on the reciprocal 

strengths of both partners - the units/modules of each institution are 

matched and sequenced to make the most of the strengths of the 

respective partners 

• 

Students undertake six Deakin Masters of Education units and six HCT 

Master of Education Management and Policy units, resulting in eligibility 

for both Masters awards after 18–24 months study. 

• 

Students successfully completing the dual degree will possess two Masters 

degrees, one internationally recognized and one locally recognized, for 

less time and expense than if they were to undertake two such courses 

separately (in fact, for a similar total cost to other local M.Ed. programs). 

It will normally take a student 18 months - 2 years to complete to complete the dual 

degree, depending on the number of units undertaken per trimester. 

Entry requirements 

Admission to graduate studies is on a rolling basis. All documents submitted to HCT in 

support of an application shall become the property of HCT and will not be returned 

to the applicant. As the Masters of Education Management and Policy program is a 

dual award (a Masters of Educational Management and from HCT and a Master of 

Education from Deakin University, Australia) students will complete this application 

process to be accepted by both HCT and Deakin University.

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The requirements for admission are based on a combination of academic and 

professional criteria. Applicants must satisfy all the admission requirements before 

they can start the program. To be admitted to a graduate program, normally the 

candidate must: 

1. Hold a Bachelor’s degree or its academic equivalent from a UAE 

recognized institution/program with a minimum GPA of 3.0 out of 4, or its 

equivalent, in his/her undergraduate studies. Completion of a four-year 

undergraduate degree. 

2. Submit proof of English proficiency: 

Entry requires IELTS 6.5 or equivalent*; however, graduates of the HCT B.Ed. should 

note they gain automatic entry to this program as they have completed a 4 year 

degree in the medium of English. 

* Postgraduate applicants to the HCT-Deakin Dual Degree program must demonstrate 

their competence in English by providing certified/notarized documentary evidence 

of one of the following. Unless otherwise stated, applicants must have satisfied the 

University’s minimum postgraduate English requirements no more than two years 

preceding the date of their enrolment. 

Note: To facilitate the prompt handling of your application, it is recommended that 

you contact Dr. Patrick Dougherty, Chair of Graduate Programs - Education, prior 

to visiting a HCT site with your documents. Inform him of the location, date, and 

approximate time that you will visit one of the designated HCT Academic Service 

centers. He may be contacted via e-mail at patrick.dougherty@hct.ac.ae 

CERT-Work Readiness Program (WRP) 

The WRP program is designed to assist nationals with varied educational achievements 

to secure job opportunities, primarily within the private sector. This program provides 

training in basic skills in English, Arabic, Computer, Mathematics and workplace 

skills. There is also a work experience component; thereby, providing opportunities 

for students to apply their skills and adapt to the world of employment. It equips 

participating nationals with the necessary skills to enter the job market and provide 

opportunities to build their future careers. Increasingly, companies accepting students 

for work placement have provided students with full time employment opportunities 

upon completion of the program. HCT/CERT is uniquely situated to provide a bilingual 

educational/vocational program resulting in a certificate diploma from the Ministry 

of Higher Education with a salary scale of (4/2) to ensure a career enhancement. 

Website: www.workreadinessprogram.com. 


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SECTION TWO 

COLLEGE LEARNING ENVIRONMENT 

How to be a successful student 

The HCT and your college is a home for your learning. Our goal is to help you 

improve your learning. Learning - understanding the world, becoming better 

at developing your thoughts, working with others, meeting the standards 

needed - is what you come to college for every day. 

We all learn things in different places and at different times of our lives, 

learning never stops. However, during your years at the HCT, it is your college 

that should be a major focus of your learning. It is where a lot of your learning 

will happen, and where it will be organized and focused. You may learn while 

studying in the classroom, or by studying on-line at home, you may learn in 

the library and by talking things over 

with your friends, but it is your links 

with your college which should give 

most of your learning its direction. 

We will help you with your learning 

so you are better prepared for the 

world of work where you will make 

a contribution to your community 

and your country. The aim of the 

HCT and the college is to give you 

the encouragement to work towards 

developing yourself so that you are 

able to make the best contribution you 

can according to your ability.

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Your commitment, while you are a student at the college, is to make the 

strongest effort you can to develop yourself through learning and to assist your 

fellow students and the college as a whole to promote the learning activities of 

everybody. Both of these are important - a student of the HCT is both someone 

who learns and who helps others learn through their participation and support for 

the activity of learning. 

Your teachers will work with you to help you explore the details of how you can 

be a good learner. This should change over time. Some students may need more 

help at the start of their time at the HCT, but all are expected to grow quickly to a 

point where they can understand what their learning needs are and to take steps 

independently to answer those needs. 

No one can give you knowledge, although everybody will help you along the 

way. Knowledge grows within a person through learning and only that person can 

do the learning. Teachers can help you by teaching you or guiding you to where 

you might find information and answers to your questions, your fellow students 

can also help you and your books and other information sources can help, but it 

is you that must do the learning. 

As part of learning about the world, the HCT expects its students to meet high 

standards. These include all those standards that we would expect in the world 

of work - respect for others, high levels of attendance and punctuality, attention 

to deadlines and other requirements. The HCT’s attendance rules are very clear 

and generous, and failure to follow them is seen as evidence that a student is 

not ready for the commitment that is needed by the HCT. The great majority of 

students who join the HCT are ready - ready to commit themselves to meeting 

high standards and to embrace learning. The HCT welcomes all such students into 

our vibrant learning community. 


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COMPLAINTS AND GRIEVANCES 

In case you have a concern or complaint with any member of staff and to facilitate 

the resolution in a fair and equitable manner, please follow this procedure outlined 

below. 

