ncr/doc/RealPOS/Other/5932_Keyboard/Technical_... - Alsys Data

NCR 5932 USB Keyboard 

User’s Guide 

B005-0000-1395 

Issue C

The product described in this book is a licensed product of NCR Corporation. 

NCR is a registered trademark of NCR Corporation. 

Pentium is a registered trademark of Intel Corporation. 

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, 

and firmware become available. NCR, therefore, reserves the right to change specifications without prior 

notice. 

All features, functions, and operations described herein may not be marketed by NCR in all parts of the 

world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, 

consult with your NCR representative or NCR office for information that is applicable and current. 

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, 

and value of this book. 

Address correspondence to: 

Manager, Information Products 

NCR Corporation 

2651 Satellite Blvd. 

Duluth, GA 30096 

Copyright © 2002 

By NCR Corporation 

Dayton, Ohio U.S.A. 

All Rights Reserved

iii 

Preface 

Audience 

Notice: This document is NCR proprietary information and is not to 

be disclosed or reproduced without consent. 

Safety Requirements 

This device does not contain any user serviceable parts and should 

only be serviced by a qualified service technician. 

Caution: Before servicing the equipment plug your ground strap into 

a proper grounding outlet. Failure to do so could damage the 

equipment. 

Warning: Before servicing the keyboard, disconnect the AC power 

cord from the retail workstation or PC to which the keyboard is 

connected. Also disconnect the cables from the PC/workstation to the 

keyboard. 

Caution: To protect the internal circuitry from damage, unplug the 

AC power cord and then momentarily press the power switch ON to 

drain the power supply capacitance. 

Caution: The power supply cord is used as the main disconnect 

device. Ensure that the socket outlet is located/installed near the 

equipment and is easily accessible. 

Le cordon d’alimentation est utilisé comme interrupteur général. La 

prise de courant doit être située ou installée a proximite du matériel et 

être facile d’accés.

v 

Table of Contents 

Chapter 1: General Overview 

Introduction ...........................................................................................1-1 

109 Key USB Keyboard..................................................................1-1 

Model Number ...............................................................................1-2 

Major Model Code .....................................................................1-2 

Sub Model Code.........................................................................1-2 

Power Code.................................................................................1-2 

Language Code...........................................................................1-2 

Features ..................................................................................................1-3 

Keylock ............................................................................................1-3 

Speaker.............................................................................................1-3 

MSR ..................................................................................................1-4 

Keyboard Status LEDs...................................................................1-4 

Comparisons Between the PS/2 and USB Keyboards.....................1-5 

Overview .........................................................................................1-5 

Summary .........................................................................................1-5 

Discussion........................................................................................1-6 

101-Key style keyboard .............................................................1-7 

Cappable Keys............................................................................1-8 

Double-High / Double-Wide Keys .........................................1-8 

Keyboard Programmability......................................................1-9 

Keylock ......................................................................................1-10 

Key Click ...................................................................................1-10 

Error Tone .................................................................................1-11 

MSR............................................................................................1-11 

Scanner port ..............................................................................1-11 

Additional port.........................................................................1-11

vi 

Power LED ................................................................................1-11 

Glide Pad...................................................................................1-12 

Fingerprint sensor....................................................................1-12 

Key Re-mapping Registry Manipulation Tool .........................1-13 

Chapter 2: Installation 

Environmental Conditions ..................................................................2-1 

Physical Environment....................................................................2-1 

Operating Range ........................................................................2-1 

Storage Range .............................................................................2-1 

Transit Range..............................................................................2-2 

Electrical Environment ..................................................................2-2 

Operational Environment .............................................................2-3 

System Configuration................................................................2-3 

Unit Setup ...................................................................................2-3 

Diagnostics..................................................................................2-3 

Physical Size ..........................................................................................2-4 

Installing the Keyboard........................................................................2-5 

Installation Goal..............................................................................2-5 

Cable Connections..........................................................................2-5 

USB Keyboard Scanner Connection.............................................2-6 

Powering Up..........................................................................................2-7 

Power Up Procedures ....................................................................2-7 

USB Keyboard.................................................................................2-8 

Keycode Charts...............................................................................2-9 

USB Keyboard Keycode Table .................................................2-9 

Labels....................................................................................................2-13 

External Nameplate......................................................................2-13 

Barcode/Serial Number Label....................................................2-14 

Weights and Measures Label......................................................2-15

vii 

Chapter 3: Programming 

Firmware ................................................................................................3-1 

USB Keyboard Capabilities...........................................................3-1 

FPGA Firmware Defaults..............................................................3-2 

Unique POS Capabilities ...............................................................3-2 

NCRUsbKeyboardCtl HID usages ..........................................3-3 

Programmable Key Matrix .......................................................3-5 

Configurable Key Click Tone .................................................3-11 

NCR Platform Software Components...................................3-12 

NCR USB Keyboard Control Parameterization Registry 

Values ........................................................................................3-14 

NCR USB Keyboard Control Data Capture Registry 

Values ........................................................................................3-15 

Chapter 4: 5932 USB Keyboard Migration 

Overview................................................................................................4-1 

Legacy USB Option ........................................................................4-1 

Services Considerations.................................................................4-1 

7452and 7453 Terminal Requirements...............................................4-2 

Restrictions ......................................................................................4-2 

Power Up and Operating System Considerations ...........................4-3 

Questions and Answers .......................................................................4-4 

Chapter 5: Service 

Introduction ...........................................................................................5-1 

Safety Requirements.............................................................................5-1 

Problem Isolation Procedures .............................................................5-2 

Troubleshooting Table...................................................................5-3 

Removing Parts for Replacement .......................................................5-5 

USB Keyboard.................................................................................5-5 

Removing the MSR ....................................................................5-5

viii 

Replacing the MSR Swipe.........................................................5-8 

Replacing the Speaker ...............................................................5-9 

Replacing the Keylock .............................................................5-10 

Removing the Keyboard Membrane Sheet...........................5-11 

5932 USB Kit and Spare Parts List ....................................................5-15 

5932 USB Kit..................................................................................5-15 

MSR Cleaning Cards....................................................................5-15 

USB Keyboard...............................................................................5-15 

Keyboard Cleaning Procedures ........................................................5-16 

Index 

Revision Record 

Issue Date Remarks 

A Feb 02 First printing 

B May 02 Updated Migration chapter with PS/2 – USB 

comparison information 

B Sep 02 Modify keyboard layout and keycode tables for 

F13-F20 keys 

C Dec 02 Updated Programming Chapter with firmware 

interface information

ix 

Radio Frequency Interference Statements 

Federal Communications Commission (FCC) 

Information to User 

This equipment has been tested and found to comply with the limits for a Class A 

digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide 

reasonable protection against harmful interference when the equipment is operated in 

a commercial environment. This equipment generates, uses, and can radiate radio 

frequency energy and, if not installed and used in accordance with the instruction 

manual, may cause harmful interference to radio communications. Operation of this 

equipment in a residential area is likely to cause interference in which case the user 

will be required to correct the interference at his own expense. 

NCR is not responsible for any radio or television interference caused by unauthorized 

modification of this equipment or the substitution or attachment of connecting cables 

and equipment other than those specified by NCR. The correction of interference 

caused by such unauthorized modification, substitution or attachment will be the 

responsibility of the user. The user is cautioned that changes or modifications not 

expressly approved by NCR may void the user’s authority to operate the equipment. 

Canadian Department of Communications 

This Class A digital apparatus complies with Canadian ICES-003. 

This digital apparatus does not exceed the Class A limits for radio noise emissions 

from digital apparatus set out in the Radio Interference Regulations of the Canadian 

Department of Communications. 

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. 

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les 

limites applicables aux appareils numériques de la classe A prescrites dans le 

règlement sur le brouillage radioélectriques édicté par le ministrère des 

Communications du Canada.

x 

Voluntary Control Council For Interference (VCCI) 

International Radio Frequency Interference Statement 

Warning: This is a Class A product. In a domestic environment this product may 

cause radio interference in which case the user may be required to take adequate 

measures.

Chapter 1: General Overview 

Introduction 

This document covers the Universal Serial Bus (USB) version keyboard 

Point-of-Service (POS) for the NCR 5932. Also discussed is a 

comparison between the older 5932 PS/2 and the 5932 USB keyboards. 

109 Key USB Keyboard 

The 109-key USB keyboard is a multifunction keyboard that is two 

keyboards built into one. 

The keyboard consists of two major sections: 

• 38-key POS keyboard 

• Industry-standard alphanumeric PC keyboard 

19586 

The keyboard contains the key matrix and other POS-specific functions 

such as Keylock, speaker, system status indicator, and magnetic stripe 

reader (MSR). This 5932 keyboard also has a USB port to connect a 

Scanner or other USB device.

1-2 Chapter 1: General Overview 

Model Number 

The keyboard's 12-digit model number is located on its serial number 

label. The model number identifies the keyboard features. The twelvedigit 

model number is defined in the following illustration. 

5932 50 06 90 90 

Class Number 

Major Model Code 

Language Code 

Power Code 

Sub Model Code 

19265 

Major Model Code 

Major Model Code Description 

50 USB Keyboard 

Sub Model Code 

The following sub model codes identify features of the USB keyboard. 

