2013-2014 Minutes - Sun City Oro Valley

BOARD OF DIRECTORS’ MEETING 

Our MISSION as the SCOV Board is to lead in maintaining and enhancing 

the quality of life in Sun City Oro Valley as an active adult community. 

BOARD OF DIRECTORS’ MEETING MINUTES 

Tuesday, April 22, 2014 9 AM Welcome Center – Conference Room 3 

A. Call to Order – 9:01AM 

Meeting of the Board of Directors of SUN CITY VISTOSO COMMUNITY ASSOCIATION, INC. 

(hereafter “Association”), an Arizona corporation, was held in the Welcome Center, Conference Room 3, on 

Tuesday, April 22, 2014. 

Present at the meeting were: Board Members: Robert Hefner, Dick Brammell, Janice Fischer, Steve 

Knapp, Richard Babin, Cathy Hartrich, Jon Olson, General Manager: Bob Mariani; Assistant General 

Manager: Robin Coulter and Recording Secretary: Coco Sullivan 

Board members elect: Susan Jakosa and Don Coleman 

B. President’s Remarks 

New Board officers for the coming year are: President, Steve Knapp; Vice President, Don Coleman; 

Treasurer, Susan Jakosa; Secretary, Cathy Hartrich 

C. Town of Oro Valley Report, Councilmember Mike Zinkin 

The Town Manager submitted the 2014-2015 budget and recommended a 14.1% increase from the 

2013-2014 budget year. 

Tentative budget adoption at the May 7 Town meeting and final budget will be adopted May 21. 

The Oro Valley tax structure is very low, primarily from a utility tax, retail tax and restaurant/bar tax, 

the property tax is paid to Pima County. 

The committees reviewing the comments for the 2016 General Plan needs volunteers. . 

July 4 celebration will be at Kriegh Park and fireworks provided by the Hilton El Conquistador. 

Farmer market hours will be 8-12 starting in May 1. 

40 th town celebration on Steam Pump ranch 9 – 3 

Apartment construction includes 225 apartments west of Oracle, 274 units east of Oracle, 270 units at 

Steam Pump Village and 220 unit at Oracle and Linda Vista. 

Audience member questioned the timing of the lights on Oracle and we were reminded that Oracle is a 

state route and is called Route 77. The State is being reminded of the timing issues. 

D. Minutes 

Approval of the March 25, 2014 Board Meeting Minutes and April 10, 2014 Special Board Meeting. 

The March 25, 2014 Board Meeting Minutes and the April 10, 2014 Special Board Meeting minutes 

were approved by general consent. 

E. Introduction: Vince Hotz, Food and Beverage Director 

Vince thanked the audience for their support and feedback at the Café. He also enticed the 

audience with future plans, menu items and new kitchen equipment. 

F. Financial Report 

Full report can be found online and in the library. 

G. General Manager’s Reports 

Bocceball/Pickleball courts are going through the bidding process, selection of a contractor and the 

permitting. Anticipated completion should be mid-summer. 

Recycling starts May 1, containers will be in the auditorium, Desert Oasis and Catalina Vista for tin 

cans, plastic, glass and paper. Kindly rinse out to avoid bugs and smells. 

Walkers on the golf course need to be aware of their surroundings to avoid being hit by flying golf balls. 

Golfers have the right of way to play through the area. 

A new tennis court entry on the west side of the courts is almost completed. 

AT&T will be updating their site in the clock tower very soon due to increased domestic and business 

data and voice. 

Do not respond to a phone call or e-mail if it sounds too good to be true – it’s probably a scam. 

Our new logo is now available for your personal name tags. An order form will be in the May Tipster 

and is available in the Member’s only section of our website. 

The snakes are out – watch out where you put your hands and feet. 

Our new Food and Beverage Director is Vince Hotz, and replaces Joe Byron.

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Mountain Vista parking lot reconstruction and the Activity Center Tile replacement is planned for the 

last two weeks in June. 

Golf pass refunds due to illness, injury or medical condition must be accompanied by a written 

physician’s verification that the pass holder is unable to play golf. There is also another prorated 

schedule for those that received a refund and then able to play golf during that same fiscal year. This 

new policy will take effect July 1, 2014. 

H. Department Manager’s Report, Mary Cunningham, Common Area Maintenance 

CAM has 10 employees and an assistant supervisor, irrigation manager and spray technician. 

