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Bradford Teaching Hospitals
NHS Foundation Trust
Focus
News for Foundation Trust Members | Autumn 10
In Depth:
Going Digital
Review of the year
Pennine Breast
Screening update
Special Events Week 2010
- Hospital Oscars, Open Event, Volunteer of the Year Award

2
Focus | Autumn 2010
Contents
Welcome to Focus 2
Safe Campaign reviews its first
six months 2-3
Update on BiB 3
Going Digital 4
Royal College of surgeons’ president
visits Bradford 5
A day in the life of...
...BRI Porter Josie Taylor 5
Pennine Breast Screen Service 6
Seaside day out 6
Trust strives for excellence 7
Dermatology gets its own art gallery 7
The Open Event 2010 8-11
- Volunteer and Charities Fair
- AGM
- ISO Awards
- Long Service Awards
- Hospital Oscars
- Team of the Year
- Volunteers of the year 2010
New adolescent service for patients with
inflammatory disease 12-13
IBD nurse or guardian angel 13
Lakhbir leads the way 14
Maternity Assessment Centre achieves
high patient satisfaction results 15
Sovereign Health Care & Bradford
Teaching Hospitals working together 16-17
60 Seconds with...Carol Mapp 16
Governors’ Update 18
Membership Calendar of Events 19
Useful Contacts 20
Bradford Teaching Hospitals’ year-long
drive to improve patient safety is entering
its final six months as staff strive to keep the
Foundation Trust at the forefront of quality
healthcare.
The SAFE! Campaign, which began in May
and is being led by the Medical Director
and Chief Nurse aims to help maintain the
Foundation Trust’s position as one of the
country’s safest hospitals.
Each month there will be a focus on a
specific topic related to different aspects of
safety and the patient’s journey whilst in our
care.
Deputy Chief Nurse, Sally Scales, said: “We are
concentrating on topics which patients have
told us are important, as well as areas where
we would like to make improvements. The
Q:
Welcome to
Firstly, thanks to all of you who braved
the stormy weather to join myself and our
Governors at our AGM and fifth annual
Open Event on September 15.
These were the keynote events that
took place during the Foundation Trust’s
annual ‘week of special events’ which
in total attracted 2,750 attendees. A
number of events provided opportunities
for visitors to find out more about new
service developments and key projects and
campaigns aimed at improving patients’
experiences which are taking place here
at our hospitals; while awards ceremonies
paid tribute to our staff and volunteers for
their hard work and commitment to our
organisation over the years. Please see our
special report on the events which starts
on page 8. This edition also includes the
Foundation Trust’s 2009/2010 review where
you can find out more about how we got
on during the last financial year.
This month’s Focus also includes a special
section on our historical relationship with
Sovereign Health Care who have, over the
years, provided significant donations from
their Charitable Trust to key developments
here at our Foundation Trust. You can read
about the support they provide annually for
our ‘Team of the Year’ and ‘Hospital Oscars’
topics are also based on national guidelines
and patient safety initiatives.
“We hope that through Safe! patient safety
will be improved, and that the quality of our
care will increase even further to help us to
maintain our position as one of the safest
hospitals in the country.”
The topics covered so far in the
campaign are as follows:
Focus
awards on page 10. I do hope that you will
take the time to read their message to you
on page 17.
If you have any comments you would like
to share with Governors on the content of
this edition of Focus or, any suggestions for
articles you would like to see then please
get in touch with our Membership helpline.
David Richardson
Chairman
Safe Campaign reviews its first
• May: protecting patients from
thromboembolism - this means
assessing patients for their risk of
developing blood clots and ensuring
preventative treatment is given.
• Progress: Over ninety per cent of all
inpatients are now assessed for this risk.
• June: improving the quality of clinical
observations - all staff who perform
I understand that infection prevention and control is a major priority for the Foundation Trust with
significant reductions in the number of cases of MRSA reported each year.
basic routine clinical observations like blood
pressure, temperature, etc, are assessed to
ensure they are competent to do so.
• Progress - all areas now have plans in place to
ensure staff competency is being assessed.
• July: identifying and managing the
deteriorating patient - focussed on
the way in which we act upon clinical
observations in assessing a patient to detect
any deterioration in their condition.
• Progress - updated guidelines and
observation charts have been introduced.
• September: conducting effective ward
rounds - placed emphasis on the ward round
as an important aspect of patient care.
• Progress - new guidelines have been
produced to help staff on ward rounds.
Staff working in clinical areas have also been

Focus | Autumn 2010 3
Update on BiB
Recruitment to the ground-breaking Born
in Bradford (BiB) health research project is
nearly complete - thanks to unprecedented
community support.
The recruitment office is set to close at
the end of November when BiB will have
a cohort of around 13,000 children - a far
bigger number than its original target of
just 10,000. This total represents 70 per
centre of all women who’ve given birth at
the BRI since recruitment began in March
2007.
The third annual Teddy Bears’ Picnic in
Lister Park in July was a great success.
More than 800 people attended the event
which is open to all BiB families and their
friends. The picnic takes place each year to
celebrate the birthdays of the first children
born into the study.
The children enjoyed the many free
activities on offer including face painting,
a bouncy castle, a magician, wandering
Teddy Bears, Bradford Bulls obstacle
courses, hand painting, artwork and much
more. While parents received information
from the 37 health and council stalls
promoting their services.
For more photographs and information
log on to the BiB Facebook site by visiting
www.facebook.com and searching for
Born in Bradford, or go direct to our newlook
website: www.borninbradford.nhs.uk
six months
Meanwhile, researchers remain
busy on a number of important
projects:
‘BiB 1000’ aims to shed new
light on the complex issues
that surround how and
why some children become
overweight at an early age.
The study will evaluate ways of
preventing childhood obesity
in a diverse multi-ethnic
population.
A second study, known as the ‘All In’
aims to assess the ‘hygiene
hypothesis’ that early life
infections determine later
immune-related diseases. This
is done by finding out if some
common viral infections that
children catch when they are
very young affect the way
their body copes with disease
in the future.
The third study is an
international project which
begins early next year and
will explore the mechanisms
of initiation of allergy from
early childhood to young adulthood. This
work will create a platform to identify ways
of preventing allergies from developing,
diagnosing allergies at an early stage, and
targeting relevant therapies for treatment.
Little Maddison enjoys the face painting
From left, Professor Neil Small of Bradford
University, BiB mum Elzbieta Kurpinski and
baby Kelly , BiB patron Baroness Lockwood,
Sally-Anne Pearson from Bradford PCT and
Foundation Trust chief executive, Miles Scott
proactive during the SAFE! Campaign and
have welcomed the opportunity to further
enhance the quality of care provided at the BRI
and St Luke’s. They have been encouraged to
get involved in improving practice in their area.
Future topics over the coming months
include improving communication in health
records and at handover, eliminating delays in
investigations and ensuring best practice for
oxygen therapy, eradicating medication errors,
identifying patients correctly, optimising the
patient journey through the hospital. All the
topics are supported by relevant education and
training.
SAFE! Project Manager, Kay Pagan, added:
“We are proud of our patient safety record as
one of the safest hospitals in the country but
we are always keen to build on this reputation
and improve on the delivery of high quality
health care for the benefit of all our patients
and staff.”
A:
Deputy Chief Nurse, Sally Scales
Cases of MRSA have dropped from 70 five years ago to just eight in 2009/2010.

