FINANCIAL CLEARING: - Syniverse Technologies

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A P U B L I C A T I O N O F S Y N I V E R S E T E C H N O L O G I E S
FINANCIAL
CLEARING:
Leading solution
now available
Visibility Insight into subscriber roaming
Customer Surveys Understanding global needs
Meet the Team CALA gets personal

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Inside SYNERGY
E X E C U T I V E C O R N E R
R E G I O N A L U P D A T E
Employee SPOTLIGHT
6
Cover Story
Happy New Year from Syniverse!
Asia Pacific (AP)
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3
4
5
Financial Clearing House
Regional Update
Global news
about Syniverse
Employee Spotlight
Meet William Ku
Syniverse Focus
CALA team
Customer Connection
Telefónica Moviles Argentina
For many around the world, January 1 is a time to reflect about the year just finished and
make resolutions that will serve as a foundation for the coming 12 months. We’re no different
at Syniverse.
Looking back, one of the highlights of the year was most definitely our acquisition of the
wireless division of BSG Clearing Solutions for data and financial clearing. The transaction was
completed on December 19, and our integration teams are busy today implementing a comprehensive
plan to seamlessly integrate our employees and solutions.
This acquisition is an important milestone for Syniverse
and our customers. First, it brought us a group of almost
200 first-class employees around the globe who have an
excellent industry reputation for their technical expertise
and superior customer service. Syniverse also is able to
now offer a world-class financial clearing house product
Allan Tam has joined the AP team as its senior leader of professional services.
He will oversee the region’s implementation resources to ensure we continue
to improve our implementation process and customer satisfaction. Peggy
Tsui, who manages Six Sigma initiatives in the region, has embarked on projects
designed to improve internal processes and enhance service quality. We
also have recently boosted our presence in Beijing, adding a number of new
employees to that office location.
Caribbean & Latin America (CALA)
A new office in Mexico City will be opening in February. Dave Murphy, who
has been with Syniverse since 1996 and has extensive experience in Latin
America, will become the new sales director for Central America based in
Mexico. For detailed information about what else is going on with the CALA
team, read the special feature on the next page.
William Ku
Senior Leader
South Asia Pacific
With an extensive background
in telecommunications
and particular
expertise in the number
portability (NP) arena, William
is a valuable member
of the Syniverse team.
He spoke with Synergy in
December.
Synergy: Tell me a bit about
yourself.
8 Visibility Services
Update
Real-time roaming data
for GSM & CDMA
11 Customer Service
Surveys drive improvements
12 Events Calendar/
Contacts
and a fully integrated financial and data clearing solution.
You can read more about this on page 6. We will keep you
updated as our plans progress. In the meantime, it’s business
as usual for all Syniverse customers – both existing
and new.
We also made great progress over the past year in our global expansion effort. Our onthe-ground
local presence continues to grow around the world in
key markets, putting us in a better position to focus on customer
needs and customer service. We opened a regional headquarters
in Buenos Aires as well as new offices in Brazil, Moscow and
Dubai, and we’re in the process of expanding our team in Beijing.
You can expect even more growth this year as we add additional
sales and customer service representatives to strategic locations
around the world.
Looking ahead to 2008, I anticipate outstanding possibilities for our company and our
customers. Our team continues to look for ways to improve our current products and services
while we develop new solutions that will simplify the complexity of doing business in today’s
competitive market, reduce operational costs and maximize revenue. Most of all, we look forward
to serving you – our most valued customers. J
“This acquisition is an
important milestone
for Syniverse and our
customers.”
Tony Holcombe
President & CEO
Europe, Middle East & Africa (EMEA)
The acquisition of the wireless clearing business of BSG adds almost 200
highly skilled employees to Syniverse, with the majority of them working in
Rüsselsheim, Germany, and in London. EMEA also has established a new
office in Moscow to allow us to better serve our clients in Eastern Europe.
