8831 SkyHD User Manual v15 FINAL.indd

TROUBLESHOOTING
TAKING CONTROL
What’s wrong?
I can’t get a picture on my HD
channels.
The audio and video are out
of sync when the SkyHD box is
connected to my home cinema
system.
My SkyHD box isn’t working:
The box is stuck on standby /
the screen is blue / the picture
is frozen and the remote control
or buttons on the box are not
responding.
54 USING SkyHD
Possible reason
You may not have the right subscriptions
or equipment.
The resolution output setting may be
incompatible with your TV set.
This is quite common and can be corrected
by adjusting the audio delay setting on
your SkyHD box.
Because of a temporary error, you
may need to restart your SkyHD box.
What to do now
You may not have the right subscriptions or equipment.
To upgrade to SkyHD, call us. If you’re sure you have
the right equipment and subscriptions to receive HD
channels, try following the steps under Changing the
picture settings (page 38).
Try changing the audio delay setting. See Adjusting
sound synchronisation (page 43) for details.
1 Make sure the mains lead is properly plugged in and
your SkyHD box is switched on.
2 Check all cable connections between your SkyHD box
and TV. If you are still experiencing the same issue,
restart your SkyHD box as follows:
1 If possible, make sure the box is in standby (amber
power light).
2 Wait one minute (important to avoid damage).
3 Turn the box off at the mains and wait one minute.
4 Turn the box back on. The power light turns amber.
5 Wait 30 seconds then press the power button.
6 The box comes out of standby and the power light
turns green. If this doesn’t solve it, call Customer
Service (see your Terms & Conditions).