SaaS Provider Handbook - MuleSoft

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SaaS Provider Handbook: Step 2 Where do you fall on the SaaS provider continuum Market Awareness and Demand Gen: Best of Breed Vendors Customer Lifecycle: Salesforce.com PRO TIP Not sure where to extend your application to Leverage user surveys to assess and prioritize customer integration needs Contact us : Share :
SaaS Provider Handbook: Step 3 Step 3: Make your SaaS application Plug and Play ...................................................................................................................................... To enable third parties to use your application, you need to make your API as simple as possible. One of the biggest oversights by SaaS and API providers, is understanding that the customer application can make an impact in their environment. What is your API capable of What are the limitations What is the fastest path to value for the consumer The best way to accelerate adoption of your application and reduce barriers in time to live, is to enable easy plug and playability of your application. Plug: Is the API of your application designed to support the business processes and use cases of your customer Can you allow third parties to connect to your application preserving your IP while at the same time extending your business model to allow an ecosystem to be built around you Takeaway: guidelines so it is easy for consumers of your application to easily extend it. Identify the key business processes that you support with your application and be explicitly clear in communication of this in your API documentation. Play: Does my application provide the necessary hooks and supportability through a modern, adoptable and easy to on-board APIs that will attract and delight developers Takeaway: Ensure you follow best practices when publishing your API and that the necessary tools and technologies to support integration to your API are readily available. These Enterprises are also API providers DID YOU KNOW Source: Forrester, Establish Your API Design Strategy by Randy Heffner, June 11, 2013 Contact us : Share :
Page 2 and 3: SaaS Provider Handbook: Introductio
Page 4 and 5: SaaS Provider Handbook: Trend Spotl
Page 6 and 7: SaaS Provider Handbook: Step 1 Step
Page 8 and 9: SaaS Provider Handbook: Step 1 Appl
Page 12 and 13: SaaS Provider Handbook: Step 3 APIs
Page 14 and 15: SaaS Provider Handbook: Conclusion

SaaS Provider Handbook - MuleSoft

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