This procedure does not address: 

1. Grievances about students 

Actions by students are not to be dealt with via this procedure. Student 

behavior is subject to the Code of Conduct. Any student who has a 

complaint to raise under the college Code of Conduct shall speak with the 

student or request a meeting with a student services staff person, or any 

member of management. 

2. Change of programs/courses of study 

Requests to take challenge exams, change programs, sections or courses 

of study are not addressed under this procedure. Any such requests must 

be made via Program Chairs or Academic Services. 

3. Facilities/Transport/Canteen 

Concerns, complaints, or grievances about the canteen, transportation, 

or facilities are not addressed via this procedure. Such concerns may be 

brought forward to the student council, student services, or any member 

of management. 

Administrative Authority 

Administration of this procedure is the responsibility of the Dean or their designee. 

All grievance records will be held in the student file in Academic Services for one 

year after disposition of the complaint. 

Procedure 

Any student having a complaint or grievance against a member of staff shall 

pursue the grievance as follows: 

Step 1 - Direct Discussion with College Employee 

The student will meet with the member of staff with whom they have a grievance, 

and in good faith, attempt to resolve the dispute. At this or any stage, the student 

may consult with student services staff for guidance and support. 

Step 2 - Discussion with Supervisor or Academic Chair 

If a satisfactory resolution is not reached after direct discussion with the member 

of staff with whom the student has the grievance, the student shall request in 

writing (including email) a meeting with the appropriate supervisor. 

The Supervisor or Chair will meet with the student within 2 weeks after receiving 

the written request. They will investigate the grievance and take appropriate 

actions to facilitate a fair resolution for all parties. Results of the inquiries, 

recommendations, and notice of the student’s right to appeal will be submitted, 

in writing, to all parties within one week of the meeting with the student.

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If the student is not satisfied with the decision, they may request a formal hearing 

before a Grievance Committee. This request must be made in writing to their 

program Dean within one week of receiving the recommendation for resolution. 

The written request must clearly state: a) the nature of the grievance, b) details 

of what actions have been taken to resolve the grievance and c) statement of 

requested resolution. A copy of the recommendation for resolution written by the 

Supervisor or Academic Chair must be attached. 

Formal Grievance Procedure 

If a student chooses to file a formal grievance, the following will occur: 

Formal Grievance Review Hearing 

The Dean who receives the request for a formal hearing will convene a 

Grievance Review Committee. The Grievance Review Committee shall 

meet within two weeks after receiving the request to recommend a fair 

resolution to the grievance. A designee of the Grievance Review Committee 

shall be named a recorder and will issue written recommendations to all 

parties within 3 days after the conclusion of the hearing. 

Composition of the Grievance Review Committee 

Members of the Grievance Review Committee shall be assigned as follows 

by the Dean: 

• Two (2) members of management (not directly supervising college 

employee in question or involved in the grievance) will be assigned by 

the Director; one will act as Committee Chair, and the other Recorder. 

One (1) faculty member not affiliated with the department involved. 

• One (1) student representative, member of student council not involved 

in the grievance to date. 

Appeal to the Director 

If the student is not satisfied with the decision of the Grievance Review 

Committee, they may appeal to the Director in writing within one week. The 

Director will review all documentation to date and as prepared by the Grievance 

Review Committee, as well as any appeal statements, and shall deliver a written 

decision within one week after reviewing the case. The Director’s decision will 

constitute final action by the college. 

Time limits on filing a Grievance 

A student must file a grievance within two weeks of the action that gives rise 

to the grievance. This rule may be suspended under exceptional circumstances: 

illness, leave, or absence of one or both parties to the grievance. 

Withdrawal of Grievance 

A student may chose to withdraw their grievance at any stage in the process. 

Should the student fail to comply with the above procedure, the grievance will be 

considered withdrawn. 


57 

COLLEGE RULES AND PROCEDURES 

The main college expectation for students of the college is to “smile and ask 

questions.” Being positive and inquiring when uncertain is a formula for 

success. The college has some set guidelines for students to ensure the safety, 

wellbeing, and positive environment for all. The code of conduct addresses such 

expectations. Each student has the responsibility to learn and commit to abiding 

by the following to the best of his or her ability as long as he/she is enrolled. 

STUDENT CODE OF CONDUCT 

I, ........................................................................................................................................................... , as 

a responsible student of Madinat Zayed and Ruwais Colleges hereby agree to 

follow the code of conduct while I am studying at the college. I understand that 

in college, on the buses and when in the community I am a representative of the 

college and must be an example of the college’s high standards. I am aware that 

in addition to this code of conduct, there are attendance guidelines, bus rules, 

and food/eating expectations with further details available for my benefit. 

As per the code of conduct, I agree that I will: 

1. SUPPORT LEARNING: To support learning I will: 

a. Respect the learning of my fellow students: Never disturb another class or 

classmate when they are learning 

b. Maintain a quiet atmosphere at all times: Always have my mobile phone on 

silent and not use it or during class 

c. Positively engage in my lessons: Only work on my laptop when it is required 

by my teacher 

d. Seek appropriate support: Raise any concerns I have with my teachers or 

student representatives before taking matters up with management 

e. Be punctual: Attend every class on my timetable and arrive on time for each 

lesson 

f. Be honest: Never engage in cheating, copying another’s work, or academic 

dishonesty 

2. BE A GOOD EXAMPLE: To be a good example I will: 

a. Use the internet responsibly: Never visit inappropriate sites or chat rooms on 

my laptop 

b. Be tidy: Always leave my classroom or workplace how I would like to find it 

c. Respect college property: Take special care of all college equipment and 

property, including laptops 

d. Be a positive role model: Behave well in class, concentrate and stay in class 

when I am supposed to, act in a grown-up way in the corridors, make use of 

the library and other learning areas 

e. Represent myself and the college positively: Portray a positive image of 

myself as a student and the college to all those I meet outside. Represent the 

college to the best of my ability when outside the college. 

f. Be Respectful of others: Behave in a professional manner with teachers, fellow 

students and college visitors at all times

58 


g. Support my College’s rules: No food from outside except for individual eating 

(no food for sharing). No selling of items on campus except as part of a project 

approved by management. No food or drink in the classrooms 

h. Be a responsible member of the college community: Always bring my HCT 

ID to college and on college trips, always bring my books and equipment to 

college, always have my laptop ready and charged when needed and closed 

when it is not needed. 

