FINANCIAL CLEARING: - Syniverse Technologies
FINANCIAL CLEARING: - Syniverse Technologies
FINANCIAL CLEARING: - Syniverse Technologies
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V O L U M E 2<br />
N U M B E R 1<br />
J A N U A R Y 2 0 0 8<br />
A P U B L I C A T I O N O F S Y N I V E R S E T E C H N O L O G I E S<br />
<strong>FINANCIAL</strong><br />
<strong>CLEARING</strong>:<br />
Leading solution<br />
now available<br />
Visibility Insight into subscriber roaming<br />
Customer Surveys Understanding global needs<br />
Meet the Team CALA gets personal
2<br />
3<br />
Inside SYNERGY<br />
E X E C U T I V E C O R N E R<br />
R E G I O N A L U P D A T E<br />
Employee SPOTLIGHT<br />
6<br />
Cover Story<br />
Happy New Year from <strong>Syniverse</strong>!<br />
Asia Pacific (AP)<br />
3<br />
3<br />
4<br />
5<br />
Financial Clearing House<br />
Regional Update<br />
Global news<br />
about <strong>Syniverse</strong><br />
Employee Spotlight<br />
Meet William Ku<br />
<strong>Syniverse</strong> Focus<br />
CALA team<br />
Customer Connection<br />
Telefónica Moviles Argentina<br />
For many around the world, January 1 is a time to reflect about the year just finished and<br />
make resolutions that will serve as a foundation for the coming 12 months. We’re no different<br />
at <strong>Syniverse</strong>.<br />
Looking back, one of the highlights of the year was most definitely our acquisition of the<br />
wireless division of BSG Clearing Solutions for data and financial clearing. The transaction was<br />
completed on December 19, and our integration teams are busy today implementing a comprehensive<br />
plan to seamlessly integrate our employees and solutions.<br />
This acquisition is an important milestone for <strong>Syniverse</strong><br />
and our customers. First, it brought us a group of almost<br />
200 first-class employees around the globe who have an<br />
excellent industry reputation for their technical expertise<br />
and superior customer service. <strong>Syniverse</strong> also is able to<br />
now offer a world-class financial clearing house product<br />
Allan Tam has joined the AP team as its senior leader of professional services.<br />
He will oversee the region’s implementation resources to ensure we continue<br />
to improve our implementation process and customer satisfaction. Peggy<br />
Tsui, who manages Six Sigma initiatives in the region, has embarked on projects<br />
designed to improve internal processes and enhance service quality. We<br />
also have recently boosted our presence in Beijing, adding a number of new<br />
employees to that office location.<br />
Caribbean & Latin America (CALA)<br />
A new office in Mexico City will be opening in February. Dave Murphy, who<br />
has been with <strong>Syniverse</strong> since 1996 and has extensive experience in Latin<br />
America, will become the new sales director for Central America based in<br />
Mexico. For detailed information about what else is going on with the CALA<br />
team, read the special feature on the next page.<br />
William Ku<br />
Senior Leader<br />
South Asia Pacific<br />
With an extensive background<br />
in telecommunications<br />
and particular<br />
expertise in the number<br />
portability (NP) arena, William<br />
is a valuable member<br />
of the <strong>Syniverse</strong> team.<br />
He spoke with Synergy in<br />
December.<br />
Synergy: Tell me a bit about<br />
yourself.<br />
8 Visibility Services<br />
Update<br />
Real-time roaming data<br />
for GSM & CDMA<br />
11 Customer Service<br />
Surveys drive improvements<br />
12 Events Calendar/<br />
Contacts<br />
and a fully integrated financial and data clearing solution.<br />
You can read more about this on page 6. We will keep you<br />
updated as our plans progress. In the meantime, it’s business<br />
as usual for all <strong>Syniverse</strong> customers – both existing<br />
and new.<br />
We also made great progress over the past year in our global expansion effort. Our onthe-ground<br />
local presence continues to grow around the world in<br />
key markets, putting us in a better position to focus on customer<br />
needs and customer service. We opened a regional headquarters<br />
in Buenos Aires as well as new offices in Brazil, Moscow and<br />
Dubai, and we’re in the process of expanding our team in Beijing.<br />
You can expect even more growth this year as we add additional<br />
sales and customer service representatives to strategic locations<br />
around the world.<br />
Looking ahead to 2008, I anticipate outstanding possibilities for our company and our<br />
