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success is within<br />
Sigh Magazine<br />
October 2012<br />
365 Talks In One Year To Random Strangers<br />
Si Ekin<br />
Contribute and stand a chance to win Sibusiso Nkosi’s book: FORGOTTEN FUNDAMENTALS
BOOK REVIEW<br />
FORGOTTEN<br />
FUNDAMENTALS<br />
WHY BROAD BASED BLACK ECONOMIC EMPOWERMENT DOES NOT WORK<br />
SIBUSISO NKOSI<br />
Ever since the Broad Based Black Economic Empowerment framework<br />
was established, it has received numerous criticisms from<br />
various members of society. Independent BBBEE Practitioner,<br />
Sibusiso Nkosi, carries that criticism forward with his new book.<br />
Titled ”Forgotten Fundamentals: Why Broad Based Black<br />
Economic Empowerment Does Not Work”, the book provides<br />
an analysis based on factors and elements of why BBBEE has not<br />
made the impact it was intended to make. ”The biggest problem<br />
is the BEE scorecard and how businesses chase the targets and<br />
points”, said Sibusiso Nkosi. ”This results in businesses implementing<br />
BEE compliance strategies that do not empower the previously<br />
disadvantaged individuals but they still score points on their scorecards.”<br />
Although the book is not written to delve deeper into the analysis<br />
of these factors, it provides a clear platform for the stakeholders to<br />
engage in the issues outlined. ”The fundamentals of BBBEE are<br />
simple; equality, fairness and sustainability. That is what we should<br />
be seeking to achieve.” expressed a passionate Mr. Nkosi.<br />
Although most of the arguments about BBBEE circle around<br />
2 �������������������������������������������<br />
Ownership, there are other critical areas such as Employment<br />
Equity, Skills Development and Enterprise Development that need<br />
to be focused on. In the book, the author has deliberately excluded<br />
arguments regarding Ownership citing ”they are already receiving<br />
enough attention”<br />
”The beneficiaries of BBBEE are not only rich business people. It<br />
is communities as well as people that are employees.” he explained.<br />
”That is what I wanted to focus on, how these people have been left<br />
out of the benefit basket and the dire results that this may possess.”<br />
Forgotten Fundamentals: Why Broad Based Black Economic<br />
Empowerment Does Not Work, is now available online for purchase<br />
on Sibusiso Nkosi’s newly developed website, www.bbbeeinfo.co.za.<br />
Also see his blog www.bbbeematters.blogspot.co.za and follow @<br />
SibusisoBEE on twitter.<br />
More Info: http://bbbeeinfo.co.za<br />
SMS SIGH TO 45813 AND STAND A CHANCE TO WIN ONE OF THE THREE BOOKS<br />
TITLED FORGOTTEN FUNDAMENTALS WRITTEN BY SIBUSISO NKOSI<br />
����������������������������������������������������������������������������������������������������������������������������������������
��������������������������������������������������������������������<br />
CONTENTS<br />
02 Book Review: Forgotten<br />
Fundamentals<br />
05 Letter from the editor<br />
06 Financial Education &<br />
Training In The Struggle For<br />
Economic Freedom<br />
08 Corporate Governance In<br />
South Africa<br />
10 Bits and pieces<br />
12 Profile: Karabo Sepharatla<br />
14 Thulani Allen Ngwenya<br />
16 365 Talks in one year to<br />
random strangers: Si Ekin<br />
18 Green is the future: Phila<br />
Nhleko<br />
23 Tips on how to run a successful<br />
company<br />
24 Getting your business to<br />
grow: Lead generation<br />
25 Boosting your negotiation<br />
skills<br />
26 The 10 commandments of a<br />
good business name<br />
28 Effectiveness: The greatest<br />
word in small business leadership<br />
30 Your small business has<br />
growth potential<br />
32 Sigh Magazine Business Pages<br />
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FROM THE EDITOR<br />
The month of October certainly cruised by. Perhaps because<br />
of the goals I have set for the year 2012 and still haven’t met,<br />
time seems to be racing. I look back at the year and realize<br />
that I haven’t gotten to where I intended to be yet. Some of<br />
my goals changed during the course of the year, for the best<br />
I presume. As December approaches, I am both filled with<br />
excitement and fear. Excitement for the festivities. Fear for<br />
the coming year. What will the coming year have in store for<br />
me or rather what do I have in store for the coming year.<br />
I have just gone through a hectic week. I had no idea that<br />
starting a magazine, I would have to go through so many<br />
meetings and so much travelling. The initial picture I had in<br />
my head was of me sitting behind a desk, a computer in front<br />
of me and all I had to do was type.<br />
There is nothing as difficult as trying to convince a start-up<br />
entrepreneur to share their idea with everyone. They are<br />
always so suspicious, possibly are afraid that their idea might<br />
be stolen and used somewhere else. While this may be true,<br />
they however fail to realize that the vision they have for their<br />
business will never be the same as the next person’s vision<br />
for a similar company. Therefore the implementation will<br />
certainly be different.<br />
I believe start-up entrepreneurs should have more faith and<br />
be more forthcoming about their ideas and get them out<br />
there. Besides what better way to start than to start (take the<br />
first step)? As soon as your idea is out there, people notice<br />
and are aware of you and your business.<br />
Sigh Magazine seeks to profile as many start-up companies so<br />
as to give them the necessary exposure to the market. To be<br />
profiled email: editor@sighmagazine.co.za<br />
Cheers<br />
Charmaine Mukasa<br />
Twitter Facebook www.sighmagazine.co.za<br />
����� ��������� ��������� ������ ���� ������������ ������ ������ ��������� ������������� ��������� ����������<br />
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��������������������������������������������������������������������������������������������������������������<br />
�����������������������������������������������������������������������������������������������������������<br />
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���������������������<br />
ISSN 2219-69867<br />
Publisher<br />
SIGH MEDIA<br />
CROSSING BOUNDARIES<br />
Editor<br />
Charmaine Mukasa<br />
editor@sighmagazine.co.za<br />
Contributing Writers<br />
Kaya Couter<br />
Thandisizwe Mgudlwa<br />
Nokukhanya Gumede<br />
Si Ekin<br />
Thulani Allen Ngwenya<br />
Kgosiemang Esau Moloko,<br />
Frank Ricard<br />
Anne Carter<br />
Photographer<br />
Kaya Couter<br />
kaya_2003@musician.org<br />
Graphic Design & Layout<br />
Trust Molai<br />
trustm@sighmagazine.co.za<br />
Advertising<br />
076 388 4421<br />
advertise@sighmagazine.co.za
Financial<br />
Education<br />
& Training In<br />
The Struggle For<br />
Economic Freedom<br />
By Thandisizwe Mgudlwa<br />
A new study has found that local consumers are struggling to make ends meet. It was recently announced by local financial<br />
experts that South African consumers experienced severe strain on their cash flow during the second quarter of this year<br />
(Q2 2012). This is evident from the MBD Credit Solutions/Bureau of Market Research (BMR) consumer financial vulnerability<br />
index (CFVI), which declined sharply from 58.9 points in the first quarter to 48.6 points in the second quarter.<br />
The CFVI measures consumer financial vulnerability according to a scale where a score of 0 indicates total consumer vulnerability<br />
while a score of 100 indicates a score of total financial security. And the decline means that consumers slipped<br />
from a ?mildly exposed? (to risks) cash flow position in Q1 2012 to being very exposed in Q2 2012. Accumulating past<br />
pressures and adverse international and domestic economic conditions have led to the cash woes of local consumers, the<br />
report also found.<br />
According to Prof Bernadene de Clercq, head of the Personal Finance Research Unit at Unisa, the mounting pressure that<br />
consumers are presently facing in trying to balance their cash flow, can be compared to the stressful conditions of 2009<br />
when they were confronted with multiple risks.<br />
These risks included job losses, high inflation and stagnating Gross Domestic product (GDP). As the correlation between<br />
the CFVI and real, seasonally adjusted and annualized GDP is 0.9, the decline in the index to very exposed implies that the<br />
economy grew at a slow pace during April, May and June 2012 says De Clercq.<br />
The prof adds: All four subcomponents of the CFVI lost ground during the second quarter. The savings index declined<br />
from 58.8 points in the first quarter to 47.5 in the second quarter; the expenditure index went from 60.1 points to 53.8; the<br />
6 �������������������������������������������
debt servicing index dropped from<br />
56.6 points to 47.8; and the income<br />