4
Focus | Autumn 2010
Going Digital’s Katherine Nuttall with ENT
consultant Dave Strachan
The drive to replace thousands of paper the ear, nose and throat and ophthalmology
patient records at Bradford Royal Infirmary records library will start.
and St Luke’s Hospital with electronic ones
ENT consultant and project clinical lead,
will continue throughout next year.
Dave Strachan, said: “Digitalising records
The transfer to electronic medical records and accessing them via computers will be
- or Going Digital as it is known around the single biggest and most significant
the Foundation Trust - is one of a series of change to clinical practice that we will see
approved capital developments contained during our working lifetime.
in the Trust’s annual plan for 2010/2011.
“It is a huge and complex project that
The new technology aims to benefit staff involves everyone within the directorate but
and patients alike. Patients will experience the potential benefits for patients and staff
an improved, more efficient service which alike are enormous.”
will lead to more efficient treatment and
From there it’s hoped that Going Digital will
a more secure system. Staff will be able to
roll out to the rest of the organisation by
access records at the touch of a button and
March 2011.
patient information will be readily accessible
across all sites. The move to digital records In the meantime, the Foundation Trust is
will also mean more information will be working on setting up an in-house scanning
available to empower health professionals service at St Luke’s and is working with an
to make more informed decisions, more external consultancy to test the system.
quickly.
During the annual open week in September,
Work has already started on scanning Going Digital staff gave visitors a glimpse
casualty cards in the accident and
into the various IT systems that ENT & Eye
emergency department and interim
staff - and later the rest of the hospitals -
software has been introduced to allow will use once records are on line enabling
clinicians to view them.
patient notes to be available throughout the
Foundation Trust.
The next major milestone is January 2011
when the scanning of case notes stored in “The scanned medical notes will be stored
on a secure, resilient network and will only
Q: What is MRSA
be available to staff who have access to our
smartcard system,” said Chief Information
Officer, Brent Walker. “This means we will
have a full audit trail of who has viewed
what and for how long.”
“Demonstrations have already taken place
with the ENT and Eye clinical staff and the
Going Digital team is now working closely
with the directorate to ensure that the
departments are ready to ‘Go Live’ early next
year.”
Work has now been completed on a new
medical records area based in St Luke’s
E-block and a large volume of patient notes
have already moved there to make room for
the six new scanners to be installed.
Brent added: “This is a very busy time for the
project team but it is a huge step forward
electronically for the Foundation Trust.
“Most patients think we already have an
accessible and reliable electronic patient
record for every patient - but the truth is
that this is a rare commodity in NHS acute
Foundation Trusts like ours.
“Our new system is the first major step
in achieving this vision and should bring
immediate safety, efficiency and productivity
benefits to the way we provide care, as well
as ensuring a sound platform for further
innovation in the coming years.”

Focus | Autumn 2010 5
Royal College of surgeons’ president
visits Bradford
The Royal College of Surgeons’ President has visited
Bradford Teaching Hospitals Foundation Trust during a
trip to the Yorkshire and Humber region.
John Black was welcomed to the Bradford Royal
Infirmary by acute surgery clinical director and RCS
director for professional affairs for Yorkshire and the
Humber, Jon Ausobsky and RCS surgical tutor for
Bradford and consultant colorectal surgeon, Mark
Steward.
During his visit, Mr Black was given a tour of the
Field House training facilities and viewed the new
clinical skills suite plans.
The group then moved to the Sovereign Lecture
Theatre where they heard various lectures on
subjects ranging from ‘Lessons Learned from the
Bradford Fire’ to ‘Crossing the Rubicon: Improving
surgical training in Bradford.’
From left; Jon Ausobsky, John Black, Mark Steward
A day in the life of...
J
Josie Taylor has worked as a porter at the BRI
since 1990 … here is her story.
I now work permanently on the Monday to
Friday, 10am to 6pm shift but previously I’ve
worked weekends and nights … shift work
is hard but you do get used to it although it’s
great having weekends off now.
Porters work throughout the hospitals
in various departments - you can have
ENT porters, theatre porters, emergency
department porters, orthopaedics porters,
plaster room porters, cardio porters, X-Ray
porters and maternity porters. Throughout
my time at the hospital I’ve worked in every
department.
The great thing about being a hospital porter is
that the work is varied and you get to do and
see lots of different things.
On any one day I can be transferring patients,
notes, oxygen cylinders from the wards to the
oxygen stores and once they are refilled I’ll
bring them back down to the ward again. We
also pick up blood samples and take them to
the labs, etc.
One of the saddest things we have to do is
transport patients who have died and bring
them to the mortuary. When I first started
as a porter I found this really hard, it’s not
something you’d naturally volunteer to do but
it is part of the job and I’ve got used to it. I now
see it as a very important part of my job to be
A:
...BRI Porter Josie Taylor
able to take someone’s grandma or grand-dad
on one of their final journeys and I always do
it with dignity and respect because if it was my
relative I’d want to know it was done right.
It’s not always easy being a porter as we are
constantly walking the corridors and you
have to be aware of what’s going on around
you, and be on the lookout for people who
don’t know where they are going or who are
somewhere they shouldn’t be!
You’ve got to have good people skills because
you are dealing with patients and members of
the public all the time and you never get the
same request or situation twice.
The best part of my job is working with
patients, which I absolutely love. I love looking
after them, reassuring them, and listening to
their stories.
A good day is when we are clocking up lots of
miles around the hospital, you’ve got a good
team of porters and you are busy, collecting
patients, taking samples to the labs etc.
I love the days when you are called to the ward
to take a patient that you’ve got to know and
they’re being discharged and you get to take
them to the main entrance to their car which is
waiting to take them home.
It’s also nice to see old faces when they turn
up at clinics. The patients remind you that you
pushed them around the hospital when they
were sick and it’s fantastic to see them looking
so well.
A not-so-good day is when I have to go to
the mortuary or when you’ve got lots of notes
to transport around the hospital because it is
monotonous work.
During the winter, the BRI has a discharge
lounge where I’ve worked for the past two years
and I love it because you get to deal with loads
of patients who are all going home so there’s a
great atmosphere on the ward.
Being a porter you need to be strong as I’ve built
up muscles pushing trolleys and beds around all
the time. You also need good people skills, you
need to care about the patients and you need to
be a good listener because patients like to talk
to you.
Since starting work as
a porter I’ve definitely
become more
outgoing. I love my
job.
Porter Josie
Taylor
MRSA stands for Meticillin Resistant Staphylococcus Aureus. Meticillin is an antibiotic and
staphylococcus aureus is a type of bacteria.

6
Focus | Autumn 2010
Pennine Breast
Screen Service
Focus takes a look at the Foundation Trust’s
Pennine Breast Screening Service as October is
Breast Cancer Awareness month.
Staff from the Pennine unit who took part in the Race for Life
The Pennine Service which operates out
of St Luke’s Hospital is the largest of the 11
breast screening programmes across North
East Yorkshire and the Humber.
The team, which is made up of surgeons,
radiologists and radiographers, specialist
breast care nurses and administrators,
currently sees more than 3,300 women
a month at clinics throughout Airedale,
Bradford, Calderdale, Dewsbury and
Huddersfield.
The unit’s aim is to help in the reduction of
breast cancer mortality rates by detecting
breast cancer early. Last year alone the team
carried out around 35,000 mammograms.
Janette Griggs is the Pennine Breast Screening
Service Co-ordinator. She also acts as the
Quality Assurance Radiography Advisor to the
region’s other breast screening units.
Janette says: “The Pennine Service provides
screening direct to the community using four
mobile trailer units which can be located at
any one of our 40 sites.
“We cover a vast area and our locations
depend on which GPs practices we visit at any
one time.
“We also employ a Health Promotion
Specialist to liaise with hard-to-reach parts
of the community to encourage uptake of
screening appointments.”
Seaside
day out
The service carries out as many as 1,000
breast images every day using the four
mobile trailers and two static units which are
based at St Luke’s and Huddersfield Royal
Infirmary.
Between April 2009 and March 2010,
45,465 women were invited for screening
of which 34,543 attended. Janette adds
that this is roughly in line with the 140,000
women who are invited for a check-up once
every three years.
Latest available figures for 2009 found that
ninety-eight per cent of woman received a
results letter within 14 days compared to
forty-three per cent the previous year. Ninetyfive
per cent of women who required further
tests were offered follow-up appointments
within 21 days in 2009, compared to sixty
per cent in 2008.
“These excellent results were achieved by
increasing our screening capacity to work on
Saturdays and extending our working days,”
Janette added. “We have increased staffing
levels on mobile units and started screening
at sites ahead of our allotted schedule
whenever possible.
”But there are challenges ahead as the
numbers we screen increase and the
maximum two-week wait appointment
system is brought in for all symptomatic
referrals (GP referral of patients with
suspected breast problems) as the unit also
sees these women too.
The team are currently meeting the national
breast screening targets and the unit will
soon start inviting all women aged between
47-to-73-years-old for screening. This will
result in a third more woman being screened
every year.
Plans are also afoot to replace analogue
X-ray and film handling equipment with
improved digital technology.
Pennine’s Fundraising Feats
Every October the Pennine unit raises money
for Breast Cancer Awareness month.
On October 18, staff hosted a pink bun and
cake sale in the unit and October 22 was
‘pink day’ where everyone wore pink and the
Pennine reception was decked out with pink
balloons and posters. Staff also ran a pink
tombola and raffle in St Luke’s main Horton
Wing corridor as well as the Pennine Breast
Screening Unit.
All proceeds from both events will go
towards Breast Cancer Care UK.
Staff from the Pennine unit also took part in
this year’s Race for Life in June where they
raised £400 for Cancer Research UK. In total
staff have raised more than £1,500 for breast
cancer charities over the past couple of years.
This year’s Friends of the BRI’s summer
outing was to Bridlington.
Forty-eight volunteers made the trip
visiting well-known landmarks and
taking a boat around the harbour.
In past years, the Friends have been to
York, Liverpool, Scarborough, Chester and
Southport.
Q:
How can I help to stop the spread of MRSA