Sub Model Code Description 

03 POS/USB Keyboard No MSR 

06 USB Keyboard with 3 Track MSR and Keylock 

07 USB Keyboard with Keylock and No MSR 

08 USB Keyboard with 3 Track MSR and No Keylock 

08 USB Keyboard with no Keylock and No MSR 

Power Code 

Power Code 

Description 

90 All Countries, 50/60 Hz 

Language Code 

Language Code Description 

90 No Language

Chapter 1: General Overview 1-3 

Features 

The NCR 5932 USB Keyboard supports the following features: 

• Keylock 

• Speaker 

• Magnetic Stripe Reader (MSR) 

• Keyboard Status LEDs 

Keylock 

The USB keyboard has a four-position Keylock. You can rotate the 

Keylock between specific positions by use of three keys. The positions 

are explained in the following table. 

Abbreviation Position Description 

Ex Exception Used by the customer or service 

representative to perform low 

level programming such as 

workstation diagnostics, 

configuring the workstation, or 

loading the workstation. 

L Locked Used to lock keyboard input to 

prohibit use of normal functions. 

R Register Used when performing normal 

retail mode functions. 

S Supervisor Used by the supervisor to 

provide highest level of 

workstation control in cases such 

as refunds and running totals. 

Speaker 

The programmable speaker is capable of generating key clicks and 

error tones.


MSR 

The MSR is an optional feature that provides support for reading 

magnetically coded data cards. The keyboards support two different 

types of MSR: 

• ISO Tracks 1, 2, and 3 

• JIS-II and ISO Track 2 

The MSR head is connected to the MSR Amplifier Assembly via the 

MSR connector. The MSR Amplifier Assembly contains the 

amplification circuitry, a PCB, cable, and connectors. 

The MSR Amplifier Assembly is connected to the main PCB and 

mounted internally into the keyboard housing by the supplier on every 

unit. The intent is that when it becomes economically reasonable the 

MSR Amplifier Assembly (with modification) would be added the to 

MSR read head assembly kit and installed by the assemblers only when 

the customer requested the MSR option. 

Keyboard Status LEDs 

The keyboard has three status LED’s: 

• Num Lock 

• Caps Lock 

• Scroll Lock 

These features are used to provide the present state of the keyboard. 

The indicators are single color (Green) LED’s. When the system is off, 

no LED’s are illuminated.


Comparisons Between the PS/2 and USB Keyboards 

Overview 

Summary 

The NCR 5932 USB Keyboard is a replacement for its predecessor, the 

5932 PS/2 (wedge), with features and advantages not present in the 

older product. This section is a discussion of those features with some 

explanation of the advantages. 

The NCR 5932 USB keyboard improves on its predecessor by taking 

advantage of features of USB to increase flexibility and connectivity. 

The major advances are: 

1. Glide Pad integration 

2. Full keyboard re-programmability 

3. Added general-purpose connectivity via on-board USB port 

4. Future optional fingerprint sensor module 

There are also minor technical improvements, primarily a benefit for 

systems integrators. One example is the ability for host software to 

detect the presence or absence of the MSR, Keylock, and Glide Pad. 

Another example is the use of standard USB protocols throughout and 

even standard USB Human Interface Desine (HID) device classes 

where such device standards exist. NCR went so far as to help develop 

an additional standard in the case of the MSR. Use of such standards 

eases the job of systems engineers and integrators.


Discussion 

The NCR 5932 line of keyboards contain, most basically, a set of keys in 

a physical configuration that has been found useful to retailers. The 

keyboards also come with additional features, some optional, that add 

value to the retail environment. The following table lists these features. 

Following the table are paragraphs that more fully explain the 

terminology. 

Feature 5932 PS/2 (wedge) 5932 USB 

101-Key style keyboard Standard PS/2 Standard USB HID 

Cappable Keys 26 26 

Double-High / 

Double-Wide Keys 

Keyboard 

Programmability 

Firmware Detected, 

limited keys 

Fixed, limited 

Fully Programmable 

Fully Programmable 

Keylock 4 position wedge 4 position USB HID 

Key Click Yes, programmable Yes, programmable 

Error Tone Yes, wedge Yes, USB HID 

MSR 3 track Wedge 3 track Standard USB 

HID 

Scanner port 

RS232, limited, prequalified 

Power LED Yes No 

See General Purpose USB 

Port 

Glide Pad No Yes, Standard USB HID 

Additional port No General Purpose USB 

port for Scanner or any 

USB 1.1 compliant 

device. 

Fingerprint sensor No Planned USB module 

replaces Keylock


101-Key style keyboard 

The foundational difference between the NCR PS/2 keyboard and the 

NCR USB keyboard is the communications between the keyboard and 

the host computer. The PS/2 keyboard communicates using the PS/2 

communications protocol, which is bit-serial and operates at 

approximately 25 Kb. The USB keyboard uses the USB 1.1 protocol, 

which is a different bit-serial protocol that operates at either 1.5 or 12 

Mb. NCR’s keyboard operates at 12 Mb except for the Glide Pad, which 

operates at 1.5 Mb. 

Furthermore, each of these protocols includes a software layer. The 

PS/2 software layer is very simplistic, and presents a challenge when 

adding additional capabilities beyond the keyboard itself. All the 

added devices, such as MSR, Keylock, tone, and scanner are 

implemented as wedge devices. This means that these devices are 

wedged into the keyboard data stream and must spoof their way past 

the operating system to transfer data. This technique, though 

widespread, is burdened with problems, and is not standardized, 

resulting in installation and support difficulties. 

The USB software layer is standardized and well defined. It supports 

multiple simultaneous channels of communications, and permits 

additional capabilities to be added without negative impact. 

Furthermore, USB defines several levels of standards, including a 

standard for Human Interface Devices. This standard specifies 

behavior for many devices that are widely used in the computer 

industry, and permits proprietary extensions to be added for those 

devices that are less widely used. NCR’s USB keyboard includes both 

fully standard HID devices, such as the keyboard itself, the Glide Pad, 

and the MSR, and less-widely used and thus customized HID devices 

such as the Keylock and Error Tone. 

The USB keyboard implements a standard USB Hub internally. This 

hub provides independent connectivity to the several functional 

sections that comprise the keyboard.


For many years, the standard in keyboards was the keyboard style 

known as 101-Key. In recent years, with the broad acceptance of 

Graphical User Interfaces, keyboards have added one or two GUI keys 

and current keyboards are now called 102-Key or 103-Key style. The 

NCR PS/2 keyboard does not contain these GUI keys. The NCR USB 

keyboard does not have reserved positions for those keys, but permits 

those keys to be added using the keyboard programmability (see 

Keyboard Programmability). 

Cappable Keys 

Both USB and PS/2 NCR keyboards include keys that accept customerspecified 

key caps and labels. For example, one customer may wish to 

include buttons for DEPT, CLASS, and SKU on his keyboard. A 

different customer may have no use for these keys, but may want 

TIRES, BATTERIES, and ACCESSORIES on specific keys. Cap-able 

keys allow for this customization. 

Double-High / Double-Wide Keys 

Along with cap-able keys comes the ability to put caps over pairs of 

plungers, resulting in larger keys. On a standard keyboard, the space 

bar, the Enter key, the Tab, Delete, Shift, Control, and Alt keys are all 

wider than the rest. These keys are implemented with one or two 

plungers, but they cannot be modified for different functionality. On 

NCR keyboards, the cap-able keys may be capped in pairs. Key caps 

are available that cover two plungers, either double-high or double-wide. 

When two keys are capped individually, the keyboard firmware must 

detect each one as a different key, and must send different messages to 

the host computer to indicate different keys were pressed. When the 

same two keys are capped together, the firmware must somehow know 

this and send only one message.


With the 5932 PS/2, this is accomplished by using firmware that senses 

both plungers and the time lag between the plungers. If adjacent 

plungers are pressed within a certain interval, then the firmware only 

sends one of the two. Which one it sends is fixed, and the time lag is 

fixed. Thus, although this method works, it is subject to occasional 

error due to small mechanical tolerance problems. It is also somewhat 

limited in flexibility. 

With the 5932 USB, the keyboard is fully programmable. Two keys that 

are capped together can be programmed to literally BE the same key. 

(Duplicate messages are discarded.) Thus there is no limit to the 

flexibility, and no problem can be induced by the same minor 

mechanical problems experienced with the 5932 PS/2 keyboard. 

Keyboard Programmability 

The 5932 PS/2 keyboard includes the ability to select whether the 

keypad should be telephone- or calculator-style. This is implemented 

with a simple toggle that selects which layout is to be selected. No 

other programming is possible. 

The 5932 USB keyboard includes full programmability of the keyboard. 

Each and every key can be re-assigned as desired, and is only limited 

by the capabilities of a standard USB-HID keyboard. Based on registry 

entries, a program on the PC sends a complete keyboard layout matrix 

to the keyboard firmware. From that moment on, the firmware sends 

the newly assigned set of keys over the USB connection. No translation 

software is required in the host PC. 

New key values are assigned using registry entries. This means a 

keyboard can be replaced in the field without any extra programming 

steps. Once the terminal has been set up with key assignments, a 

replacement keyboard will automatically receive the programmed key 

assignments. Key assignments are sent from the registry whenever an 

NCR USB keyboard is connected to the PC, whether at power-on or 

hot-plugged.