There are 10+ miles of clearing the 5’ foot area behind homes in Sun City. 

CAM maintains golf course views for homeowners 

They edge the cart paths clearance and fairways. 

Load cans for the CAC and take to recycler with the CAM truck 

Weekly items include empty trash cans, call to pick up and exchange green waste containers, water 

newly planted trees and shrubs, fertilize flowers and grass, mow grass during the summer, blow off 

debris from WC, gift shop, parking lots, spray weeds as needed, pick up trash on our roads and within 

the community. 

April – May replace flowers at the AC courtyard fountain 

September and October replace the flowers. 

August and February pre-emergence is applied in the common areas 

There are 47 palm trees that are trimmed in June by Groundskeeper 

The plantings from the median strips are being transplanted throughout the community. 

Installed new plantings after the AFC construction was completed. 

Added flowers to the golf course bathrooms and driving range. 

Researching to add an herb garden near the café for their use. 

Maintains erosion control throughout the common area. 

I. Committee/Task Force Reports 

1. Board Liaison Reports 

Marketing Committee will make a short presentation at the BOD/GM coffee on Thursday, April 24 at 10 

AM in the Hopi. 

2. Election Committee, Board election results 

There were 2,888 votes cast, Susan Jakosa received 1010 and Don Coleman received 979 and they were 

elected to three-year terms. 

3. Strategic Projects Committee - Tut Tustison made a presentation from the strategic projects committee in 

developing a new five year plan for SCOV which outlined the goals and objectives. He then reported 

on the Chalk Creek storm damage and made a recommendation with supporting information and the 

recommendation that the Board establish a specified fund for repairing wash storm damage and carrying 

out preventative maintenance in the washes. 

And, there were six recommendations to the Board for future SCOV surveys. 

4. Finance and Budget Committee, 2014-15 Proposed Budget recommendation 

Moved to the new business section 

J. Consent Agenda 

1. Approve Board Meeting Scheduling including an Orientation Meeting on May 1. 

Board orientation on May 1, 2014, and a TBD date for the May 2015 Board were added to the schedule. 

Motion approve 2014-15 Board meeting schedule by general consent 

K. Unfinished Business - none 

L. New Business 

1. Amendment to February 25, 2014 motion regarding the location of the bocceball courts. 

Motion to amend the February 25, 2014 motion approving the pickleball project recommended by 

the Strategic Projects Committee at a cost not to exceed $290,000 to include the stipulation that 

four bocceball courts be built at a location in the common area to the north of the Activity Center 

near the picnic area with the understanding that the Architectural Review Committee must 

approve the relocation of the bocceball courts. (Babin/Hartrich) 

Motion passed unanimously. 

2. Amendment to Board Policy BOD-021 Committee Appointments & Terms 

Motion to approve Amendment to Board Policy BOD-021 Committee Appointments & Terms 

(Hartrich/Olson). 

Motion passed unanimously

3. Mountain Vista parking lot reconstruction and Activity Center tile replacement asset reserve projects. 

Motion to approve a project that is planned in the Asset Reserve Fund to reconstruct the north 

Mountain Vista Parking lot at a cost not to exceed $138,462 plus a 10% contingency with 

expenditures to be allocated to the Asset Reserve Fund (Hartrich/Babin). 

Motion passed unanimously 

Motion to approve a project that is planned in the Asset Reserve Fund to replace the tile in the 

Activity Center restrooms and lobby area at a cost not to exceed $35,417 plus a 10% contingency 

with the expenditures to be allocated to the Asset Reserve Fund (Hartrich/Babin) 


4. Amendment to Election Committee Charter 

Motion to approve director Babin’s April 21, 2014 draft charter for the Election Committee 

(Babin/Brammell). Motion failed 4-2 (Babin/Hartrich). 

5. 2014-15 Association Budget. 

Motion to approve the 2014-15 Association Budget as presented in the March 17, 2014 

Recommended Budget to the Board of Directors (Brammell/Hartrich). 

Amend motion to change cost of activity card from $20 to $15 (Fischer). 

No second 

Amend motion to add an annual activity card for $300 (Babin/Hartrich) 

Amendment passed 6-1 (Fischer opposed) 

Motion to approve the 2014-15 Association budget as presented in the March 17, 2014 

recommended Budget to the Board of Directors with the amended addition of an annual activity 

card for $300. (Fischer opposed) 

6. Letter in Annual Mailing describing proposed capital projects under consideration. 

No action taken. 