Focus | Autumn 2010 7
Trust
strives for
excellence
At Bradford Teaching Hospitals NHS
Foundation Trust we continually strive to
improve the quality of care we provide and
are always interested to hear your views.
We love hearing from you when things go
well but equally we need to know when
you are not happy - because then we can
do something about it.
So don’t sit in silence - your thoughts
matter. If there is something you are not
happy about, talk to the doctors and nurses
who care for you - they are never too busy
but are there to listen and put things right.
There are also other ways you can tell us
what you think:
Compliments, comments
and suggestions
If you are pleased with the care you
have received, please let us know and
we will pass on your compliments to
the ward or area concerned. You can
email any comments, suggestions or
compliments to our feedback email: PALS@
bradfordhospitals.nhs.uk. All comments
and suggestions will be taken seriously and
wherever possible acted upon.
Concerns
If you wish to raise concerns with someone
who is not involved in your care you may
want to contact the Patient Advice and
Liaison Service (PALS)
PALS is an integral part of the NHS’ Patient
and Public Involvement system and the
PALS officers working in Bradford Teaching
Hospitals NHS Foundation Trust act
independently to:
• Give confidential advice and support to
patients, their families and carers
• Listen to your concerns, suggestions or
queries about NHS services or treatment
• Help to quickly sort out any problems or
concerns you may have
• Put you in touch with someone if you
need help such as local or national
support groups or agencies
A:
Complaints officers, Kelly Coubrough and
Zoe Wagstaff with the Foundation trust’s
new Complaints leaflet
• Provide information on NHS services and
any health related matters
To contact PALS, you can ask a member of
staff to contact the service or use the details
below:
Bradford Royal Infirmary 01274 364021
St Luke’s Hospital 01274 365853
07966 488 242
PALS@bradfordhospitals.nhs.uk
At BRI the office is situated next to the main
reception . At SLH the office is situated next
door to Horton Wing reception. PALS officers
are available at both offices between:
Monday to Thursday 8.30am - 5pm
Friday 8.30am - 4.30pm. At other times
please leave a message and someone will get
back to you as soon as possible.
Complaints
We want to know when things go wrong
so that we can quickly put them right and
learn from your experiences. Only by doing
this can we improve our services for other
patients and carers.
If you wish to make a complaint, you should
do this as soon as possible after the event by
contacting the Complaints Department.
The Trust also has a new Complaints Policy
and information on the procedure can be
obtained from the leaflet which is available
on all wards and departments. Alternatively
you can write directly to the Chief Executive,
Mr. Miles Scott, Bradford Teaching Hospitals
NHS Foundation Trust, Trust Headquarters,
Chestnut House, Duckworth Lane, Bradford,
BD9 6RJ. You can send us an email:
complaints@bradfordhospitals.nhs.uk or
telephone the complaints freephone:
0500 777717 (8.30am-5pm).
To see our new complaints policy, which
provides more information on how we
work to resolve complaints, please log on to
www.bradfordhospitals.nhs.uk/complaints
or contact the complaints department for a
leaflet explaining our procedures.
Dermatology
gets its own
art gallery
St Luke’s Centre for Dermatology is
now home to a permanent collection of
paintings and drawings of the city and its
surroundings, thanks to undergraduates
from the Bradford School of Arts and
Media.
The collection, which is part of the
department’s ongoing refurbishment, took
place after staff linked up with students on
the BA Fine Art and Art and Design courses
for a special competition.
Judging took place during the annual West
Yorkshire dermatology meeting at St Luke’s
Hospital and the judges, who included
consultants and nurse specialists from
Huddersfield, Dewsbury, Leeds, Wakefield
and Pontefract, evaluated the art with
lecturer, Helen Birch.
Prizes went to:
1 st prize - Michael Dennison
2 nd prize - Kirstie Wright
3 rd prize - Sally Wilford
“The students’ art work has been warmly
welcomed by staff and patients alike,” said
locum consultant, Dr Heike Bauer.
“Projects like these are an important part
of the art undergraduate’s experience and
it is a great achievement for the students to
have their works in a public collection.”
The pictures were framed by Rushworth
Fine Arts in Thornton and financed by
the Bradford Airedale and Wharfedale
Dermatology Charity Trust.
Make sure that you use the alcohol gel before you go into a ward and after you leave a ward.
S
“artist Sally Wilford nee Metcalfe” who
came third in the competition!

8
Focus | Autumn 2010
Open Event
Week 2010
from left Emergency planning and business continuity
manager, Simon Kirk, is helped into his decontamination
suit by A&E nurse, Richard Artist
A marquee in the grounds of Bradford
Royal Infirmary played host to events such
as the annual staff quiz, a procurement
exhibition, where staff got the chance to
talk to suppliers and try out new technology.
There was also a staff information and
benefits day, a volunteer and charities fair,
and the Foundation Trust’s volunteer awards
ceremony.
Lord Mayor, Councillor Peter Hill, officially
launched the annual open event which took
place on September 15 and which gave
Bradford’s citizens the chance to find out
more about their local hospital services.
Councillor Hill, who was accompanied by the
Lady Mayoress, Gillian Hill, chatted to hospital
staff, heard presentations and toured the
various departments around the BRI site.
The marquee featured 33 stalls from hospital
teams including wound care, stroke services,
infection control, emergency planning and
A&E, palliative care, women and children’s
services, the chaplaincy, bowel cancer
screening, Being Open, The SAFE! Campaign
and Going Digital - the Trust’s drive to
replace paper-based systems with electronic
equivalents.
Chief Executive Miles Scott said: “I’m
delighted that the Lord and Lady Mayoress
were able to join us to see, at first hand,
the great things which go on at Bradford
Teaching Hospitals.
“The open event was a great opportunity for
the public to come into the hospitals and take
a look behind the scenes.
“There was plenty going on and so it’s a great
way of letting people find out more while
they’re relaxed and not worried - as many
people are when they come to hospital.”
Making its first appearance at the event
was the PET-CT scanning service display
which showed the public how consultant
radiologists use their specialised computer
workstations to examine patient images
Consultant Radiologist, Dr Jon Martin, added:
“This technology allows us, for the first time,
to see not only what the inside of the body
looks like, but also what it is doing.
“This allows more sensitive detection of
disease, especially cancer, than ever before
possible and from there we can offer the best
possible treatments for our patients.
More than 2,750 people attended
this year’s special week of events
which took place in September.
“The public response to our presence was
fantastic and I’m delighted that people
had the opportunity to experience our
workstation for themselves and to see if they
could figure out where the disease was on
some sample images.”
Guided tours also took people behind-thescenes
and give them the opportunity to see
the likes of the Foundation Trust’s stateof-the-art
£2.5m Listening for Life Centre
and the medical physics department where
medicine and physics come together for the
good of patients.
People also got the chance to tour the
hospital estate and find out what the inside
of the standby generator house and maternity
energy centre looked like.
The week-long celebration of events
concluded with staff raising more than £500
for the Ear Trust at a special Friday Night
Finale held in the marquee.
Music came from bands, Black Dog Blues and
Nilbanter, which included staff from across
the Foundation Trust, who kindly gave their
services for free.
Q:
from left, patient services manager for the elderly Debbie
Beaumont, sister Anne Austic and matron Dawn Parkes
I’ve also heard about Clostridium difficile (C. diff). What does that cause
from left, Foundation Trust governors, John Sidebottom,
Nora Whitham and John Speight