Each key can be programmed to be a dead key, one single key, or a 

two-key combination. Most keys will be single key values. However 

some keys may be programmed as a two-key combination. For 

example, the combination of Shift and F1 key values may be used to 

provide compatibility with the 5932 PS/2 keyboard. A double-zero key 

is another potential use for this feature. Any combination of up to two 

key values may be assigned to a single plunger on the keyboard. 

The registry values can be managed using a simple text editor along 

with the operating system supplied registry editor. Alternatively, a 

GUI utility (non-supported) is available for visually manipulating the 

key assignments in the registry (see Key Re-mapping Registry 

Manipulation Tool). 

Keylock 

Both PS/2 and USB keyboards include a four-position Keylock. All 

PS/2 keyboards have a Keylock, whereas in the USB keyboard, it is 

optional. 

The PS/2 keyboard implements the Keylock as a wedge device. The 

USB keyboard implements the Keylock as a separate HID device. 

Because USB is designed for plug-and-play (PnP), the presence or 

absence of the Keylock is easily detected by the host software. 

In both keyboards, placing the key in the L (Locked) position disables 

the keyboard. In the PS/2 keyboard, the MSR and the external scanner 

port are disabled. In the USB keyboard, the MSR, the Glide Pad and the 

external USB port are all disabled. 

Key Click 

Both PS/2 and USB keyboards provide a small speaker that can be 

used to make a key click sound. The exact sound made for key clicks is 

programmable in both devices, and the sounds available are 

comparable.


Error Tone 

Both PS/2 and USB keyboards incorporate the ability for host software 

to evoke an error tone at the keyboard using the key click speaker. The 

capabilities are comparable. 

MSR 

Both PS/2 and USB keyboards provide an optional 3-track MSR in 

either ISO or JIS head configurations. The PS/2 keyboard cannot 

detect if the MSR is present. 

The USB keyboard implements the MSR as a separate USB HID device, 

conforming to the published HID standard for MSR devices. As with 

the Keylock, the PnP feature of USB communications makes it a simple 

matter for the host computer and thus the customer’s application to be 

aware of the presence or absence of the MSR. 

Scanner port 

The PS/2 keyboard contains an NCR-proprietary RJ-45 connection for 

RS-232 based scanners. This port has technical limitations and a limited 

subset of NCR scanners are qualified. 

The USB keyboard has no RJ-45 connector for RS-232 scanners. 

However see Additional Port. 

Additional port 

The PS/2 keyboard has no additional ports beyond the Scanner port. 

The USB keyboard provides a standard USB port connection to one of 

the internal hub’s ports. This connection permits a USB scanner, or for 

that matter, any standard USB device to be connected through the 

keyboard to the host computer. 

Power LED 

The PS/2 keyboard has an LED that indicates when power is present. 

The USB keyboard has no such LED.


Glide Pad 

The PS/2 keyboard has no Mouse, Trackball, or Glide Pad capability. 

The USB keyboard supports an optional Glide Pad. The Glide Pad is a 

standard USB HID mouse-type device, seen within the host computer 

software as separate from each of the other independent USB devices. 

As with the other USB PnP components of the USB keyboard, the 

presence or absence of the Glide Pad is easily detected in the host 

computer. 

Fingerprint sensor 

The USB keyboard has been designed to accommodate a Fingerprint 

Sensor Module. This module replaces the Keylock module, and 

operates as another independent USB device through the internal hub.


Key Re-mapping Registry Manipulation Tool 

A GUI Active-X control for Windows is available (though nonsupported) 

to simplify manipulation of the keyboard re-mapping 

registry entries. 

The Show Key #… radio buttons in the lower left allow the user to select 

whether to display the key tips, the HID usage values, or the NCRdesignated 

Key Number for display 

Clicking on an individual key highlights the key and enables the Key 

Number and Usage box. The current assignment is shown and two new 

key usages may be selected from the drop down boxes. Once selected, 

the new value can be assigned using the Set Usage button. The default 

value can be restored with the Restore Default button. 

A common need is to be able to toggle the keypad number layout 

between telephone and calculator style, so a special button is available 

for that function.


The values currently stored in the Registry for NCR 5932 USB 

keyboards can be retrieved by clicking the Get Registry Map button. The 

only values stored in the registry are the values that are non-default. 

All of the keys can be restored to default values with the Restore All 

Defaults button. 

After assigning new values to keys or restoring default values, the 

values may be written to the registry using the Set Registry Map button. 

This is the only action that actually causes the registry to be written. All 

other actions are held in program memory for display on the GUI. 

Only clicking this button will cause the current values to be saved. 

The Done/Exit button exits the control. If the Done/Exit key is pressed 

without pressing the Set Registry Map button, then no modifications are 

saved.

Chapter 2: Installation 

Environmental Conditions 

Physical Environment 

This section lists the physical and electrical environments required for 

the NCR 5932 USB Keyboards. 

Operating Range 

Condition 

Range 

Temperature 

5°C to 45°C (40°F to 113°F) 

Relative Humidity 10% to 90% 

Non-condensing 

Barometric Pressure 15.2 to 0.2 psi up to a 

maximum of 9,850 feet 

Storage Range 

Condition 

Range 

Temperature 

-10° to 50°C (14°F to 120°F) 

Temperature Change 15°C (27°F) per hour max. 

Relative Humidity 10% to 90%

2-2 Chapter 2: Installation 

Transit Range 

Electrical Environment 

Condition 

Range 

Temperature 

-40° to 60°C (-40°F to 140°F) 

Temperature Change 20°C (36°F) per hour max. 

Relative Humidity 5% to 95% 

Condensation may occur when equipment is transferred from cold to 

warm areas during shipment. If flash condensation has occurred, only 

operate the keyboard after the equipment has dried and been stabilized 

to the operating environment. 

The electrical environment required for the keyboard module is listed 

as follows. 

Parameter Symbol Min Max 

Supply voltage to keyboard VIN 4.75V 5.25v 

Supply current to keyboard I IN 500 mA 

Supply voltage to USB Port VOUT 4.75V 5.5V 

Supply current to USB Port IOUT 100mA 

Note: The user programmable speaker tone function on the USB 

keyboards is not supported when the keyboard is connected to a 

standard PC. The standard PC keyboard voltage tolerance is not 

sufficient to handle the extra power requirements of the programmable 

speaker tone. Only the default keyclick and error tones are supported 

on a PC. 

Caution: Be sure to turn off your PC or retail workstation BEFORE 

you plug in the keyboard. “Hot plugging” can result in damage to your 

PC due to the increased power requirements of the USB keyboards.

Chapter 2: Installation 2-3 

Operational Environment 

The following parameters apply to keyboard operations. 

System Configuration 

No keyboard configuration is required at installation time. The 

keyboard is configured at the time of manufacture by default to 

recognize the Ctrl-Alt-Del key combination for system reset. 

Unit Setup 

No unit setup is required at installation time, unless configuration 

must be changed from factory defaults. 

Diagnostics 

Upon Powering Up or receiving a reset, the keyboard initializes by: 

• Clearing RAM 

• Resetting the indicator lights 

Additionally, if a stuck key condition is detected, the USB HID 

Keyboard usage ID of the stuck key is returned following the 

successful status.


Physical Size 

184 mm 

(7.25 in.) 

455 mm 

(17.9 in.) 

45 mm 

(1.7 in.) 

35 mm 

(1.4 in.) 

19650


Installing the Keyboard 

Installation Goal 

Cable Connections 






être facile d’accés. 

The goal for installing the keyboards is for a reasonably trained 

operator or store manager to fully install the workstation in less than 

10 minutes. 

To qualify as “reasonably trained” an installer or store manager must 

be fluent with the terminology and basic technology of PC hardware 

and software. This level of knowledge can typically be found in an 

individual who has installed several PC systems, and who routinely 

uses a PC for personal or business computing. 

The keyboard communicates with the host system via a single USB 

compatible interface. They keyboard cable is a USB 1.1 compliant cable. 

The mating connector to the host is a UBS Series “A” plug and the 

keyboard side of the cable is enclosed with sufficient strain relief. The 

keyboard conforms to all operational and non-operational vibration 

and shock requirements. 

The length of the cable from the keyboard cabinet to the end of the 

connector is 70.1+ 0.5 inches. One end of the cable is to be internally 

connected but not soldered and clamped to the printed circuit board of 

the keyboard.


The pin assignments for the connector are shown below. 

Contact Number Signal Name Typical Wiring Assignment 

1 VBUS Red 

2 D- White 

3 D+ Green 

4 GND Black 

Shell Shield Drain Wire 

USB Keyboard Scanner Connection 

The USB keyboard may be connected to a USB hand held scanner or 

other USB device as shown in the following illustration. 

USB 

Cable 

USB 

Connector 

19587


Powering Up 

This section describes powering up the workstation and the initial 

checkout procedures after all hardware has been installed. 

Note: No keyboard configuration is required at installation time. The 

keyboard is configured at the time of manufacture by default to 

recognize the Ctrl-Alt-Del key combination for system reset. 