customers. Our team continues to look for ways to improve our current products and services<br />
while we develop new solutions that will simplify the complexity of doing business in today’s<br />
competitive market, reduce operational costs and maximize revenue. Most of all, we look forward<br />
to serving you – our most valued customers. J<br />
“This acquisition is an<br />
important milestone<br />
for <strong>Syniverse</strong> and our<br />
customers.”<br />
Tony Holcombe<br />
President & CEO<br />
Europe, Middle East & Africa (EMEA)<br />
The acquisition of the wireless clearing business of BSG adds almost 200<br />
highly skilled employees to <strong>Syniverse</strong>, with the majority of them working in<br />
Rüsselsheim, Germany, and in London. EMEA also has established a new<br />
office in Moscow to allow us to better serve our clients in Eastern Europe.<br />
Recent EMEA customer news includes a new data clearing contract with the<br />
VimpelCom Group of operators, and a multi-year renewal contact to provide<br />
voice and data clearing services to all 18 Vodafone companies.<br />
North America (NA)<br />
We are working hard with operators to prepare for the October deadline<br />
to implement the GSMA’s new Near Real Time Roaming Data Exchange<br />
(NRTRDE) anti-fraud standards. Already more than 20 NA operators have<br />
chosen <strong>Syniverse</strong> DataNet, a robust solution that takes advantage of our<br />
extensive experience in data clearing and fraud prevention. NA also is preparing<br />
to host SOLUTIONS 2008, the company’s annual global customer<br />
conference. Mark your calendars for the June 16-18 gathering that will take<br />
place in St. Petersburg, Florida.<br />
William: I am Singaporean<br />
and earned an MBA in<br />
international business and<br />
bachelor’s degree in mechanical<br />
engineering from<br />
Imperial College London<br />
after 30 months of military<br />
service. My career began<br />
in the oil industry, but I<br />
quickly moved into telecommunications.<br />
I joined<br />
<strong>Syniverse</strong> in 2005.<br />
Synergy: What projects are<br />
you currently working on<br />
William: I primarily work<br />
on market development<br />
activities and spearhead<br />
all NP projects in the AP<br />
region. I also spend a great<br />
deal of my time managing<br />
the Singapore number<br />
portability deployment<br />
project to ensure a smooth<br />
launch later this year. I am<br />
proud to personally be<br />
involved in a project that is<br />
so important to the people<br />
of my country.<br />
Cont.on page 11
4 5<br />
S Y N I V E R S E F O C U S<br />
C U S T O M E R C O N N E C T I O N<br />
Building local relationships is a key goal of CALA organization<br />
<strong>Syniverse</strong> enters fourth year of providing key services<br />
to Telefónica Moviles Argentina<br />
CALA TEAM<br />
<strong>Syniverse</strong> named Giorgio Miano as its inaugural<br />
vice president for the Caribbean and Latin<br />
America (CALA) region this past June. Giorgio<br />
immediately established a regional headquarters office<br />
in Buenos Aires and began expanding his team<br />
throughout the region.<br />
“<strong>Syniverse</strong> has been operating in CALA<br />
for more than 15 years and has built an excellent<br />
reputation for its critical CDMA- and GSM-based<br />
services,” he said. “Today we are in a better position<br />
than ever before to provide industry-leading<br />
solutions that will allow CALA’s operators to both<br />
realize operating efficiencies and offer new, revenue-<br />
for maintaining and growing <strong>Syniverse</strong>’s business for<br />
most of South America.<br />
“I’m very excited about what is happening here,”<br />
he said. “Over the last few years, the market has<br />
become increasingly sophisticated, and the number of<br />
mobile subscribers has skyrocketed.”<br />
As someone who has been working in CALA<br />
for close to eight years, Daniel said the new in-region<br />
focus on customer service is a positive step – for both<br />
the operators and for <strong>Syniverse</strong>.<br />
“A local presence allows us to have a new kind of<br />
relationship with customers and prospects,” he said.<br />
“And we plan to do more than just build up our sales<br />
When Telefónica Moviles Argentina<br />
(Movistar), the mobile operator for the<br />
Telefónica Group in Argentina, needs a service<br />
provider, it looks at a number of characteristics.<br />
“Technical expertise, of course, is extremely<br />
important, but we also evaluate other criteria,”<br />
said Cristian Paludi, roaming manager for Telefónica<br />
