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SaaS Provider Handbook - MuleSoft

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<strong>SaaS</strong> <strong>Provider</strong> <strong>Handbook</strong>: Introduction<br />

<strong>SaaS</strong> <strong>Provider</strong> <strong>Handbook</strong>:<br />

How to Make Your App<br />

Enterprise Ready<br />

...............................................................................................................................<br />

Enterprises are adopting more and more <strong>SaaS</strong> Applications. However<br />

many <strong>SaaS</strong> apps are not enterprise-ready; their APIs are not well<br />

documented, nor do they work easily with third party applications - either<br />

on-premise or in the cloud. <strong>SaaS</strong> applications that do not hook into<br />

existing systems, lack stickiness and can be easily replaced with another<br />

<strong>SaaS</strong> solution, increasing customer churn rates for vendors, and lowering<br />

monthly recurring revenue, impacting overall key performance indicators.<br />

This brief how-to-guide will give you insight into key technology trends<br />

impacting Enterprise customers, and provide best practices from both a<br />

product, sales and marketing standpoint to repeatedly land and expand<br />

within these accounts.<br />

About <strong>MuleSoft</strong><br />

<strong>MuleSoft</strong> provides the most widely used integration platform to connect any<br />

application, data service or API, across the cloud and on-premise continuum.<br />

Supporting billions of transactions per day, <strong>MuleSoft</strong> is used in production<br />

by global leaders in major industry verticals, including Walmart, MasterCard,<br />

Nokia, Nestlé and Honeywell, and powers integrations with leading <strong>SaaS</strong><br />

vendors such as salesforce.com, NetSuite, Workday, Intuit and Box.<br />

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