Recent EMEA customer news includes a new data clearing contract with the
VimpelCom Group of operators, and a multi-year renewal contact to provide
voice and data clearing services to all 18 Vodafone companies.
North America (NA)
We are working hard with operators to prepare for the October deadline
to implement the GSMA’s new Near Real Time Roaming Data Exchange
(NRTRDE) anti-fraud standards. Already more than 20 NA operators have
chosen Syniverse DataNet, a robust solution that takes advantage of our
extensive experience in data clearing and fraud prevention. NA also is preparing
to host SOLUTIONS 2008, the company’s annual global customer
conference. Mark your calendars for the June 16-18 gathering that will take
place in St. Petersburg, Florida.
William: I am Singaporean
and earned an MBA in
international business and
bachelor’s degree in mechanical
engineering from
Imperial College London
after 30 months of military
service. My career began
in the oil industry, but I
quickly moved into telecommunications.
I joined
Syniverse in 2005.
Synergy: What projects are
you currently working on
William: I primarily work
on market development
activities and spearhead
all NP projects in the AP
region. I also spend a great
deal of my time managing
the Singapore number
portability deployment
project to ensure a smooth
launch later this year. I am
proud to personally be
involved in a project that is
so important to the people
of my country.
Cont.on page 11

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S Y N I V E R S E F O C U S
C U S T O M E R C O N N E C T I O N
Building local relationships is a key goal of CALA organization
Syniverse enters fourth year of providing key services
to Telefónica Moviles Argentina
CALA TEAM
Syniverse named Giorgio Miano as its inaugural
vice president for the Caribbean and Latin
America (CALA) region this past June. Giorgio
immediately established a regional headquarters office
in Buenos Aires and began expanding his team
throughout the region.
“Syniverse has been operating in CALA
for more than 15 years and has built an excellent
reputation for its critical CDMA- and GSM-based
services,” he said. “Today we are in a better position
than ever before to provide industry-leading
solutions that will allow CALA’s operators to both
realize operating efficiencies and offer new, revenue-
for maintaining and growing Syniverse’s business for
most of South America.
“I’m very excited about what is happening here,”
he said. “Over the last few years, the market has
become increasingly sophisticated, and the number of
mobile subscribers has skyrocketed.”
As someone who has been working in CALA
for close to eight years, Daniel said the new in-region
focus on customer service is a positive step – for both
the operators and for Syniverse.
“A local presence allows us to have a new kind of
relationship with customers and prospects,” he said.
“And we plan to do more than just build up our sales
When Telefónica Moviles Argentina
(Movistar), the mobile operator for the
Telefónica Group in Argentina, needs a service
provider, it looks at a number of characteristics.
“Technical expertise, of course, is extremely
important, but we also evaluate other criteria,”
said Cristian Paludi, roaming manager for Telefónica
Moviles Argentina. “It’s imperative that
the solutions we put in place and the companies
providing those solutions do two things: First, they
must assist us in supplying superior service to our
subscribers; second, they must make it easier for us
to operate in what is a very complicated industry
tor in Argentina, one other crucial element his
company requires in a service provider is excellent
customer service.
“Our first priority is our subscribers,” he said.
“Retaining our first-rate reputation with them
depends on our
ability to respond
to requests and
problems in a
timely manner.
Syniverse has
already shown it
has the experi-
Caribbean &
Latin America
generating services to their subscribers.”
Syniverse is actively implementing its global
strategy to have local presence in key markets to
better focus on customer needs and customer
team. We also will incrementally add in-region support
and development capabilities.”
The team in CALA has continued to expand,
with more people joining the group early this year.
today. We can always count on Syniverse for both.”
“It’s imperative that the solutions
we put in place...assist us in
With more
than 13 million
subscrib-
ence and capability
to help
manage a vital
part of Telefónica
La Recoleta, Buenos Aires, Argentina
Giorgio Miano
VP, CALA
service. The company, which
experienced double digit growth
in CALA over the last two years,
already serves about 30 mobile
operators throughout the region.
