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16<br />

Businessupdate<br />

<strong>Isle</strong> <strong>of</strong> <strong>Man</strong> Examiner, March 2006<br />

ISLAND ONLINE<br />

Each month<br />

GORDON<br />

LLOYD-WEST<br />

answers<br />

questions on<br />

technology<br />

issues.<br />

Oh no, not<br />

another version<br />

<strong>of</strong> Windows!<br />

Q: I saw an article in the UK<br />

press saying Micros<strong>of</strong>t is<br />

releasing a new version <strong>of</strong><br />

Windows — is this true<br />

A: I’m afraid it is and the bad<br />

new is that life is going to get<br />

even more complicated.<br />

Micros<strong>of</strong>t has been working for<br />

some years towards an<br />

operating system (OS) that<br />

moves away completely from<br />

the old MS-DOS system that<br />

made Bill Gates his original<br />

fortune.<br />

The new OS, Vista, due out<br />

later this year will put all<br />

Micros<strong>of</strong>t systems on the same<br />

footing as the Windows Server<br />

system, currently used mainly<br />

by businesses. A key reason for<br />

this is security with most PCs<br />

now being connected to some<br />

form <strong>of</strong> network, even if only via<br />

a broadband link. It will also do<br />

away with the different OS<br />

versions for specific devices<br />

such as the Tablet PC and have<br />

a more ‘Apple Mac’ style user<br />

interface.<br />

The problem for many people<br />

is that the new OS will require a<br />

clear decision over whether you<br />

are a ‘home’ or ‘business’ user<br />

as well as what multimedia<br />

facilities you need. There are<br />

versions for Home Basic, Home<br />

Premium, Business, Enterprise<br />

and an ‘Ultimate’ version with<br />

varying levels <strong>of</strong> s<strong>of</strong>tware to<br />

manage networking,<br />

entertainment/gaming, security<br />

and data management.<br />

I suspect, however, that most<br />

business users who currently<br />

use Windows XP Pr<strong>of</strong>essional<br />

will need the ‘Ultimate’ version<br />

to get all they need. A full<br />

description <strong>of</strong> the new OS can<br />

be found on the Micros<strong>of</strong>t<br />

website.<br />

Q: We hear a lot about using the<br />

internet to save money on<br />

telephone calls but is it really<br />

viable to use these systems in a<br />

small business in the <strong>Isle</strong> <strong>of</strong><br />

<strong>Man</strong><br />

A: It is true that systems such as<br />

‘Skype’, which I have discussed<br />

several times in this column,<br />

are not generally appropriate<br />

for businesses. VoIP systems do<br />

not use standard telephone<br />

numbers but an ‘IP address’<br />

similar to an email address and<br />

most businesses don’t want to<br />

use one phone to call out on<br />

OUT WITH THE OLD: Micros<strong>of</strong>t has been working for some years towards<br />

an operating system (OS) that moves away completely from the old MS-<br />

DOS system that made Bill Gates his original fortune<br />

and another to receive calls.<br />

There is, however, a range <strong>of</strong><br />

systems coming on to the<br />

market now that allow anyone<br />

with a broadband connection to<br />

the internet to use their existing<br />

telephone system to access VoIP.<br />

These are generally referred to<br />

as ‘Gateway’ systems because<br />

they ‘route’ certain outgoing<br />

calls over the internet but allow<br />

incoming calls to be passed<br />

straight through.<br />

The issue for most businesses<br />

is, <strong>of</strong> course, whether the cost <strong>of</strong><br />

such a unit is justified by the<br />

savings on calls but I think that<br />

the price <strong>of</strong> such devices is now<br />

at a level where they are worth a<br />

look for most small businesses.<br />

Q: Does the new ‘chip & pin’<br />

system affect e-commerce<br />

websites selling goods using<br />

systems such as ‘Worldpay’<br />

A: No. All transactions on these<br />

types <strong>of</strong> e-commerce payment<br />

systems are treated as ‘card<br />

holder not present’ by the<br />

payment clearing systems that<br />

handle them.<br />

What this means in practice is<br />

that, whereas a shop using ‘chip<br />

& pin’ can get a refund for a<br />

payment that is refused by the<br />

cardholder’s bank or credit card<br />

company, you will not.<br />

This usually limits the amount<br />

that vendors will accept or<br />

means that goods are not<br />

dispatched until payment is<br />

cleared. You need to read the<br />

small print carefully before<br />

implementing such a system.<br />

iomtoday.co.im<br />

Ask Gordon<br />

Find out more about the issues dealt with this week, as well as many more, at<br />

www.gordonlloydwest.com. And ask Gordon a question using the website form<br />

provided.

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