Healthcare Guide for Veterans - Lebanon VA Medical Center

Primary Care
Telephone Care (also known as TLC or Telephone Liaison Care):
Speak with a nurse, 24 hours a day – ext. 6041
• because you are sick
• have medical problems or questions
• have a question for your Primary Care Team
• need test results
• need a prescription renewed because you have no refills left.
Cancelling an Appointment - Please don’t be a “No Show”
Help us to provide timely services. If you cannot keep your appointment, please notify us as soon
as possible so we can schedule another appointment for you and use your appointment slot for
another Veteran. To cancel an appointment, call the scheduling/cancellation line at ext. 5105.
What to Expect at Your First Primary Care Appointment
Veterans who elect to obtain their primary care at a VA facility will be assigned to a primary care
team. A Primary Care Team is comprised of physicians, physician assistants, nurse practitioners,
nurses, and/or clerks at the Lebanon VA Medical Center or a CBOC. The first primary care visit
will be scheduled at your convenience.
During Your First Visit You Will:
• Meet your assigned provider
• Have a physical examination
• Provide a complete medical history
The first primary care visit is an important one. This is the time for you to develop a relationship
and get acquainted with members of your primary care team. Please bring along your own
medical records from prior non-VA physicians.
Important items to remember for each Primary Care visit.
1. Write down everything you want to talk to the provider about since it is hard to remember
questions when you have your appointment.
2. Make a list of your medications or bring them with you so that you and the provider
understand what you are taking.
3. Ask questions about your condition and treatment so that you understand everything
before you leave.
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