“Living and working close
to our customers gives us the ability to better
understand their specific business issues. This
“Living and working
close to our customers
gives us the ability to
better understand their
specific business issues.”
And in addition to its new Buenos
Aires regional headquarters, Syniverse
is currently setting up an office in
Mexico and has already established
one in Sao Paulo, Brazil, with Marcio
Kanamaru as director of sales.
Marcio, who has extensive experience in the telecommunications
market in Latin America, especially
supplying superior service to our
subscribers [and] make it easier
for us to operate in what is a very
complicated industry today.”
Cristian Paludi
Roaming Manager
Telefónica Moviles Argentina
ers, Telefónica
Moviles
Argentina
has been a
Syniverse
customer for
almost four
years. In fact,
Group’s business in Latin America, and we trust
them to continue to take care of strategically important
parts of our business, such as data clearing
and fraud detection.”
Giorgio Miano, who is based in Buenos Aires
and is vice president for Syniverse’s Caribbean and
Latin America (CALA) region, said he is extremely
pleased with the relationship Syniverse has built
insight helps ensure our new offerings and service
in Brazil, said the potential for growth in the Brazilian
the company recently extended its contract for
with Telefónica Moviles Argentina as well as nine
enhancements will meet their needs,” said Giorgio,
telecommunications sector is tremendous.
Syniverse to provide GSM roaming data clearing
other Telefónica Group mobile service providers
who previously served as regional sales director for
“I believe one of my most important responsi-
and settlement services for an additional four years,
in Latin America.
Syniverse’s EMEA region. “The operators in the
bilities is to ensure the requirements of our customers
and decided it will implement Syniverse DataNet
“Movistar wants to be able to continue
region see our local presence as a demonstration of
in Brazil are heard,” he said. “Syniverse has always
to meet the GSM Association’s October 2008
growing its customer base and provide advanced
our commitment to them.”
been about providing leadership in customer service.
deadline for the new Near Real Time Roaming
services to its subscribers,” he said. “When they
Daniel Santana, a veteran Syniverse team
A local office most definitely increases our ability to
Data Exchange (NRTRDE) standard.
outsource their services to us, they are able to
member who lives in Buenos Aires, is responsible
be there for the mobile operator.” J
Cristian said that as a leading mobile opera-
focus completely on their business objectives.” J

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S Y N I V E R S E F I N A N C I A L C L E A R I N G H O U S E
Syniverse FCH
Features
Eugene Bergen
Henegouwen
Executive VP, EMEA
“Syniverse is now in a
position to serve as that
one-stop shop to
facilitate an operator’s
many bilateral relationships
for both data and
financial clearing.”
• Integrated data and
financial clearing relationships
where operators
are provided with the
convenience and cost
savings associated with
bundled services; they
also benefit from the
critical relationships
needed to ensure data
and reporting integrity
for financial clearing and
settlement
• Ability to combine pay
ments and collections for
other services
• Ability to clear GSM
voice traffic, messaging
(SMS and MMS,
including interworking)
and data (3G, GRPS and
WLAN) transactions
• Data loading and checking
Financial Clearing House
Industry-leading solution
lowers risk, assures revenue
for GSM operators
Without a doubt, the complexity of doing business in today’s global telecommunications
industry is escalating in concert with the world’s exponentially growing number of mobile
subscribers. According to the GSM Association, its 700 mobile operator members across 218 countries
and territories now serve more than 2.5 billion customers. This means an almost unfathomable amount
of mobile traffic must be documented and accounted for each day, hour and minute. And with about
500,000 new GSM connections being made globally every hour, this complexity is only going intensify
for the world’s operators.
Eugene Bergen Henegouwen, executive vice president of Syniverse for EMEA, said he sees no stopping
the accelerating growth being seen in all parts of the globe.
