Healthcare Guide for Veterans - Lebanon VA Medical Center

Medications & Prescriptions
2. Once you are registered in the web site, you may request your VA prescription refills by
logging in to your account and clicking on “PHARMACY” then “RX REFILL” then
“Refill Prescriptions.”
3. Using the active prescription number(s), check the boxes on the right for the medications
that you want refilled. Click the red “SUBMIT REFILLS” button at the bottom of the
screen. Review your online prescription list to be sure that your request was approved.
To Request Refills by Telephone – 24 hours a day, 7 days a week, using the Automated Refill System
To request your prescription refills by using your touch-tone telephone:
1. Call 717-272-6621 or 800-409-8771
2. Press 3 for medication or pharmacy needs.
3. Press 1 to access the automated refill line.
4. When prompted, enter your full Social Security number followed by the # button on your
telephone.
5. Press 2 for pharmacy prescription options.
• Press 1 for refills, then,
→ Enter your seven-digit prescription number, followed by the # button.
(If your prescription number has a letter in it, DO NOT enter the letter.)
You may also. . .
• Press 2 to check the status of your prescription, then,
→Enter your seven digit prescription number, followed by the # button.
(If your prescription number has a letter in it, DO NOT enter the letter.)
• Press 3 for medication information
• Press 8 to speak to a pharmacy representative if you have questions about your
prescription than cannot be answered using any of the above options.
If you get a message that the prescription number does not match the Social Security
number, press 8 to speak to Pharmacy staff.
6. You may enter as many prescription numbers as you need to reorder in the same phone
call.
Allow at least 10 days for delivery.
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