index from 57.6 points to 44.8.<br />
This means that consumers experienced<br />
that their cash flow in terms<br />
of income, savings and debt serving<br />
was very exposed to risks, explains<br />
De Clercq.<br />
In addition: Their expenditure,<br />
though, was exposed to mild pressures<br />
only, as they were still able to<br />
complement their spending with new<br />
credit in order to honour expenditure<br />
commitments.<br />
However, not all consumers are<br />
equally vulnerable. There are winners<br />
and there are losers with respect to the<br />
level at which the economy benefits<br />
or disadvantages them, remarks Prof<br />
Carel van Aardt, Research Director<br />
of Unisa’s Bureau of Market Research.<br />
To determine who the winners are<br />
and who are the losers in a macroeconomic<br />
context, it is necessary to<br />
identify the economic variables that<br />
cause consumers to become more or<br />
less vulnerable.<br />
Consumers are not able to afford<br />
their required necessities and<br />
become expenditure vulnerable<br />
The Bureau achieved this by subjecting<br />
historical consumer financial<br />
vulnerability and macro-economic<br />
variables conjointly in a Vector<br />
Autoregression (VAR) model.<br />
The model revealed the following<br />
chain of consumer cash flow vulnerability:<br />
�� Consumers are not able to afford<br />
their required necessities and<br />
become expenditure vulnerable;<br />
�� If they can’t generate more<br />
income to compensate, they<br />
become income vulnerable;<br />
�� They draw on their savings to<br />
finance the excess expenditure<br />
and become savings vulnerable;<br />
�� If they can’t afford the credit they<br />
used to finance their expenditure<br />
and have no savings left as contingency,<br />
they become vulnerable<br />
in terms of debt-servicing.<br />
The model also clearly shows that<br />
the four subcomponents of the CFV<br />
Index- conjointly and in combination<br />
with price increases, the prime<br />
interest rate, the unemployment rate,<br />
household liabilities and household<br />
assets explain almost 100% of the<br />
variance in each subcomponent.<br />
From this analysis it<br />
was possible to identify<br />
the cash flow<br />
winners and losers in<br />
a macro-economic<br />
context, says Van<br />
Aardt.<br />
Further: Much can be done by the<br />
authorities in order to create more<br />
cash flow winners and thus a more<br />
sustainable economic growth path.<br />
Van Aardt believes the following<br />
interventions can go a long way in<br />
improving the way consumers handle<br />
their finances:<br />
�� Teaching people to manage their<br />
finances.<br />
�� Ensuring that people have labour<br />
market and entrepreneurial skills.<br />
�� Ensuring efficient and effective<br />
wealth transfer systems.<br />
�� Offering incentives for people to<br />
save while simultaneously discouraging<br />
unnecessary spending.<br />
�� Ensuring comprehensive price<br />
and debt management systems.<br />
�� Addressing unemployment<br />
head-on: mass re-education,<br />
flexible labour market, demandsupply<br />
linkages and FAS/SDB<br />
arrangements.<br />
�� Ensuring life-long asset growth<br />
through compulsory saving<br />
schemes.<br />
�� High-level financial education<br />
and easily accessible investment<br />
platforms.<br />
�� More efficient use of fiscal<br />
resources plus lower tax burdens.<br />
�� Effective and efficient governance.<br />
About the Author<br />
�����������������������������������������������������������������������������������������������������������������������<br />
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�������������������������������������������� 7
CORPORATE GOVERNANCE<br />
IN SOUTH AFRICA<br />
WEAK LINKS THAT ALLOW F�UD AND CORRUPTION TO BE �MPANT<br />
One has now lost count of the number<br />
of fraud and corruption incidents that<br />
get reported in the media - almost<br />
daily. Most would agree that this<br />
indicates our corporate governance is<br />
collapsing, has completely collapsed<br />
or that it needs some serious re-vamp.<br />
�e fact that fraud and corruption<br />
incidents do get reported, con�rms<br />
that corporate governance still works<br />
– but mainly on the detective side.<br />
What about the preventative side?<br />
Until a balance is struck between<br />
8 �������������������������������������������<br />
preventative and detective controls,<br />
combating fraud and corruption will<br />
remain as elusive as ever or may even<br />
escalate. I have noted three key weak<br />
links in our corporate governance<br />
structure here in South Africa:<br />
�� We do not have minimum<br />
governance structure expectation<br />
from organizations. Until we<br />
do that, we’ll forever be chasing<br />
possible fraud and corruption<br />
perpetrators only a�er the action<br />
has been done,<br />
�� Organizations are not legally<br />
required to have Internal audit<br />
departments. �ose that have<br />
internal audit departments<br />
make such to su�ocate within<br />
the organizations – adding very<br />
minimal value if any, to what<br />
they could potentially do to their<br />
organizations<br />
�� �e fact that organizations have<br />
an option to follow King III<br />
guidelines or not is a waste of<br />
resources – taking into account<br />
time and money invested in the<br />
research. What is the use if only<br />
say 10% of organizations follow<br />
the King guidelines? It simply<br />
means there are no corporate<br />
governance guidelines in South<br />
Africa!<br />
To come out of the quagmire of<br />
rampant fraud and corruption,<br />
South Africans need to agree on the<br />
following recommended minimum<br />
governance structure:<br />
Organizations should be expected<br />
to have the above structure as a<br />
minimum requirement – where<br />
internal auditors will be concerned<br />
with the future, external auditors<br />
with the past, board of directors very<br />
much concerned with the present,<br />
the audit commi�ee with continuous<br />
risk assessment and monitoring and
the shareholder with the overall<br />
performance and results of the<br />
organization. (Governance structures<br />
are by no means precluded from<br />
interacting). All these governance<br />
bodies have direct access to the<br />
shareholder. How wonderful?<br />
Where can fraud and corruption get<br />
a chance with such tight governance?<br />
Admi�ed, it will never be airtight,<br />
but fraudsters will have to sweat to<br />
Until we do that, we’ll forever<br />
be chasing possible fraud and<br />
corruption perpetrators only<br />
after the action has been done<br />
achieve what they want.<br />
By allowing fraud and corruption<br />
cases to be reported at this rate<br />
without strategic countering,<br />
governance bodies such as the<br />
Institute of Internal Auditors and the<br />
Institute of Directors are partly to<br />
blame for the high incidents of fraud<br />
– not as active participants, but as<br />
passive participants! Most internal<br />
auditors are not comfortable with<br />
the position of internal audit in their<br />
organization organograms, but are<br />
afraid to say it because it may have<br />
career limiting consequences. �e<br />
institute of directors is quite aware<br />
that until King III guidelines are made<br />
legally enforceable, governance will<br />
remain poor - but they do not push<br />
for King Guidelines to be enforced.<br />
Why?<br />
Internal audit is one function that<br />
could be relegated to the heap of<br />
history if it does not re-invent itself<br />
and position itself as a catalyst in the<br />
�ght against fraud and corruption<br />
– through proactive systems and<br />
controls. Whenever fraud and<br />
corruption incidents are reported,<br />
one hears very li�le or<br />
nothing from internal<br />
auditors. �eir role has<br />
become that of a lame<br />
duck or a toothless bull<br />
dog – bucking loudly,<br />
but unfortunately not<br />
able to bite.<br />
To re-invent itself,<br />
internal audit has to �ght for legal<br />
recognition. �e current status is<br />
that organizations may opt to have<br />
or not to have internal auditors in<br />
their structures. We need legalized<br />
internal audit for these reasons:<br />
�� Once given a legal standing,<br />
internal auditors should<br />
be elevated to report not<br />
to management but to the<br />
shareholder. This will give<br />
internal auditors the necessary<br />
muscle to do their work without<br />
fear of reprisal from management.<br />
�� Preventative controls will be<br />
entrenched in all organizations.<br />
�e likelihood of fraud and<br />
corruption being reported once it<br />
has occurred will be signi�cantly<br />
reduced.<br />
��<br />
�� Inefficient, ineffective and<br />
uneconomical control<br />
environment will be discovered<br />