M. Call to audience 

Director Jon Olson thanked outgoing Directors Robert Hefner and Dick Brammell for their past years of 

service. 

N. Adjournment 11:19AM 

Page 3 

Submitted by:_________________________________________ 

Coco Sullivan, Recording Secretary 

Approved by: _________________________________________ 

Cathy Hartrich, Secretary

BOARD OF DIRECTORS MEETING 



BOARD OF DIRECTORS AND ANNUAL MEETING MINUTES 

Tuesday, March 25, 2014 9 AM Welcome Center – Conference Room 3 

A. Call to Order - 9:01AM 



Tuesday, March 25. 

Present at the meeting were: Board Members: Robert Hefner, Dick Brammell, Janice Fischer, Steve 

Knapp, Richard Babin, Cathy Hartrich, Jon Olson, General Manager: Bob Mariani; Assistant General 

Manager: Robin Coulter and Recording Secretary: Coco Sullivan, Board newsletter recorder: Walter 

Hill. 

B. President’s Remarks - none 

C. Town of Oro Valley Report, Councilmember Bill Garner 

Oro Valley just hosted the 10 Anniversary of the Arizona Distance Classic race which is a qualifying 

race. 

The aquatic center will host a swim camp for 700 swimmers this summer 

The aquatic center will host the US National Synchronized swimming event in mid-April. 

The results of the Your Voice/Our Future is on the Town’s website. 

The Copper Health construction is processing and expected to open Summer 2014. 

Naranja Park improvements will be completed late 2014 to early 2015 and will include a dog park, two 

multi-use sports fields and a lighted parking lot. 

 

 

The Town of Oro Valley’s 40 th Anniversary Celebration will be going on throughout the year. 

Three of the celebrations include on Friday, April 18, a dinner and silent auction at the Oro Valley 

Country Club, on April 26 a celebration at Steam Pump Ranch , on April 27 a Family Day at Catalina 

State Park. 

The wine festival Steam Pump Ranch very successful. 

The Oro Valley Marketplace Thursday Concerts will continue on the second Thursdays at 6PM 

The Steam Pump Ranch Concert Series continues on the second Saturdays from 10:30 – 2PM. 


Approval February 25, 2014 Board Meeting Minutes 

The February 25, 2014 Board Meeting Minutes were approved by general consent. 

E. Presentation: Heroes Among Us 

Fred and Sharon Krohn are this year’s recipients of the annual Heroes Among Us award for 

promoting kindness and thoughtfulness in their neighborhood by helping out and comforting their 

neighbors in time of need. 


Full report can be found online and in the library 

G. General Manager’s Annual Report – State of the Association. A look back at 2013-2014. 

 

 

 

 

 

 

 

 

 

 

 

Communication with the residents continues through the SCOV weekly report, the board newsletter, 

board/manager coffees and the monthly Tipster. 

The Board packets are posted on the website. 

The golf pass holder appreciation program has been expanded. 

Public play has been increased due to our marketing efforts. 

The new pricing provides golf opportunities for nearly any golfer. 

New tee boxes will meet the needs of golfers with a shorter game. 

The café is offering Happy Hour every other Friday, the alternate Fridays the café offers a candlelight 

dinner. 

There are new items on the café menu and the service staff has gone through extensive training to 

provide better and more consistency. 

New closing time at the cafe is 6PM and they will offer hot dogs and appetizers from 3 to 6PM. 

The external marketing plan is to develop a more extensive marketing for the café, The Views and 

SCOV. 

The internal marketing is to members and renters (a renter meet and greet), installing new interior signs, 

updating exterior signage, development of an identity manual and FISH training for staff.

Projects throughout the year included the Rancho Vistoso median landscaping, approval of Chalk Creek 

wash erosion mitigation projects, approval to construct bocceball courts additional pickleball courts, 

new audio visual system in the Native American rooms, updating the café décor and the new fitness 

center. There are currently 30 summer projects under consideration. 

Financial operations were within budget including various unanticipated projects. 

The proposed 2014-2015 budget reflects approximately a $20 annual HOA dues increase due to 

increased Asset Reserve allocation and new Chalk Creek Fund. 

