Healthcare Guide for Veterans - Lebanon VA Medical Center

Hardship Determinations & Waivers
Financial/Co-Payments
Requests for hardship evaluation may be made based on a change in your financial situation (loss
of job, retirement, etc.). Hardship requests only apply to future charges (not to current balances
for your VA care). To request consideration for hardship, a current financial Means Test should
be on file. A review of your request may result in a change to your eligibility or may impact your
co-payment status. Hardship considerations do not apply to prescription co-pays.
If you are financially unable to pay for care, you may request a waiver. A waiver applies only to
co-payments currently owed (from the last 180 days).
To request a waiver, a current financial Means Test must be on file. Waivers do not apply to the
following:
• Co-pay charges related to an emergent or humanitarian visit
• Charges related to inpatient per diem for hospital or nursing home care
For more information about Hardship Determinations or Waivers, call the Customer
Service line at 1-717-272-6621 or 1-800-409-8771 ext. 4041 or ext. 4499.
15