Moviles Argentina. “It’s imperative that<br />
the solutions we put in place and the companies<br />
providing those solutions do two things: First, they<br />
must assist us in supplying superior service to our<br />
subscribers; second, they must make it easier for us<br />
to operate in what is a very complicated industry<br />
tor in Argentina, one other crucial element his<br />
company requires in a service provider is excellent<br />
customer service.<br />
“Our first priority is our subscribers,” he said.<br />
“Retaining our first-rate reputation with them<br />
depends on our<br />
ability to respond<br />
to requests and<br />
problems in a<br />
timely manner.<br />
<strong>Syniverse</strong> has<br />
already shown it<br />
has the experi-<br />
Caribbean &<br />
Latin America<br />
generating services to their subscribers.”<br />
<strong>Syniverse</strong> is actively implementing its global<br />
strategy to have local presence in key markets to<br />
better focus on customer needs and customer<br />
team. We also will incrementally add in-region support<br />
and development capabilities.”<br />
The team in CALA has continued to expand,<br />
with more people joining the group early this year.<br />
today. We can always count on <strong>Syniverse</strong> for both.”<br />
“It’s imperative that the solutions<br />
we put in place...assist us in<br />
With more<br />
than 13 million<br />
subscrib-<br />
ence and capability<br />
to help<br />
manage a vital<br />
part of Telefónica<br />
La Recoleta, Buenos Aires, Argentina<br />
Giorgio Miano<br />
VP, CALA<br />
service. The company, which<br />
experienced double digit growth<br />
in CALA over the last two years,<br />
already serves about 30 mobile<br />
operators throughout the region.<br />
“Living and working close<br />
to our customers gives us the ability to better<br />
understand their specific business issues. This<br />
“Living and working<br />
close to our customers<br />
gives us the ability to<br />
better understand their<br />
specific business issues.”<br />
And in addition to its new Buenos<br />
Aires regional headquarters, <strong>Syniverse</strong><br />
is currently setting up an office in<br />
Mexico and has already established<br />
one in Sao Paulo, Brazil, with Marcio<br />
Kanamaru as director of sales.<br />
Marcio, who has extensive experience in the telecommunications<br />
market in Latin America, especially<br />
supplying superior service to our<br />
subscribers [and] make it easier<br />
for us to operate in what is a very<br />
complicated industry today.”<br />
Cristian Paludi<br />
Roaming Manager<br />
Telefónica Moviles Argentina<br />
ers, Telefónica<br />
Moviles<br />
Argentina<br />
has been a<br />
<strong>Syniverse</strong><br />
customer for<br />
almost four<br />
years. In fact,<br />
Group’s business in Latin America, and we trust<br />
them to continue to take care of strategically important<br />
parts of our business, such as data clearing<br />
and fraud detection.”<br />
Giorgio Miano, who is based in Buenos Aires<br />
and is vice president for <strong>Syniverse</strong>’s Caribbean and<br />
Latin America (CALA) region, said he is extremely<br />
pleased with the relationship <strong>Syniverse</strong> has built<br />
insight helps ensure our new offerings and service<br />
in Brazil, said the potential for growth in the Brazilian<br />
the company recently extended its contract for<br />
with Telefónica Moviles Argentina as well as nine<br />
enhancements will meet their needs,” said Giorgio,<br />
telecommunications sector is tremendous.<br />
<strong>Syniverse</strong> to provide GSM roaming data clearing<br />
other Telefónica Group mobile service providers<br />
who previously served as regional sales director for<br />
“I believe one of my most important responsi-<br />
and settlement services for an additional four years,<br />
in Latin America.<br />
<strong>Syniverse</strong>’s EMEA region. “The operators in the<br />
bilities is to ensure the requirements of our customers<br />
and decided it will implement <strong>Syniverse</strong> DataNet<br />
“Movistar wants to be able to continue<br />
region see our local presence as a demonstration of<br />
in Brazil are heard,” he said. “<strong>Syniverse</strong> has always<br />
to meet the GSM Association’s October 2008<br />
growing its customer base and provide advanced<br />
our commitment to them.”<br />
been about providing leadership in customer service.<br />
deadline for the new Near Real Time Roaming<br />
services to its subscribers,” he said. “When they<br />
