Energise your CRM program with two-way messaging - Clickatell

Energise your CRM program with
two-way messaging
Telephonic support using a premium
rate short code
Product verification support using a
short code
A leading television network provider in the UK
offers its customers free telephonic support,
which is initiated via a two-way messaging
service. All a customer needs to do to if they
are experiencing problems with their signal or
setup is SMS the number they want to be contacted
on to a premium rate short code. They
will then receive a support phone call in under
5 minutes.
Software updates using a short code
An international software company offers its
customers the latest updates and software information
using a two-way messaging service.
When a new update is available, they send an
SMS alert to their customers. If the customer
would like to receive the update, they SMS
their email address to the short code and an
email is sent immediately to them with the update
link.
Intelligent system alerts using a
short code
A leading technology company is responsible
for monitoring remote assets including heating,
ventilation, air conditioning and refrigeration,
fire and security systems as well as consumables
such as water, air, gas and electricity.
If they detect any faulty system or machinery,
they use a two-way messaging service to alert
their customer. The customer can then use a
short code to SMS a request for further information
– ensuring that they can send out the
right technicians to quickly address the problem.
On-demand system maintenance
using a long number
A UK IT maintenance company offers on-demand
maintenance using a two-way messaging
service. All a customer has to do, if they
require maintenance, is send an SMS to a dedicated
short code number. A reply will be then
sent out from the company to confirm date
and time, and a technician will arrive accordingly.
A leading technology company that is often
targeted by people attempting to copy
their products and sell them as ‘originals’ has
launched a two-way messaging service for customers
to ensure the product they are buying
is legitimate. All the customer has to do is SMS
the serial number to a dedicated short code
and they will receive an immediate response
by SMS verifying if that product is an ‘original’.
Real Estate support using a
short code
A leading Real Estate agency in Australia offers
customers a unique two-way messaging
service to find out what their house is worth.
All a customer needs to do is SMS their address
to a dedicated short code and they will
receive a reply detailing the average price for
houses in their area.
Extended information support using a
short code
In the UK a national chain of Real Estate agents
offer their customers a two-way messaging service
aimed directly at prospective home buyers.
A customer, anywhere in the UK, can get
additional information on a Real Estate listing
by sending the ‘information code’ displayed
on the For Sale sign to a dedicated short code
number. In seconds they will have the additional
information they need.
Account status support using a
short code
In South Africa, motorists can enquire about
their outstanding traffic fines via a two-way
messaging service. All they have to do is SMS
their registration number to a dedicated short
code and in seconds they will receive information
about all their outstanding fines.
Emergency support using a long
number
An emergency health service in the UK has
launched a two-way messaging service that allows
anyone who is hearing impaired or deaf
to summon an ambulance or other medical
help by sending an SMS to a dedicated long
number.
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