and reported sooner rather than<br />
later<br />
�� On-the-job training for<br />
inexperienced youths could<br />
be housed in this department.<br />
With a well run internal audit<br />
department, managers have<br />
a pleasure to recruit from the<br />
internal audit department<br />
because recruitees would have<br />
had some exposure to business<br />
processes and procedures within<br />
the organization<br />
�� Like external auditors, internal<br />
auditors should have their reports<br />
included in the annual reports<br />
�� If legalized, so many new quality<br />
job opportunities will be created<br />
for youths entering the market –<br />
this is where the job fund could<br />
come in handy!<br />
��<br />
�� In conclusion, the re-vamping<br />
of both the Institute of Internal<br />
Auditors as well as the Institute of<br />
Directors as e�ective Governance<br />
structures will help achieve three<br />
goals at once: Prevent fraud and<br />
corruption before it happens;<br />
Help with continuous training;<br />
Help create quality employment<br />
for the youth especially.<br />
��<br />
��������������������������������������<br />
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���������������������������������������������������������������������������������<br />
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�������������������������������������������� 9
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10 �������������������������������������������<br />
Brief Pro�le<br />
Phuti Malabie<br />
a leading<br />
South African<br />
business leader<br />
Phuti Malabie’s recent awards include:<br />
The Most Influential Women in Finance Services in South<br />
Africa; nominated for Outstanding Businesswoman of<br />
the Year in the African Business Awards. In 2008, she was<br />
the only African woman named by America’s Wall Street<br />
Journal as one of the top 50 women to watch in the world.<br />
She was recently appointed to the board of Vodacom last<br />
year and is the Managing Director of Shanduka Energy<br />
(Pty) Ltd, a subsidiary company to Shanduka Group led<br />
by Cyril Ramaphosa. Her academic qualifications are a BA<br />
Economics from Rutgers University (State University of<br />
New Jersey. USA) (1993) and an MBA from De Montfort<br />
University in Leicester, UK (1996). She completed the<br />
Kennedy School of Government Executive Education<br />
Programs” Global Leadership and Public Policy for the<br />
21st Century”, at Harvard University in 2008.
Bits and pieces<br />
Business Connexion<br />
Congratulations to Patrick Nekokoane<br />
- winner of the busine Connexion and<br />
UCS car giveaway at the SAP Saphila<br />
2012 conference. to read more -h�p://<br />
blog.bcx.co.za/?p=332<br />
SA banks to curb irresponsible<br />
lending<br />
South Africa’s major retail banks<br />
have signed an agreement with the<br />
National Treasury aimed at improving<br />
responsible lending and preventing<br />
households from becoming caught in<br />
a debt spiral.<br />
FNB named world’s most<br />
innovative bank<br />
South Africa’s First National Bank was<br />
named the world’s most innovative<br />
bank of the year at the 2012 BAI-<br />
Finacle Global Banking Innovation<br />
Awards. FNB was recognised not only<br />
for its innovations, but also for the<br />
innovative culture it fosters among its<br />
employees.<br />
Govt, Implats partner on fuel<br />
cell plan<br />
South Africa’s Department of Science<br />
and Technology is to partner with<br />
platinum miner Impala Platinum to use<br />
and build local skills in the development<br />
of hydrogen and fuel cell products.<br />
BEE ‘must involve active<br />
empowerment’<br />
Black economic empowerment<br />
needs to shi� from supporting passive<br />
shareholding to promoting a more<br />
active and productive empowerment<br />
of black people across South Africa’s<br />
economy, says Trade and Industry<br />
Minister Rob Davies<br />
Kasi Entrepreneurship Conference 16 November 2012<br />
�����������������������������<br />
ENTREPREURSHIP CONFERENCE: AGE OF PARTICIPATION 16<br />
NOVEMBER 2012<br />
Global Entrepreneurship Monitor annually hosts the Global Entrepreneurship<br />
Week (GEW), in this week the world’s largest celebration of the innovators and job<br />
creators, who launch start-ups that bring ideas to life, drive economic growth and<br />
expand human welfare.<br />
�is year the GEW takes place on 12 to 18 November 2012 and during this week<br />
on 16 November, Radipolelo Entrepreneurship Consulting invites you a�end the<br />
Entrepreneurship Conference: Age of Participation.<br />
�e aim of the conference themed Age of Participation, is to encourage<br />
entrepreneurship to participate in their destinies, to encourage and inspire<br />
entrepreneurship through the celebrating success business stories, provide business<br />
information, create a networking platform and opportunities and educate.<br />
Date: 16 November 2012 (1 day)<br />
Venue: Ikageng Hall Mamelodi East<br />
Time: 08:30 – 17:00<br />
Entrance Fee: R100<br />
Contact: priscilla@zakhenirdc.co.za<br />
Tel: (011) 025 7957<br />
3rd Annual Enterprise Development Conference 7th November 2012<br />
������������������������������<br />
�e 3rd Annual Enterprise Development Conference (EDC) will be taking place<br />
on the 7th November at the Wanderers Club, Illovo.<br />
�e EDC is a best practice indaba where enterprise development, procurement and<br />
other decision makers come to get the latest insights on developing ED and Supply<br />
chain development programmes that ensure the growth of small enterprises.<br />
�e EDC is complimented by an ED Expo for BB-BEE service providers and BEE<br />
suppliers to meet and network with the procurement decision makers that a�end<br />
the EDC.<br />
If you are interested in ge�ing the latest best practices in ED and Supplier<br />
development or you would like to exhibit your products and services to more than<br />
100 potential clients then the EDC is the place to be.<br />
To register or book an expo stand please visit www.thehubs.co.za<br />
Delegates fees: R1450 per delegate<br />
Expo fees: From R2950 for EMEs<br />
Contact: Andre Petersen<br />
Tel: 081 528 4338<br />
E-mail: andre@destinyventures.co.za<br />
�������������������������������������������� 11
PROFILE<br />
Karabo<br />
Sepharatla<br />
I was very late for my interview with Karabo which was on<br />
the 50th �oor (Cafe50), Carlton Centre . I regre�ed not<br />
having his number so I could call and update him on my<br />
whereabouts. To make ma�ers worse I couldn’t �nd the<br />
correct elevator to �oor 50 as the rest went up to 49. As a<br />
last option, I opted for the �remen’s elevator. I had to beg<br />
the security personnel to let me through. On my way up,<br />
I thought of excuses I would give Karabo as to why I was<br />
late. Li�le did I know I had nothing to worry about.<br />
A cool, calm and collected gentleman dressed in a biker<br />
a�ire assured me that it was alright. His business a�itude<br />
immediately reminded me of the reason I was there.<br />
Karabo was born and bred in Pimville . Born in a family of<br />
4 kids., he a�endend Greenside high School.<br />
He is highly passionate about business., life and is an<br />
SMS SIGH TO 45813 AND STAND A CHANCE TO WIN ONE OF THE THREE BOOKS TITLED<br />
FORGOTTEN FUNDAMENTALS WRITTEN BY SIBUSISO NKOSI.<br />
12 �������������������������������������������<br />
adrenalin junkie. He is the managing director and owner of<br />
KIS Holdings. His working career started at SAB, in 2006<br />
where he started as a sales trainee. in 2007 he became a<br />
sales representative. He then moved ranks to account<br />
manager in 2008 till 2009. He then became events<br />
coordinator till August 2012. He the quit and started<br />
working on his company KIS holdings. It had always been<br />
his dream to have his own company. �e idea behind<br />
starting a holdings company is so that the company can<br />
have many subsidiaries under it,<br />
At the moment KIS is focusing on events coordination.<br />
It creates concepts and does marketing. At the moment<br />
their mainly focused on Soweto Venues.<br />
��������������������������������
Offering you<br />
� Brown Bag Breakfast<br />
� Braai in the Sky Lunches<br />
� Bar Drinks & Snacks<br />
� Sunnyside Breakfast<br />
� Sunday Lunches<br />
� Sunset High Tea<br />
� Superb Garden Braai<br />
�� ������<br />
�<br />
��������������������������<br />
�<br />
Where ?<br />
�on Top of Africa<br />
50th Floor Carlton Centre<br />
Johannesburg<br />
����� 011 3316779<br />
�on Sunninghill<br />
St Stephen’s Anglican Church<br />
67 Nanyuki Road<br />
Sunninghill, Sandton<br />
������ 084 700 4784<br />
�<br />
Also offering Platters, Year end functions, Catering & Venue Hire at both locations.<br />
�������������������������������������<br />
�<br />
�<br />
�������������������������������������������� 13
Perseverance<br />