Daniel Santana, a veteran <strong>Syniverse</strong> team<br />
A local office most definitely increases our ability to<br />
Data Exchange (NRTRDE) standard.<br />
outsource their services to us, they are able to<br />
member who lives in Buenos Aires, is responsible<br />
be there for the mobile operator.” J<br />
Cristian said that as a leading mobile opera-<br />
focus completely on their business objectives.” J
6<br />
7<br />
S Y N I V E R S E F I N A N C I A L C L E A R I N G H O U S E<br />
<strong>Syniverse</strong> FCH<br />
Features<br />
Eugene Bergen<br />
Henegouwen<br />
Executive VP, EMEA<br />
“<strong>Syniverse</strong> is now in a<br />
position to serve as that<br />
one-stop shop to<br />
facilitate an operator’s<br />
many bilateral relationships<br />
for both data and<br />
financial clearing.”<br />
• Integrated data and<br />
financial clearing relationships<br />
where operators<br />
are provided with the<br />
convenience and cost<br />
savings associated with<br />
bundled services; they<br />
also benefit from the<br />
critical relationships<br />
needed to ensure data<br />
and reporting integrity<br />
for financial clearing and<br />
settlement<br />
• Ability to combine pay<br />
ments and collections for<br />
other services<br />
• Ability to clear GSM<br />
voice traffic, messaging<br />
(SMS and MMS,<br />
including interworking)<br />
and data (3G, GRPS and<br />
WLAN) transactions<br />
• Data loading and checking<br />
Financial Clearing House<br />
Industry-leading solution<br />
lowers risk, assures revenue<br />
for GSM operators<br />
Without a doubt, the complexity of doing business in today’s global telecommunications<br />
industry is escalating in concert with the world’s exponentially growing number of mobile<br />
subscribers. According to the GSM Association, its 700 mobile operator members across 218 countries<br />
and territories now serve more than 2.5 billion customers. This means an almost unfathomable amount<br />
of mobile traffic must be documented and accounted for each day, hour and minute. And with about<br />
500,000 new GSM connections being made globally every hour, this complexity is only going intensify<br />
for the world’s operators.<br />
Eugene Bergen Henegouwen, executive vice president of <strong>Syniverse</strong> for EMEA, said he sees no stopping<br />
the accelerating growth being seen in all parts of the globe.<br />
He explained that today’s existing GSM operators have an average of 200 to 300 roaming partners,<br />
and they will continue to add more. Other market growth factors for GSM include the proliferation of<br />
non-voice services, particularly SMS and MMS, and price reductions for users that will lead to increased<br />
traffic.<br />
“The implications are staggering, especially when you think about financial clearing,” he said. “The<br />
financial settlement of multiple roaming agreements is especially complex. Indeed, the GSMA rules<br />
and regulations for invoicing and settlement are multifaceted, and require special expertise, experience<br />
and knowledge of the GSM wireless and banking industries.”<br />
For operators faced with such a daunting task, <strong>Syniverse</strong> has recently expanded its already wide<br />
offering of industry leading solutions to include full-service financial clearing house (FCH) capabilities<br />
that are available anywhere in the world.<br />
Cont. on page 10<br />
• Receivable invoice generation<br />
and distribution<br />
• IOT discount calculation<br />
and management<br />
• Payable invoice receipt<br />
and reconciliation<br />
• Exception handling and<br />
dispute resolution<br />
• Payable/receivable position<br />
handling<br />
• Banking and settlement<br />
(including foreign exchange<br />
handling)<br />
• Proactive debt collection<br />
• Monthly cycle reporting,<br />
and comprehensive online<br />
tools and analysis<br />
• Overall management of<br />
TAP and RAP files<br />
• Guidance, support and<br />
management of roaming<br />
agreements
8<br />
9<br />
V I S I B I L I T Y U P D A T E<br />
Visibility ® Services reduce revenue loss, customer churn<br />
for today’s mobile operators<br />
Since the early days of roaming,<br />
<strong>Syniverse</strong>’s Visibility Services has<br />
provided mobile operators detailed subscriber<br />
data and expert analysis of their<br />
roaming operations. So what does this<br />
mean for operators<br />
Senior Product Manager Linda Pennot<br />
said Visibility – a roaming data service<br />
that makes available a comprehensive<br />
source of real-time roaming data from<br />
within an operator’s own network and<br />