H. Department Manager’s Report, Pam Sarpalius 

During this season there were three sold out association sponsored concerts. In order to provide 

entertainment during the summer, the ticket price would not be as low and therefore not as popular. 

Have you seen the magic in Sun City Oro Valley? 

The maintenance crews are loading their carts and trucks with supplies to handle any problems or to 

repair scheduled items. 

The café crew is in the cafe greeting hungry residents at 6:30AM as food provider trucks are arriving at 

scheduled times to drop off the daily food items. 

The pro shop is getting ready for the day and people are calling in for tee times. 

Golf course and common area maintenance workers have arrived at dawn to maintain the beauty of the 

course and common area landscaping. 

The building monitors are in place to handle the needs of facilities from uncovering the pools, cleaning 

and to setting up rooms for residents to use. 

Residents walk into the Welcome Center for information regarding painting or making changes to their 

home. They also go to the library or come for a magazine or pay for tickets to an upcoming event. 

Accounting is reconciling all cash coming into the community from the care, pro shop and gift shop and 

making sure all the bills are paid. 

The tipster is being planned for the next month and everyone is turning in an article. 

The facility coordinator has made sure that everyone is scheduled into the correct room for a meeting, 

event or exercise. 

Department managers are getting ready for the 30 projects that are planned for the summer. 

SCOV is a well oiled machine, like an orchestra where each one plays his part to create something 

magical. 


1. Board Liaison Report 

Jon Olson reported the golf advisory committee discussed modifying refund policy with no conclusion; 

a representative from the USGA inspected golf course with Mikael Kropf and he will present a report 

within two to three weeks; the Special Projects Committee will make a report at the April Study Session 

regarding the café/lounge, auditorium and the proshop as comprehensive long range plans. 

Dick Brammell reported the Finance & Budget committee approved a letter accepting next year’s 

budget. 

Jan Fischer reported the Architectural Committee received many questions and requests regarding fence 

painting and they are studying a response. The Government Affairs Committee presentation was on the 

history of Oro Valley and it was very educational and entertaining. 

Steve Knapp reported the marketing plan was presented to the Board and the governing documents 

committee is still reviewing the various community documents for consistency. 

Richard Babin, Communication Committee, requested the marketing report be abbreviated and 

presented at a Board/Manager coffee. The committee also believes there is a need for wifi to be 

extended to the Artisan Center. 

 

Jack Evert reported the properties committee feels the decision for new pickleball courts is flawed and 

requested a rescission of the Board decision to build three new courts. 

J. Consent Agenda - None 

K. Unfinished Business 


1. Golf Refund Policy, proposed amendments 

Motion that the SCOV Board Policy GLF-002 REB-004 be amended to include the following: 

1. A request for a refund of an annual pass fee based on a medical condition that prevents 

anyone from playing must be accompanied by a supporting document from a medical doctor 

confirming that that person is unable to play. 

2. In the event that anyone is issued a refund based on a medical condition and at a later point 

wishes to resume playing because of a change in the medical condition, that person may 

repurchase his or her annual pass on a pro-rated basis. The pro-rated amount will be 

calculated by taking the amount that the person paid for his or her annual golf pass, dividing 

that by 12, and multiplying by the number of full and partial months remaining in the fiscal 

year; e.g., a repurchase at any point in April would result in a repurchase amount of 3/12 

(1/4) of the amount paid.

3. A request to repurchase an annual pass must be accompanied by a supporting document 

from a medical doctor confirming that that person is able to resume play. (Babin/Hartrich) 

Amend motion by eliminating paragraph 3, the requirement for a doctor’s note to repurchase 

an annual pass (Fischer/Brammell). Amendment passed 6-1 (Babin opposed) 

Motion as amended passed 7-0. 

2. Proposed Ad Hoc Committee to develop a process by which community sentiments may be ascertained 

on a regular basis 

Director Babin requested postponement. 

3. Proposed Task Force to explore communications with government entities, in an effort to get their 

assistance in providing relief to the community from potential Chalk Creek erosion mitigation expenses. 

Director Knapp requested postponement. 

4. Proposed amendments to the Election Committee Charter. 

Move item to Study Session after conferring with an attorney to determine if the term limits may be 

removed from the Election Committee. 

M. Announce election results 

Susan Jakosa and Don Coleman are the newly elected Board members. 

