The Applications Handbook.pdf - Nexus Technologies Inc.

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PLAN: Building the Right Applications in the Right Way ■ 13 When we consider the complete application lifecycle, we find that starting right—that is, with a quantifiably justified business investment, to be measured over time—makes all the difference for business outcome. The aim of this section is to investigate how a new approach to project and portfolio management can help ensure that an enterprise’s overall modernization efforts yield better business outcomes. Portfolio Management: Moving to an Outcome-Oriented Approach At the top of the chapter, we outlined a few questions nobody in the enterprise wants to be asked. Each question likely involves polling different teams across the organization, manually tabulating the results, and aggregating them into something that approximates the composite view. Understandably, many enterprises choose to proceed by feel and guesswork, and often let such forces as political infighting settle competitive investments. Clearly this isn’t a repeatable, sustainable way of managing application investment. The right approach begins with a clear, rationalized, and universal view of demand. This approach sounds rudimentary, but we find that many business requests are only informally documented, if at all. Instead demands are revealed in accidental, haphazard fashion—and often not until IT has begun to scream from overload.
14 ■ The Applications Handbook Hi Joe, how was your weekend? By the way, could you please add new fields in our Finance Billing system? Sure, I can do that. Tell me what fields and I will include them in the next release. Business user IT staff Figure 1: Imagine this happening all over the enterprise When demand requests are centralized in a single web-based solution, each request type follows a standardized workflow that specifies the process for reviewing, evaluating, prioritizing, scheduling, and approving the request. See the Madness, Impose a Method As requests for services and support come in, a process must be in place to prioritize and refine them. You can’t make decisions about any individual request in a vacuum. You have to compare requests against other demands in the current quarter and in future periods. Effective demand management allows the organization to consolidate and prioritize all application requests, including strategic application projects and operational activities. Worldclass organizations rely on strong demand management to ensure maximum focus and throughput of the IT organization. Without such control of demand, IT departments—and business initiatives—tend to die the death of a thousand cuts. Fewer things are seen to completion because every day brings a new slew of requests, urgencies, and enhancements.
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