Focus | Autumn 2010 9
Volunteer and Charities Fair
The latest addition to the annual line-up,
the Volunteer and Charities Fair, kicked
off this year’s event and featured table top
sales, raffles and free refreshments.
Just under 200 people attended the
event which saw 28 volunteer and charity
groups attend including Age Concern,
the Alzheimer’s Society, the Annette Fox
Leukaemia Research Fund, Ataxia UK and
Self Help Group, Bingley Wellbeing Older
Peoples Services, Bradford & Airedale
Cancer Support, the Cellar Project,
Disability Equipment Bradford, Meningitis
Trust, Osteoporosis Society, Scope, Family
Action, Seniors Show The Way, the Talking
Telegraph, and Shipley and Baildon
Blind Association.
The volunteer and charity groups at the
Foundation Trust were also well represented
with stalls from the Chaplaincy Team, the
Croakies head and neck cancer support
group, the Friends of BRI, Radio Royal,
St Luke’s Sound, Student Volunteers, the
Stroke Support Group (Bradford South
and West), the Toy library, the Elizabeth
Foundation and Haemophillia Support.
Voluntary Services
manager, Chris
Heaton, said: “This
event was an ideal
opportunity for a
variety of volunteer
and charity groups
to raise awareness
with staff and visitors
about the invaluable
work carried out
by volunteers and
charity groups at our
hospitals.
“Members of the
public were able to discuss
volunteering opportunities and find out
more about what is involved in becoming a
volunteer.
“The groups who had display stands felt
the event was a useful networking tool and
enjoyed the opportunity to exchange ideas
and discuss their work with other groups.”
Prizes were awarded for the best stalls in
a competition judged by the Foundation
Trust’s Board of Governors.
Chris Heaton (centre) pictured with from left,
Sue Tighe and Mary Taylor
Internal Awards category:
1 st Haemophillia Support Group
2 nd Elizabeth Foundation
3 rd Toy Library
External Awards Category:
1 st Cellar Project
2 nd Family Action
3 rd Seniors Show the Way
Bradford Hospitals heralded another
year of success where more patients were
treated more quickly, more safely and in
more modern facilities.
Chairman David Richardson told the
120-strong audience that despite the
Foundation Trust witnessing unprecedented
demand for acute services, it had met all
key targets and maintained its’ position as
one of the safest Trusts in the country.
Waiting times continue to be very low, he
continued, and even though the coalition
AGM
government had abolished a number
of targets in relation to this area, the
Foundation Trust pledged to retain them.
“We are not lavishly following targets but
they have been hard won and we are not
going to give up on them,” said David.
Infection prevention and control was another
area of success, noted the Chairman, with
cases of MRSA dropping from 70 five years
ago to just eight in 2009/2010 and in the
current year from April there has been just
one case in Bradford.
Finance director, Bryan Millar, said the
Foundation Trust achieved a surplus of
£2.4million in 2009/2010 and spent
£11.3million on capital programmes.
Income was £305.2million of which 30 per
cent was spent treating emergency patients.
Vice-Chairman of the Trust’s Board of
Governors, Nora Whitham, also outlined
the Governors’ work and announced that
membership remained steady with the
Foundation Trust having one of the largest
bases in the country.
ISO Awards
Making a first appearance at the Foundation Trust’s Awards
night were the ISO award winners where certificates were
presented to Medical Physics, the Pennine Breast Screening
Service and Clinical Engineering.
Long Service
Awards
Staff eligible for the 30 years’
long service award collected
their prizes at the Hospital
Oscars’ event. Each person
received a certificate, lapel
badge and £200 of high
street vouchers.
A:
Front, from left with certificates, Pennine
breast screening services co-ordinator Janette
Griggs, clinical engineering scientist team
leader, Steven Kassim, and medical physics
lead clinical scientist, Sharon Packer
C. diff is a bacterium that causes mild to extremely severe forms of diarrhoea.

10
Focus | Autumn 2010
Three unsung heroes of the Foundation
Trust stepped in to the spotlight to be
crowned winners of this year’s Hospital
Oscars.
The annual awards ceremony, which is part
of the Foundation Trust’s week of events,
honours the hard work and dedication of
staff.
Each year staff are asked to nominate
colleagues they feel have gone the extra
mile.
This year’s Oscar winners, chosen from 17
nominations, were: health care support
worker, Ann Hodgson, who has worked for
the Trust since 1975; Vicky Frith, a clerical
assistant at the Women’s and Newborn
ultrasound unit; and matron, Janet Collett,
who has spent more than 30 years on the
wards of the city’s hospitals.
Ann and Vicky were presented with a
cheque for £1,000, thanks to sponsors
Sovereign Health Care, along with a
certificate and an Oscar. Janet, who was
away on holiday at the time, was presented
with her Oscar by Chairman David
Richardson on October 6.
Ann, who works at the Bradford Royal
Infirmary’s nucleus theatres, was nominated
by hospital deputy team leader, Mark
Owen Scarth, who said: “Ann has shown
immense dedication and commitment to
her job and provided an outstanding service
spanning 35 years.
“She has adapted to constant change
over her career and embraced this change
positively, always encouraging her team to
view change as an important process of
working in the NHS and her ability to relate
this is a credit to her.”
Ultrasound superintendent, Virginia
Lodge, nominated receptionist Vicky for
undertaking more than her share of duties.
She said: “Vicky is always cheerful and
happy - she even has a smile on her face on
the days when she is run off her feet.
”She is such a valuable member of the
team that when she goes on holiday we
count the days until she returns.
“The BRI maternity ultrasound department
would not be the same without Vicky - she
is an important team member who is an
integral part of the smooth running of the
obstetric service provided here.”
While Janet, the Foundation Trust’s matron
of acute surgery, was nominated by general
manager, Emma MacLellan-Smith, and
seconded by clinical director Jon Ausobsky.
Q:
Q: How can I help to stop the spread of C. diff
Hospital Oscars
Janet’s citation read: “Janet is the epitome
of a nursing role model and is widely
regarded as one of the strongest matrons in
the Foundation Trust.
“She boasts many achievements, most
notably her lead role in the establishment
of a day case surgical unit.
“Her positive ‘can do’ attitude continually
challenges the status quo and her ability
to deliver over and above the norm is
demonstrated time and time again in the
areas she is responsible for.”
The awards were presented by Trust
chairman, David Richardson, and Russ Piper,
chief executive of Sovereign Health Care
who sponsored the awards.
David added: “The Oscars are a great way
of acknowledging the incredible hard
work and dedication of our staff who time
and time again go the extra mile for the
patients of Bradford.
“The quality of the entries for both the
Hospital Oscars and the Team of the Year
were extremely high and it was very difficult
Team of the Year
Bradford’s dedicated Inflammatory Bowel
Disease (IBD) has been crowned hospitals
team of the year.
The competition, sponsored by Sovereign
Health Care and with a total prize money of
£10,000, aims to promote excellent work
in the Foundation Trust which is seldom
highlighted.
IBD specialist nurses, Jane Healey and
Deborah Patterson, who co-ordinate the
group, said: We entered the competition to
increase awareness of IBD and to promote the
fantastic support we get from many of our
patients, including those on the team.
for the judges to choose the winners.”
While Russ said: “Sovereign Health Care
is delighted to sponsor both the Hospital
Oscars and Team of the Year Awards again
this year.
“The Hospital Oscars are incredibly special
as they give recognition to individuals that
do a fantastic job but aren’t not normally
in the limelight for their work. Picking only
three of these individuals to win an Oscar
was an extremely difficult task!”
Other hospital workers who received
nominations were: Imran Azad, Simon Kirk,
Alan Greasby, Susan Stirzaker, Sharon Firth,
Margaret Murgatroyd, Janet McGowan,
Kevin Butler, Shaheen Akhtar, Jacky Rivers,
Charles Wilkinson, Jackie Kershaw, Jacky
Pickles and Colin Fernley.
“Winning has given us all a tremendous boost
and will help us continue to improve and
develop IBD care in Bradford.”
The team also includes patient representatives,
Salma Ahmed, Matthew Hodgson, Emma
Person, Gary Clarke and non-medical
endoscopist, Nayan Mistry.
Together they provide invaluable support to
patients in the city who suffer from IBD which
is a term covering chronic conditions like
Crohn’s Disease and Ulcerative Colitis, painful
conditions which can have a devastating effect
on a patient’s life.
The judges hears how the team had facilitated
a number of improvements to enhance the