He explained that today’s existing GSM operators have an average of 200 to 300 roaming partners,
and they will continue to add more. Other market growth factors for GSM include the proliferation of
non-voice services, particularly SMS and MMS, and price reductions for users that will lead to increased
traffic.
“The implications are staggering, especially when you think about financial clearing,” he said. “The
financial settlement of multiple roaming agreements is especially complex. Indeed, the GSMA rules
and regulations for invoicing and settlement are multifaceted, and require special expertise, experience
and knowledge of the GSM wireless and banking industries.”
For operators faced with such a daunting task, Syniverse has recently expanded its already wide
offering of industry leading solutions to include full-service financial clearing house (FCH) capabilities
that are available anywhere in the world.
Cont. on page 10
• Receivable invoice generation
and distribution
• IOT discount calculation
and management
• Payable invoice receipt
and reconciliation
• Exception handling and
dispute resolution
• Payable/receivable position
handling
• Banking and settlement
(including foreign exchange
handling)
• Proactive debt collection
• Monthly cycle reporting,
and comprehensive online
tools and analysis
• Overall management of
TAP and RAP files
• Guidance, support and
management of roaming
agreements

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V I S I B I L I T Y U P D A T E
Visibility ® Services reduce revenue loss, customer churn
for today’s mobile operators
Since the early days of roaming,
Syniverse’s Visibility Services has
provided mobile operators detailed subscriber
data and expert analysis of their
roaming operations. So what does this
mean for operators
Senior Product Manager Linda Pennot
said Visibility – a roaming data service
that makes available a comprehensive
source of real-time roaming data from
within an operator’s own network and
in other markets where their subscribers
may be roaming – provides a number of
benefits, including reduced churn, decreased
operating expenses and improved
roaming revenue.
“First, operators who have the ability to
proactively analyze roaming traffic at the
subscriber level and solve roaming problems
quickly are in a position to provide
much better customer service,” she said.
“Happy customers who can count on excellent
roaming and meaningful customer
service are less likely to switch service
providers. With the average cost to
acquire a new customer at approximately
$256, any tool that helps retain customers
is a tremendous benefit.”
She said Visibility also reduces operating costs for a business by streamlining operations
through the use of a single online tool that can be used across troubleshooting groups.
“Because Visibility provides subscriber-level data, front-line customer care service personnel
are able to troubleshoot complicated scenarios, avoiding the need to send those problems to
higher-cost technicians or engineers for resolution. And the easy-to-use web interface requires
minimal training, making it an excellent fit for service departments with high turnover.”
Finally, any time roaming subscribers have service problems and are unable to use their services,
operators lose revenue. Because Visibility drastically reduces the time it takes to resolve subscriber
roaming issues while the customer is still roaming, subscribers are able to quickly resume
roaming activities and, thus, continue to generate roaming revenue.
Meeting the needs of GSM operators
“A number of our GSM customers who knew of the CDMA solution asked if we would adapt it
for their technology. There was no hesitation on our part at all – asked and answered,” Linda said.
Visibility became available for the global GSM community in August 2006, and two new
features were added in 2007 that will enable operators to enhance customer service and fine tune
their roaming agreements based on real-time data.
One is Roaming Partner Analysis, which gives operators the
ability to compare the performance of their roaming partners,
identify sources of network problems and discover which subscribers
are impacted by network failures. The second, Visitor/
Subscriber Reporting, is a tool that enables operators to monitor
traffic counts, examine where subscribers are roaming, and identify
dynamic roaming traffic by country and network.
Evolving product helps in today’s complicated world
Over the years, Visibility has continued to evolve and respond to the changing needs operators
face in today’s increasingly complicated business environment. And Linda is first to promise Syniverse
customers that the company has every intention to keep responding to operators’ requirements
and ensuring Visibility continues to be the premier solution that it is today.