3. RESPECT ALL PEOPLE: To show respect I will: 

a. Always respect others’ boundaries/privacy: Never take a photograph or audio 

or video recording of anyone in the college without their consent 

b. Monitor my communication style: Always speak respectfully to others and 

never raise my voice 

c. Treat everyone equally: Not treat college workers with disrespect 

d. Honor my time commitments: Inform my teacher or supervisor, if I am going 

to be absent or late for any reason 

e. Show you can be trusted: If I commit to join a trip, I must attend. 

f. Respect others’ need for quiet: Only play music when wearing headphones 

4. CREATE A POSITIVE ENVIRONMENT FOR ALL: To help create a positive environment 

that enhances my safety and wellbeing I will: 

a. Always obey bus rules while on college transportation: Only ride the designated 

bus at authorized stops, and not bring non-students onto the bus 

b. Ensure that visitors to the colleges will only be invited with permission from 

the Director in advance and will be approved on the basis of educational 

purposes. All approved visitors must report to reception. 

c. Maintain Order: Always follow the instructions of any college staff at college 

or on college trips 

d. Support my Student Council members and class representatives 

e. Maintain professional boundaries: Never offer gifts (of any kind, individually, 

or as part of a group) to staff 

f. Keep college clean: Never eat or drink in the classrooms, libraries, ILC, and 

conference rooms 

g. Save the environment: Switch off lights and air conditioners when you can. 

h. Save trees: Don’t use paper. Don’t print. 

i. Avoid dangerous driving and parking: Drive slowly and park correctly 

j. Keep safe: No smoking in buildings. 

k. Keep the air healthy: No bakhour on college grounds or busses. 

l. Avoid fire danger: No charcoal or cooking fires 

m. Avoid electrical danger: No hairdryers, kettles, heaters or other electrical 

equipment. 


59 

القواعد السلوكية للطلبة 

مبوجب هذه الوثيقة وكطالب مسؤول / كطالبة مسؤولة يف كليات التقنية العليا يف مدينة زايد / الرويس 

اأوافق اأنا.........................................‏ على اتباع القوانني السلوكية املوضوعة من قبل الكليات طوال 

فرتة دراستي فيها . 

واأعترب نفسي ممثال للكلية ومنوذجاً‏ طيبا يحتذى به ، ‏سواء اأكنت يف احلرم اجلامعي اأم داخل احلافلة اأم يف 

اأي مكان عام؛ وبناءً‏ عليه ‏.يجب عليّ‏ التقيد مبا يلي : 

1( القواعد التعليمية ، يجب علي : 

‏•احرتام زمالء الدراسة.‏ 

‏•عدم ازعاج اأي ‏صف اآخر اأثناء التعليم.‏ 

‏•عدم ازعاج اأي زميل اأو زميلة اأثناء ‏ساعة الدريس.‏ 

‏•عدم استعمال الهاتف املحمول نهائياً‏ اأثناء الدرس ، اأو وضعه ‏صامتا.‏ 

‏•استخدام احلاسوب - الكمبيوتر الشخصي - عند طلب املعلم اأو املعلمة فقط . 

‏•اأتوجه باأي ‏شيء ينتابني اإىل املعلم اأو اإىل مرشد الطلبة اأو اإىل ممثل جملس الطالب . 

‏•اأحضر كل احلصص املقررة يف جدول مواعيدي الدراسية ، واأتواجد يف الفصل يف الوقت املحدد.‏ 

‏•المتناع عن جميع اأشكال الغش بجميع وسائله اأثناء المتحانات ، اأو اأن اأخون الأمانة الأكادميية ؛ 

كالنسخ من الكتب اأو من الزمالء.‏ 

2( اأن اأكون منوذجاً‏ وقدوة يحتذى بها يف الكلية وخارجها ؛ ولهذا يتوجب علي : 

‏•األ اأقوم ومن خالل جهاز كمبيوتري الشخصي.‏ بالدخول اإىل اأي موقع من مواقع املحادثة اأو 

التعارف اأو املواقع املخلة بالآداب والغري مالئمة لالأخالق الإسالمية . 

‏•اأن اأحافظ على نظافة قاعات التدريس اأو قاعات العمل ‏،واأن اأتركها نظيفة دائماً.‏ 

‏•العناية مبمتلكات الكلية واأجهزتها مبا يف ذلك اأجهزة الكمبيوتر الشخصية.‏ 

‏•اأن اأكون ممثال منوذجيا لكليتي بكل ما اأملك من جهد وقدرة ؛ولذلك يجب علي التصرف بخلق 

وتركيز داخل الصف الدراسي،‏ كما علي التواجد يف املكان الذي يطلب مني دائماً‏ ، كما ويجب علي 

التصرف بنضوج داخل اأروقة الكلية ويف املكتبة ويف اأماكن التعلم الأخرى.‏ 

‏•اأترك ‏صورة اإيجابية عن كليتي يف خميلة كل من اأقابله خاصة خارج الكلية.‏ 

‏•اأن اأتصرف بطريقة مهنيه مع الأساتذة وزمالئي الطالب وزوار الكلية يف كل الأوقات.‏ 

‏•التقيد التام بقوانني الكلية ‏:كعدم اإحضار اأي طعام من خارج الكلية ؛ من املطاعم اأو من حمالت 