Note: No unit setup is required at installation unless configuration 

must be changed from factory defaults. 

Powering up procedures is described for the keyboard when 

configured with: 

• PC 

Power Up Procedures 

• 7452/53 Workstation 

• 7451 & 7456 Workstations 

Plug the USB keyboard Cord into a USB port on the workstation. 

1. Turn the Keylock to the Ex position. 

2. Power on the workstation.


USB Keyboard 

The USB keyboard key layout is shown below. 

1 2 3 

7 11 12 

78 

79 

84 

85 

15 

4 5 

6 8 

9 10 

13 14 

91 

92 

98 

99 

Num 

Caps 

Sc ro ll 

105 

106 

115 

Lo c k 

Loc k 

Loc k 

16 

17 

18 

19 

20 

21 

22 

23 

24 

25 

26 

27 

28 

30 

112 

113 

114 

31 

32 

33 

34 

35 

36 

37 

38 

39 

40 

41 

42 43 

44 

86 

87 

88 

80 82 

83 

45 

46 

47 

48 

49 

50 

51 

52 

53 

54 

55 

56 

58 

93 

94 

95 

81 

89 

90 

59 

61 

62 

63 

64 

65 

66 

67 

68 

69 

70 

72 

100 

101 

102 

103 

96 

97 

73 74 75 

76 77 107 108 109 

110 

111 

104 

Insert 

Home 

Page 

Up 

Pause 

Scrol 

Lock 

F1 F2 F3 F4 

ESC 

Delete 

End 

Page 

Down 

Print 

Screen 

Num 

Lock 

F5 F6 F7 F8 

Num 

Caps 

Scrol 

F9 F10 F11 

Lock Lock Lock 

~ ! 

1 

@ 

2 

# 

3 

$ 

4 

% 

5 

6 

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7 

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8 

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9 

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0 - 

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Ba c ksp a c e 

F12 

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+F3 

LShft 

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Tab 

Q 

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{ } 

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7 

8 9 

LShft 

+F5 

LShft 

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Caps 

Lock 

A 

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L 

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4 

5 

6 

LShft 

+F8 

LShft 

+F9 

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Ctrl 

Shift 

Z 

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19759


Keycode Charts 

The following tables correlate the keyboard key number, unshifted 

character and scan code for the USB keyboard 

USB Keyboard Keycode Table 

Key Number Unshifted Character USB HID Keyboard Usage ID (h) 

1 Insert 49 

2 Home 4A 

3 Page Up 4B 

4 Delete 4C 

5 End 4D 

6 Page Down 4E 

7 ↑ (up arrow) 52 

8 ← (left arrow) 50 

9 ↓ (down arrow) 51 

10 → (right arrow) 4F 

11 Pause 48 

12 Scroll Lock 47 

13 Print Screen 46 

14 Num Lock 53 

15 Esc 29 

16 ‘ (apostrophe) 35 

17 1 1E 

18 2 1F 

19 3 20 

20 4 21 

21 5 22 

22 6 23 

23 7 24 

24 8 25 

25 9 26



26 0 27 

27 — 2D 

28 = 2E 

30 Backspace 2A 

31 Tab 2B 

32 q 14 

33 w 1A 

34 e 08 

35 r 15 

36 t 17 

37 y 1C 

38 u 18 

39 i 0C 

40 o 12 

41 p 13 

42 [ 2F 

43 ] 30 

44 \ 31 

45 Caps Lock 39 

46 a 04 

47 s 16 

48 d 07 

49 f 09 

50 g 0A 

51 h 0B 

52 j 0D 

53 k 0E 

54 l 0F 

55 ; 33 

56 ‘ (single quote) 34 

58 Return 28 

59 Shift (left side) E1



61 z 1D 

62 x 1B 

63 c 06 

64 v 19 

65 b 05 

66 n 11 

67 m 10 

68 , (comma) 36 

69 . (period) 37 

70 / (forward slash 38 

72 Shift (right side) E5 

73 Ctrl (left side) E0 

74 Alt (left side) E2 

75 Space 2C 

76 Alt (right side) E6 

77 Ctrl (right side) E4 

78 F1 3A 

79 F2 3B 

80 Left Shift-F5 E13E 

81 Left Shift-F8 E141 

82 Left Shift-F6 E13F 


84 F3 3C 

85 F4 3D 

86 7 5F 

87 8 60 

88 9 61 



91 F5 3E 

92 F6 3F 

93 4 5C



94 5 5D 

95 6 5E 

96 + 57 

97 * 55 

98 F7 40 

99 F8 41 

100 1 59 

101 2 5A 

102 3 5B 

103 ENTER 58 

104 / 54 

105 F9 42 

106 F10 43 

107 0 62 

108 0 62 

109 . 63 

110 Enter 58 

111 - 56 

112 F12 45 

113 Left Shift-F3 E13C 

114 Left Shift-F4 E13D 

115 F11 44


Labels 

External Nameplate 

Each keyboard is marked with the NCR part number and revision 

level. The suppliers' sequential serial or tracking number and the 

suppliers' UL and CSA files numbers, around its respective marking.


Barcode/Serial Number Label 

The 5932 USB Keyboard has a barcode/serial number label as specified 

in NCR document 497-0422987. The label material is: 

NCR System Media 901840 Thermal Top Coated Permanent Adhesive. 

An example is shown below. 

NCR 

5932-MMSM-VFLL 

70-NNNNNNNN 

Mfg. Date: xx/xx/xx 

19911 

Where: 

MM = 2 digit Major Model Code 

SM = 2 digit Sub Model Code 

VF = 2 digit Voltage and Frequency Code 

LL = 2 digit Language Code 

NN = 8 digit Serial Number (Unique Number for each keyboard) 

Mfg Date = 2 digit month/2 digit day/2 digit year of manufacture


Weights and Measures Label 

The 5932 USB Keyboard has a Weights and Measures label. The label 

material is 3M #7380 tamper indicating polyester, with 3M #7745 

imprintable laminate. 

An example is shown below.

Chapter 3: Programming 

Firmware 

USB Keyboard Capabilities 

The NCR USB Keyboard is a multifunction device comprised of several 

functions, including a keyboard switch matrix and a speaker. Both of 

these functions are controlled by a single field programmable gate 

array (FPGA). 

The keyboard matrix translates between a key switch physical location 

and the key data reported to the host PC. This matrix is programmable. 

The matrix may be replaced in whole or in part, permitting any key to 

be mapped to any function. 

The FPGA has the ability to sound a short chirp whenever a key is 

pressed, providing auditory feedback to an operator of the keyboard. 

This auditory feedback is optional. The FPGA may be configured to 

make the sound or not to make the sound, depending on the particular 

application. 

The FPGA has no static memory and thus cannot retain any settings 

after power loss. Thus, each time the system to which this keyboard is 

connected is powered-up, or any time the keyboard is connected to a 

powered system, the FPGA must be informed of any pertinent settings. 

This function is an ActiveX/COM control (NCRUsbKeyboardCtl) that 

provides a mechanism by which the keyboard features of “key click 

sound” and “key translation matrix” can be set. 

The keyboard firmware is standard USB compatible keyboard 

firmware with added extensions for POS-specific functions.

3-2 Chapter 3: Programming 

The keyboard supports the following minimum standard PC keyboard 

capabilities: 

• System Reset (Control-Alt-Delete) 

The keyboard has additional capabilities unique to the POS 

environment. The keyboard firmware supports the following POS 

functions: 

• Programmable keyboard matrix 

• Configurable keyclick tone 

• Calculator or Telephone style numeric keypad configuration 

FPGA Firmware Defaults 

During USB initialization all USB devices are required to enumerate. 

Each device reports its data and ID to the host where the Host USB 

driver sends the report to the corresponding USB Device Driver. 

Power Up and Reset POS Default Conditions: 

• Default keyboard matrix configuration 

• Calculator style numeric keypad configuration 

• Num Lock On. 

Unique POS Capabilities 

The keyboard firmware supports the following POS-specific extensions 

to the standard PC firmware: 

• Programmable Key Matrix 

• Configurable Keyclick Tone 

• NCR Platform Software Components

Chapter 3: Programming 3-3 

NCRUsbKeyboardCtl HID usages 

NCRUsbKeyboardCtl employs industry standard and NCR Proprietary 

HID Usage interfaces to exercise the keyboard control programming 

capability of the firmware. The NCR Proprietary usages are contained 

in the following table: 

Table 1: NCR Proprietary HID Usages 

Usage 

HID_USAGE_PAGE_NCR_MISC 

KEYLOCK 

KEYBOARD_TONE 

KEYBOARD_MAP 

Hexadecimal Value 

0xFF8F 

0x01 

0x02 

0x03 

KEY_CLICK_INFO 

ERROR_TONE 

0x11 

0x12 

TONE FREQUENCY 

TONE DURATION 

TONE VOLUME 

0x21 

0x22 

0x23 

KEY_MATRIX_USAGE 

0x31


The report descriptors as emitted by the HID device should be 

consulted as the authority for the format of the reports. Software 

should access fields using report descriptor-based techniques and 

should not assume that all revisions of the product use identical report 

descriptors. The following provides interpretation information for 

these reports. 