“Our vision is to offer a window into roaming network traffic that provides value to our customers,”
she said. “The bottom line is we are constantly listening and working to help our customers
minimize roaming revenue loss while providing great service to their customers.” J
Linda Pennot
Senior Product Manager
“Our vision is to offer a
window into roaming
network traffic that
provides value to our
customers.”

10 11
FCH Cont. from page 7
Aaron Frank
Senior Product Manager
“In today’s competitive environment where revenue assurance, profitability and cost savings are
key, it makes complete sense for an operator to turn to a FCH provider such as Syniverse,” Eugene said.
“A high-quality FCH reduces human error and administration costs while improving operational efficiency
through full automation. It also improves debt management through debt collection, allocation
of funds and a clear audit trail; ensures information is always accessible with 24-hour access to advanced
online reporting; integrates to an operator’s accounting package for easier reconciliation and management
of ledgers; and eliminates banking fees while ensuring competitive foreign exchange rates.”
He also said that as the wireless industry continues to mature, wireless operators are showing a
preference for clearing services suppliers who are able to provide both data and financial solutions in
the global marketplace.
“Syniverse is now in a position to serve as that one-stop shop to facilitate an operator’s many bilateral
relationships for both data and financial clearing. We also are fully able to provide financial clearing
services for operators who have already established a relationship with other data clearing houses
(DCH) as well.”
“Syniverse FCH has the
ability to clear with and for
any operator in the world.”
Aaron Frank is the senior product manager for Syniverse’s Financial Clearing House for GSM.
Having worked almost seven years in the financial clearing arena, he knows as well as anyone the advantages
for an operator of using an outside supplier to manage this part of their business.
“Syniverse helps GSM operators reduce risks while improving return via a
service that provides clearing and settlement for all of a GSM operator’s international
traffic,” he said. “The invoicing and collection services available through
our Syniverse FCH simplify an operator’s settlement processes with each of its
roaming partners for all billing records exchanged during an invoicing period. This includes receivables
from all partners who sent roamers into the operator’s network, and payables to all partners where the
operator’s subscribers utilize a service. All settlement functions are consolidated, and Syniverse acts on
the operator’s behalf. The operator simply funds its account, and Syniverse settles with all of its roaming
partners.”
Aaron said Syniverse, already a world-class provider of data clearing services and considered by
many to be the industry’s most innovative and quality-driven FCH vendor, has a number of features
that set it apart from the competition.
“Syniverse FCH has the ability to clear with and for any operator in the world. Already each
month, Syniverse FCH generates and receives approximately 18,000 invoices and settles some 8,000
roaming partner positions. We also offer financial clearing to all operators, irrespective of their DCH
vendor. In fact, Syniverse is the only FCH that works with all DCHs,” he said.
According to Aaron, an FCH provider must offer the highest level of transparency and system integration
throughout the entire financial clearing process, and must have relationships across multiple
layers of roaming partners and banks in order to be effective.
“We manage diverse financial transactions for many of the world’s largest mobile telecommunica-
Cont. on page 11
C U S T O M E R S E R V I C E
Customer feedback drives constant improvement
Pursuit of the industry’s best reputation for
customer satisfaction isn’t something that
Syniverse takes lightly. In fact, new customer survey
tools first implemented by Syniverse last July
support our aim to ensure customers are not just
Jim Lawn
Director, Global Sales Support
FCH Cont. from page 10
happy today but are
satisfied for years
to come, said Jim
Lawn, global sales
support director for
Syniverse.
“In order
to provide our
customers with
the highest-quality service and support, we must
constantly monitor their changing needs, perceptions
and overall satisfaction,” Jim said. “Client
feedback enables us to learn from our strengths
and identify opportunities for improvement.”
The current customer survey takes less than
15 minutes to complete, and focuses on overall
satisfaction, implementation, training, invoicing,
sales/account management, and customer service
and support. Clients rate their satisfaction in these
areas on a five-point scale, ranging from “very satisfied”
to “very dissatisfied.”