البقالة ‏،ول اأحضر من الطعام اإل ما تتم املوافقة عليه مسبقاً‏ من الهيئة الإدارية ، كبعض 

الأطعمة املطلوبة يف املشاريع الطالبية.‏ 

‏•اأن اأصطحب معي بطاقتي اجلامعية يف كل الأوقات،‏ كما يجب علي اإحضار كتبي الدراسية،‏ وجهاز 

احلاسوب اخلاص بي والذي يفرتض اأن يكون جاهزا لالستخدام عند الطلب ، واأن اأغلقه حينما ل 

تكون هنالك حاجة ماسة لستخدامه.‏

60 


3( احرتام الآخرين : ولكي اأظهر احرتامي لالآخرين يجب علي : 

‏•عدم التقاط اأي ‏صور ‏شخصية لأي ‏شخص يف الكلية بدون موافقته على ذلك.‏ 

‏•اأن اأحتدث باحرتام مع الآخرين ‏،واأل اأرفع ‏صوتي اأمام اأحدهم.‏ 

‏•اأن اأتعامل مع كل العاملني بالكلية بكل احرتام وتقدير.‏ 

‏•اأن اأخرب املدرس اأو املشرف،‏ اأو اأحد اأعضاء جملس الطلبة اإذا كنت ‏ساأغيب اأو ‏ساأتاأخر لأي ‏سبب من 

الأسباب.‏ 

‏•اأن استخدم ‏سماعات الأذن اإذا اأردت ‏سماع املوسيقى حتى ل اأزعج الآخرين.‏ 

‏•اأن اأظهر للجميع مدى قدرتي على الوثوق بتصرفاتي ، فاإذا ما تعهدت مثال بالنضمام لأي رحلة 

جامعية ، فيجب علي احلضور واللتزام بذلك متاما . 

4( تهيئة وخلق بيئة اإيجابية من ‏ساأنها اأن تعزز السالمة والعافية للجميع ويجب علي من اأجل حتقيق ذلك 

علي : 

‏•األ اأطلب من ‏سائق احلافلة التوقف نهائياً‏ يف اأي مكان ماعدا املكان املقرر للتوقف.‏ 

‏•عدم دعوة اأى زائر اأو زائرة اإىل الكلية بدون احلصول على اإذن مسبق من املسؤولني وقبل موعد 

الزيارة،‏ علما اأنه يجب علي بيان الغرض التعليمي من الزيارة قبل املوافقة على هذا الإذن.‏ كما اأنه 

يجب العلم باأنه علي كافة الزائرات و الزائرين احلاصلني على اإذن زيارة مسبق تسجيل اأسمائهم 

يف مكتب الستقبال فور الوصول اإىل الكلية.‏ 

‏•اتباع التعليمات التي اأتلقاها من اأي عضو من اأعضاء هيئات الكلية الإدارية اأو التعليمية اأثناء 

مرافقتهم يل.‏ 

‏•دعم اأعضاء جملس الطالب وممثلي الطلبة . 

‏•عدم تقدمي الهدايا ‏)من اأي نوع ، منفردة،‏ او كجزء من جمموعة(‏ للموظفني يف الكلية.‏ 

‏•عدم الأكل اأو الشرب يف قاعات الدراسة ، ويف املكتبات ‏،ويف القاعات الأخرى . 

‏•اصطحاب بطاقه الكلية داخل الكلية واأثناء رحالت الكلية.‏ 

‏•احلفاظ على البيئة:‏ اإغالق الأضواء واملكيفات الهوائية قدر املستطاع.‏ 

‏•احلفاظ على الأشجار:‏ و عدم الإسراف يف استخدام الورق والطباعة.‏ 

‏•احلفاظ على نقاء اجلو:‏ بعدم استخدام البخور اأو العطور ‏سواء يف القاعات الدراسية اأو احلافالت.‏ 

‏•جتنب خطر التهور يف قيادة السيارات اأو وضعها يف الأماكن اخلاطئة ولذلك يجب علي التاأين 

اأثناء القيادة.‏ 

‏•احلفاظ على ‏سالمتي من خطر التدخني:‏ وعدم التدخني يف احلرم اجلامعي.‏ 

‏•جتنب خطر الكهرباء:‏ ولذلك مينع استخدام اأي نوع من املعدات الكهربائية مثل جمففات الشعر 

اأو ‏سخانات املياه.‏ 

‏•جتنب خطر النار ولذلك ليجب استخدام الفحم اأو نار الطهي.‏ 


61 

SECTION THREE 

COLLEGE SERVICES 

College Services 

Madinat Zayed Colleges and Ruwais Colleges offer a range of programs and 

support services providing opportunities to enhance student learning and 

promote student participation in social, cultural, recreational and governance 

programs. 

Academic Services 

Academic Services is principally responsible for ensuring that your registration 

and academic progression requirements are met. The following is a list of 

some of the services available: 

➲➲Admissions 

➲➲Student Registration and Records 

➲➲Student Withdrawals, Re-enrolment and Transfers 

➲➲Students’ Enrolment Verification documents 

➲➲Scheduling and Timetables 

➲➲Student Enrolment and Other Statistics 

➲➲Recognition of prior learning 

➲➲Student grades, transcripts, credentials and Letter of Completion 

If you have questions or concerns about any of these areas, please contact 

Academic Services.

62 


Registration and Re-enrollment 

Continuing students are automatically registered for the next term or semester 

unless they withdraw, or are asked to withdraw for academic reasons, or are 

suspended for academic or nonacademic reasons. Students who leave the college 

(withdraw or do not show up for a new semester) and wish to return, must 

initiate a petition to the Director which states the reasons for withdrawal and the 

reasons for the request to re-enroll. This should be given to Academic Services 

or faxed to the College’s main fax number. Management will review the situation 

and decide whether to accept the student or otherwise. The re-enrollments are 

subject to availability of space. 