Focus | Autumn 2010 11
Unsung heroes reap rewards
for their hard work
Volunteers who work at St Luke’s Hospital and
Bradford Royal Infirmary have been honoured
in a ‘thank you’ ceremony at Bradford Teaching
Hospitals NHS Foundation Trust.
Awards were given out to 38 volunteers with
five, ten, fifteen and twenty years service at the
event hosted by the chairman David Richardson
and chief executive Miles Scott.
Bridget Dunn of the Friends of the BRI, was
named Volunteer of the Year for 15 years
unstinting work at the Trust’s chemotherapy
day unit, the Ear, Nose and Throat outpatients’
tea bar, as well as volunteering during the
junior doctor exams which are held at St Luke’s
Hospital twice a year.
Ward 15 (chemotherapy) sister Liz Reed, who
nominated Bridget, said: “Bridget helps our
patients and their relatives tremendously by
making time to chat and constantly supplying
them with drinks, refreshments and sandwiches.
She is always courteous and polite.
“No request is too much for her and she is
constantly cheerful in spite of having health
problems herself.
“She also looks after us girls too ensuring we
have cups of tea on a regular
basis. The patients are always
commenting on how much they appreciate
Bridget. Indeed she is exceptionally hard
working and a very special member of our
team who fully deserves to be Volunteer of the
Year in acknowledgement of her sacrifices and
efforts.”
Bridget also finds time to sit on the Friends
of BRI committee and take part in volunteer
fundraising.
Susan Tighe of the Trust’s voluntary services
department, added: “No-one deserves this
award more - Bridget probably wouldn’t agree,
but Bradford Teaching Hospitals would be a
sorrier place to be without her.”
Joint second place went to Hilary Ball and
Bradley Watmuff.
Bradley, 21, who has cerebral palsy and
volunteers for St Luke’s Sound hospital radio,
was nominated by its chairman Jack Worsnop,
who said:
“Over the past three years Bradley has been
fully involved in our activities, is always willing
to participate in meetings and carries out
additional broadcasts when necessary.
“He radiates cheerfulness and enthusiasm and
his one aim is to make people happy. Not only
does he volunteer at St Luke’s Sound
but he also has his own home
studio and broadcasts on the
internet, DJs at parties and
his knowledge of music is
comprehensive. Above
all he is a fine example
to us on how to
overcome major
difficulties.”
from left Martha Stringer (15 years) Maurice and Betty Eccles (20 years each),
Chairman David Richardson, Bridget Dunn (15 years) and Jean Ingham (20 years)
Hilary Ball is a
volunteer advisor at
the ophthalmology
department’s eye clinic where she works as an
intermediary between the eye clinic and low
vision resources.
She was nominated by consultant
ophthalmologist, Anita Reynolds, who said she
was “truly inspirational.”
Anita continued: “Hilary offers a listening ear,
support and advice to patients with vision
problems. Her impact in liaising and prioritising
peoples’ needs is enormous.
”Her input is invaluable; it is reassuring to
patients to have someone compassionate and
approachable, who has overcome personal
barriers to support others.
“Hilary is also very active in increasing
organisational awareness of people with
low vision and driving changes in the wider
community to support this.”
All the winners received a glass plaque, a
certificate and a gift.
Chief executive, Miles Scott said: “Volunteers
contribute a great deal to the Foundation Trust
and make a real difference to patients, visitors
and staff.
“All of our
volunteers do
valuable work
and deciding
on the winners
is always a very
difficult job here
in Bradford.”
Bradley Watmuff and
Bridget Dunn
patient experience including the creation on an
adolescent transition clinic.
The team also provides a telephone helpline
and is an invaluable link between patients and
health care professionals.
The winners, who received £5,000, will use
their first place prize money to fund patient
delegates to national conferences and to
provide support for the Foundation Trust’s IBD
website.
Second place went to the Metabolic team who
received £3,000. The team provides a regional
service to children and adults with inherited
metabolic disorders across Yorkshire. The prize
money will be used to buy equipment.
A:
Third place went to the Clinical
Engineering team who received
£2,000. The team improves
patient safety by ensuring
equipment is maintained on time
and repairs are carried out quickly.
Other teams who made
presentations to the BRI judges
were the respiratory team,
children’s outpatients, the
Calman Cancer Support team,
the community obstetric midwife
emergency trainers and the head
and neck theatre transfer team.
See page 12 for more on IBD.
To help stop the spread of C. diff you must wash your hands with soap and water after visiting or
caring for a person with C. diff diarrhoea and then make sure that you dry them afterwards.

12
Focus | Autumn 2010
New adolescent service for
patients with inflammatory
disease
A new service for teenagers suffering
from inflammatory bowel disease (IBD)
has been launched by the Bradford
Royal Infirmary.
The gastroenterology unit has developed
the new IBD transition clinic which aims
to help ease the move from child to
adult-orientated health care smoothly.
IBD is the term used to cover the chronic
conditions like Crohn’s Disease and
Ulcerative Colitis - painful conditions
which affect anywhere from the
mouth to the bottom and can lead to a
narrowing in the gut (part of the small
bowel). Typical signs include diahorrea
and bleeding, weight loss, failure to
thrive, abdominal pain and sometimes
malnutrition as the absorption of
nutrients does not take place.
BRI consultant gastroenterologist, Dr
Cathryn Preston, said: “In a bid to get
patients to take greater responsibility for
their own health, we have developed these
joint clinics between the adult and paediatric
gastro teams, which the young people can
attend for as long as is appropriate before
transferring permanently to the care of adult
services.
“The move from paediatric to adult clinics
can be very daunting for teenagers during
what can be a very important and vulnerable
time in their lives.
“Young people need to know they will be
supported through this transition smoothly
and successfully as it is an important factor if
they are to achieve their maximum potential
in terms of education, health, development
and well-being.”
The clinic, which takes place at adult
outpatients, sees the patient meet up with
the handover team to discuss the move. The
team consists of a paediatric consultant, an
adult gastroenterologist, an adult IBD nurse
specialist, a paediatric nurse specialist, the
patient’s parents (who attend for part of
the consultation), an outpatient nurse and a
paediatric dietician.
Teenage paitient Salma Ahemd with IBD nurse
specialist Deborah Patterson, left, and IBD
consultant Dr Cathryn Preston, right
The transition clinics begin after school at
3.30pm. Future plans include a youth panel
or mentoring service by young people who
have already graduated to the full adult
service, to help other young people coming
through.
Dr Preston added: “Peer support is critical
during adolescence and it’s something that
has not previously been on offer in the
department. We are working hard to make
this a reality as it’s vital for young people
to be able to talk to other teenagers in a
similar situation about what they are going
through.”
One young Bradford patient, who is
supporting the new clinic, is 16-yearold
Salma Ahmed. She believes the new
transition clinic for young IBD sufferers in
Bradford will be invaluable, especially the
peer support group.
“Suffering from something like Crohn’s
disease makes you grow up quicker and
it’s made me realise that life is not a bed of
roses.
“There were tough times - the long nights,
the long stays in hospital, the pain, but
the new clinic sounds really beneficial to
young people in Bradford because it will
help the transition to adult healthcare run
more smoothly and give young people, at
a vulnerable stage of their life, time to get
used to the change in medical help.
“Growing up as a teenager normally is hard
enough work without having something
like Crohn’s, so anything that encourages
normality can only be a good thing.”
In Bradford, around 1,600 adults and 50
children, under the age of 18-years-old,
suffer from the lifelong condition. The
average age for presenting with the disease
is 11 years and nine months and, locally,
there is a slightly higher prevalence rate of
ulcerative colitis in children from a south
Asian background.
Dr Preston added: “We don’t know why
this illness affects a slightly higher number
of Asian children and in order to address
Bradford’s future health needs we need to
understand why this is. So we are currently
involved in recruiting for a trial into IBD
genetics at Manchester Royal Infirmary to
help provide some answers.”
For more information, contact the
National Association for Colitis and
Crohn’s Disease on 0845 130 2233 or
nacc.org.uk
Q:
Why should I dry my hands after washing them