Keylock hardware HID interface: The keylock reports its 

positions as HID buttons. The positions are assigned as follows: 

• Button 1 = Ex 

• Button 2 = L 

• Button 3 = R 

• Button 4 = S. 

Tone hardware interface: The ErrorTone usage collects a tone 

output report that sounds an immediate tone. The KeyClick usage 

collects a tone output report that sets the sound made for a key 

click. The units for Duration are milliseconds. The volume is a value 

between Logical_Minimum (silent) and Logical_Maximum (greatest 

volume). The tone is an index from Table 2: Note Numbers and 

Frequencies. 

The MSR interface: The MSR conforms to the USB HID standard 

for MSRs as described in the HID Usage Tables for POS, Ver 1.02, 

see http://www.usb.org/developers/hidpage.html#pos. 

The Key Matrix: The Key Matrix report contains an overlay for the 

keyboard look-up table. It is organized in FPGA Offset order, and 

contains pairs of 8-bit usages, one pair per key position. Values of 

zero produce no usage report. Two different usages produce two 

simultaneous usages being reported. The number of positions is 

given by the report descriptor.


Programmable Key Matrix 

The keyboard matrix is completely programmable, translating between 

a key switch physical location and the key data reported to the host PC. 

Through this keyboard provision, you can switch the numeric keypad 

layout from the default calculator layout to a telephone layout by 

organizing the keyboard matrix to mimic either mode of operation. 

Note: If you change the numeric keypad layout, you must also 

physically remove and swap the key caps on the first and third rows of 

the keypad. The key codes for the numeric keypad are identical to the 

IBM PS/2, 101-key keyboard. 

Double-high/Double-wide Keys 

Several keys on the keyboard can accept optional keycaps that cover 

two keys to produce double-high or double-wide keys. When you 

press a double-high or double-wide keycap, the keyboard firmware 

sends the keycode for both keys. When usages are the same, only one 

keycode is sent. Using the programmable key matrix feature, the 

keyboard matrix can be programmed to support double-high or 

double-wide keys by specifying the same key code for both key 

locations supported by the key cap. 

Keyboard Matrix for 5932 USB Keyboard (PID 0x0320) 

The keyboard matrix comprises a list of key numbers and respective 

positions within the keyboard translation table. The default keyboard 

map for the 5932 USB Keyboard (PID 0x0320) is as follows: 

Sorted by Key Number Sorted by Offset Sorted by Usage 

Key 

FPGA 

FPGA Key 

FPGA Key 

Number Usage Offset 

Offset Number Usage Usage Offset Number 

1 49 0 0 1 49 0 104 29 

2 4A 16 1 16 35 0 105 57 

3 4B 24 2 31 2B 0 106 60 

4 4C 8 3 96 57 0 108 71 

5 4D 40 4 45 39 0 111 116


Key 

FPGA 

FPGA Key 

FPGA Key 



6 4E 48 5 15 29 0 112 117 

7 52 32 6 109 63 0 113 118 

8 50 64 7 110 58 0 114 119 

9 51 56 8 4 4C 0 116 120 

10 4F 72 9 17 1E 0 117 121 

11 48 88 10 32 14 0 119 122 

12 47 80 11 83 E140 0 120 123 

13 46 102 12 46 4 0 121 124 

14 53 96 13 61 1D 0 122 125 

15 29 5 14 89 E142 0 124 126 

16 35 1 15 108 62 0 125 127 

17 1E 9 16 2 4A 0 127 128 

18 1F 17 17 18 1F 4 12 46 

19 20 25 18 33 1A 5 45 65 

20 21 33 19 78 3A 6 29 63 

21 22 41 20 47 16 7 28 48 

22 23 49 21 62 1B 8 26 34 

23 24 57 22 97 55 9 36 49 

24 25 65 23 85 3D 10 61 67 

25 26 73 24 3 4B 11 53 66 

26 27 81 25 19 20 12 74 40 

27 2D 89 26 34 8 13 82 41 

28 2E 97 27 115 44 14 10 32 

29 0 104 28 48 7 15 34 35


Key 

FPGA 

FPGA Key 

FPGA Key 



30 2A 86 29 63 6 16 20 47 

31 2B 2 30 99 41 17 42 36 

32 14 10 31 84 3C 18 58 38 

33 1A 18 32 7 52 19 37 64 

34 8 26 33 20 21 20 25 19 

35 15 34 34 35 15 21 33 20 

36 17 42 35 82 E13F 22 41 21 

37 1C 50 36 49 9 23 49 22 

38 18 58 37 64 19 24 57 23 

39 0C 66 38 95 5E 25 65 24 

40 12 74 39 81 E141 26 73 25 

41 13 82 40 5 4D 27 81 26 

42 2F 90 41 21 22 28 94 58 

43 30 98 42 36 17 29 5 15 

44 31 92 43 80 E13E 30 98 43 

45 39 4 44 50 0A 31 92 44 

46 4 12 45 65 5 33 84 55 

47 16 20 46 102 5B 34 93 56 

48 7 28 47 101 5A 35 1 16 

49 9 36 48 6 4E 36 69 68 

50 0A 44 49 22 23 37 77 69 

51 0B 52 50 37 1C 38 85 70 

52 0D 60 51 103 58 39 4 45 

53 0E 68 52 51 0B 40 59 98


Key 

FPGA 

FPGA Key 

FPGA Key 



54 0F 76 53 66 11 41 30 99 

55 33 84 54 100 59 42 83 105 

56 34 93 55 114 E13D 43 63 106 

57 0 105 56 9 51 44 27 115 

58 28 94 57 23 24 45 87 112 

59 E1 123 58 38 18 46 102 13 

60 0 106 59 98 40 47 80 12 

61 1D 13 60 52 0D 48 88 11 

62 1B 21 61 67 10 49 0 1 

63 6 29 62 92 3F 50 64 8 

64 19 37 63 106 43 51 56 9 

65 5 45 64 8 50 52 32 7 

66 11 53 65 24 25 53 96 14 

67 10 61 66 39 0C 54 103 104 

68 36 69 67 88 61 55 22 97 

69 37 77 68 53 0E 56 101 111 

70 38 85 69 68 36 57 3 96 

71 0 108 70 94 5D 58 51 103 

72 E5 126 71 86 5F 58 7 110 

73 E0 115 72 10 4F 59 54 100 

74 E2 107 73 25 26 60 79 87 

75 2C 109 74 40 12 61 67 88 

76 E6 110 75 113 E13D 62 100 107 

77 E4 118 76 54 0F 62 15 108


Key 

FPGA 

FPGA Key 

FPGA Key 



78 3A 19 77 69 37 63 6 109 

79 3B 95 78 93 5C 0A 44 50 

80 E13E 43 79 87 60 0B 52 51 

81 E141 39 80 12 47 0C 66 39 

82 E13F 35 81 26 27 0D 60 52 

83 E140 11 82 41 13 0E 68 53 

84 3C 31 83 105 42 0F 76 54 

85 3D 23 84 55 33 1A 18 33 

86 5F 71 85 70 38 1B 21 62 

87 60 79 86 30 2A 1C 50 37 

88 61 67 87 112 45 1D 13 61 

89 E142 14 88 11 48 1E 9 17 

90 E143 99 89 27 2D 1F 17 18 

91 3E 91 90 42 2F 2A 86 30 

92 3F 62 91 91 3E 2B 2 31 

93 5C 78 92 44 31 2C 109 75 

94 5D 70 93 56 34 2D 89 27 

95 5E 38 94 58 28 2E 97 28 

96 57 3 95 79 3B 2F 90 42 

97 55 22 96 14 53 3A 19 78 

98 40 59 97 28 2E 3B 95 79 

99 41 30 98 43 30 3C 31 84 

100 59 54 99 90 E143 3D 23 85 

101 5A 47 100 107 62 3E 91 91


Key 

FPGA 

FPGA Key 

FPGA Key 



102 5B 46 101 111 56 3F 62 92 

103 58 51 102 13 46 4A 16 2 

104 54 103 103 104 54 4B 24 3 

105 42 83 104 29 0 4C 8 4 

106 43 63 105 57 0 4D 40 5 

107 62 100 106 60 0 4E 48 6 

108 62 15 107 74 E2 4F 72 10 

109 63 6 108 71 0 5A 47 101 

110 58 7 109 75 2C 5B 46 102 

111 56 101 110 76 E6 5C 78 93 

112 45 87 111 116 0 5D 70 94 

113 E13C 75 112 117 0 5E 38 95 

114 E13D 55 113 118 0 5F 71 86 

115 44 27 114 119 0 E0 115 73 

116 0 111 115 73 E0 E1 123 59 

117 0 112 116 120 0 E13C 75 113 

118 0 113 117 121 0 E13D 55 114 

119 0 114 118 77 E4 E13E 43 80 

120 0 116 119 122 0 E13F 35 82 

121 0 117 120 123 0 E140 11 83 

122 0 119 121 124 0 E141 39 81 

123 0 120 122 125 0 E142 14 89 

124 0 121 123 59 E1 E143 99 90 

125 0 122 124 126 0 E2 107 74


Key 

FPGA 

FPGA Key 

FPGA Key 



126 0 124 125 127 0 E4 118 77 

127 0 125 126 72 E5 E5 126 72 

128 0 127 127 128 0 E6 110 76 

Configurable Key Click Tone 

The FPGA has the ability to sound a short chirp whenever a key is 

pressed, providing auditory feedback to an operator of the keyboard. 