Withdrawal 

Students sometimes seek to withdraw from a semester or academic year due to 

personal or academic reasons. The reasons or the timing may affect a student’s 

chances to return to the college or other issues. In order to best explore all 

options and make the best decision, students are encouraged to speak with their 

Academic Advisor (foundations or program Supervisor) or College Counselor. 

Students may be withdrawn from the college following due process for behavior 

reasons (as described in the code of conduct) or for attendance difficulties. To 

request to withdraw, please seek a withdrawal form from Academic Services. 

Graduation 

Academic Services will ensure that all entry and exit requirements are met for 

the student to graduate in a timely manner, perform degree audits and register 

students for IELTS examination to complete their final comprehensive assessment 

in English. 

Request for official documentation 

Students can approach Academic Services in case they cannot access their portal 

to request official documents such as official transcripts by paying a fee at the 

Finance Office or letters of enrollment for their employers. The request is routed 

online to Central Services and takes around 5-10 days for processing. 

Independent Learning Center 

The ILC is here to support and encourage you to study effectively on your own. 

• Our long term aim is to have you graduate as autonomous lifelong 

learners. 

• Our mid-term aim is to get you learning independently any time, any 

place. 

• 

Our immediate aim is to provide resources that are stimulating, relevant 

to your studies and interests, appropriate to your level of English and 

readiness to work independently. 

At the ILC we are determined to help you develop independent learning skills and 

habits. The ILC staff work with the teachers from all departments and the IT team 


63 

to seek out resources that will support your studies, coursework and projects and 

to identify the best software for your needs. 

In view of our short term aim, apart from arranging the usual academic and 

learning activities of students at the ILC, we offer ILC Reviews and ILC Workshops 

which are incorporated within your normal weekly academic schedules. 

What are ILC Reviews 

Each of the foundations sections is specifically scheduled for one or two period/s 

per week at its ILC to review, revise and practice the language components that 

the students concerned may have studied in their classes. Without making any 

significant additional demands on their time, these reviews provide students with 

opportunities to: 

Engage themselves in meaningful learning experiences, 

• 

classes, 

• 

problematic topics, and 

• 

Consolidate their understanding of the lessons taken in their respective 

Benefit from extra reading and learning focused on difficult and 

Review and revise study materials before they sit for assessment. 

What are ILC Workshops 

At college level studies, as part of your courses, you are expected to create 

posters, give presentations, design brochures and newsletters. In order to help 

you equip yourselves with necessary skills and knowledge for such work, we 

offer ILC workshops on the use of web applications and tools useful in creating 

and designing your presentations, posters, brochures, and video clips. Once every 

week, a new web tool or app is explored during the lunch hour in your ILC. 

The ILC opening hours are 

Ruwais ILC: Sunday - Thursday: 

Madinat Zayed ILC: Sunday - Thursday: 

8:30am - 8:30pm 

8:30am - 3:10pm 

Information Technology Services (ITS) 

Information Technology Services is responsible for providing and maintaining the 

IT infrastructure and communications systems that support the Colleges’ learning 

and administration requirements. IT Services is also dedicated to support the 

integration of new and emerging technologies into your classrooms and improve 

your learning development. 

Infrastructure 

A completely wireless network infrastructure is deployed to enable you and 

all the staff to be connected to the Internet and other online HCT resources at 

anytime and anywhere in the campus. All classrooms are equipped with state-ofthe 

art IT equipment to enhance your learning experience.

64 


Policies, Rules and Procedures 

HCT has established policies and procedures on software, Internet, e-mail and 

mobile phones. Please visit our HCT Portal for details. 

MZC and RUC Helpdesk System 

For IT related support, please contact us through the following channels. 

1. Web-Based Form: This is the primary and the recommended way in 

posting your requests and issues. Please log them online at http:// 

mzcruc-help.ad.hct.ac.ae. 

2. E-Mail: You can also send your request to mzcruc-help@hct.ac.ae. This 

will automatically create a ticket for you. 

3. Phone. 

MZC Helpdesk Number 

• Ext. 777 if you are calling from the office 

• or (02) 8 943 777 if you are calling from outside the office or from 

your mobile phones 

RUC Helpdesk Number 

• Ext. 888 if you are calling from the office 

• or (02) 8 943 888 if you are calling from outside the office or from 

your mobile phones 


65 

4. Walk-in. Our office is wide open for you. We are at RM 103 in MZC and 

RM 101 in RUC. 

Support Hours: 

MZC: Sunday - Thursday: 8:00am - 5:00pm 

RUC: Sunday – Thursday: 8:00am - 7:30pm 

Useful Links 

http://portal.hct.ac.ae This is where you can access a lot of HCT information 

including your grades, how you will be evaluated and any online courses you 

are taking. 

https://webmail.hct.ac.ae Visit this link to access your e-mail. 

http://mzc.hct.ac.ae Madinat Zayed College Internet site 

http://portal.hct.ac.ae/sites/mzc/ Madinat Zayed College Portal 

Library Services 

Welcome to your library. We are here to help you with all your reading, research, 

teaching and learning support needs! 

Here are some answers to Frequently Asked Questions (FAQs) about the Library. 

When is the library open 

In Madinat Zayed we are open before your classes begin and after your classes 

are finished (and all day in between) to serve you best. 

Sunday, Monday and Thursday: 8:30am - 3:30pm 

Tuesday and Wednesday: 8:30 - 7:00pm 

Saturday: 10:00am - 4:00pm 

In Ruwais, to serve both the Women’s and Men’s College students, the library is 

open: Sunday - Wednesday: 8:30am - 7:30pm 

Thursday: 8:30am - 3:30pm. 