N. Call to audience 

Leslie Platt wanted the Board to know that is it the intention of the SPC to knit all reports together and the 

conclusion will be in a report made to the Board in the near future. 

Jon Olson wanted to extend a special thanks to Bert Gustafson and Jack Saatkamp for running for Board of 

Directors. 

O. Adjournment - 10:45 

Submitted by:_________________________________________ 


Approved by: _________________________________________ 





BOARD OF DIRECTORS MEETING MINUTES 

Tuesday, February 25, 2014 9 AM Welcome Center – Conference Room 3 

A. Call to Order 9:01am 

Meeting of the Board of Directors of SUN CITY VISTOSO COMMUNITY ASSOCIATION, INC. (hereafter 

“Association”), an Arizona corporation, was held in the Welcome Center, Conference Room 3, on Tuesday, 

February 25, 2014. 

Present at the meeting were: Board Members: Robert Hefner, Dick Brammell, Janice Fischer, Steve Knapp, 

Richard Babin, Cathy Hartrich, Jon Olson, General Manager: Bob Mariani; Assistant General Manager: 

Robin Coulter and Recording Secretary: Coco Sullivan, Board newsletter recorder: Walter Hill. 

B. President’s Remarks – special presentation 

Nancy Sweeney and her husband are moving back to the Chicago area next week. The Board presented a 

plaque to honor her work, especially with the Ambassadors that read: “Sun City Oro Valley honors Nancy 

Sweeney for the wide array and countless hours of service given to the Association. You will be missed and 

impossible to replace.” 

Painting appeal - resident pulled their appeal and will repaint their home. 

C. Town of Oro Valley Report, Councilmember Brendan Burns 

CDO shared walking path is now open behind Steam Pump Village. 

The archery park will be opened up this week. 

The antique car show was last weekend and well attended 

Your Voice Our Town is on the Town’s website for comments for the 2016 general plan. 

The Town’s credit rating has been upgraded to A+. 


Approval January 28, 2013 Board Meeting Minutes 

The January 28, 2014 Board Meeting Minutes were approved by general consent 

E. Financial Report 


F. General Manager’s Reports 

The first draft of the 2014-2015 Budget is complete and it reflects a proposed dues increase of approximately 

1.3% 

A representative from the USGA has been asked to evaluate our greens on March 12. This meeting will help 

with budgeting for rebuilding the greens. 

The View Golf Club was recognized by Greg Hansen as the best golf place to take a picture for family back 

home. 

First phase of the Rancho Vistoso Blvd. median landscaping is complete and the second phase has started. 

Fitness Center has several, small warranty issues and W.E. O’Neil is responding to our requests. 

Café Happy Hours have been very successful and new appetizers are being considered. 

 

 

 

 

 

 

 

The information packets for the Board meetings are now posted to our website a few days before the meeting. 

File of Life materials are available at the OVPD sub-station at Rancho Vistoso Blvd., and Sun City Blvd. 

You can find information about this valuable program on the Posse website: 

http://suncityorovalley.com/committees/posse/fileoflife.htm. 

The second annual miniature golf tournament sponsored by the Active Health Committee will be March 8 at 

1PM. 

Visit the clock tower and see the new picture scene of the Catalinas with descriptions and displays of points 

of interest. 

Copper Health project is continuing, confirming the project will be completed. 

Watch those multiple scams that are going around and don’t respond if it seems wrong or too good to be true 

- probably is. 

If someone comes to your door soliciting, make sure they have a permit from the Town. 

G. Department Manager’s Report, Robin Coulter 

Administration staff meets once a week to discuss projects and issues, and celebrate wins. 

Jim Cundiff will be retiring and leaving SCOV some time in April. 

The SCOV branding is ongoing, including updating logos, applying signage to the automobiles and club 

logos. 

Signage in phase I and II is ongoing and could be completed within the next 30-60 days.

The AV system in the Native American rooms is working well. 

Administration Specialist reports she has been working diligently to cover her desk while Norma was out. 

Library membership is now 523 individuals. Many donations were earmarked for the large print collection. 

The auditorium AV system is being reviewed as a future project. 

Studying the window shades for the AFC south facing windows is under review. 

A POS system is being considered in the Administration office to allow digital printing of receipts, and 

automated sales, accounting and reporting. 