For 2007, Syniverse surveyed the North America
and CALA regions during July, and EMEA and AP
customers in October. In total, almost 300 surveys
were completed. New customers from the BSG
acquisition will be surveyed starting in late January.
The 2007 results indicated that the Syniverse
staff’s combined knowledge, courtesy and professionalism
are Syniverse’s strongest assets, with experienced
and committed employees a key reason for
high customer satisfaction marks. Syniverse’s ability
to provide reliable products and services was another
area that received high marks as well.
Jim said frequent surveys are important since
customer needs are constantly changing as business
requirements change. He strongly encourages
customers to complete the Syniverse survey
when contacted.
“This survey is one of the best and most
straightforward ways to let us know how we’re doing
and where we need to improve,” Jim said. “We’ve set
the bar extremely high and continue to be dedicated
to improving our clients’ satisfaction levels.” J
tions companies, so it is imperative that they have full confidence in our ability to authorize, collect
and settle communications-related charges,” he said. “Not only do we have what I consider to be
unmatched banking and foreign exchange expertise as well as world-renowned customer service, our
customers have the knowledge and confidence that a trusted, dedicated and professional organization
such as Syniverse is fully able to handle the complete process from start to finish.” J
William Ku Cont. from page 3
Synergy: What has been
your greatest success so
far
William: So far, it’s having
Syniverse chosen for
the Singapore number
portability project. My
involvement began in October
2005. When the RFP
was released a year later,
a multifunctional team
of Syniverse staff from
Singapore, Hong Kong and
Tampa was formed. After
nine months of work, we
won an exclusive, sevenyear
license to operate
the centralized number
portability services.
Synergy: What is Syniverse’s
reputation in the
Asia Pacific region
William: After Syniverse’s
acquisition of ITHL in 2006,
we became one of the
largest providers of mobile
technology and clearing
house solutions in AP. We
have reach throughout
the region and are on a
growth track. Syniverse
is known among our customers
to be very strong
technically and extremely
efficient in our implementation.
Synergy: What makes it
special to be a part of the
Syniverse team
William: Not only am I
proud to tell people I am
part of an industry-leading
company called Syniverse,
I also am extremely honored
to be a member of a
global group of professionals
who take great pride
in their work and are dedicated
to customer support
and satisfaction. J

S Y N I V E R S E W O R L D W I D E H E A D Q U A R T E R S
See you at the
following events . . .
Mobile World Congress
2008
February 11-14
Barcelona, Spain
Syniverse Users’ Group
Americas
February 19-21
Nashville, Tennessee, U.S.A
Corporate
Headquarters
8125 Highwoods Palm Way
Tampa, FL, USA 33647-1776
+1 813.637.5000
Syniverse Analyst Meeting
February 21
New York City, U.S.A.
CTIA Wireless 2008
April 1-3
Las Vegas, Nevada, U.S.A.
Syniverse Users’ Group
EMEA
April 28-30
Budapest, Hungary
IMS 2.0 World Forum 2008
April 22-24
Paris, France
RCA 2008 Annual
Convention
April 27-30
Las Vegas, Nevada, U.S.A.
Solutions 2008
June 16-18
St. Petersburg, Florida, U.S.A.
CALA
Headquarters
Thames 91/97
Unidad Funcional 43
1609, Boulogne
Partido de San Isidro
Provincia de Buenos Aires,
Argentina
+54 11 4765 8687
EMEA
Headquarters
Regus Zen Building
Newtonlaan 115
Utrecht, 3584 BH
The Netherlands
+31 30 210 6511
Asia Pacific
Headquarters
27/F, 248 Queen’s Road East
Wanchai
Hong Kong, China
+852 2893 3776
Simplifying complexity,
delivering possibilities
www.syniverse.com
© 2008 Syniverse Technologies, Inc. All rights reserved. Syniverse and the Syniverse logo are service marks and
Visibility is a trademark of Syniverse Technologies, Inc. Contact editor: synergy@syniverse.com.