Focus | Autumn 2010
13
To whom it may concern:
IBD NURSE OR GUARDIAN ANGEL
IBD nurses truly are an invaluable and essential asset to any hospital and I should
know.
I suffer from Crohns Disease and one day in March this year I was sat at my desk
working when one of the ulcers in my bowel decided to eat its way through a blood
vessel.
The result was a sharp pain and major bleed which led me to telephone my dedicated
IBD nurse at Bradford Royal Infirmary, Jane Healey, who advised me to go to the
nearest A&E as I was not in Bradford but at work in Wakefield and she did not want
me to risk driving back.
My employers are aware of my condition and whilst explaining the situation to my
boss, I began to feel very unwell and subsequently collapsed in the office. Whilst
unconscious, I continued to lose a massive amount of blood.
An ambulance was called and I was whisked off to Pinderfields Hospital where I
had a blood transfusion having lost almost half of my blood volume. Because I had
a direct line to Jane in Bradford, she was able to not only keep track of what was
happening to me throughout, but also gave immediate vital information to the doctors
treating me at Pinderfields. She then began to work hard trying to get me transferred
back to the BRI..
In general however, if I am feeling unwell and beginning to go downhill again, all I have
to do is telephone Jane and I can go and see her immediately without going through
A&E or making an appointment which could take weeks. She is then able to assess
whether I need admission or medication and act accordingly. As any sufferer knows,
if a flare up goes unchecked for any length of time, then this can mean the difference
between being able to stay in work or needing admission to hospital and a significant
leave of absence.
As far as I am concerned, Jane is not just my IBD Nurse, she is my Guardian Angel
and I don’t know how I would cope without her. Just knowing that I can gain
access to her instantly is such a reassurance. We are lucky in Bradford as we have
two dedicated IBD Nurses in Jane Healey and Deborah Patterson. Unfortunately some
hospitals don’t have any.
The question should not be can a hospital afford to have an IBD Nurse but can a
hospital afford to do without one
What is the cost of an IBD Nurse - well that is easy to answer -
PRICELESS!!!!!!
Yours sincerely,
Ann Greenwood - Patient
• Ulcerative Colitis (UC) and Crohn’s
Disease affect about 1 person in every
250 in the UK
• They are both chronic (ongoing)
conditions, which are not infectious
• The most common age for diagnosis
is between 10 and 40 (although
diagnosis can occur at any age)
• Men and women suffer equally
• The main symptoms of Crohn’s Disease
will usually include pain, urgent
diarrhoea, severe tiredness and loss of
A:
Factfile on IBD:
weight. Crohn’s Disease is quite often
associated with other inflammatory
conditions affecting the joints, skin
and eyes
• Ulcerative Colitis affects the colon
(large intestine) or rectum and can
cause a variety of distressing and
sometimes embarrassing symptoms.
Inflammation and ulcers develop on
the inside lining of the colon resulting
in pain, urgent and bloody diarrhoea,
continual tiredness, weight loss and
loss of appetite
Because damp hands spread 1,000 times more germs than dry ones.
• The severity of symptoms fluctuate
unpredictably over time. Patients
are likely to experience flare-ups in
between intervals of remission or
reduced symptoms
• The cause or causes have not
yet been identified in either
illness. Both genetic factors and
environmental triggers are likely to
be involved.

14
Focus | Autumn 2010
Lakhbir
leads the
way
Lakhbir Kaur, who works at the
Foundation Trust as an equality and
diversity liaison officer, recently attended
a worldwide haemophilia conference in
South America where she raised awareness
for a charity she supports.
Lakhbir Kaur and her husband, Balvinder Singh Nazran, whose stall won first
prize at the Volunteer and Charities Fair held during September’s Hospital Open
Week in a competition judged by the Foundation Trust’s Board of Governors
Lakhbir, has been carrying out voluntary
work with children suffering from this lifethreatening
condition since 1996.
During the summer she flew to Buenos Aires
in Argentina to attend the International
Congress of the World Federation of
Haemophilia where she also gave out
information about her charity work.
In the past, Lakhabir worked with the
Foundation Trust’s former head of
haematology, Dr Parapia, but when he
retired she decided to go it alone.
“Helping children with haemophilia is
something that I am very passionate
about,” said Lakhbir, who originally comes
from Jullandar Cantt, a city in the northern
Punjab region of India.
“I originally became interested in
haemophilia when I was asked to help with
a research study at the BRI in early 1995
to find out why Asian patients were not
attending their appointments.
“Then Dr Parapia started fundraising for the
twinned centres which Bradford Teaching
Hospitals still supports in India today and I
got involved from there.
“Since then, my charity work has
continued, to the extent that when Dr
Parapia retired, I decided to support
the charity ‘Networking of Haemophilia
Camps Project’ to develop the already
existing camps in rural India in the hope of
extending them nationwide.”
Since then Lakhbir has raised £1,000 to
fund a new camp in India.
In England, children with haemophilia
are given regular injections of factor 8, a
clotting agent which helps their blood to
clot, but in India this medication is rare and
expensive resulting in the death of boys
Q:
before they reach adulthood. Factor 8 is not
widely available in rural India.
Now Lakhbir plans to contact haemophilia
centres across England to ask them to donate
their spare Factor 8 injections which are close
to expiry before she leaves for the camps.
She then hopes to take the medication to
the boys’ education camps in India and if
the children have a bleed during their stay
in the camps, the doctors or specialised
nurses on site will administer the injections
free of charge.
Doctors, nurses, physiotherapists and
volunteers from the UK also accompany her
on trips to treat the 100 boys who attend
each three to four day camp.
What is haemophilia
Haemophilia is an inherited bleeding disorder,
where essential clotting factors required for
blood to clot normally are lacking.
These clotting factors are proteins that work
with platelets (specific small blood cells)
to allow the blood to clot. They help the
platelets to stick together to plug cuts and
breaks.
As the blood does not clot normally, bleeding
episodes last longer, bruising occurs after
minor knocks and bumps, and it is not
uncommon for spontaneous bleeding to arise
with no known obvious cause.
Most sufferers have haemophilia A where
the clotting factor V111 is absent and there
are three levels of severity; mild, moderate or
severe.
Signs and Symptoms include:
• Big bruises
• Bleeding into muscles and joints, especially
the knees, elbows, and ankles
Is there anything else I can do to help stop the spread of infections
Factfile:
Lakhbir plans to organise forthcoming
fundraising events in Bradford to raise
money for the camps which will go towards
the boys’ food, accommodation and
activities like swimming and sightseeing.
”I also counsel the patients and this gives
me an insight about how lonely they feel
and how it must be to live with the stigma
which is attached to this condition in
India,” she said.
“These camps are vital as the boys talk
about their haemophilia and learn from
each other, which helps build their
confidence and normalise their situation.”
Anyone interested in supporting Lakhbir’s
work can contact her on 07947 120314.
• Prolonged bleeding after a cut, tooth
removal, surgery, or an accident
• Serious internal bleeding into vital
organs, most commonly after a serious
trauma
• Bleeding in the brain can lead to very
serious complications after only a single
bump.
Treatment
The main treatment for Haemophilia A
and B is factor concentrate therapy. This
is either given as a prophylaxis therapy
(‘preventative’) or ‘on-demand therapy’,
(stopping bleeding when it occurs). There
is no way of permanently increasing or
replacing the clotting factors.
In the UK, those affected by severe and
moderate haemophilia A are given clotting
factor regularly to try to prevent bleeds,
pain and joint damage. Those affected by
haemophilia B are usually given treatment
twice a week. Children often use factor
concentrate more quickly and therefore
need more regular injections.

Focus | Autumn 2010 15
Maternity Assessment
Centre achieves high patient
satisfaction results
The majority of Bradford women using
the maternity assessment centre during
their pregnancies are happy with the
service, new results from Bradford Teaching
Hospitals NHS Foundation Trust reveal.
Ninety-eight per cent of women
questioned reported that they were treated
with dignity and respect throughout their
assessment and ninety per cent were
involved in choices in their care pathways.
The results were revealed after a recent
audit of the Bradford Royal Infirmary’s
Maternity Assessment centre (MAC) which
acts as a telephone triage and assessment
service to both antenatal women (generally
over 20 weeks gestation) and postnatal
women (up to 28 days after giving birth).
Julie Baker, MAC manager and one of the
report’s authors added: “Women who used
the telephone triage service gave positive
comments stating that the advice and
support they received was both reassuring
and informative.
“A high percentage of women also
reported being happy with the cleanliness
of the maternity unit and its staff.
“The results indicate that a large majority
of MAC’s service users were very happy
with the care they received and we feel this
reflects how hard the MAC team work to
provide high standards of quality care to
local woman during childbirth.”
The MAC is open seven days a week
between 10am to 10pm and is now a
feature of maternity care in Bradford.
It was set up in 2003 in an effort to
ensure that all pregnant and postnatal
women used the telephone triage service
prior to their arrival at hospital. This helps
to reduce unnecessary admissions and
interventions for women, while at the
same time improving the Foundation
Trust’s organisation of resources and staff
workload.
“Telephone triage is an area where
communication skills are paramount,
new members joining the MAC team are
initially fully supported and supervised in
telephone triage decisions.”
Women who use the MAC do so for a
multitude of reasons, such as women with
uncomplicated pregnancies seeking advice
and reassurance, women who feel their
labour has started and others with high risk
problems in pregnancy.
The recent audit, which was carried out
over the summer, found that the telephone
triage service was used by seventy-eight
per cent of women prior to arriving at the
MAC.
Julie continued: “The service provides a
facility that allows midwives to use their
skills and expertise to determine the most
appropriate pathway of care for each
woman whilst avoiding unnecessary visits
to the hospital.
“In Bradford around 6,000 women give
birth each year and the BRI maternity
service boasts an excellent vaginal birth
rate of seventy-three per cent.
“Women who used the telephone triage
service said in the survey that the advice
and support they received was both
reassuring and informative which is great
feedback for the midwives who run the
centre.”
Julie, along with fellow colleagues Philippa
Shipstone and Barbara McDonagh,
conducted the survey questionnaire to
determine women’s views, as well as to
assess the centre’s performance and service
provision satisfaction.
The patient satisfaction survey covered 5
main areas: telephone triage, infection
control, attitudes and behaviour of staff
members, understanding and choices
given within the care pathways and ethnic
background.
More than 200 questionnaires were
completed out of the 210 given out during
a one month period. The unit sees up to
250 women in an average month.
Julie said: “The MAC team would like to
encourage women to ask more questions,
this would help midwives to ensure that
the women have full understanding with
the latest evidence based information to
provide individual and flexible choices
within their care.
A:
Yes, you can make sure that you don’t sit on patients beds as the bed linen can carry germs as well.

