More beds this winter

9
the future
We
Earlier this year Leeds Business School
completed an audit on our behalf to get
feedback from our patients, partners and staff
on how well we live our values.
We sought views via interviews, focus groups and
surveys.
The audit found our focus on values is:
+ + Embedded in most of what we do (including
appraisals & interviews)
+ + Evident in our interactions with patients – but less
so in how we work with one another
The chart below describes the results in more
detail.
In response and to take our values to the next
level, we will be working with patients, the local
community and partners.
This work will involve focusing on five key areas
to improve the consistency of experience patients
receive in our care:
1 More regular checks on our progress
2 Working as a team across NUH
3 Similarly working as a team across the whole health
system
4 Encouraging our staff to ‘speak up’ to further
improve quality and safety
5 Putting ‘continuous improvement’ at the heart of
everyone’s job
Our Chief Executive, Peter Homa, sharing our refreshed vision
What our
patients say
encourage patients, visitors
and carers to feedback on their
experiences of our hospitals
online via the NHS Choices or
Patient Opinion websites.
Some recent comments included:
“I raced at Donington on June 21
on a motorcycle and was involved
in an incident. I had open
fractures to my leg and lost a bit
of blood, I also had compartment
syndrome. My care was totally
first class, without fault. I’m alive
and hobbling about on two legs
just five weeks since my crash and
that’s all down to the paramedics,
surgical team, nurses and staff on
C5. I could have died and really
should have lost a leg. All I can
say is thank you but it’s nowhere
near enough.“
“My daughter (aged nine) was a
patient at the Children’s Surgical
Day Case Unit at QMC, where
she had a tooth taken out under
general anaesthetic. I would like
to thank the staff on the Unit
particularly Rachel and Claire who
took such good care of us and
paid particular attention to the
details of how to make a child
comfortable e.g. remembering
the names of toys and discussions
about school and holidays.”
“I can’t thank QMC and their
great team enough, and the
very fact that our son is running
around at home the next day
after his burn injury, very much
his usual self, is a real testament
to the brilliance of all of the
QMC’s staff.”
“After the drug to prevent vaso
spasms did not agree with me
and my blood pressure crashed,
the nurse worked tirelessly
throughout the night and at the
end of his shift had managed to
elevate the pressure to 99. If I had
had £30,000,000 in the bank to
spend on nursing care I could not
have had a better nurse than him,
he was magnificent.”
“The hospital, doctors, nurses
and everyone were absolutely
fantastic on Gillies Ward, they are
so so caring and made me feel
so comfortable, especially the
registrars – so kind and looked
after me so well.”
Share your views, visit www.nhs.
uk, www.patientopinion.org.uk
or on Twitter @nottmhospitals