Determination<br />
& Excellence<br />
Thulani<br />
Allen Ngwenya<br />
Having been greatly inspired by �ulani through his facebook updates, I decided to approach him for an interview. Sure enough<br />
he had no problem. I believe most people will be highly motivated by his story.<br />
�ulani Allen Ngwenya born in Boksburg on the 15th of June 1986 and raised in three di�erent provinces, namely: Gauteng,<br />
Mpumalanga and Limpopo. He is the 4th born out of a family of 6, the only one to get a Matric Exemption and a degree. “I have<br />
done well academically thus only did schooling for 11 years instead of 12 as I was promoted. I passed my BCom Accounting<br />
with 6 distinctions at the University of Limpopo”, he says.<br />
“I changed schools very so o�en due to relocations, that resulted in me being wiser and multilingual, as I had to learn and study<br />
a new language at each school. I am a proud product of the public school system, which has taught me to be independent<br />
and improvise, it taught me that I am competing with well-resourced pupils and I must be at par with them regardless of<br />
circumstances. Being from a poor household, I always believed that education was going to be the ticket out of the miserable<br />
poverty thus I ensured that I passed with �ying colors at all times.<br />
As I grow up I have let go of the useless interests of watching movies and playing soccer and concentrated on interests meant to<br />
change the lives of my fellow human beings. I do lot of community work and online youth empowerment and I consider that<br />
to be my interest”.<br />
14 �������������������������������������������
About Allen T Trading<br />
ALLEN T T�DING was started in<br />
2009 as an Internship Project whilst I<br />
was still an Intern at the IDC(Industrial<br />
Development Corporation) but I saw<br />
potential in it hence I opted to formalize<br />
and legalize it. It was �nance through<br />
stipend deductions thus I invested my<br />
whole in it.<br />
In 2009 the world was facing recession<br />
and chances of ge�ing employment<br />
were ge�ing slimmer by day thus<br />
being self-employed was more of a<br />
be�er option than having to compete<br />
with be�er experienced people in the<br />
employment market. Also importantly<br />
was that I saw myself as a potential job<br />
creator for other fellow youth who are<br />
unfortunately denied opportunities just<br />
because they lack work experience.<br />
�e reason I chose to start this business<br />
was because I saw a huge need for<br />
branding in the untapped black market.<br />
What I �gured was that micro & small<br />
biz and the informal sector are being<br />
charged huge prices when they wanted<br />
few items branded than the traditional<br />
minimum order requirement, this led<br />
to them not a�ording the services and<br />
our existence seeks to �ll that void.<br />
We provide everyone with a�ordable<br />
branding based on the quantity one<br />
want and there are no minimum order<br />
requirements.<br />
Allen T Trading specializes in the<br />
following:<br />
BR ANDING- Embroider y,<br />
silkscreening, Heat Transfer, Signage, etc<br />
DESIGNING- Logos, Letterheads,<br />
Brochures, Calendars, etc<br />
SUPPLYING- Uniforms, Protective<br />
Wear, Work wear, etc<br />
Our target market is the black market<br />
which includes micro & small business,<br />
crèches and individuals.<br />
10 Questions for Allen<br />
1. What motivates you<br />
Everyday that comes motivates me, it reminds me that there are tasks that one must<br />
accomplish hence the opportunity to see it.<br />
2. What do you think is the secret to success<br />
Wake up and doing something is far be�er than si�ing and mourning. A majority of us are<br />
nothing but people who mourn yet we are not doing anything to change the unfortunate<br />
circumstances that we �nd ourselves in.<br />
�e successful are people who do what others don’t want to do, not because they don’t<br />
know.<br />
3. To what do you owe your present success<br />
I am self-disciplined and grateful that I opted to be, I don’t just do things because my<br />
peers are doing them but I need to see the need and yield for doing anything. All the<br />
Glory belongs to God and Him alone.<br />
4. What has been your greatest challenge<br />
�e greatest challenge that I face as a businessperson is the issue of capital which is very<br />
troubling to us and many other people. Without reliable capital lots of potential business<br />
are lost as one can’t a�ord marketing or �nancing bigger orders which come on a Cash<br />
on Delivery (COD). Albeit capital is an issue, I am glad to have persevered thus far and<br />
built the company from nothing to what it is today.<br />
5. What is your most signi�cant accomplishment to date?<br />
Next year we are turning 4 years and we are extremely delighted to have survived whilst<br />
a large number of SMMEs collapse on the �rst 2 years of existence.<br />
In 2009 the company won 2 Awards at IDC.<br />
We have also recently got a biggest client.<br />
6. What are you currently working on/involved in?<br />
Teaching Printing Skills at LSEN Schools which assists in developing the disabled with<br />
accredited skills so that they can be skilled and be able to fend for themselves<br />
7. What types of situations put you under pressure, and how do you deal with pressure?<br />
From a business point of view, what puts me under pressure is when we have clients<br />
who want bigger orders and want to pay us on COD only to �nd that it is beyond our<br />
capacity. �e recent client who wanted close to R100K order and the challenge was that<br />
we didn’t have enough �nance to fund the order as they operate on a COD basis.. I went<br />
to their MD and explained our situation and he agreed that we split the order into smaller<br />
portions and that has worked very well.<br />
8. What de�nes a successful entrepreneur<br />
An entrepreneur who shares what he/she yield with his/her community.<br />
9. What advice would you give to a start-up entrepreneur?<br />
Whatever you do, never ever give-up, no ma�er the circumstances.<br />
10. Any other business interests<br />
I have recently registered Twolani Media (Pty)Ltd which will specialize in marketing<br />
SMMEs, webhosting, etc<br />
I am also very involved in providing training at LSEN Schools(schools for pupil with<br />
special needs) where we teach printing skills, woodwork and basic sewing skills.<br />
�������������������������������������������� 15
Si Ekin takes on his fears and conducts impromptu<br />
public talks in and around Cape Town to complete<br />
strangers.<br />
365 Talks In One Year To Random Strangers<br />
Si Ekin<br />
16 �������������������������������������������
THE STORY:<br />
Since 1999 Si Ekin has done<br />
something few people could ever<br />
even imagine doing. Uninvited,<br />
he speaks to random groups of<br />
strangers with the sole purpose<br />
of overcoming his fears of failure,<br />
judgement and rejection and<br />
helping his audiences overcome the<br />
fears they have in their own lives.<br />
People have called Si everything<br />
from a ‘one man flash mob’, to ‘crazy’,<br />
‘brave’, ‘inappropriate’, ’ballsy’ and<br />
‘the right man-in the right place-at<br />
the right time’. Si’s grand vision is a<br />
world without fear.<br />
USA Today reported that death was<br />
a human being’s second biggest fear<br />
after public speaking. “Most people<br />
would probably prefer root canal<br />
treatment without anaesthetic,<br />
rather than do this once”, says Si,<br />
“but by overcoming my fears each<br />
and every time I have managed to<br />
talk to more than 3,500 people. I still<br />
can’t quite believe it. It’s also helped<br />
me deal with other fears in my life<br />
and the experience has enriched<br />
me hugely. When we tackle fear<br />
it is transformational. We cannot<br />
continue to let our fears hold us to<br />
ransom”.<br />
In 2011, knees shaking, Si did 90<br />
random talks in 90 days reaching<br />
800 people. In his two-minute<br />
talks Si talks about life, fear and<br />
how to handle them both. Then,<br />
in 2012 and shaking a little less, he<br />
set himself a target of 365 random<br />
talks. By August he had completed<br />
192, reaching just over 2000 people.<br />
His fears have reduced markedly<br />
and his adventure has left him more<br />
trusting, peaceful and brave. “The<br />
biggest thing I have discovered”,<br />
says Si. “is that I don’t fear death<br />
anymore – it’s extraordinary”.<br />
HOW IT ALL STARTED:<br />
Si’s story is a remarkable one. It<br />
began 12 years ago on a bus in<br />
Brixton, South London. On the<br />
spur of the moment Si decided<br />
to express what his heart told him<br />
and overcame his fear of what<br />
people might think. Inspired by the<br />
possibility of returning to South<br />
Africa and the spirit of its heroes, he<br />
stood up and made a speech about<br />