in other markets where their subscribers<br />
may be roaming – provides a number of<br />
benefits, including reduced churn, decreased<br />
operating expenses and improved<br />
roaming revenue.<br />
“First, operators who have the ability to<br />
proactively analyze roaming traffic at the<br />
subscriber level and solve roaming problems<br />
quickly are in a position to provide<br />
much better customer service,” she said.<br />
“Happy customers who can count on excellent<br />
roaming and meaningful customer<br />
service are less likely to switch service<br />
providers. With the average cost to<br />
acquire a new customer at approximately<br />
$256, any tool that helps retain customers<br />
is a tremendous benefit.”<br />
She said Visibility also reduces operating costs for a business by streamlining operations<br />
through the use of a single online tool that can be used across troubleshooting groups.<br />
“Because Visibility provides subscriber-level data, front-line customer care service personnel<br />
are able to troubleshoot complicated scenarios, avoiding the need to send those problems to<br />
higher-cost technicians or engineers for resolution. And the easy-to-use web interface requires<br />
minimal training, making it an excellent fit for service departments with high turnover.”<br />
Finally, any time roaming subscribers have service problems and are unable to use their services,<br />
operators lose revenue. Because Visibility drastically reduces the time it takes to resolve subscriber<br />
roaming issues while the customer is still roaming, subscribers are able to quickly resume<br />
roaming activities and, thus, continue to generate roaming revenue.<br />
Meeting the needs of GSM operators<br />
“A number of our GSM customers who knew of the CDMA solution asked if we would adapt it<br />
for their technology. There was no hesitation on our part at all – asked and answered,” Linda said.<br />
Visibility became available for the global GSM community in August 2006, and two new<br />
features were added in 2007 that will enable operators to enhance customer service and fine tune<br />
their roaming agreements based on real-time data.<br />
One is Roaming Partner Analysis, which gives operators the<br />
ability to compare the performance of their roaming partners,<br />
identify sources of network problems and discover which subscribers<br />
are impacted by network failures. The second, Visitor/<br />
Subscriber Reporting, is a tool that enables operators to monitor<br />
traffic counts, examine where subscribers are roaming, and identify<br />
dynamic roaming traffic by country and network.<br />
Evolving product helps in today’s complicated world<br />
Over the years, Visibility has continued to evolve and respond to the changing needs operators<br />
face in today’s increasingly complicated business environment. And Linda is first to promise <strong>Syniverse</strong><br />
customers that the company has every intention to keep responding to operators’ requirements<br />
and ensuring Visibility continues to be the premier solution that it is today.<br />
“Our vision is to offer a window into roaming network traffic that provides value to our customers,”<br />
she said. “The bottom line is we are constantly listening and working to help our customers<br />
minimize roaming revenue loss while providing great service to their customers.” J<br />
Linda Pennot<br />
Senior Product Manager<br />
“Our vision is to offer a<br />
window into roaming<br />
network traffic that<br />
provides value to our<br />
customers.”
10 11<br />
FCH Cont. from page 7<br />
Aaron Frank<br />
Senior Product Manager<br />
“In today’s competitive environment where revenue assurance, profitability and cost savings are<br />
key, it makes complete sense for an operator to turn to a FCH provider such as <strong>Syniverse</strong>,” Eugene said.<br />
“A high-quality FCH reduces human error and administration costs while improving operational efficiency<br />
through full automation. It also improves debt management through debt collection, allocation<br />
of funds and a clear audit trail; ensures information is always accessible with 24-hour access to advanced<br />
online reporting; integrates to an operator’s accounting package for easier reconciliation and management<br />
of ledgers; and eliminates banking fees while ensuring competitive foreign exchange rates.”<br />
He also said that as the wireless industry continues to mature, wireless operators are showing a<br />
preference for clearing services suppliers who are able to provide both data and financial solutions in<br />
