SaaS Provider Handbook - MuleSoft

SaaS Provider Handbook: Step 3
Step 3:
Make your SaaS application
Plug and Play
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To enable third parties to use your application, you need to make
your API as simple as possible. One of the biggest oversights
by SaaS and API providers, is understanding that the customer
application can make an impact in their environment. What is
your API capable of What are the limitations What is the fastest
path to value for the consumer The best way to accelerate
adoption of your application and reduce barriers in time to live, is
to enable easy plug and playability of your application.
Plug: Is the API of your application designed to support the business
processes and use cases of your customer Can you allow third
parties to connect to your application preserving your IP while at the
same time extending your business model to allow an ecosystem to
be built around you
Takeaway:
guidelines so it is easy for consumers of your application to easily
extend it. Identify the key business processes that you support with
your application and be explicitly clear in communication of this in
your API documentation.
Play: Does my application provide the necessary hooks and
supportability through a modern, adoptable and easy to on-board
APIs that will attract and delight developers
Takeaway: Ensure you follow best practices when publishing your
API and that the necessary tools and technologies to support
integration to your API are readily available.
These Enterprises are also API providers
DID YOU
KNOW
Source: Forrester, Establish Your API Design Strategy by Randy Heffner, June 11, 2013
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