just that to the silent, packed bus.<br />
“I was terrified to do it. My heart was<br />
pounding, my head throbbing and<br />
my throat was as dry as a bone. The<br />
only way I could get out of my seat<br />
was to imagine that I was jumping<br />
out of an aeroplane,” he says. In<br />
doing so, Si conquered his deepest<br />
fear of rejection and says that his<br />
life has never been the same since.<br />
What happened was miraculous<br />
and makes for an extraordinary<br />
story. On that cold and rainy night<br />
in Brixton, Si proved to himself just<br />
what is possible when you step up<br />
and take courageous action. From<br />
that day on, he knew that the only<br />
limitations to his own possibilities<br />
were totally self-imposed. He<br />
resolved to teach others to do the<br />
same.<br />
Si has taken his talks to gyms,<br />
saunas, changing rooms, restaurants,<br />
street corners, public gardens, pubs<br />
and many other places. Each time<br />
he talks about what it means to<br />
overcome fear and act courageously.<br />
He challenges his audience to<br />
follow their dreams and to not let<br />
fear stand in their way.<br />
“Once I explain to people that<br />
I’m not on day release from an<br />
institution, I’m not going to speak<br />
about religion or ask for petrol<br />
money, they often relax and really<br />
engage,” he says. “I truly believe that<br />
all people are fundamentally open in<br />
their hearts and if you are authentic<br />
people will get the message. No-one<br />
has slapped me, sworn at me or<br />
called the cops yet. Just one guy in<br />
the sauna told me he really didn’t<br />
appreciate the approach. He’d had a<br />
tough day”.<br />
Ultimately Si hopes to leave people<br />
inspired to take courageous action<br />
in their own lives, and to share<br />
the message with others. ”Every<br />
moment of courage dissolves<br />
fear”, he says. Is he getting better at<br />
being courageous? “I am no longer<br />
terrified, but I still get prety nervous<br />
just before each talk. The irony is<br />
you can only be courageous in the<br />
face of fear”.<br />
ABOUT SI EKIN:<br />
Si Ekin is a Teacher of Courage, life<br />
and business coach, inspirational<br />
speaker and facilitator. He is the<br />
founder of Ekin Coaching, which<br />
helps individuals and teams to set<br />
and achieve their goals through<br />
taking courageous action. Si has<br />
been a trans-African cyclist, photo<br />
journalist and British Army Officer.<br />
TO INTERVIEW SI OR FIND<br />
OUT MORE<br />
Cell: 082 565 0765<br />
Web: www.siekin.com<br />
Email: si@siekin.com<br />
To think is easy. To act is di�cult. To act as one thinks is the most di�cult. – Johann Wolfgang Von Goeth<br />
I have known not a few men who, a�er reaching the summits of business success, found themselves miserable on a�aining retirement age.<br />
�ey were so exclusively engrossed in their day to day a�airs that they had no time for friend making. – B.C. Forbes<br />
�������������������������������������������� 17
Green is the<br />
Future<br />
Phila Nhleko<br />
In life you come across interesting individuals, with creative thoughts that speak a lot in their artworks, like<br />
politics, environmental issues and more, to get the message out to the public. I came a cross Phila Nhleko,<br />
while studying at DUT. His a lover of the arts from Fashion, Arts Music and dance. Got a chance to steal<br />
a few minutes of his time.<br />
I like thinking big. If you’re going to be thinking anything, you might as well think big. – Donald Trump<br />
18 �������������������������������������������
Who is Phila Nhleko?<br />
Phila Nhleko is a young upcoming artist,<br />
graduated in fine Art from Durban<br />
University of Technology, who wants<br />
to own a ceramic studio one day.<br />
When and how did the love of<br />
art start?<br />
I had love for art at an age of 11 I guess.<br />
I use to draw cartoon characters’ like<br />
Mickey Mouse, Pokémon’s and Dragon<br />
Ballz. I went to high school and studied<br />
art until I got my diploma.<br />
Your 3rd year concept a little<br />
about it please?<br />
My work speaks about environment<br />
more about the thing that threatens<br />
life some the government is making a<br />
profit out of for an example the mining<br />
industry.<br />
�������������������������������������������������<br />
�����������������������������������<br />
������������������������������������������������<br />
What techniques you used for<br />
print making and why?<br />
In print making I was using mixed<br />
media on worked paper because it was<br />
the only way I could express my concept<br />
of my work I needed to show the<br />
viewers the Idea of a threatened environment<br />
in my work as whole both in<br />
printmaking and ceramics.<br />
Your ceramic work is fabz* the<br />
rhino one why did use bones and<br />
mosaics?<br />
Thank you Khanyi, About my ceramics<br />
work which was my favorite subject<br />
I wanted to do something different,<br />
something that was never seen before<br />
on the ceramic department even<br />
though I was working under pressure<br />
but I knew what I wanted to achieve<br />
in work I made bones of a dead rhino<br />
using white clay (porcelain), I smoke<br />
fired the bones to make them look old<br />
and decomposed and stuck then on a<br />
mosaic dry cracking land. This work<br />
speaks about the issue of the killing of<br />
the rhinos in Africa that we facing and<br />
about the endangered species.<br />
Which artist would you like 2<br />
works with? And why?<br />
I would like to work with Hennie<br />
Stroebel who was also my ceramic lecture.<br />
Jane Durand who has taken mosaics<br />
to the next level and I have been<br />
working for. John Dahlsen who is a contemporary<br />
Australian Environmental<br />
Artist all these artist has been inspirational<br />
through out my artwork. All the<br />
mentioned artists they have inspired<br />
me, especially working with Durand<br />
and Stroebel as my lecture helped me<br />
technically. However Dahlsens has<br />
inspired me conceptually.<br />
�����������������<br />
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�������������������������������������������� 19
MORE OF NHLEKO’S WORK<br />
20 �������������������������������������������
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22 �������������������������������������������<br />
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Tips on how to run a<br />
successful Company<br />
WRITTEN BY: THANDISIZWE MGUDLWA<br />
Do you want to run a successful company? If yes, then use the tips in<br />
this report and you should do well. �e tips are from an expert who<br />
leads a highly intelligent and successful group.<br />
According to Sandra Swanepoel, a director at So�line VIP, part of the Sage<br />
Group, companies o�en forget what the value of peace of mind is; and how<br />
important payroll and HR so�ware is.<br />
Swanepoel explains: Take for example a company with over 1 000 employees<br />
and which decided to replace its payroll and HR system with a new product<br />
that would give them growth opportunities; gear their business for the next<br />
�ve to ten years and an integrated system that would provide a seamless �nancial<br />
solution.?<br />
�� Two years later they are still battling to get pay-slips with accurate data to<br />
their employees, adds Swanepoel.<br />
�� A basic requirement that has cost them dearly, both in �nancial terms and<br />
employees being utterly frustrated by their employer not being able to<br />
deliver something that most take for granted.?<br />
So what does peace of mind really mean and what should companies be looking<br />
for when they are considering HR and Payroll so�ware vendors?<br />
Swanepoel advises the following;<br />
�� Make sure you understand the value proposition the company is o�ering.<br />
If price is the deciding factor, you will most likely not get the service you<br />
require. Make a decision based on a long-term perspective.<br />
��<br />
�� Do site visits and speak to payroll, HR and �nance to get an understanding<br />
of what worked and what did not.<br />
�� Can the vendor maintain so�ware from both a legislative and technology<br />
perspective?<br />
�� Do they have the infrastructure to support you should you expand across<br />
Southern Africa or even into Africa?<br />
�� Can they add value to your business in terms of supplying you with payroll<br />
experts should you have a crisis in your payroll/HR o�ce?<br />
�� At So�line VIP we have grown our payroll and so�ware business over the<br />
past 26 years to be world class.<br />
�� Our employees are absolute payroll and HR specialists. �e training we<br />
provide them kicks o� with four months of product training followed by<br />
practical sessions in a controlled environment, allowing us to compete<br />
with any international player, reveals Swanepoel.<br />
