3.0 Chapter 3: Research Methodology and Data ... - DSpace@UM

3.2.2. Interview
In order to have a detailed understanding of KM in organization and HLI,
interview sessions were carried out to gather data and information. The results
of the interview are attached in Section 2.3.1, 2.4.2 and 2.4.3. The pilot study
was conducted to try-out the questions before the actual interview and the
interview questions were reviewed by Pn. Maizatul then a trial-interview prior
to the actual interview was carried out before the actual interviews.
3.3. Quantitative Research
‘The collection of numerical data to explain, predict and/or control phenomenal of
interest is called Quantitative Research’ (L.R.Gay and Peter, 1996). This research is
applied to gather the data from the samples through proper sampling method to reach
the right audience in large numbers efficiently through an inexpensive way. Besides, its
data can be evaluated using statistical means which helps to understand KM in
Malaysia HLI, and consequently this also assists in development of the proposed KMS.
3.3.1. Questionnaire Survey
The purpose of the questionnaire survey is to create an awareness of KM to the
academia in HLI as well as to understand the current status of KM in HLI. Besides,
responses about features to be implemented into the proposed KMS were gathered
through this survey too.
First of all, the samples for the questionnaire survey are identified through
sampling. According to L.R.Gay and Peter (1996), sampling is the process of
selecting a number of participants for a study in such a way that they represent the
larger group of samples from which they were selected.
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