What is in the library 

We have graded readers, fictions, DVDs and talking books. We have newspapers, 

magazines (in both Arabic and English) to keep you up-to-date with world events 

and the latest fashions/sports scores. 

We have reference materials for quick and in-depth information. We also 

have lots of books on all kinds of subjects. Both campuses have the Maktoum 

Collection of materials in Arabic and Madinat Zayed Women’s Library hosts The 

American Corner. 

Who can borrow library materials 

Any student with an HCT identification card can borrow (up to 10) books for 2 

weeks and DVD’s for three days. A Library card can also be purchased by any

66 


community member for borrowing purposes. Please contact the Circulation Desk 

(02-8943779) in Madinat Zayed Women’s or (02-8943-840) in Ruwais for further 

information. 

How do I know what is in the library 

You can visit our website to see the library catalogue: libraries.hct.ac.ae 

You can visit our very own Madinat Zayed & Ruwais College’s library website for 

specific information regarding our college libraries and events: mzc.hct.ac.ae/ 

library 

Come in and ask one of our friendly and knowledgeable library staff members! 

Can I borrow materials from other libraries 

As a registered student at Madinat Zayed Colleges or Ruwais Colleges you can 

borrow books from all HCT Colleges’. 

You can also borrow materials from Zayed University and the United Arab Emirates 

University through the LIWA connection. 

How do I improve my English 

Read! Read! Read! We guarantee your English will improve the more you visit us! 

Student Affairs 

Student Affairs offers programs and resources that impact the quality of the 

college experience for students-facilitating accessibility of college, and supporting 

student success and development while at college and beyond. Some of the 

areas student affairs oversees are: 

➲➲Counseling 

➲➲Career and Alumni Services 

➲➲Financial Aid 

➲➲Health and Wellness 

➲➲Special Needs 

➲➲Student Council 

➲➲Student Activities, Organizations, and Events 

➲➲Transportation 

➲➲Assistive Technology Learning Resource Center 

Counseling Services 

A professional counselor is available to help students with obstacles that may stand 

in their way of learning. The counselor assists students in recognizing learning or 

emotional challenges, or life circumstances, which affect their participation at 

college, and works with students to develop a plan to deal with their concerns. 


67 

Some concerns for which seeking counseling is appropriate include difficulties 

interacting with other students or teachers, as well as: 

➲➲Test anxiety 

➲➲Learning challenges 

➲➲Attention difficulties 

➲➲Depression and other mood disturbances 

➲➲Grief concerns 

➲➲Eating concerns 

➲➲Other emotional factors affecting academic performance 

The student counselor is available to help you to be a more successful student, 

and mature academically and interpersonally whilst at college. If you are not 

certain that the counselor can help you with your concerns, please ask, and the 

counselor will direct you to the appropriate person or office. 

Career Services 

Career Services is housed in the Student Development Centers. They provide 

resources and programs that assist students and graduates in establishing and 

advancing their careers in their degree fields. Counselors assist students to 

realize career opportunities, personal growth and academic success. These are 

addressed through numerous workshops, activities, personal consultation and 

career assessments. The Career Center staff may also assist students to find work 

placement, graduate employment, summer employment, and with alumni affairs 

after graduation. 

Financial Aid 

Students with financial aid needs (for laptops, meals, or others) should speak 

with a College Counselor or any student affairs staff. Student affairs staff will 

assist student to access resources available. There may also be opportunities for 

part-time employment at the college as well. Bus transportation is provided free 

of charge. 

Extra-Curricular Activities 

The Student Affairs department supports and enriches the college experience of 

Madinat Zayed Colleges and Ruwais Colleges students. The office works closely 

with Academic Services, college administration, and the student body to make 

sure that students have access to a wide range of resources supporting their 

education, including international opportunities. 

Educational Field Trips 

Field Trips and projects are a required component of HCT academic programs. If 

field trips occur outside the timetable hours or out of town, the college will inform 

the parents through written letters requesting their approval for these trips. 

Student must travel from and return to the location designated in the permission 

letters. No other arrangements, other than those agreed to in advance by parents/ 

guardians, are possible. Students who commit to a field trip must attend, or may

68 


be barred from travel during the academic year, if they do not show up. Field trips 

requests must be initiated by teachers via Academic Supervisors. 

Special Events 

The Student Affairs department oversees student activities, organizations and 

events. Student affairs staff work closely with academic departments, the Student 

Council, and community members to organize and participate in events outside 

the college, invite speakers to the campus, and other such activities that support 

student development and add to classroom learning. 

Health Services 

The Student Affairs office provides workshops and educational material for 

students concerning health and wellness issues. In the case of an emergency or 

if a student is seriously ill, student services staff will contact the student’s family 

to meet at the nearest hospital or to pick up the student. In case of emergency, 

first aid may be provided and an ambulance will be contacted. The college does 

not yet have a nurse or clinic on site, but this is expected to be added as soon as 

resources/space allow. 

Assistive Technology Learning Center and Special Needs Services 

Students with special needs may be eligible for extra support due to physical, 

medical or learning difficulties (such as chronic medical conditions, psychological 

conditions or physical impairments) that interfere with their participation in 

academic activities or other college involvement. If not revealed by NAPO, 

students with special needs are requested to identify themselves to counselors 

early in the academic year or when they know of any new special need, in 

order to avail of appropriate support. Students must provide professional 

documentation of their special need. The counselor may assess the student, refer 

the student for evaluation, assist the student in identifying available resources, 

or serve as a link between the student and academic departments. The Colleges’ 

provide reasonable academic accommodations for students with special needs. 


69 

The details are available on the HCT website. Various resources are available 

in the new Assistive Technology Resource Centers (ATLRC) to facilitate learning 

and academic engagement for students with various difficulties or physical 

challenges. The ATLRC is open during college hours and the resources may be 

used on campus or borrowed as needed. Some therapy services for psychological 

conditions of emotional issues associated with the special needs are available. 