Business opportunities are like buses, there’s always another one coming. – Richard Branson<br />
�������������������������������������������� 23
GETTING YOUR<br />
BUSINESS TO GROW<br />
LEAD GENERATION<br />
Written By: Frank Ricard<br />
W hen your business depends<br />
upon getting new leads regularly,<br />
there are some options that are<br />
open to you which can help<br />
you to achieve it. In today’s<br />
technologically advanced<br />
climate, there are many<br />
businesses that tend to focus on<br />
electronic means of contacting<br />
potential customers, such as<br />
through social media or e-mail<br />
marketing. Although these can<br />
be effective, you should never<br />
overlook the possibility of<br />
direct mail and using those lists<br />
in order to increase the success<br />
of your business substantially.<br />
Here are some of the benefits<br />
that will be seen when you<br />
use this type of marketing<br />
and mail your list physically<br />
instead of automatically.<br />
Perhaps one of the most<br />
important things that need to<br />
be considered when choosing<br />
24 �������������������������������������������<br />
direct mail over e-mail marketing<br />
is that the majority of people<br />
look at their mail that they get<br />
in their mailboxes every day. Of<br />
course, some people are going<br />
to toss some of the information<br />
without looking at it but a vast<br />
majority of those individuals are<br />
going to sort through it without<br />
delay. This gets your message<br />
in front of those individuals<br />
easily and, compared to e-mail<br />
marketing , the response<br />
can be substantially higher.<br />
Another benefit to using direct<br />
mail is that you can specifically<br />
target groups of people that<br />
have an interest in what you<br />
are offering. It is important<br />
for you to consider this, not<br />
only when using direct mail<br />
but when purchasing the list<br />
of individuals that you will be<br />
mailing. The more focused the<br />
list is, the more likely<br />
it is going to be that<br />
you are going to see<br />
results from that list.<br />
Have you thought<br />
about the<br />
customization that<br />
is possible when<br />
mailing people<br />
instead of using<br />
electronic means of<br />
contacting them?<br />
W hen most people<br />
gather e-mail lists, they are only<br />
���������������������������������������������������������������������������������������������<br />
going to gather the most basic<br />
information from the potential<br />
customer. W hen you have a<br />
mailing list, you not only have the<br />
physical address but you often<br />
have their name and perhaps<br />
some other information as well.<br />
You can use this information in<br />
order to customize the mailing<br />
which will, in turn, increase the<br />
response. This is also something<br />
that should be considered<br />
when you are gathering a<br />
list or purchasing it from the<br />
company that generates leads.<br />
Finally, you can measure<br />
the results of mailing those<br />
individuals in order to see if<br />
any changes need to be made<br />
to the mailing. Of course,<br />
you would always want to<br />
consider changing the copy<br />
and testing in order to increase<br />
the response. Some of the ways<br />
that you can track the response<br />
of a direct-mail campaign<br />
include sending out coupons<br />
with specific information that<br />
either needs to be filled out on<br />
your website or to be mailed<br />
back to your company. This<br />
can assist you in doing a split<br />
test as well, allowing you to<br />
easily see which is going to be<br />
more effective so that you can<br />
make those changes and send<br />
the future mailings to a larger<br />
list to increase the response.<br />
About The Author<br />
Frank Ricard is the author of this article about direct mailing lists. Frank has extensive experience as a<br />
writer and entrepreneur and knows how powerful a good marketing list can be.
Boosting your<br />
Negotiation<br />
Skills<br />
Success in the business world hinges<br />
on a lot of di�erent factors, from<br />
successful marketing to proper<br />
business strategies. One area that<br />
a�ects a business’ bottom line more<br />
than most is in negotiation. Striking<br />
business deals is the cornerstone<br />
of the business world, and one that<br />
can make or break any company<br />
regardless of size. One bad deal can<br />
bring a company to its knees, and<br />
a stalled deal can be just as bad.<br />
Conversely, an excellent one can<br />
boost a tiny business towards huge<br />
success. Taking negotiation courses<br />
can help you improve your skills in<br />
this area and increase your successes<br />
in the process.<br />
Learning to negotiate involves a<br />
number of di�erent things, and good<br />
negotiation courses will focus on all<br />
of these areas. Good communication<br />
skills are the fundamentals of<br />
negotiation,<br />
for sure, but<br />
what about<br />
r e a d i n g<br />
other people?<br />
Being able to<br />
recognize the<br />
b e h a v i o u r,<br />
negotiation,<br />
a n d<br />
communication styles of others will<br />
work wonders on your abilities to<br />
understand the best<br />
ways to communicate<br />
with them, working<br />
towards your goal in<br />
the negotiation by<br />
understanding them<br />
as well. Knowing<br />
how others work is a<br />
great way to improve<br />
communication with<br />
them.<br />
Business negotiation<br />
is, at its heart, about<br />
conflict resolution.<br />
Negotiation courses will teach you<br />
how to e�ectively handle the process<br />
with a level head. Knowing when to<br />
make certain concessions and which<br />
ones to make is vital, as is knowing<br />
when you need to stand �rm and<br />
not give in. Coming to an agreement<br />
can take time, but the skills you can<br />
learn through classes on negotiation<br />
will help you expedite the negotiation<br />
process and e�ectively reach an<br />
agreement that all parties involved<br />
can be satis�ed with. From hiring<br />
new employees to making a highlevel<br />
business merger, negotiation<br />
skills will come into play time and<br />
again.<br />
�ere are a number of negotiation<br />
courses available, from college based<br />
programs to more professional<br />
seminar type classes. �e investment<br />
you make in gaining excellent<br />
negotiation skills will pay o� not<br />
only for your company but for you<br />
personally as well. Your career will<br />
advance as employers see your<br />
potential for successful negotiations,<br />
and you will become a valued part<br />
of any business instead of one more<br />
cog in the machine. Most negotiation<br />
classes take little time to complete<br />
and will give you all the skills and<br />
theories you need to be the best you<br />
can be when the time comes to strike<br />
a deal.<br />
�������������������������������������������� 25
THE 10<br />
COMMANDMENTS<br />
OF A<br />
GOOD<br />
BUSINESS<br />
NAME<br />
by: Anne Carter<br />
Like an individual’s given name, a business name is an identity. Naming your business is one of the<br />
toughest parts of starting a business mainly because you’ll be known under this name from the start<br />
until you, hopefully not, end your business. Your business will have to live, figuratively speaking, under<br />
this given name. A business is like a new born child. You have to give it a name. When you give it a<br />
name that doesn’t exactly fit your business, it would be just like naming a kid with a wrong name too.<br />
A business name doesn’t exactly make up for serious deficiency in your business operations or help you<br />
avoid selling. But a business name is everything and nothing. Getting the right business name will help<br />
distinguish you from a sea of bland competitors, provide your customers with a reason to hire you, and<br />
aid in the branding of your company. Apply these 10 commandments when choosing a name for your<br />
business.<br />
�e golden rule for every business man is this: “Put yourself in your customer’s place. – Orison Swe� Marden<br />
26 �������������������������������������������
1. Take Naming Seriously<br />
Naming your business or products is a serious matter. The<br />
name you choose can play an integral part in the marketing<br />
of your company. Your name projects your image, brand and<br />
position in the marketplace.<br />
2. Avoid Word Play Dangers<br />
Taking the word play strategy will add to the difficulty in<br />
having customers remember and find you. Being cute can<br />
backfire. Funnynames.com lists the following actual “businesses<br />
to avoid:”<br />
Ear-Resistible Designs Plus<br />
Dirty Ernies Paragon Hotel<br />
Fireball Oven Co<br />
Mess Graphics Inc<br />
Ralph Rotten’s Nut Pound<br />
X-Ray Sweaters<br />
3. Don’t be an IBM<br />