This auditory feedback is optional. The FPGA may be configured to 

make the sound or not to make the sound, depending on the particular 

application. 

USB Keyboard Tone Frequencies 

The frequency is transmitted to the FPGA as a Note Number. Note 

numbers are equivalent to specific frequencies. The note number sent 

to the FPGA is selected by rounding the requested frequency to the 

nearest frequency number given by the table of Note Numbers (N) and 

Frequencies (freq) listed in the following table. 

Table 2: Note Numbers and Frequencies 

Note N freq N freq N freq N freq N freq N freq 

A 0 28 24 110 48 440 72 1760 96 7040 120 28160 

Bb 1 29 25 117 49 466 73 1865 97 7459 121 29834 

B 2 31 26 123 50 494 74 1976 98 7902 122 31609 

C 3 33 27 131 51 523 75 2093 99 8372 123 33488 

Db 4 35 28 139 52 554 76 2217 100 8870 124 35479 

D 5 37 29 147 53 587 77 2349 101 9397 125 37589 

Eb 6 39 30 156 54 622 78 2489 102 9956 126 39824 

E 7 41 31 165 55 659 79 2637 103 10548 127 42192 

F 8 44 32 175 56 698 80 2794 104 11175


Note N freq N freq N freq N freq N freq N freq 

Gb 9 46 33 185 57 740 81 2960 105 11840 

G 10 49 34 196 58 784 82 3136 106 12544 

Ab 11 52 35 208 59 831 83 3322 107 13290 

A 12 55 36 220 60 880 84 3520 108 14080 

Bb 13 58 37 233 61 932 85 3729 109 14917 

B 14 62 38 247 62 988 86 3951 110 15804 

C 15 65 39 262 63 1047 87 4186 111 16744 

Db 16 69 40 277 64 1109 88 4435 112 17740 

D 17 73 41 294 65 1175 89 4699 113 18795 

Eb 18 78 42 311 66 1245 90 4978 114 19912 

E 19 82 43 330 67 1319 91 5274 115 21096 

F 20 87 44 349 68 1397 92 5588 116 22351 

Gb 21 92 45 370 69 1480 93 5920 117 23680 

G 22 98 46 392 70 1568 94 6272 118 25088 

Ab 23 104 47 415 71 1661 95 6645 119 26580 

N 

Note: The frequency “f” is given by the equation : 

12 

f ≈ 27 .5× 

2 

This table provides the full set of frequencies defined, however the 

hardware itself may not generate all of these frequencies, and the 

frequencies actually generated may not exactly match any of the 

frequencies listed. Lower frequency numbers produce lower tones, and 

higher frequency numbers produce higher tones. 

NCR Platform Software Components 

NCR provides three platform software components for configuring the 

keyboard: the NCR USB Keyboard Control, the Set USB Key Matrix 

application and the Set USB Key Clicks application.


NCR USB Keyboard Control 

NCRUsbKeyClickCtl is an ActiveX control that contains a method for 

setting the key clicks SetClicks, and a method for downloading the key 

translation matrix information, SetKeyMatrix. 

The SetClicks method examines all currently-enumerated HID devices, 

finds those with a Vendor-ID equal to NCR’s assigned Vendor ID 

(0x0404). Among all qualified devices found, each device is searched 

for a KEY_CLICK_INFO feature report that contains Volume, Frequency, 

and Duration usages. When a matching device is found, that device’s 

product ID (PID) is used to locate keyclick values within the Registry. 

The values found in the registry are sent to the device in the 

KEY_CLIC_INFO feature report. 

Each time SetClicks is invoked, it reads Volume, Frequency, and Duration 

keyclick parameters from the registry. If these parameters are not 

found in the registry, default values are written to the registry, and 

these default values are used. This causes the registry to contain the 

values most recently sent to NCR HID KeyClick devices. 

The default values for Volume, Frequency, and Duration, 

SetUsbKeyClick are 15, 1318, and 16, respectively. 

The SetKeyboardMatrix method examines all currently-enumerated 

HID devices, finds those with a Vendor-ID equal to NCR’s assigned 

Vendor ID (0x0404). Among all qualified devices found, each device is 

searched for a KEYBOARD_MAP feature report that contains an array 

of KEY_MATRIX_USAGE usages, When a matching device is found, 

that device’s PID is used to locate Key Matrix entries in the Registry. If 

no Key Matrix values are found for that specific PID, no Key Matrix 

download is performed. 

For each KEYBOARD_MAP device located, SetKeyboardMatrix creates a 

full default keyboard matrix that duplicates the factory-default matrix 

of the specific product located. Next, the registry is read for 

replacement values within the Keyboard Matrix. All registry values 

found in the appropriate registry key are replaced within the default 

matrix. Finally, the full key matrix as modified by registry values is 

sent to the keyboard using the KEYBOARD_MAP feature report.


NCR USB Keyboard Control Parameterization Registry Values 

Program Parameterization Registry values appear under the registry 

key: [HKEY_LOCAL_MACHINE\SOFTWARE\NCR\USBKeyboard\PID_0320\] 

Table 3: Key-Value Definitions 

Keyword 1 Value (Decimal numbers) Default Registry 

KeyClick\frequency 2 A frequency between 

27Hz and 42192 Hz 

1760 DWORD 

KeyClick\volume 2 A value between 0 

and 15 

KeyClick\duration 2 

KeyMatrix\keynumber 3 

15 DWORD 

A number of 

milliseconds (0 - 1023) 

the sound should be 

produced 

23 DWORD 

A single keyboard 

usage to be installed 

for keynumber 

per key DWORD 

matrix 

section for 

PID_0320 

1 Keywords are not case sensitive. 

2 The Keywords frequency, volume, and duration and their values as sent 

to the keyboard tone device are written to the registry. This enables a 

systems management program to determine current keyclick settings. 

3 The keynumber value name is a decimal number that must be one of 

the possible key numbers for the designated product. For example, 

“SetKeyboardKeyEntry(0320)” requires the registry contain a key 

named HKLM\Software\NCR\USBKeyboard\PID_0320\KeyMatrix, and 

under this key there must be one or more values with names “1” 

through “128” that correspond to the key numbers.


NCR USB Keyboard Control Data Capture Registry Values 

NCR Data Capture Registry values appear under the registry key: 

[HKEY_LOCAL_MACHINE\SOFTWARE\NCR\NCRUsbKeyboardCtl\DataCapture] 

"DcapControl"="10 (Hex destination(s): 1=DCap App, 2=Debugger, 

4=File; 10/20/40 for immediate)" 

"DcapFile"="C:\\NcrDataCap.log" 

"DcapFileMax"="0 (Max KB of data cap file)" 

"DcapMask"="00000003 (Hex mask of events to capture)" 

"DcapTime"="1F00 (Hex time option(s): 100=m:s, 300=h:m:s, 

700=m/d h:m:s; 800+digits=millisec; 1000=threadid)" 

"DcapVersion"="1.1.3" 

"DcapLinePrefix"="NCRUsbKeyboardCtl " 

Set DcapMask to 0x01 to receive only Error messages. Set to 0x02 or 

higher receives all messages. 

Set USB Key Matrix Application 

SetUsbKeyMatrix is a Windows application for the Desktop O/S 

versions (Windows 98se, Windows 2000) that uses the 

NCRUsbKeyboardCtl control to set a keyboard matrix map. The 

application operates as a memory-resident background process for a 

duration that may be specified on the command line. If no duration is 

specified, the application remains resident until terminated by user 

action. While resident, the application receives device-attachment 

notifications for HID devices, and when these are received, invokes 

the NCRUsbKeyboardCtl control to set the keyboard matrix map. 

Command-line parameters may include a value for the runtime 

duration. If specified, the application remains resident only for the 

requested duration. This permits the application to be used only 

during defined events such as system start-up, and after which the 

application will no longer remain resident in memory. The commandline 

parameters may also specify that a background memory-resident 

instance of the application should be terminated. In this case, the 

application only terminates the background instance, and does not 

remain resident itself or invoke the control to set the keyboard matrix 

map.


SetUsbKeyMatrix may be launched “by hand” using the Windows Start 

> Run option, or any equivalent shortcut technique (desktop, quicklaunch 

pad, menu). If started in this manner, the command line can 

optionally contain strings of the form “keyword{= value}”, where 

keyword is one of the defined parameters, and value is an optional 

numeric value to be applied to that key. 

The following table gives the available command-line parameters. 

Table 4: Command-line Parameters 

Keyword 1 Value (Decimal numbers) Value 

Close Close any background session found n/a 

runtime 

A number of seconds to remain resident, 

waiting for additional devices to 

initialize. 

0 = indefinitely 

1 Keywords are not case sensitive, and may be abbreviated to 3 or more 

characters. 

Set USB Key Clicks Application 

SetUsbKeyClick is a Windows application for the Desktop O/S versions 

(Windows 98se, Windows 2000) that uses the NCRUsbKeyboardCtl 

control to set keyclick tone parameters. The application operates as a 

memory-resident background process for a duration that may be 

specified on the command line. If no duration is specified, the 

application remains resident until terminated by user action. While 

resident, the application receives device-attachment notifications for 

HID devices, and when these are received, invokes the 

NCRUsbKeyboardCtl control to set keyclick tone parameters.


