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8 Our vision for The views of thousands of patients, visitors, partners and staff have informed our vision for the future – to ‘work together to be the best for patients’. Over the summer, we held engagement events to seek your views on the things we do well, where we need to do better and asked what ‘being the best’ means to you. The rich feedback we received at the hundreds of events we hosted, along with the results (see opposite) from our first ever values audit, has helped us to develop our vision for the future. Our refreshed vision (below) is anchored in our values and determination to ensure that our patients consistently feel cared for, safe and confident in their treatment. Over the summer, we received 5,000 comments, 15,000 postcards and 190,000 words of feedback… each of which informed our future focus and vision. There are three areas you want us to focus on and consider central components of ‘being the best.’ These are: + + Proud people + + Team work + + Innovation and continuous improvement The next phase of this work is to develop our long-term clinical service strategies with our staff over the coming months so that by Spring 2015 we can describe our areas of focus for the next five years, building on our values and vision work. More information This includes work we have done to bring quick improvements in the 10 areas that patients and staff identified we needed to do better. Available on our website at www.nuh.nhs.uk OUR VISION Working together to be the best for patients Maximising use of technology INNOVATION & CONTINUOUS IMPROVEMENT Leading the way with research and improvement PROUD PEOPLE Investing in our services and buildings TEAM WORK Regularly checking our progress Supporting each other Recruiting & retaining the best staff Developing our staff Involving patients & carers in all we do Learning from best practice and our mistakes Working with health community partners to improve services QMC COMMUNITY Patients feel cared for, safe and confident in their treatment ROPEWALK HOUSE CITY
9 the future We Earlier this year Leeds Business School completed an audit on our behalf to get feedback from our patients, partners and staff on how well we live our values. We sought views via interviews, focus groups and surveys. The audit found our focus on values is: + + Embedded in most of what we do (including appraisals & interviews) + + Evident in our interactions with patients – but less so in how we work with one another The chart below describes the results in more detail. In response and to take our values to the next level, we will be working with patients, the local community and partners. This work will involve focusing on five key areas to improve the consistency of experience patients receive in our care: 1 More regular checks on our progress 2 Working as a team across NUH 3 Similarly working as a team across the whole health system 4 Encouraging our staff to ‘speak up’ to further improve quality and safety 5 Putting ‘continuous improvement’ at the heart of everyone’s job Our Chief Executive, Peter Homa, sharing our refreshed vision What our patients say encourage patients, visitors and carers to feedback on their experiences of our hospitals online via the NHS Choices or Patient Opinion websites. Some recent comments included: “I raced at Donington on June 21 on a motorcycle and was involved in an incident. I had open fractures to my leg and lost a bit of blood, I also had compartment syndrome. My care was totally first class, without fault. I’m alive and hobbling about on two legs just five weeks since my crash and that’s all down to the paramedics, surgical team, nurses and staff on C5. I could have died and really should have lost a leg. All I can say is thank you but it’s nowhere near enough.“ “My daughter (aged nine) was a patient at the Children’s Surgical Day Case Unit at QMC, where she had a tooth taken out under general anaesthetic. I would like to thank the staff on the Unit particularly Rachel and Claire who took such good care of us and paid particular attention to the details of how to make a child comfortable e.g. remembering the names of toys and discussions about school and holidays.” “I can’t thank QMC and their great team enough, and the very fact that our son is running around at home the next day after his burn injury, very much his usual self, is a real testament to the brilliance of all of the QMC’s staff.” “After the drug to prevent vaso spasms did not agree with me and my blood pressure crashed, the nurse worked tirelessly throughout the night and at the end of his shift had managed to elevate the pressure to 99. If I had had £30,000,000 in the bank to spend on nursing care I could not have had a better nurse than him, he was magnificent.” “The hospital, doctors, nurses and everyone were absolutely fantastic on Gillies Ward, they are so so caring and made me feel so comfortable, especially the registrars – so kind and looked after me so well.” Share your views, visit www.nhs. uk, www.patientopinion.org.uk or on Twitter @nottmhospitals
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