the global marketplace.<br />
“<strong>Syniverse</strong> is now in a position to serve as that one-stop shop to facilitate an operator’s many bilateral<br />
relationships for both data and financial clearing. We also are fully able to provide financial clearing<br />
services for operators who have already established a relationship with other data clearing houses<br />
(DCH) as well.”<br />
“<strong>Syniverse</strong> FCH has the<br />
ability to clear with and for<br />
any operator in the world.”<br />
Aaron Frank is the senior product manager for <strong>Syniverse</strong>’s Financial Clearing House for GSM.<br />
Having worked almost seven years in the financial clearing arena, he knows as well as anyone the advantages<br />
for an operator of using an outside supplier to manage this part of their business.<br />
“<strong>Syniverse</strong> helps GSM operators reduce risks while improving return via a<br />
service that provides clearing and settlement for all of a GSM operator’s international<br />
traffic,” he said. “The invoicing and collection services available through<br />
our <strong>Syniverse</strong> FCH simplify an operator’s settlement processes with each of its<br />
roaming partners for all billing records exchanged during an invoicing period. This includes receivables<br />
from all partners who sent roamers into the operator’s network, and payables to all partners where the<br />
operator’s subscribers utilize a service. All settlement functions are consolidated, and <strong>Syniverse</strong> acts on<br />
the operator’s behalf. The operator simply funds its account, and <strong>Syniverse</strong> settles with all of its roaming<br />
partners.”<br />
Aaron said <strong>Syniverse</strong>, already a world-class provider of data clearing services and considered by<br />
many to be the industry’s most innovative and quality-driven FCH vendor, has a number of features<br />
that set it apart from the competition.<br />
“<strong>Syniverse</strong> FCH has the ability to clear with and for any operator in the world. Already each<br />
month, <strong>Syniverse</strong> FCH generates and receives approximately 18,000 invoices and settles some 8,000<br />
roaming partner positions. We also offer financial clearing to all operators, irrespective of their DCH<br />
vendor. In fact, <strong>Syniverse</strong> is the only FCH that works with all DCHs,” he said.<br />
According to Aaron, an FCH provider must offer the highest level of transparency and system integration<br />
throughout the entire financial clearing process, and must have relationships across multiple<br />
layers of roaming partners and banks in order to be effective.<br />
“We manage diverse financial transactions for many of the world’s largest mobile telecommunica-<br />
Cont. on page 11<br />
C U S T O M E R S E R V I C E<br />
Customer feedback drives constant improvement<br />
Pursuit of the industry’s best reputation for<br />
customer satisfaction isn’t something that<br />
<strong>Syniverse</strong> takes lightly. In fact, new customer survey<br />
tools first implemented by <strong>Syniverse</strong> last July<br />
support our aim to ensure customers are not just<br />
Jim Lawn<br />
Director, Global Sales Support<br />
FCH Cont. from page 10<br />
happy today but are<br />
satisfied for years<br />
to come, said Jim<br />
Lawn, global sales<br />
support director for<br />
<strong>Syniverse</strong>.<br />
“In order<br />
to provide our<br />
customers with<br />
the highest-quality service and support, we must<br />
constantly monitor their changing needs, perceptions<br />
and overall satisfaction,” Jim said. “Client<br />
feedback enables us to learn from our strengths<br />
and identify opportunities for improvement.”<br />
The current customer survey takes less than<br />
15 minutes to complete, and focuses on overall<br />
satisfaction, implementation, training, invoicing,<br />
sales/account management, and customer service<br />
and support. Clients rate their satisfaction in these<br />
areas on a five-point scale, ranging from “very satisfied”<br />
to “very dissatisfied.”<br />
For 2007, <strong>Syniverse</strong> surveyed the North America<br />
and CALA regions during July, and EMEA and AP<br />
customers in October. In total, almost 300 surveys<br />
were completed. New customers from the BSG<br />
acquisition will be surveyed starting in late January.<br />
The 2007 results indicated that the <strong>Syniverse</strong><br />
staff’s combined knowledge, courtesy and professionalism<br />
are <strong>Syniverse</strong>’s strongest assets, with experienced<br />
and committed employees a key reason for<br />
