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Annual Report and Accounts 2006/7 - CEDA Repository

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28 29 Management commentary<br />

Strong winds<br />

The precise forecast of strong winds <strong>and</strong><br />

accurate prediction of maximum gusts<br />

early this month meant that customers<br />

benefited from Early Warnings of at-risk<br />

areas. The public was kept up to date<br />

with the forecast <strong>and</strong> the potential for<br />

more disruption through the media <strong>and</strong><br />

Met Office website.<br />

Single European Sky (SES)<br />

certification<br />

Following an audit by the Civil Aviation<br />

Authority (CAA) this month, the Met<br />

Office was awarded a certificate to<br />

operate as an Aviation Met. Service<br />

Provider anywhere in Europe under new<br />

European Union SES legislation. In<br />

addition, as allowed by the legislation,<br />

the Met Office was designated by the<br />

CAA as the sole provider of ICAO Annex 3<br />

met. services in the UK. The certification<br />

will open up new business opportunities<br />

for met. service provision in Europe from<br />

2010/11 onwards when European<br />

airspace starts to be rationalised into<br />

Functional Airspace Blocks.<br />

Special Ops<br />

The Met Office officially opened a new<br />

look Operations Centre at its Exeter<br />

headquarters this month. The ceremony<br />

was attended by Met Office Chairman,<br />

Robert Napier, who commended the<br />

changes. The ‘Ops Centre’, as it is known<br />

among staff <strong>and</strong> customers, is key to<br />

many Met Office products <strong>and</strong> services.<br />

Following a programme of centralisation<br />

it accommodates highly-trained<br />

forecasters — experts in producing the<br />

world-class weather forecasts for which<br />

the Met Office is renowned.<br />

New satellite data<br />

The use of satellite data in the initial state<br />

is critical to the accuracy of Met Office<br />

forecasts. Radiances measured by the<br />

microwave sounding instrument onboard<br />

MetOp A — Europe’s first polar orbiting<br />

weather satellite — were incorporated into<br />

the Unified Model in record time<br />

following initial availability from the<br />

satellite. Benefits were seen immediately<br />

in one <strong>and</strong> two-day forecasts from the<br />

Met Office.<br />

Improving customer service<br />

A customer service action plan was<br />

developed this month to enhance<br />

customer service across the Met Office,<br />

from requirements capture to final<br />

delivery. This plan will be implemented<br />

over the next 18 months <strong>and</strong> the<br />

improvements will ensure that the Met<br />

Office continues to deliver in line with<br />

customer expectations <strong>and</strong> is responsive<br />

to their needs.<br />

Our premises<br />

Our headquarters at Exeter was tested<br />

this month against the Building Research<br />

Establishment Environmental Assessment<br />

Method (BREEAM) which looks critically<br />

at the environmental impact of the<br />

premises each year. We surpassed our<br />

‘excellent’ rating of 2005/6.<br />

Technology Strategy<br />

The latest Technology Strategy was<br />

endorsed by the Met Office Executive this<br />

month (as part of a wider Science <strong>and</strong><br />

Technology Strategy). The document<br />

focuses on the business, technology <strong>and</strong><br />

personnel drivers that will shape Met<br />

Office technology over the next 10 years<br />

<strong>and</strong> presents a strategy that seeks to<br />

maximise benefits while minimising cost<br />

<strong>and</strong> business risk. An implementation<br />

plan is now under development.

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