Command-line parameters may include a value for the runtime 

duration. If specified, the application remains resident only for the 

requested duration. This permits the application to be used only 

during defined events such as system start-up, and after which the 

application will no longer remain resident in memory. The commandline 

parameters may also specify that a background memory-resident 

instance of the application should be terminated. In this case, the 

application only terminates the background instance, and does not 

remain resident itself or invoke the control to set keyclick parameters. 

SetUsbKeyClick may be launched “by hand” using the Windows Start > 

Run option, or any equivalent shortcut technique (desktop, quicklaunch 

pad, menu). If started in this manner, the command line can 

optionally contain strings of the form “keyword{= value}”, where 

keyword is one of the defined parameters, and value is an optional 

numeric value to be applied to that key. 

The following table gives the available command-line parameters. 

Table 5: Command-line Parameters 

Keyword 1 Value (Decimal numbers) Value 

close Close any background session found n/a 

runtime 

A number of seconds to remain resident, 

waiting for additional devices to initialize. 

0 = indefinitely 

1 Keywords are not case sensitive, and may be abbreviated to 3 or more 

characters.

Chapter 4: 5932 USB Keyboard Migration 

Overview 

Legacy USB Option 

Services Considerations 

This chapter contains information about the functionality of the 5932 

USB Keyboard on the operating systems supported by the 7452 and 

7453 terminals. Topics include: 

• 7452and 7453 Terminal requirements 

• Power up and operating system considerations 

• Questions and Answers 

MS-DOS and Windows NT operating systems do not recognize USB. A 

new BIOS option, Legacy USB, is available in BIOS Version 2.2.1.1 for 

NCR 7452 and 7453 terminals. The default setting is Disabled. Enabling 

the Legacy USB option in the 7452 terminal BIOS makes the 5932 USB 

Keyboard look like a PS/2 keyboard to MS-DOS. For more information 

about 7452 BIOS Setup options, refer to the NCR 7452 Hardware User's 

Guide (BD20-1373-C). 

When performing any of the following DOS services, the Legacy USB 

option must be enabled prior to using the service. 

• DOS Loadable Diagnostics 

• OS Recovery 

• BIOS Flash Update

4-2 Chapter 4: 5932 USB Keyboard Migration 

7452and 7453 Terminal Requirements 

BIOS Version 2.2.1.1 or later is required. Terminals with previous BIOS 

versions do not have the capability to support Legacy USB. 

Restrictions 

The 5932 USB Keyboard is not supported under DOS and Windows 

NT operating environments. This keyboard is supported under DOS 

for the purpose of servicing the terminal only. See the Services 

Considerations section.

Chapter 4: 5932 USB Keyboard Migration 4-3 

Power Up and Operating System Considerations 

The following illustration provides an overview of what occurs when 

the terminal is turned on and the system boot occurs in the following 

operating/runtime environment. 

• BIOS Version 2.2.1.1 or later 

• 5932 USB Keyboard 

• Windows 95, Windows 98, Windows 2000, or Windows XP 

operating system 

Power up 

POS 

BIOS Init 


input accepted 

- Use F2 for Setup 

- Use Enter to remove 

Splash Screen 

- Navigate through 

Setup 

BIOS Init 

finishes 

Disables 

Legacy 

USB 

Approximately when NCR Splash 

Screen/bitmap is removed or 

BIOS Level Zeros are removed 

OS Start 

to Initialize 

OS USB 


Drivers are 

installed 

No USB 





W98 - F8 to enter 

Safe Mode 

W2K - Boot Timer 

Choice Menu 

- Check Disk Prompt 

- Profile Choice 

Login 

Prompt 

19756

4-4 Chapter 4: 5932 USB Keyboard Migration 

Questions and Answers 

Q: Why would someone want to enable Legacy USB 

A: This option is needed when using DOS OS Recovery, DOS BIOS 

Flash, or DOS Loadable Diagnostics. 

Q: If Legacy USB is enabled for the purpose of Diagnostics, OS 

Recovery or BIOS Flash what must be done when finished 

A: Disable Legacy USB before booting into the OS. 

Q: What happens when Legacy USB is enabled and you boot into the 

OS 

A: Windows NT and Windows 2000 will blue screen or hang due to a 

Video BIOS conflict. Windows 98 Restarts when you do a shutdown 

(see Microsoft’s KBase article Q250635). 

Q: Are there any exceptions that need to be noted if Legacy USB is 

disabled for Windows9x, Windows 2000, or Windows XP 

A: Yes, there is a window from the time the BIOS completes 

initialization and the operating system installs it’s native USB 

Keyboard support where the keyboard cannot be used. For example: 

pressing F8 under Windows 98 in order to go into Safe Mode or 

pressing any key under Windows 2000 to accelerate the boot.ini timer. 

Refer to the Power Up and Operating System Considerations flow chart on 

the previous page. 

Q: Which operating systems does NCR support with the 5932 USB 


A: Depending on the POS platform, NCR supports Windows 95, 

Widnows 98, Windows 2000, and Windows XP as the operating 

environment. NCR also supports the 5932 USB Keyboard under DOS 

for the purpose of DOS Loadable Diagnostics, OS Recovery, or Flash 

Update only.

Chapter 5: Service 

Introduction 

This chapter contains information about the service and repair of the 

NCR 5932 USB Keyboards. Topics include: 

• Safety requirements 

• Problem isolation procedures 

• Removing parts for replacement 

• Spare parts list 

Safety Requirements 

• Keyboard cleaning procedures 

Carefully follow these safety requirements before servicing the 

keyboards. 

This device does not contain any user serviceable parts and should 

only be serviced by a qualified service technician. 

Caution: Before servicing the equipment plug your ground strap into 

a proper grounding outlet. Failure to do so could damage the 

equipment. 

Warning: Before servicing the keyboard, disconnect the AC power 

cord from the retail workstation or PC to which the keyboard is 

connected. Also disconnect the cables from the PC/workstation to the 

keyboard. 

Caution: To protect the internal circuitry from damage, unplug the 

AC power cord and then momentarily press the power switch ON to 

drain the power supply capacitance.

5-2 Chapter 5: Service 






être facile d’accés. 

Problem Isolation Procedures 

NCR offers both on-site and mail-in service for the NCR 5932 USB 

Keyboards. 

Before calling for service or mailing in your unit for repair, step 

through the problem isolation procedures on the next page to make 

sure the keyboard is the module in need of repair. Also, your answers 

to these questions may speed the servicing of your keyboard.

Chapter 5: Service 5-3 

Troubleshooting Table 

The following table provides general troubleshooting tips. If you 

experience a problem with your keyboard, explore the possible 

solutions in this table before replacing any component in the system. 

Symptom Probable Cause Solution 

Keyboard not 

working 

Keylock in “L” position 

(LED green) 

Turn Keylock to another 

position 

Some keys on the 

keyboard not 

working 

Keyboard not powered 

(LED off) 

Keyboard cable not 

connected 

Keyboard “hot plugged” 

into workstation with 

workstation powered on. 

Check PC power 

Connect keyboard cable 

to PC USB port 

Re-boot the system 

Numeric keypad 

returns wrong 

keys 

MSR, Keylock, 

Scanner, and 

External 

Keyboard not 

working 

Speaker not 

working 

Numeric keypad not set 

up correctly 

Keyboard cable not 

connected 

Keylock in "L" position 

Speaker harness not 

connected 

Configure keyboard 

numeric keypad for 

either “calculator” or 

“telephone” layout. 

Connect keyboard cable 

to PC USB port 


position 

Connect harness to 

keyboard control board.


Symptom Probable Cause Solution 

MSR not working MSR card not oriented 

properly 

Ensure that magnetic 

stripe is oriented 

properly. Refer to graphic 

on MSR guide. 

Scanner not 

working 

MSR harness loose or 

broken 

Keylock in "L" position 

Unsupported scanner 

connected to unit 

Ensure that the MSR 

harness is securely 

fastened to the control 

board, and that none of 

the wires have pulled 

loose from the connector. 


position 

Ensure that the scanner is 

a USB scanner


Removing Parts for Replacement 


Note: Before replacing the MSR, try cleaning it with an MSR cleaning 

card. See the Spare Parts List for the part number. 

This section discusses how to remove the MSR, MSR Swipe, Speaker 

and Keylock for replacement. 

Removing the MSR 

1. Turn over the keyboard and open the MSR Cover. 

2. Using a screwdriver, remove the MSR Cover. 

19603


3. Unplug the MSR and roll it out of the slot. 

19604a 

4. Replace the MSR. 

• Insert the MSR into the slot, making sure the MSR is under the 

2 tabs of the MSR Slide. 

• Press down on the MSR until it is fully seated into the slot. 

Tabs 

19604


5. Route the MSR Cable as shown in the following illustration. Plug 

the MSR Cable into the MSR connector. 

19595 

Note: Make sure that you have all cables in properly so they don’t 

get damaged while replacing the cover. 

