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16<br />
Businessupdate<br />
<strong>Isle</strong> <strong>of</strong> <strong>Man</strong> Examiner, March 2006<br />
ISLAND ONLINE<br />
Each month<br />
GORDON<br />
LLOYD-WEST<br />
answers<br />
questions on<br />
technology<br />
issues.<br />
Oh no, not<br />
another version<br />
<strong>of</strong> Windows!<br />
Q: I saw an article in the UK<br />
press saying Micros<strong>of</strong>t is<br />
releasing a new version <strong>of</strong><br />
Windows — is this true<br />
A: I’m afraid it is and the bad<br />
new is that life is going to get<br />
even more complicated.<br />
Micros<strong>of</strong>t has been working for<br />
some years towards an<br />
operating system (OS) that<br />
moves away completely from<br />
the old MS-DOS system that<br />
made Bill Gates his original<br />
fortune.<br />
The new OS, Vista, due out<br />
later this year will put all<br />
Micros<strong>of</strong>t systems on the same<br />
footing as the Windows Server<br />
system, currently used mainly<br />
by businesses. A key reason for<br />
this is security with most PCs<br />
now being connected to some<br />
form <strong>of</strong> network, even if only via<br />
a broadband link. It will also do<br />
away with the different OS<br />
versions for specific devices<br />
such as the Tablet PC and have<br />
a more ‘Apple Mac’ style user<br />
interface.<br />
The problem for many people<br />
is that the new OS will require a<br />
clear decision over whether you<br />
are a ‘home’ or ‘business’ user<br />
as well as what multimedia<br />
facilities you need. There are<br />
versions for Home Basic, Home<br />
Premium, Business, Enterprise<br />
and an ‘Ultimate’ version with<br />
varying levels <strong>of</strong> s<strong>of</strong>tware to<br />
manage networking,<br />
entertainment/gaming, security<br />
and data management.<br />
I suspect, however, that most<br />
business users who currently<br />
use Windows XP Pr<strong>of</strong>essional<br />
will need the ‘Ultimate’ version<br />
to get all they need. A full<br />
description <strong>of</strong> the new OS can<br />
be found on the Micros<strong>of</strong>t<br />
website.<br />
Q: We hear a lot about using the<br />
internet to save money on<br />
telephone calls but is it really<br />
viable to use these systems in a<br />
small business in the <strong>Isle</strong> <strong>of</strong><br />
<strong>Man</strong><br />
A: It is true that systems such as<br />
‘Skype’, which I have discussed<br />
several times in this column,<br />
are not generally appropriate<br />
for businesses. VoIP systems do<br />
not use standard telephone<br />
numbers but an ‘IP address’<br />
similar to an email address and<br />
most businesses don’t want to<br />
use one phone to call out on<br />
OUT WITH THE OLD: Micros<strong>of</strong>t has been working for some years towards<br />
an operating system (OS) that moves away completely from the old MS-<br />
DOS system that made Bill Gates his original fortune<br />
and another to receive calls.<br />
There is, however, a range <strong>of</strong><br />
systems coming on to the<br />
market now that allow anyone<br />
with a broadband connection to<br />
the internet to use their existing<br />
telephone system to access VoIP.<br />
These are generally referred to<br />
as ‘Gateway’ systems because<br />
they ‘route’ certain outgoing<br />
calls over the internet but allow<br />
incoming calls to be passed<br />
straight through.<br />
The issue for most businesses<br />
is, <strong>of</strong> course, whether the cost <strong>of</strong><br />
such a unit is justified by the<br />
savings on calls but I think that<br />
the price <strong>of</strong> such devices is now<br />
at a level where they are worth a<br />
look for most small businesses.<br />
Q: Does the new ‘chip & pin’<br />
system affect e-commerce<br />
websites selling goods using<br />
systems such as ‘Worldpay’<br />
A: No. All transactions on these<br />
types <strong>of</strong> e-commerce payment<br />
systems are treated as ‘card<br />
holder not present’ by the<br />
payment clearing systems that<br />
handle them.<br />
What this means in practice is<br />
that, whereas a shop using ‘chip<br />
& pin’ can get a refund for a<br />
payment that is refused by the<br />
cardholder’s bank or credit card<br />
company, you will not.<br />
This usually limits the amount<br />
that vendors will accept or<br />
means that goods are not<br />
dispatched until payment is<br />
cleared. You need to read the<br />
small print carefully before<br />
implementing such a system.<br />
iomtoday.co.im<br />
Ask Gordon<br />
Find out more about the issues dealt with this week, as well as many more, at<br />
www.gordonlloydwest.com. And ask Gordon a question using the website form<br />
provided.