Student Council 

The Student Council consists of students from the men’s and women’s colleges. 

The male and female student council members are elected by their respective 

student bodies. At the end of each academic year, students submit nominations 

and engage in voting process for the positions below: 

➲➲President 

➲➲Vice President 

➲➲Treasurer 

➲➲Student Services Representative 

➲➲Media and Public Relations Representative 

➲➲Events Coordinator 

➲➲Sports and Events Coordinator 

➲➲Secretary 

Under the guidance of a Student Council advisor, Student Council members serve 

as links between the students and the college management. Student Council 

members also work closely with class representatives. Class representatives are 

selected by students and faculty from each college section to carry the voice of 

the students to the Student Council members. 

In addition to representing the needs of the student body to the college 

administration, Student Council members represent the Colleges’ at community 

events, assume leadership roles in organizing college activities, plan leadership 

development and enrichment opportunities for the student body, as well as work 

to enhance the college spirit amongst the students. 

Student ID Cards 

For all new students, after working with Academic Services to ensure enrolment 

is complete and an ID number is generated, Student Services will print and issue 

college ID cards. You will need a valid Student ID Card to access: 

➲➲College campus 

➲➲Examinations 

➲➲Library and Learning Center

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➲➲Transport services 

➲➲Use other College facilities or services, e.g. the canteen 

The ID card will be valid for as long as you remain a student. The card must be 

returned to the college if you withdraw or discontinue your studies for any reason. 

You must show your ID card to security or college staff when requested. If you 

lose your ID card, a replacement card will be issued for a charge. Students with 

special circumstances may be given a “Flexible Leave Card” or “green card” which 

allows them to leave the college without supervisory permission; all others must 

speak with their Academic Supervisor and student affairs if they are requesting 

to leave while classes are in session. 

Transportation / Bus Services 

The students at Madinat Zayed Colleges and Ruwais Colleges come from as far 

away as Al Sila or Al Mirfa. This service is currently provided free of charge to all 

students who abide by the bus rules, and agree to pick up times and locations 

available. Rules below are in place to ensure that travel to and from college 

occurs in an orderly and safe manner. 

Bus Rules of Conduct 

➲➲Students will wait for the bus at the designated times and places, or inform the 

bus monitor or driver if they will not be present. 

➲➲Students will board the bus promptly when the bus arrives. 

➲➲Students will get off the bus at the agreed upon location; i.e. their home or 

pre-designated stop. 


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➲➲Students are not permitted to request the driver to make any stops during the 

journey. 

➲➲Students are not permitted to play music on the bus, unless headphones are 

used. 

➲➲Students must remain seated and not stand or dance while the bus is in motion. 

➲➲Students are not permitted to write on, or deface any part of the bus. 

➲➲Students must be courteous to and respectful of fellow passengers and drivers. 

➲➲Students are to keep the bus clean and free of litter. 

➲➲Students must not burn “bakhoor” or smoke on the bus. 

➲➲Students who bring food or drink on the bus must remove all litter when 

departing. 

➲ ➲ Students must obey the instructions given by the bus driver. 

➲➲Students are not permitted to give the driver any tips of money or gifts in lieu 

of special stops. 

➲➲Students, or vehicles carrying students, are not permitted to drive behind the 

bus. 

➲➲Students are expected to report any violations of these rules to the student 

counselor, or college management, as soon as they occur. 

قوانيين ركوب الهافلات 

‏ؙؙعلى الطالبات انتظار الباص فى املكان املحدود والزمن املحدد واخبار مسؤولة الباص فى حال عدم 

احلضور.‏ 

‏ؙؙعلى الطالبات الأنتظام فى الصعود اىل الباص.‏ 

‏ؙؙعلى الطالبات ابراز بطاقة الكلية لسائق الباص من اأجل ‏ضمان احلضور عند الصعود والنزول 

من الباص.‏ 

‏ؙؙعلى الطالبات النزول من الباص فى املكان املحدد مثل ( املنزل - اأو املوقف املحدد (. 

‏ؙؙعلى الطالبات عدم ‏سؤال ‏سائق الباص التوقف فى اأى مكان خالل الرحلة.‏ 

‏ؙؙعلى الطالبات استعمال السماعات عند الرغبة فى ‏سماع املوسيقى.‏ 

‏ؙؙعلى الطالبات اجللوس فى اماكنهم وعدم الرقص فى الباص وهو فى حالة السري.‏ 

‏ؙؙعلى الطالبات عدم الكتابة على الباص او تشويه اى جزء منه.‏ 

‏ؙؙعلى الطالبات اللتزام بالسلوك احلسن داخل الباص ‏سواء مع السائق اأو الزميالت.‏ 

‏ؙؙعلى الطالبات احلفاظ على نظافة الباص.‏ 

‏ؙؙعلى الطالبات عدم حرق البخور او التدخني داخل الباص.‏ 

‏ؙؙعلى الطالبات اللواتى يحضرون اى طعام او ‏شراب ، ازالة القمامة عند مغادرة الباص.‏ 

‏ؙؙعلى الطالبات اطاعة اوامر ‏سائق الباص.‏ 

‏ؙؙعلى الطالبات عدم تقدمي اى نقود او هدايا لسائق الباص لتوقفه فى اماكن خاصة بهم.‏

72 


‏ؙؙعلى السيارات التى تقل الطالبات عدم السري خلف باصات الكلية.‏ 

‏ؙؙعلى الطالبات البالغ عن اى خمالفة لهذه التعليمات اىل مسئولة الطالبات او الدارة عند حدوث 

اى خمالف.‏ 

‏ؙؙعلى الطالب / الطالبات انتظار احلافلة يف املكان املحدد،‏ ويف الزمن املحدد،‏ واإخبار املسؤول عن 

الباص يف حالة عدم احلضور.‏ 

‏ؙؙعلى الطالب / الطالبات النتظام عند ‏صعود احلافلة اأو عند النزول منها.‏ 

‏ؙؙعلى الطالب / الطالبات اإبراز بطاقة الكلية لسائق احلافلة من اأجل ‏ضمان احلضور عند 

الصعود والنزول من احلافلة.‏ 

‏ؙؙعلى الطالب / الطالبات النزول من احلافلة يف املكان املحدد مثل ( املنزل - اأو املوقف املحدد (. 