16
Focus | Autumn 2010
The Sovereign
Health Care
Charitable
Trust
Sovereign Health Care and Bradford
Teaching Hospitals NHS Foundation Trust
have a long history of working together.
Indeed Sovereign Health Care was
originally founded in 1873 as the Hospital
Fund of Bradford with the purpose of
raising money for local hospitals prior to
the existence of the NHS.
Today, Sovereign Health Care continues
to support the work of Bradford Teaching
Hospitals. A Sovereign Health Care
donation helped secure the building of the
Foundation Trust’s new Sovereign Lecture
Theatre and their sponsorship of the
Trust’s `Team of the Year’ and `Hospital
Oscars’ is longstanding with the first
awards being presented in 2002.
Sovereign Health Care is proud of its long
history of charitable giving through its
Charitable Trust. Over the past 6 years
they have donated in excess of £3.5 million
to community and health related charities.
These donations have helped to support
the delivery of health care and welfare
services and to fund pioneering research.
The Sovereign Health Care Charitable
Trust is funded from the commercial side
of the organisation and money donated is
from investment returns and surpluses
generated over many years.
Despite the tough economic climate,
Sovereign Health Care was able to
maintain its charitable giving in 2009
donating over £550,000, and this has
continued in 2010. As well as making
donations to Bradford Teaching Hospitals,
other beneficiaries in 2009 included:
• Yorkshire Air Ambulance - £45,000
• Sue Ryder Care 0 Manorlands Hospice
- £42,000
• Heartbeat Appeal - £37,000
• Bradford Cancer Support - £25,000
• Bradford Soup Run - £20,000
• Heart Research UK - £20,000
• West Yorkshire Medical Response Team
- £17,000
• Motor Neurone Disease Association
- £10,000
• Breast Cancer Haven - £7,500
• Epilepsy Action - £5,000
You can find out more about Sovereign
Health Care’s Charitable Trust by
visiting: www.sovereignhealthcare.
co.uk/about-us/charitable-trust
60 Seconds with...Carol Mapp
Carol Mapp is a housekeeper on the medical
assessment units (Ward 4 +1) at Bradford Royal
Infirmary. She’s worked for the Trust for nearly
20 years, having worked across both St Luke’s
and the Bradford Royal Infirmary.
What was your first job
Started as a domestic at St Luke’s 18 years ago
What are you most proud of and why
Winning the Hospital Oscar in 2008 it gave
me a personal feeling off appreciation. I
booked myself a holiday and treated my
grandchildren with the prize money.
Name three things you would do if
you were Prime Minister
1. Pull the troops out of Afghanistan
2. Lower taxes
3. Increase retirement pensions
What’s your biggest pet hate and
why
Spiders they make my hair stand on end
Where did you last go on holiday
Corfu
Describe your ideal weekend
Just relax and do nothing is my perfect
weekend
What was the first CD you ever
bought
Rod Stewart’s Greatest Hits
Name three things you would
take with you to a desert island:
1. Suntan lotion
2. The latest Martina Cole book
3. Plenty of drinking water
Q:
I am a patient in the hospital and I am not sure if the staff treating me have
used the alcohol gel or have washed their hands. Is it okay for me to ask them about it

Get £15 in
M&S Vouchers
when you join
& support you
local hospitals*
Focus | Autumn 2010 17
Join Sovereign Health Care today
and support your local hospitals!
Sovereign Health Care will donate £5 to Bradford Teaching Hospitals for every new customer who
joins our health care cash plan and quotes the special code TRUST. What’s more you will also receive
£15 in M&S vouchers as a thank you for joining.*
The Sovereign Health Care cash plan get cash back on everyday health care
The Sovereign Health Care cash plan costs from as little as £7.80 per month and pays tax free cash
back on a range of health care costs including:
Dental treatment Hospital stays (in-patient and day case admission)
Glasses Contact lenses Maternity/Adoption*
Physiotherapy Hospital consultant fees
Chiropody Health screening
Plus you can claim immediately as we will waive the usual 13 week qualifying period.*
With 7 levels of cover, you can choose the level that best suits your needs and your premiums will be
deducted monthly by Direct Debit.
The Sovereign Health Care cash plan is designed to be used. Anyone under the age of 76 can join
- no medical is needed and the same price applies to everyone at each level of cover regardless of
gender, age or medical history. What’s more dependant children under the age of 17 are covered for
free on specified benefits and you can include your partner too.
Be proactive about budgeting for your health care - join today!
• No medical is needed and anyone under the
age of 76 can join
• Free cover for dependant children under the
age of 17 on specified benefits
• Optional partner cover
• Worldwide cover - claim for treatment
received abroad
• Claims paid promptly
It’s easy to join Sovereign Health Care, you can either:
Call 0800 369 8873 - Remember to quote TRUST when you call to ensure £5 is donated. Our
customer services team is available Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
Or visit www.sovereignhealthcare.co.uk - Please quote TRUST in the ‘promotional code’
field to ensure £5 is donated.
* Terms and conditions:
1. £15 in M&S vouchers will be sent by post to the
new customer subject to the application form being
submitted and accepted by Sovereign Health Care. To
qualify, the new customer must remain a customer
of Sovereign Health Care beyond the 14 day cooling
off period.
2. Sovereign Health Care will donate £5 to the Bradford
Teaching Hospitals NHS Foundation Trust for each
new customer who joins between 13 September
2010 and 31 December 2010 quoting the correct
promotional code. The correct promotional code is
TRUST. A lump sum donation will be made to Bradford
Teaching Hospitals NHS Foundation Trust no later
than 31 January 2011.
3. No alternatives to this promotion will be offered.
4. Cover for all benefits is immediate except for the
maternity/adoption benefit which has a 52 week
qualifying period. Cover commences from the date on
your policy certificate and you can claim for treatment
received on or after this date. Pre-existing conditions,
that is a condition that existed prior to joining, are not
covered except for optical, dental, chiropody/ podiatry
and health screening benefits.
Sovereign Health Care. An incorporated company limited
by guarantee. Registered office: Royal Standard House,
26 Manningham Lane, Bradford BD1 3DN. Registered
in England no 85588. Authorised and regulated by the
Financial Services Authority. FSA no 202818
A:
Yes, if you are worried, please ask. Our staff won’t be offended. We all need to work together to
help combat the spread of infections.