6. Replace the MSR Cover. 

• After replacing the MSR, test a card to be sure it swipes 

correctly, and run diagnostics using the 7452 Diagnostics 

Diskette (497-0406703). 

• Check to see that the MSR is aligned properly with the guide by 

swiping a card backward and forward. The card should swipe 

smoothly, and you should not feel a bump when the card passes 

through the guide. Non-smooth swiping is usually caused by 

improper harness routing and failure to seat the MSR securely 

in the base of the keyboard cabinet.


Replacing the MSR Swipe 

1. Snap out the MSR Swipe from the side of the keyboard. 

2. Replace with a new Swipe. 

Note: Make sure you place the tabs under the MSR properly or it 

can get damaged during insertion. 

19605


Replacing the Speaker 

1. Lay the keyboard on a flat surface with keys facing down. 

2. Remove the Back Cover (11 screws). 

3. Unplug the Speaker Cable from the board. 

4. Remove the Speaker from the retainer tabs. 

5. Install the new Speaker using the reverse order. 

19598


Replacing the Keylock 



3. Using your fingers, carefully disconnect the Keylock ribbon cable. 

4. Using a needle nose pliars, twist and break off the 2 Keylock 

assembly locking tabs. 

Locking Tabs 

5. Press the Keylock assembly down and out of the keyboard. 

6. Before snapping the new Keylock assembly into the keyboard, 

insert the Keylock ribbon cable into the plug on the Main Control 

Board. 

7. Be careful not to twist or crimp the Keylock ribbon cable. 

8. Insert the new Keylock assembly into the keyboard. 

19606


Removing the Keyboard Membrane Sheet 



Touchpad Cable 

Connector 

Membrane Cable 

Connectors 

Main 

Board 

Keylock 

Cable Connector 

MSR Board 

19608 

Note: When you lift the Back Cover off, the MSR Swipe falls free. 

Unplug the MSR Connector and remove the MSR as shown in the 

Removing the MSR section. 

3. Unlock the Membrane Cable Connector Locks (2) and remove the 

two ribbon cables from their connectors. 

Membrane 

Cable Connector Locks 

19609


4. Using your fingers, disconnect the Keylock Ribbon Cable. 

5. Unplug the Mouse Pad Cable. 

6. Remove 3 screws from the Main Control Board and 2 screws from 

the MSR Board. 

7. Lift the 2 boards from their locator pins and lay them aside with the 

cable still connected between the 2 boards. 

8. Press down on the 2 Locking Pins and slide the Backing Plate 

forward off the Retainer Tabs. 

Locking Pins 

Retainer Tabs 

19607 

9. When clear of the Retainer Tabs, lift the Backing Plate off to access 

the Membrane Sheet. 

10. Replace the Membrane Sheet. 

11. Place the Backing Plate over the Retaining Tabs, slide the plate to 

the back until the Locking Pins snap into the holes in the plate. 

12. Place the Main Control and MSR Boards on their locator pins.


13. Lift the edge of the Main Control Board and insert the Keylock 

Ribbon Cable into the connector. 

Caution: Be careful not to twist or crimp the Keylock Ribbon 

Cable. 

Insert Keylock 

Ribbon Cable 

14. Replace the screws in the Main Control and MSR Boards. 

15. Plug the Mouse Pad Cable into the plug on the Main Control 

Board. 

19610 

16. Insert the Membrane Ribbon Cables into the connectors and close 

the connector locks. 

17. Plug the Speaker Cable into the plug on the Main Control Board. 

18. Replace the Back Panel. 

19. Insert the MSR Swipe as shown in the “Removing the MSR Swipe” 

section.


20. Install the MSR as shown in the Removing the MSR section. 

Check to see that the MSR is aligned properly with the guide by 

swiping a card backward and forward. The card should swipe 

smoothly, and you should not feel a “bump” when the card passes 

through the guide. Non-smooth swiping is usually caused by improper 

harness routing and failure to seat the MSR securely in the base of the 

keyboard cabinet.


5932 USB Kit and Spare Parts List 

5932 USB Kit 

MSR Cleaning Cards 

Kit Number Part Number Description 

5932-K090 497-0410771 Kit-Keytip “00” (Sejin) 

Part 

Part Number 

MSR Cleaning Card, Dry 998-0052929 

MSR Cleaning Card, Wet 603-9004998 


Part 

Part Number 

USB Keyboard (109 Key) with Keylock 497-0424876 

Assy, USB Keyboard (Keylock) 497-0421620 

MSR-3 Track with Harness 497-0419110 

MSR-JIS 2 Track (OMRON) 497-0411069 

Filler-no MSR 497-0424871 

Membrane Sheet 497-0422482


Keyboard Cleaning Procedures 

NCR USB keyboards are designed for general retail applications. These 

products, however, are not resistant to spills, dust, and foreign objects 

that may cause keyboard failures. 

To maintain proper keyboard operation, users should prevent water, 

beverages, or cleaning agents from being introduced into the keyboard 

during storage, operation, or cleaning. 

To clean your keyboard, use the following procedures: 

1. Turn off power to your PC or workstation. 

2. Unplug keyboard cable from your PC/workstation. 

3. Spray liquid cleaner (such as window cleaner spray or a product 

designed for cleaning office computer equipment) onto a soft cloth 

to wipe the keys and housing clean. (Do not spray liquid cleaners 

directly onto the keyboard.) Let the keyboard dry completely 

before reusing. 

Use either a canned air type office supply product or a small 

vacuum to remove dust or foreign objects from between the keys. 

4. When cleaning has been completed, plug in the keyboard cable and 

power on the PC/workstation.

Index 

—1— 

109 Key USB Keyboard, 1-1 

—5— 

5932 USB Keyboard Migration 

7452 and 7453 Terminal Requirements, 

4-2 

Power up and operating system 

considerations, 4-3 

Questions and answers, 4-4 

Restrictions, 4-2 

5932 USB Kit, 5-15 

—B— 

Barcode/Serial Number Label, 2-14 

—C— 

Cable Connections, 2-5 

Configurable Keyclick Tone, 3-11 

Connecting to a USB scanner, 2-6 

—D— 

Diagnostics, 2-3 

Double-high/Double-wide Keys, 3-5 

—E— 

Electrical Environment, 2-2 

Environmental Conditions, 2-1 

External nameplate label, 2-13 

—F— 

Features, 1-3 

Keyboard Status LEDs, 1-4 

Keylock, 1-3 

MSR, 1-4 

Speaker, 1-3 

Firmware, 3-1 

FPGA (field programmable gate array), 3- 

1 

FPGA Firmware Defaults, 3-2 

—I— 

Installation Goal, 2-5 

Installing the Keyboard, 2-5 

—K— 

Keyboard installation, 2-5 

Keyboard Matrix for 5932 USB Keyboard 

(PID 0x0320), 3-5 

Keyboard Status LEDs, 1-4 

Keycode Charts, 2-9 

—L— 

Labels 

Barcode/Serial Number, 2-14 

External nameplate, 2-13 

Weights and Measures, 2-15 

Legacy USB Option, 4-1

—M— 

Migration 

5932 USB keyboard, 4-1 

Model Number, 1-2 

MSR Cleaning Cards, 5-15 

—N— 

NCR Platform Software Components, 3- 

12 

NCR USB Keyboard Control, 3-13 

NCR USB Keyboard Control Data 

Capture Registry, 3-15 

NCR USB Keyboard Control 

Parameterization Registry Values, 3-14 

NCRUsbKeyboardCtl, 3-15, 3-16 

NCRUsbKeyboardCtl HID usages, 3-3 

NCRUsbKeyClickCtl, 3-13 

—O— 

Operating Range, 2-1 

Operational Environment, 2-3 

Overview, 1-1 

—P— 

Part Numbers 

5932 Kit, 5-15 

MSR Cleaning Cards, 5-15 

USB Keyboard, 5-15 

Physical Environment, 2-1 

Power Up Procedures, 2-7 

Problem Isolation P rocedures, 5-2 

Programmable Key Matrix, 3-5 

Programming, 3-1 

USB Keyboard Capabilities, 3-1 

—R— 

Removing Parts for Replacement, 5-5 

Removing the Keyboard Membrane 

Sheet, 5-11 

Removing the MSR, 5-5 

Replacing the Keylock, 5-10 

Replacing the MSR, 5-6 

Replacing the MSR Swipe, 5-8 

Replacing the Speaker, 5-9 

—S— 

Safety Requirements, 5-1 

Services Considerations, 4-1 

Set USB Key Clicks Application, 3-16 

Set USB Key Matrix Application, 3-15 

SetUsbKeyClick, 3-16 

SetUsbKeyMatrix, 3-15 

Spare Parts List, 5-15 

Storage Range, 2-1 

System Configuration, 2-3 

—T— 

Transit Range, 2-2 

—U— 

Unique POS Capabilities, 3-2 

Unit Setup, 2-3 

USB Keyboard Capabilities, 3-1 

USB keyboard key layout, 2-8 

USB Keyboard Keycode Table, 2-9 

USB Keyboard Scanner Connection, 2-6 

USB Keyboard Tone Frequencies, 3-11 

—W— 

Weights and Measures Label, 2-15

ncr/doc/RealPOS/Other/5932_Keyboard/Technical_... - Alsys Data

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