‏ؙؙعلى الطالب / الطالبات عدم الطلب من ‏سائق احلافلة التوقف يف اأي مكان خالل الرحلة.‏ 

‏ؙؙعلى الطالب / الطالبات استعمال السماعات عند الرغبة فى ‏سماع املوسيقى.‏ 

‏ؙؙعلى الطالب / الطالبات اجللوس يف اأماكنهم ، وعدم الرقص يف احلافلة اأثناء ‏سريها.‏ 

‏ؙؙعلى الطالب / الطالبات عدم الكتابة على احلافلة اأو تشويه اأي جزء منها.‏ 

‏ؙؙعلى الطالب / الطالبات اللتزام بالسلوك احلسن داخل احلافلة ‏سواء مع السائق اأو مع الزمالء.‏ 

‏ؙؙعلى الطالب / الطالبات احلفاظ على نظافة احلافلة.‏ 

‏ؙؙعلى الطالب / الطالبات عدم حرق البخور اأو التدخني داخل احلافلة.‏ 

‏ؙؙعلى الطالب / الطالبات عدم ترك القمامة،‏ بل يجب اإزالتها قبل مغادرة احلافلة.‏ 

‏ؙؙعلى الطالب / الطالبات اتباع تعليمات ‏سائق احلافلة.‏ 

‏ؙؙعلى الطالب / الطالبات عدم تقدمي اأي نقود اأو هدايا لسائق احلافلة بغرض توقفه يف اأماكن خاصة 

بهم.‏ 

‏ؙؙعلى السيارات التي تقل الطالب / الطالبات عدم السري خلف حافالت الكلية.‏ 

‏ؙؙعلى الطالب / الطالبات الإبالغ عن اأي خمالفة لهذه التعليمات اإىل املسؤول عن الطالب ‏/الطالبات 

اأو اإىل الإدارة عند حدوث اأي خمالفة.‏ 


73 

Other Services Available on Campus 

Cafeteria 

There are separate canteens for our male and female students in Madinat Zayed 

College and an open canteen in Ruwais College. These are equipped with all the 

latest equipment and best facilities. Every effort is made to ensure that the meals 

provided are nutritious, satisfying and affordable. The canteens are cashless; 

students pay with a system in which money is added to their ID cards which act 

as a debit card. 

Spinney’s Catering Division are the appointed provider at both Colleges’ and are 

open to suggestions for improvements or special requests, if given adequate 

notice. 

Prayer Rooms 

Prayer rooms are available on all campuses for men and women. 

Campus Access and Parking 

Parking 

Parking is available inside each campus. Students bringing their cars must show 

their Driving Licenses and ID cards at the time of entry in order to enable the 

security guard to identify and allow access to the campus otherwise access will 

be denied. Forced entry is subject to disciplinary action. 

Driving on Campus 

The security guards check traffic to make sure that only people who are allowed 

on campus enter and leave the college. Your driver must follow the instructions 

of the security guards. Drivers should drop students and pick up only where it is 

allowed. Drivers must drive safely and carefully. One must remember that the 

guards act for the security of students and the college. 

Security 

The Colleges’ have 24 hour security at each campus. You must respect the 

security guards, they work for the Director. They have the right to stop you from 

leaving the Colleges during class hours, and to ask you to leave after class hours 

if you do not have permission. 

Lost items will be taken by cleaners, security or other staff to the reception area. 

Please check with the receptionist for found items. 

Visitors to College 

HCT students interact with the faculty and staff of the college on a daily basis but 

may also interact with a number of guests, vendors and other college visitors.

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HCT is concerned that all individuals that students meet are properly authorized to 

enter the campus. To ensure proper security for our students, security personnel 

are stationed at each gate to allow those who are authorized to enter. 

The Security staff at the college entrances are appointed by the Director of the 

Colleges’ and have the right to stop anyone from entering the college without 

proper authorization. The security check is also required to prevent female 

students from leaving the college without proper permission. Students and 

guardians must show proper respect for the security staff. Any violation of these 

procedures may subject the student to suspension, probation or dismissal from 

the college. Security personnel have the right to carry out random checks on 

student and/or staff vehicles. 

Students must seek management permission before inviting any visitors to 

college. 

Safety and Evacuation 

A safety plan exists to ensure that students and staff know the procedures 

to follow in the event of an emergency. This plan is available in the Learning 

Resource Center. A team of staff members have been trained in emergency 

procedures and will take charge in an emergency. 

Students must be familiar with the procedures for evacuation. Procedures along 

with maps showing the location of the designated safety zones are located at 

every exit. If the fire alarm sounds: 

➲➲Do not attempt to put out a fire. Follow your instructor out of the building or 

proceed quickly to the nearest exit. 

➲➲Assemble at the nearest designated safety zone. Remain there until you hear 

the fire wardens give the “all clear”. 

➲➲Do not stand close to the building. 

➲➲Follow any instructions given to you by an instructor. 

➲➲Once the “all clear” is given, walk back to your classroom. 

We wish you all a safe, successful, and enriching year!

MZC College Handbook 2012-2013 - Higher Colleges of Technology

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