While it might be tempting to abbreviate your business name<br />
to make communications and correspondence easier, as a<br />
small business owner, you don’t have the resources and marketing<br />
muscle to educate your market on what you acronym<br />
means.<br />
4. Be Focused<br />
Forget tagging your business name with the moniker such<br />
as global or enterprise. Any start-up founder has big visions<br />
for their company. You might one day envision marketing<br />
to diverse markets and having a wide range of products.<br />
Successful start-ups have limited time and money; it’s more<br />
likely your success in the world of commerce will come from<br />
being highly focused in one narrow area. A small company is<br />
a specialist; it’s why your customer wants you.<br />
5. Stay Out of Court<br />
Never ever use, borrow, or modify an existing famous brand<br />
name. In Elizabethtown, Kentucky, Victor Moselet used the<br />
name Victor’s Secret when he opened his adult gift and linge-<br />
rie shop. Victor’s Secret did not remain secret when the legal<br />
department of Victoria’s Secret sent a letter to Moselet claiming<br />
trademark infringement. In haste, the name was changed<br />
to Victor’s Little Secret, but the change was not enough for<br />
Victoria’s Secret who then filed a lawsuit.<br />
6. Think Beyond Local<br />
The bulk of small businesses operate in local markets. This<br />
doesn’t mean your name should be geographically based. If<br />
you are marketing to customers in a local market, they’ll know<br />
you operate locally. Adding your town name to your business<br />
name just ensures you will be stick in a long directory list of<br />
other local companies with similar names. If you want a local<br />
name, add it to your marketing such as “Exclusively Serving<br />
the (town) Area.”<br />
7. Avoid ME Inc<br />
It’s a common tendency for a business to be named after the<br />
original founder. If you are planning to one day sell your company,<br />
a company owner named business is less attractive to a<br />
perspective buyer’s than a brand built on a company.<br />
8. Ask Others to Spell it<br />
A unique business name may be an advantage since people<br />
will easily recognize it. But a too unique business name<br />
may drive some people crazy when trying to spell it. The<br />
world could be spelled with site or sight. Put your business<br />
name through the spelling test and ask others to spell<br />
it. Yourdictionary.com lists experience, intelligence, jewelry,<br />
millennium, and personnel as a few of the top 100 most misspelled<br />
words.<br />
9. Be Web Friendly<br />
Consumers are bombarded with business names and advertising<br />
on a daily basis. Your job as a successful small business is<br />
to make customers remember you. Your website web address<br />
should be the same as your business name. Avoid the<br />
hyphenated web address names. It’s hard enough to<br />
remember a web site address without the hyphens.<br />
10. Check Availability<br />
When you have developed a great business name, spend<br />
the time to determine if another business isn’t using it.<br />
You can use a similar name for your business if another<br />
company uses it in an unrelated market or industry.<br />
Once you have your name, protect it by registering the<br />
business name with your country or State office.<br />
Your business name should be easy to remember and memorable.<br />
Apply these 10 commandments when naming your<br />
business and in the end you’ll avoid a marketing disaster.<br />
Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.<br />
– Norman Schwarzkopf<br />
�������������������������������������������� 27
EFFECTIVENESS<br />
THE GREATEST WORD<br />
IN SMALL BUSINESS<br />
LEADERSHIP<br />
by: Will Pena, MBA<br />
What is effectiveness? Effectiveness is being solely focused<br />
on the tasks that drive an organization to fulfill<br />
its mission, and achieve its vision.<br />
It was once said that 95% of the decisions that are<br />
made by the majority of CEOs in fortune 500 companies<br />
in America can be made by the average high<br />
school senior, but it is the remaining 5% of decisions<br />
that justifies their extraordinary salaries.<br />
W hat is so valuable about this 5% of decisions that<br />
it is rewarded so greatly? It is the ability to make the<br />
best decisions at the right time that more greatly leads<br />
the organization to achieve its mission and fulfill the<br />
purpose of increasing shareholder value.<br />
28 �������������������������������������������<br />
W hat does this have to do with small business? Well,<br />
similarly, a small business leader’s effectiveness is<br />
what drives the organization for ward, and gets the<br />
business closer to achieving its vision.<br />
The key to effective decision making lies in diligently<br />
making every and all business decisions in terms of<br />
the organization’s mission. In other words being more<br />
loyal to the mission than anything else.<br />
It is human nature to make decisions based on emotion,<br />
desperation, or a host of other reasons. Yet<br />
business greatness is only achieved when the organization’s<br />
mission is the driving force for every decision<br />
that the business leader makes.<br />
Being able to touch so many people through my businesses and make money while doing it, is a huge blessing. – Magic Johnson
The Captain of the Ship<br />
The business leader is the captain<br />
steering the ship to get the entire<br />
organization to its destination. This<br />
takes strength of character and an<br />
iron will that will not compromise<br />
when faced with less than desir-<br />
able decisions. The captain is not<br />
swayed emotionally when having to<br />
let go of an employee, confronting<br />
the leadership team, or other of the<br />
less desirable yet necessary deci-<br />
sions that need to be made.<br />
The business leader does not have<br />
the option to make decisions that<br />
will not ultimately support the<br />
mission. W hen the business leader<br />
allows him or herself to be dis-<br />
tracted, it erodes the organization’s<br />
foundation and any opportunity to<br />
help the enterprise achieve busi-<br />
ness greatness.<br />
A Common Leadership Pitfall<br />
The most common example that<br />
I have seen that distracts small<br />
business owners - is the decision to<br />
transform the organization into the<br />
business owner’s personal pock-<br />
etbook . This is when decisions<br />
are made to provide the business<br />
owner and the family members<br />
with perks that create deficits in the<br />
financial foundation of the busi-<br />
ness.<br />
Providing family members with<br />
cars, health benefits, cash bonuses,<br />
excessive salaries, down payments<br />
on homes, etc., which have abso-<br />
lutely no business purpose - are the<br />
usual things that weigh the organi-<br />
zation down and creates obstacles<br />
to fulfilling the organization’s<br />
purpose.<br />
Also, this preferential treatment<br />
comes on the backs of the sweat<br />
and toil of the employees, which<br />
leads to resentment toward their<br />
leaders as well as loss of respect for<br />
their leadership.<br />
Eventually, because of changes<br />
in the economy, or other circum-<br />
stance, there is a meltdown, and the<br />
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business owner and the family learn<br />
a hard lesson.<br />
Conclusion<br />
It is the business leader’s ability to<br />
stay on course that separates them<br />
from every other person, and makes<br />
it possible for the organization to<br />
achieve greatness. They refuse to be<br />
distracted from the organization’s<br />
mission even though it results in<br />
short term sacrifices, conflicts, and<br />
inconveniences.<br />
Yet, their<br />
determination<br />
to uphold their<br />
mission and vi-<br />
sion, in spite of<br />
personal need,<br />
will propel the<br />
organization<br />
to greater and<br />
greater heights<br />
of effectiveness<br />
and higher levels of greatness.<br />
�����������������<br />
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�������������������������������������������� 29<br />
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Your small business has growth<br />
p o t e n t i al<br />
Gone are the days where a good<br />
services or products sells itself.<br />
Yes, one could argue that its<br />
not completely gone, but relying on<br />
this method will keep your business<br />
small, infact you might be kicked out of<br />
business from �erce competitor. �at is<br />
why marketing has become an essential<br />
part of sustaining and developing<br />
businesses in today’s world. Lots of<br />
people dislike selling, infact; I personally<br />
do not enjoy selling. But if you enjoy<br />
what you do and know can see its impact<br />
in the lives of others, you will get o� your<br />
backside with joy and go out there telling<br />
