Summer 2010 - Reigate and Banstead Borough Council

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2 Borough News www.reigate-banstead.gov.uk Visit our Help Shops Our Help Shops are located in each town centre as well as Preston and Merstham and are open at the following times: BANSTEAD Help Shop The Horseshoe, Banstead Mon-Fri 10am-4.30pm HORLEY Help Shop 4 Victoria Square, Consort Way, Horley Mon-Fri 9.30am-4.30pm MERSTHAM Help Shop 26 Portland Drive, Merstham Mon-Fri 9am-12noon PRESTON Help Shop Raven Housing Trust Neighbourhood Office, 71 Marbles Way, Tadworth Mon-Wed 9am-12noon REDHILL Help Shop 26-28 Cromwell Road, Redhill Mon-Fri 10am-4.30pm REIGATE Town Hall, Castlefield Road, Reigate Mon-Thurs 9am-5pm; Fri 9am-4.45pm Please Note: On the last Friday of each month Banstead, Horley, Merstham and Redhill are closed from 9am-2pm for staff training. FACT: Our customer service team can help you apply for your bus pass. Call in to one of our Help Shops to speak to one of our friendly customer service advisers. To obtain this magazine in an alternative format, telephone 01737 276000 and ask for Borough News. Can we help? Our Help Line is open 8.30am to 5.30pm Monday to Friday on 01737 276000 FACT: You can register online for our Garden Waste Service by visiting www.reigate-banstead.gov.uk or by telephoning 01737 276444. An easier way to pay council tax bills Residents can now pay their council tax bills by phone 24 hours a day, seven days a week, including bank holidays and Christmas, thanks to the introduction of a new telephone payment facility. All customers need to do is ring the telephone number on their bill to be connected to the Council’s secure automated payments line. Cllr Roger Newstead, Executive Member for Personnel and Business Transformation, said:“The launch of this service is a further step in the Council’s programme to provide residents with Write to us: Reigate & Banstead Borough Council, Town Hall, Castlefield Road, Reigate RH2 0SH Email us: customer.services@reigate-banstead.gov.uk Help Shop Online Our Help Shop online service enables you to report problems or make payments 24 hours a day at www.reigate-banstead.gov.uk/hso more efficient and cost effective services and more choice in the way that they contact the Council. “This is the latest automated telephone payment facility to be developed by the Council, enabling residents to pay their council tax bills at any time of day or night, whenever it is convenient for them. Customers can already pay parking fines and invoices by phone.” Customers can also pay their council tax online at www.reigate-banstead.gov.uk as well as parking fines (PCNs), business rates (NNDR), and invoices. Borough News Summer 2010
Help Line 01737 276000 Welcome 3 Dear Resident With the end of the old municipal year and the start of the new, the time is right to look forward to the year ahead but first, I must thank the Mayor and Mayoress, Richard and Ruth Mantle, and Deputy Mayor Jill Bray whose tireless fundraising efforts during the year have benefited so many in the borough. They were a force to be reckoned with! I would also like to thank outgoing Chief Executive Nigel Clifford who retired in May after 35 years service to the Council. The last 12 months have seen unprecedented financial pressures on local government but despite this Reigate & Banstead Borough Council have managed to maintain and develop our services for residents. Work to build the new multimillion pound leisure centre for Horley is getting underway this summer. The new leisure centre will be a great improvement to the leisure provision in Horley. The new centre has been designed with environmental sustainability and accessibility in mind and although 35 Cllr Joan Spiers Leader, Reigate & Banstead Borough Council per cent larger than the Horley Anderson Centre, its energy usage will be 30 per cent lower per square metre. It is anticipated that the new leisure centre will be open to the public in January 2012. Apart from the new Horley Leisure Centre the Council is continuing its investment programme and many of our projects will also eventually result in energy savings such as the refurbishment of Donyngs leisure centre, Redhill and improvements to the Harlequin Theatre. Overall we have ambitious plans to cut the Council’s carbon dioxide (CO2) emissions by a massive 30 per cent over five years. The measures will also deliver significant financial savings. We expect to save £390,000 per year by 2014 and £2 million by March 2020, meaning our investment will pay for itself within four years of completion. Reigate & Banstead Borough Council has been awarded £30,000 to help expand its recycling service for businesses. The funding has been used to purchase more recycling bins to meet the growing demand for the new service and to promote the scheme to encourage more businesses to sign up to recycle their paper and card. As the economy emerges from the recession over the next few years, we will be able to further progress the regeneration of Redhill. This will result in a number of changes in the town centre, starting with the Memorial Park. The park is an important green space in the town but many of its facilities are in need of improvement and we are grateful that many of you have been involved in shaping our future plans for the area. The Council works hard to provide value for money for our residents but this does not mean we have to stand still and as some of these major projects are completed I hope we will have an even more prosperous pleasant borough than we have today. Inside this issue 4 Work to start on new leisure centre for Horley 5 Mystery shoppers test our customer service 6 Carbon savings save cash too 7-9 We are listening – how your Council consults with residents 10 New centre will be focal point of community life 11 Schools’ cycling successes 12-15 Out & About – what’s on around the borough this summer 16 Spring into home composting Front Cover: Vale of Holmesdale Borough News is the official magazine of Reigate & Banstead Borough Council, printed on recycled paper, and delivered in March, June, September and December to each household and to Help Shops and Libraries. It is also available on our website at www.reigatebanstead.gov.uk/boroughnews. To give us your views, to suggest topics for future editions, or if you need the magazine in an alternative format, please write to the Communications Team, Reigate & Banstead Borough Council, Town Hall, Castlefield Road, Reigate RH2 0SH, or call 01737 276000 or email boroughnews@reigate-banstead.gov.uk. Borough News is designed by Deep South Media (www.deepsouthmedia.co.uk) and printed by Southernprint Tel: 01202 628300. Advertisements do not imply endorsement by Reigate & Banstead Borough Council of any goods or services. © Reigate & Banstead Borough Council 2010. Borough News Summer 2010
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Page 15: Spring into composting at home Did

Summer 2010 - Reigate and Banstead Borough Council

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