high customer satisfaction marks. <strong>Syniverse</strong>’s ability<br />
to provide reliable products and services was another<br />
area that received high marks as well.<br />
Jim said frequent surveys are important since<br />
customer needs are constantly changing as business<br />
requirements change. He strongly encourages<br />
customers to complete the <strong>Syniverse</strong> survey<br />
when contacted.<br />
“This survey is one of the best and most<br />
straightforward ways to let us know how we’re doing<br />
and where we need to improve,” Jim said. “We’ve set<br />
the bar extremely high and continue to be dedicated<br />
to improving our clients’ satisfaction levels.” J<br />
tions companies, so it is imperative that they have full confidence in our ability to authorize, collect<br />
and settle communications-related charges,” he said. “Not only do we have what I consider to be<br />
unmatched banking and foreign exchange expertise as well as world-renowned customer service, our<br />
customers have the knowledge and confidence that a trusted, dedicated and professional organization<br />
such as <strong>Syniverse</strong> is fully able to handle the complete process from start to finish.” J<br />
William Ku Cont. from page 3<br />
Synergy: What has been<br />
your greatest success so<br />
far<br />
William: So far, it’s having<br />
<strong>Syniverse</strong> chosen for<br />
the Singapore number<br />
portability project. My<br />
involvement began in October<br />
2005. When the RFP<br />
was released a year later,<br />
a multifunctional team<br />
of <strong>Syniverse</strong> staff from<br />
Singapore, Hong Kong and<br />
Tampa was formed. After<br />
nine months of work, we<br />
won an exclusive, sevenyear<br />
license to operate<br />
the centralized number<br />
portability services.<br />
Synergy: What is <strong>Syniverse</strong>’s<br />
reputation in the<br />
Asia Pacific region<br />
William: After <strong>Syniverse</strong>’s<br />
acquisition of ITHL in 2006,<br />
we became one of the<br />
largest providers of mobile<br />
technology and clearing<br />
house solutions in AP. We<br />
have reach throughout<br />
the region and are on a<br />
growth track. <strong>Syniverse</strong><br />
is known among our customers<br />
to be very strong<br />
technically and extremely<br />
efficient in our implementation.<br />
Synergy: What makes it<br />
special to be a part of the<br />
<strong>Syniverse</strong> team<br />
William: Not only am I<br />
proud to tell people I am<br />
part of an industry-leading<br />
company called <strong>Syniverse</strong>,<br />
I also am extremely honored<br />
to be a member of a<br />
global group of professionals<br />
who take great pride<br />
in their work and are dedicated<br />
to customer support<br />
and satisfaction. J
S Y N I V E R S E W O R L D W I D E H E A D Q U A R T E R S<br />
See you at the<br />
following events . . .<br />
Mobile World Congress<br />
2008<br />
February 11-14<br />
Barcelona, Spain<br />
<strong>Syniverse</strong> Users’ Group<br />
Americas<br />
February 19-21<br />
Nashville, Tennessee, U.S.A<br />
Corporate<br />
Headquarters<br />
8125 Highwoods Palm Way<br />
Tampa, FL, USA 33647-1776<br />
+1 813.637.5000<br />
<strong>Syniverse</strong> Analyst Meeting<br />
February 21<br />
New York City, U.S.A.<br />
CTIA Wireless 2008<br />
April 1-3<br />
Las Vegas, Nevada, U.S.A.<br />
<strong>Syniverse</strong> Users’ Group<br />
EMEA<br />
April 28-30<br />
Budapest, Hungary<br />
IMS 2.0 World Forum 2008<br />
April 22-24<br />
Paris, France<br />
RCA 2008 Annual<br />
Convention<br />
April 27-30<br />
Las Vegas, Nevada, U.S.A.<br />
Solutions 2008<br />
June 16-18<br />
St. Petersburg, Florida, U.S.A.<br />
CALA<br />
Headquarters<br />
Thames 91/97<br />
Unidad Funcional 43<br />
1609, Boulogne<br />
Partido de San Isidro<br />
Provincia de Buenos Aires,<br />
Argentina<br />
+54 11 4765 8687<br />
EMEA<br />
Headquarters<br />
Regus Zen Building<br />
Newtonlaan 115<br />
Utrecht, 3584 BH<br />
The Netherlands<br />
+31 30 210 6511<br />
Asia Pacific<br />
Headquarters<br />
27/F, 248 Queen’s Road East<br />
Wanchai<br />
Hong Kong, China<br />
+852 2893 3776<br />
Simplifying complexity,<br />
delivering possibilities<br />
www.syniverse.com<br />
© 2008 <strong>Syniverse</strong> <strong>Technologies</strong>, Inc. All rights reserved. <strong>Syniverse</strong> and the <strong>Syniverse</strong> logo are service marks and<br />
Visibility is a trademark of <strong>Syniverse</strong> <strong>Technologies</strong>, Inc. Contact editor: synergy@syniverse.com.