How to submit a Port In Request via Fax

How to submit a Wireless Port Request Fax (WPR) via Syniverse’s Fax ServerNSP= Wireless Fax Trading Partner (TP)OSP= Wireless Carrier Using Syniverse’s Service Management Gateway (SMG) Porting Application.INITIAL SCENE:1.Wireless Fax TP (NSP) wants to submit a Port In request to “win” a Telephone Number (TN) from aWireless Carrier (OSP) that uses Syniverse’s SMG.• NOTE: This is a Port in for the Fax TP, a Port Out for the SMG TP2. The Wireless Fax TP manually fills out a 2-page Wireless Port Request (WPR) fax form3. The Wireless Fax TP faxes the WPR to Syniverse’s Fax Server*4. Syniverse’s Fax Server forwards the image to Optical Character Reader for Forms application.5. Syniverse’s Fax Repair Rep performs verification on the WPR via OCRFF & “Releases” to the SMG.• Note: Verification is identified as the process of reviewing inbound fax responses andrequests to identify fax errors, then correcting these errors using OCRFF. Fax errorsinclude questionable characters that OCRFF cannot recognize on the fax image (forexample, OCRFF is unsure if a mark is a numeral “1” or a lower case letter "L")6. The SMG sends the WPR to the OSP’s SMGThe following screen prints illustrate the fields to fill out on a WPR fax form, in order to pass theValidations (business rules) in the Syniverse SMG porting application. Fields highlighted in yellow areREQUIRED fields for the SMG.This example shows a single-line port request.NOTE: These instructions do NOT include information on how to pass Business Rules for specificSyniverse Customers.For example, “ABC Wireless” uses the Syniverse SMG Porting Application. ABC Wireless may requirethe Account Number AND the Social Security Number for ABC Wireless to “confirm” a Port Out.However, the Syniverse SMG only requires the Account number or the SSN, not both.For more detail on the fields listed below SEE ALSO:• Section 3.3.1 of the WICIS 2.0.1 Document.Wireless Port RequestMandatory Field in yellowPAGE 1 OF 21.Initial Request OR Supplement Type (check one):• Initial Request – check this box for initial port in request• SUP1 = Cancel Request (option when responding to WPRR with an “R”)• SUP2 = New Date and Time (option when responding to WPRR with an “R”)• SUP3 = Other/Modify (option when responding to WPRR with an “R”)2. Request Number: Fax TP can choose REQ_NO. For example “6924-3203051515” (NSP SPID-TN)3. Version ID: “01” (Version will increase by one for each submission)4. Page Number Information: Example 01 of 045. Response Number: On initial request, leave blank. When replying to a WPRR, enter RESP_NO provided by OSP6. Number Portability Direction (check one):• Wireless to Wireless (should always choose this option)• Wireless to Wireline• Wireline to Wireless7. Time Zone (check box): Choose the timezone of the fax TP8. SSN/Tax ID (use one): Social Security Number or a Business Tax ID. SSN must be in following format: 111-11-11119. Password/PIN – optional field10. Account Number – Can put the Account Number instead of the SSN or the Tax ID Format11. Old (NETWORK) Local SP: SPID for the OLD service provider12. New Local SP: SPID for the Fax TP; as they are Porting IN (If it’s a re-seller, like Wal-Mart, the New Local SPwould be different than “New Network SP”, ie Alltel, etc.)13. New Network SP: SPID for the Fax TP (This is the Wireless carrier; normally same as New Local SP)14. New Reseller Name: NSP Company Name (only used if New Local SP is different than New Network SP.Otherwise, leave blank)15. Date Sent: For example: 07 03 200316. Time Sent: For example: 03 15 X pm (can not be in military time and must be two digits)How to submit a Port In Request (WPR) via FAX 1-27-06BW.doc Page 1 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center

17. Desired Due Date:. For example: 07 03 200318. Desired Due Time: For example: 05 50 X pm For Wireless: the time must be at least 2.5 hrs in the future,using local time for the Fax TP.19. Coordinated Hot Cut: Optional (normally used for a complex port)20. Agency Auth. Status: Y21. Date of Agency Authorization: Should be same as date sent (can not be future dated)22. Authorization Name: This should be the name of the person that is actually asking the Fax TP Sales person for thePort to be done. (NOTE: The New SP will not know if this person is authorized to request a Port to be done. The OldSP can tell the New SP to decline if the person is not authorized to make the request.)23. Group Request Number: Optional24. Initiator Identification (Creator): This should be the Sales person or CSR (NSP) NOTE: This field is limited to15 characters25. Implementation Contact: Same as Creator or NSP Port Center NOTE: This field is limited to 15 characters26. Telephone Number for Implementation Contact: Contact Number for above. For example, 800-123-1234PAGE 2 OF 227. Prefix:Optional28. First Name - This should be the name of the person that is actually asking the New Fax TP Sales person for thePort to be done.29. MI (Middle Initial): Optional30. Last Name: Last Name of user requesting porting of number31. Suffix: Optional32. Business Name: If using a Tax ID/Account number, complete this section.33. Street Address (Number): Example: “1600” NOTE: If the customer’s address is a PO Box, put this info in theStreet Name field.34. Street Name: Example: “Pennsylvania Ave”35. Street Directional: N, S, E, W, SW, etc.36. Country: can leave blank37. City: Example: “Washington”38. State: Example: “DC”39. Zip Code: Example: “12345”40. Remarks: can leave blank on initial port request41. Number Portability Quantity: Should be 00001 on a single line port42. Line Number: Should be 00001 on a single line port43. End Subscriber: Not required on single line port44. Ported Telephone Number: TN to be ported (Example: 813-212-1234)Port In Request via WPR Fax Form – Page 1 of 2 (Form # 27431)How to submit a Port In Request (WPR) via FAX 1-27-06BW.doc Page 2 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center

Port In Request via WPR Fax Form – Page 2 of 2 (Form # 38841)* Syniverse Fax Server Phone NumbersSyniverse maintains two sets of inbound fax lines. One is dedicated for the receipt of machine generatedor typed forms and the other is dedicated for the use of hand-written forms.The following phone numbers can be used to reach Syniverse’s Production Fax Server (connected toSyniverse’s Production SMG):Syniverse Fax Server Phone Number for Machine-filled Forms = 813-739-6201Syniverse Fax Server Phone Number for Hand-filled Forms= 813-739-6202Syniverse WLNP E-Mail to respond to a port request: portresponse@syniverse.comSyniverse WLNP E-Mail to request a port request: portrequest@syniverse.comHow to Contact Syniverse’s Fax CenterPhone Number: (888) 338-7678E-mail Address: FaxCenterAnalysts@Syniverse.comFax Number: 813-739-6288 Note: This is not the phone number for the Syniverse Fax Server. Thosenumbers are listed above.Hours of Operation for Syniverse’s Fax CenterMonday-Friday: 8:00 a.m. – 6:00 p.m. ESTSaturday-Sunday: ClosedHow to submit a Port In Request (WPR) via FAX 1-27-06BW.doc Page 3 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center

How to submit a Port In Request (WPR) via FAX 1-27-06BW.doc Page 4 of 3 Last Update –01-27-2006Elizabeth Woltmann – Syniverse Operations Center