everyone about your business.<br />
So if marketing is very important and<br />
each and every business owner is doing<br />
it, how can one increase their chances<br />
of gathering e�ective leads through<br />
marketing?<br />
Talk to more people daily about<br />
the solutions you offer<br />
Don’t talk about what you do, but exactly<br />
how your product/service resolves a<br />
problem. Starting is always a daunting<br />
30 �������������������������������������������<br />
process, but remember as your do it<br />
daily, it gets easier and becomes more<br />
productive. So you can start with a<br />
small but targeted number of potential<br />
customers/Clients. For example, your<br />
end target may be to talk to atleast 100<br />
people everyday; you can start with 15<br />
people, then increase or exceed your<br />
target number, as you get be�er. �e<br />
more customers you talk to about the<br />
help your business can provide, the<br />
greater your chances of ge�ing more<br />
customers.<br />
Attend as many business and<br />
networking occasions as possible<br />
You should a�end good and targeted<br />
networking events; or you can organise<br />
your own-targeted networking<br />
events. Business is about constructing<br />
relationships, networks and trust.<br />
People will most likely do business with<br />
someone they know and trust, and will<br />
also recommend their friends to your<br />
business due to the relationship they<br />
have built with you. Nonetheless, you<br />
need to use your time wisely, so plan<br />
your week e�ective and make sure that<br />
participating in networking activities<br />
do not a�ect providing an e�cient and<br />
timely product/service to your current<br />
client, simply because good service<br />
means repeat business. �erefore, plan<br />
to a�end events during your idle/less<br />
hectic hours and work at your busy<br />
hours. Keep it balanced!<br />
Don’t spam people with selling<br />
I used to be part of several small<br />
company groups on Facebook, but have<br />
recently removed myself from all of these<br />
groups because of the constant selling.<br />
I know the owners/administrators<br />
of these group must have set up the<br />
groups for like-minded business owners<br />
to network, post questions and share<br />
advice of everyday business issues,<br />
however, other members have screwed it<br />
up with constant spamming. �ey don’t<br />
contribute, but simply advertise and<br />
sell their products/services. �e simple<br />
truth is, no one wants to be sold to all the<br />
time. So please create genuine business<br />
relationships, be a listener. When you<br />
a�end business activities, talk less about<br />
yourself business, rather ask questions.<br />
�e advantage of asking questions is that<br />
To think creatively, we must be able to look afresh at what we normally take for granted. – George Kneller
�e great accomplishments of man have resulted from the transmission of ideas of enthusiasm. – �omas J. Watson<br />
it helps you understand the need of the<br />
individual and if you provide products/<br />
services that might help reduce or<br />
eliminate the problem, you stand a be�er<br />
chance of providing them with that<br />
information and thus increasing your<br />
chances of a business relationship which<br />
then result in the individual ge�ing your<br />
products or services. You also get wordof-mouth<br />
referrals via this medium.<br />
Use cost-free listing websites and<br />
discounted paid advertising<br />
�ere are no cost listing websites or<br />
a�ordable paid websites when you can<br />
market your business. i.e. Craigslist,<br />
Yell etc. Just type ‘free business listing<br />
websites’ into www.google.com and<br />
you will get the information required.<br />
Remember to only o�er solutions; don’t<br />
wa�e all about your business, because<br />
your potential client is not looking to<br />
be impressed, but is seeking a product<br />
or service that will solve a problem or<br />
enhance productivity.<br />
Use social media method to advertise<br />
your business<br />
Technologies have transformed the<br />
technique we do business today. �e<br />
arrival of websites like Myspace, Twi�er,<br />
LinkedIn, YouTube etc. has created<br />
business a lot easier and marketing less<br />
costly. By using these mediums to market<br />
your business is a cheap way of ge�ing<br />
leads, but don’t get carried away with the<br />
time spent on each platform. You must<br />
analyse your potential market and what<br />
platform they’re mostly likely to be on<br />
and spend time there to market your<br />
business. Remember, no spamming,<br />
Build relationships, which then leads to<br />
business. If your potential customers are<br />
more on Facebook than twi�er, then use<br />
more of Facebook and set the number of<br />
hours each day you will spend on each<br />
platform and try to measure the returns<br />
from each platform. I know this can<br />
sometimes be challenging, but ge�ing<br />
these stats can help you strategically plan<br />
for your social internet marketing and<br />
improve productivity. Remember, you<br />
can always outsource, if you lack time to<br />
do social media marketing yourself.<br />
Join o�-line business communities and<br />
on-line business forums -<br />
Off-line business organizations like<br />
Chamber of Commerce, Marketing<br />
Consultant London groups, small<br />
business groups, BNI<br />
etc. can help your<br />
business increase<br />
through referrals and<br />
networking. Joining<br />
online business forums<br />
give you a platform to<br />
network, participate<br />
in discussion, give<br />
advice and be known.<br />
As you continuously<br />
participate and provide<br />
advice, people in the<br />
group might �nd you as the expert and<br />
come to you when they need advice and<br />
most times, they will click on your pro�le<br />
to �nd out more about you. Because<br />
they do this, there is a greater chance of<br />
them clicking to your website and as you<br />
know the more visit to your website the<br />
more clients/customers you are likely<br />
to get. So when providing suggestions,<br />
know your issue perfectly and be concise<br />
and clear.<br />
Contact Organisations about<br />
speaking at activities<br />
Speaking at occasions give you more<br />
publicity. So search through your local<br />
community website and check for future<br />
occasions; call and ask to speak for free<br />
in some of the events. As you do free<br />
speaking at activities and get known in<br />
your business, with time, you will be<br />
approached for compensated speaking.<br />
Remember when you speak at occasions;<br />
don’t promote your products/services<br />
on stage, else you lose your audience.<br />
You need to research your topic, be<br />
prepared to present the speech like you<br />
life depended on it and once you can<br />
capture the listeners; they will come<br />
asking for your business details and how<br />
you can help them backstage at the close<br />
of event.<br />
�ese are my few marketing suggestions<br />
for small business owners; big �rm will<br />
use radio, TV & billboard advertising.<br />
But nevermind, as your business grows,<br />
you will have su�cient funds to do largescale<br />
advertising, but in the meantime<br />
don’t throw away cash on marketing,<br />
only do cost-e�ective marketing. But<br />
don’t quit marketing because that is the<br />
channel for organization growth. All the<br />
best!!!<br />
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�������������������������������������������� 31
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Trust Molai,<br />
0763884421<br />
info@sighmagazine.co.za<br />
www.sighmagazine.co.za<br />
Allen T Ngwenya<br />
011 039 6167<br />
sales@allen�rading.com<br />
www.allen�rading.co.za<br />
407 Bond Str. Corner Oxford Str. Randburg<br />
Cheryl-Lee Tonkin<br />
087 943 7784<br />
clee@overdriveauto.co.za<br />
VideoVision Entertainment Durban<br />
Film Production & Distribution<br />
134 Essenwood Rd, Berea, Durban 4001<br />
Nilesh Singh<br />
031 204 6050<br />
031 202 5000<br />
nilesh@videovision.co.za<br />
www.videovision.co.za<br />
Kaya Couter Productions Gauteng<br />
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Urban Genesis Management Gauteng<br />
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Film and video productions.<br />
295 Vine Street, Randburg, Ferndale<br />
Kaya Couter<br />
011 047 0595<br />
086 5030 705<br />
kaya_2003@musician.org<br />
8A Jellicoe Ave. Rosebank, P O Box 1314<br />
Piet Ndou<br />
+27 11 447 8841<br />
+27 11 447 1375<br />
piet.ndou@urbangenesis.co.za<br />
www.urbangenesis.co.za<br />
Prezence southafrica Cape Town<br />
Nautica, Beach Rd, Granger Bay. Cape Town<br />
Julian vanplato<br />
021 419 9152<br />
julian@prezence.co.za<br />
www..prezence.co.za<br />
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