18
Focus | Autumn 2010
Governors’ Update
Public governors
Bradford South
Michael Turner
Bradford South
Maureen Sharpe
Bradford West
Nora Whitham
Bradford West
Micheal Warr
Staff governors
Bradford North
Mary Brewer
Bradford North
Mohammad Yaqoob
Shipley
Shipley
Joan Barton
Norman Roper
Shipley
Susan Hilas
Keighley
Ronald Beale
Keighley
Mike Richings
Allied Health
Professionals & Scientists
Alison Haigh
All Other Staff Groups
John Sidebottom
Nursing and Midwifery
Carolyn Butterfield
Medical and Dental
Medical and Dental
Mark Steward
Mark Steward
Patient governors
The following partner governors have been nominated by our
stakeholder organisations
Patients
John Speight
Patients
Mick Young
University of Leeds
Professor John Young
Bradford and Airedale
Primary Care Trust
Shafiq Ahmed
Bradford Metropolitan
District Council
Councillor Matt Palmer
Bradford University
Marina Bloj
One of our duties as Governors is to host the
Annual General Meeting which this year took
place on Weds 15 September. As part of the
Annual General Meeting the agenda includes
an update provided by the Vice-Chair of the
Board of Governors in relation to governors and
membership. This year the report included
• The discharge of Governors statutory duties
• The scrutiny applied by Governors in
relation to the annual plan
• A summary of the Governors annual work
programme
• The Membership recruitment and
engagement programme
• Elections to the Board of Governors
The summary of the Annual Report 2009/2010
can be found in the centre pages of this issue of
Focus. A full set of the annual report and accounts
is available on the Foundation Trust’s website
www.bradfordhospitals.nhs.uk. If you would like a
hard copy please contact the membership helpline.
Q:
As reported previously, Governors were
taking part in a comprehensive induction
programme during April and July 2010.
As part of this process membership of the
Governor Working Groups has been reviewed
Agenda and papers
All the papers from previous meetings are published on the Foundation Trust’s website at
wwww.bradfordhospitals.nhs.uk the agenda and papers for future meetings are published
two weeks before the meeting date. Board of Governors meetings are public meetings
and open to anyone to attend. If you would like a set of papers sending to you then
please contact the membership helpline on 0800 2802581 (calls are free from land lines)
or email bradfordhospitals@capitaregistrars.com to ask for a set to be sent to you. The
dates and times of future meetings are listed in the Membership Calendar of Events on
page 19.
Any Questions
Any member of the public can raise questions about the business of the Board.
Questions need to be submitted at least one week in advance of the meeting either; in
writing to the Head of Corporate Affairs, Trust Headquarters, Chestnut House, Bradford
Royal Infirmary, Duckworth Lane, Bradford, BD9 6RJ or, by contacting the membership
helpline or emailing the membership office.
If you have any other questions that you would like to raise with Governors then you
can contact them c/o the Foundation Trust membership office.
I have had diarrhoea and/or vomiting at home, can I still visit my relatives in the hospital
in line with the declared skills, knowledge
and interests of Governors. The revised
membership of the groups will be confirmed
at a later meeting of the Board of Governors.

Focus | Autumn 2010 19
Do you know someone who would like to be a member
Maybe a friend, neighbour or relative
Why not let them have this form or a copy
of it which they can return to the following
freepost address (no stamp required):
Please tick one box only
Full Name
Foundation Trust Membership Office,
Bradford Teaching Hospitals NHS
Foundation Trust, NAT 10603, BD9 4BR
Please can you make sure that the correct
postcode of BD9 4BR is used for this freepost
address. New members can register over the phone
if they prefer - just call our membership helpline on
0800 280 2581 (calls free from a landline).
I want to register as a Public
Member. I live within the
Bradford Metropolitan District
Council Area.
I want to register as a Patient
Member. I live outside the
Bradford Metropolitan District
Council Area and have been
treated at one of the Hospitals,
or I am the carer of such a
patient and act on their behalf.
Date of Birth
Gender Male (tick box)
Address
Female (tick box)
Postcode
Signed
Please note that the Foundation Trust is required to publish a publicly available Register of Members. In accordance with both European Community law and the Data Protection Act 1998 Public
members have the right to choose if their personal data is disclosed. If you would prefer not to have your details on this public register, please tick this box.
All personal details will be held on a confidential data base and will only be used to communicate information to you regarding the Foundation Trust. Your contact details will not be passed to other organisations.
Membership Calendar of Events
Book your place at any
of the sessions on the
calendar by contacting
the membership helpline
on 0800 2802581 (calls
free from any landline)
or you can email
bradfordhospitals@
capitaregistrars.com or
write to the Foundation
Trust Membership Office,
Trust HQ, Bradford Royal
Infirmary, Duckworth
Lane, Bradford BD9 6RJ.
JAN
APR
JULY
SEPT
Membership
Calendar of Events
2011
EVENT DATE & TIME VENUE
Board of Governors
Meeting
Board of Governors
Meeting
Board of Governors
Meeting
Annual
General Meeting
Wednesday
19th January 2011
4.30pm until 6.30pm
Wednesday
20th April 2011
4.30pm until 6.30pm
Wednesday
20th July 2011
4.30pm until 6.30pm
Wednesday
14th September 2011
1.00pm until 2.00pm
OCTWednesday
Board of Governors
19th October 2011
Meeting
4.30pm until 6.30pm
Conference Room
Field House
Bradford Royal Infirmary
Conference Room
Field House
Bradford Royal Infirmary
Conference Room
Field House
Bradford Royal Infirmary
Sovereign Lecture Theatre
Field House Teaching Centre
Bradford Royal Infirmary
Conference Room
Field House
Bradford Royal Infirmary
A:
No, you must not visit until you have not had any diarrhoea and/or vomiting for at least 48 hours.

Useful Contacts
Bradford Teaching Hospitals NHS Foundation Trust
Bradford Royal Infirmary
Duckworth Lane
Bradford
BD9 6RJ
Main switchboard 01274 542200
www.bradfordhospitals.nhs.uk
www.youngpeople.bradfordhospitals.nhs.uk
St Luke’s Hospital
Little Horton Lane
Bradford
BD5 0NA
Main switchboard 01274 734744
Foundation Trust Membership Office
Trust Headquarters
Bradford Royal Infirmary
Duckworth Lane
Bradford
BD9 6RJ
Membership helpline 0800 2802581 (calls
are free from land lines)
Email: bradfordhospitals@capitaregistrars.com
Chaplaincy Office 365819
Voluntary Services 364309
Complaints 364810
Patient Advice &
Liaison Services (PALS) 364021
Patientline 383123
Outpatients (Bradford Royal
Infirmary and St Luke’s Hospital)
Outpatients ENT
(Ear, Nose and Throat) 364111
Outpatients Gastroenterology 364628
Outpatients Orthopaedics 364850
Outpatients West 364056
Outpatients Adult 365669
Outpatients Dermatology 365540
Outpatients Gynaecology 365054
Outpatients Maxillofacial & Oral 365200
Outpatients Peadiatrics 365423
Change of Appointments
Contact Centre 365910
Wards (St Luke’s Hospital)
C1 Endoscopy Suite 365306
F1 Pennine Breast
Screening Unit 365525
F2 Nephrology 365330
F3 Elderly Care 365603
F4 Rheumatology &
Dermatology 365328
F5 Medicine For Older People 365632
F6 Rehab For Stroke &
Neurology 365615
F7 Renal Dialysis Unit 365692
F8 Renal Unit 365689
Born in Bradford Project Office
383173
www.borninbradford.nhs.uk
Other Useful Numbers and Websites
Out of Hours GP Service (NHS Direct) 0845 4647
Shipley Community Hospital 01274 773390
Westwood Park 01274 425990
Eccleshill Independent Sector
Treatment Centre 01274 623100
Bradford District Care Trust 01274 228300
www.bdct.nhs.uk
NHS Bradford and Airedale 0845 1115000
www.bradfordairedale-pct.nhs.uk
NHS Direct 0845 4647
www.nhsdirect.nhs.uk
NHS Smoking Helpline 0800 1690 169
NHS Careers Helpline 0845 6060655
www.nhscareers.nhs.uk
www.jobs.nhs.uk
NHS in Bradford & Airedale
www.bradford.nhs.uk
Department of Health
www.dh.gov.uk
Care Quality Commission
www.cqc.org.uk
Wards (Bradford Royal Infirmary)
Accident and Emergency 364658
1 Mixed Medical 364352
2 Paediatrics Surgical 364353
3 Elderly Medical Admissions Unit 364355
4 Medical Admissions Unit 364357
5 Day Case Surgery 364361
6 Medical Unit 364364
7 Heamatology 364366
8 Male Surgical 364368
9 Elderly Medical 364371
11 Female Surgical 364377
12 Gynaecology 364381
14 Urology 364383
15 Oncology 364387
16 Paediatrics Medical 364390
17 Paediatrics Acute Medicine 364394
18 Ent & Ophthalmology 364396
19 Plastics & Maxillofacial Unit 364398
20 Acute Surgery - Mixed 364413
21 Progressive Care Unit 364417
22 Coronary Care 364043
23 Trauma Orthopaedic 364404
24 Acute/Stroke Neurology 364581
25 Breast Care Unit 364622
26 Vascular Surgery 363011
27 Orthopaedics 363020
28 Orthopaedic Day Case Unit 363030
29 Elderly Care 383229
30 Elderly Care 383230
Ear Nose & Throat Day Case Unit 364863
Intensive Care Unit 364126
York Suite 364644
Transitional Care Unit M2 364531
Maternity Unit M3 364536
Maternity Unit M4 364539
Delivery Suite 364515
Antenatal 364556
Neonatal Unit 364523