Cable and electrical floor plates will be installed in the Native American rooms late Spring along with new 

carpeting. 

Renovation of the bathrooms at the Catalina Vista and the exterior AFC restrooms is also under review. 

H. Committee/Task Force Reports 

I. Board Liaison Report 

1. Special Projects Committee – Jon Olson reported the committee is looking at a number of capital projects, 

including pickleball courts, lounge in the current pro shop area, updating of audio/visual equipment. They are 

reviewing the timeline and budget over the next five years. The also are researching the renovation of golf 

green and tees by 2020. 

2. Finance & Budget Committee – Dick Brammell reported they are continuing the budgeting process for the 

Chalk Creek renovation. 

3. Marketing Committee– Steve Knapp reported there is a rough draft of strategic plan and the committee will 

meet on Thursday, marketing activity to produce revenue in the café, home sales and golf. Marketing has 

requested a budget of approximately $82,000, 


1. Approve sunsetting the Fitness Center Construction Task Force 

2. Approve suspending the Emergency Preparedness Committee 

3. Approve adding Charles Hanson as a member to the Government Affairs Committee 

Motion to approve sunsetting the Fitness Center Construction Task Force, suspending the Emergency 

Preparedness Committee, adding Charles Hanson as a member to the Government Affairs Committee 

(Fischer/Hartrich) 




1. Pickleball and Bocceball courts construction projects 

Motion to approve the pickleball project recommended by the Strategic Projects Committee with a 

project budget not to exceed $290,000 (Knapp/Hartrich) 

Amend motion to limit project to four bocceball courts (Brammell/Fischer) 


Motion to approve the pickleball project recommended by the Strategic Projects Committee with a 

project budget not to exceed $290,000 and to include four bocceball courts. (Knapp/Hartrich) 


2. Dissolution of Financial Strategies and Pro-Freedom Clubs 

Motion to approve dissolution of the Financial Strategies and Pro-Freedom Clubs (Brammell/Fischer) 


3. Board goals 

Motion to approve and adopt the SCOV Board of Directors’ Goals and Ojectives statement dated 

2/23/14, labeled as version Draft 8A and made available to you previously (Knapp/Hartrich) 

Director Babin called the question 


4. Sun screens for new fitness center 

Motion to approve $25,000 for sun screens from operating funds (Hartrich/Fischer). 



N. Adjournment: 12:00 PM 

Submitted by:_________________________________________ 


Approved by: _________________________________________ 






Tuesday, January 28, 2014 9 AM Welcome Center – Conference Room 3 

A. Call to Order: 9:02AM 


Richard Babin, Cathy Hartrich, Jon Olson, General Manager: Bob Mariani; Assistant General Manager: 

Robin Coulter and Recording Secretary: Coco Sullivan, Board newsletter recorder: Walter Hill. 


C. Town of Oro Valley Report, Councilmember Lou Waters 

Ground breaking for Naranja Park was on Monday, January 27. The park will include two multi use 

fields and two dog parks, one for small dogs, and a parking lot. Improvements include electricity, 

reclaimed water, potable water and a lighted parking lot. 

The Your Voice/Our Future survey can be completed online for your vision of the future of the Town. 

Some of the least liked points were the distance to travel to Tucson or to the airport. 

 

 

Some of the most liked were safe community, low crime rate and the natural beauty. 

Copper Health broke ground January 26 and is scheduled to open Summer 2014 offering short-term 

rehabilitation, extended and respite care, specialized medical services and therapies. 


Approval December 12, 2013 Board Meeting Minutes 

The December 12, 2013 Board Meeting Minutes were approved by general consent 




Copper Health Oro Valley met with residents on Monday, January 7, to update the progress on the 

building at Rancho Vistoso and Sun City Blvd. 

Fitness equipment training is on the SCOV website. 

Fitness Center finish touches are continuing, such as hooks, benches and shelves. 

Wifi is now available in the fitness center, pool and courtyard. 

Exercises classes have moved into the new exercise studios. 

Median strip landscaping has begun again after several delays and will take about a week. 

Loose gravel is being cleaned up in Unit 10 and more will be done during April in other parts of the 

community. 

G. Department Manager’s Report, Joe Byron 

Menu changes are ongoing 

Candle lit dinner was very successful and sold out at both seatings. 

Happy hour was also successful, changes to appetizer menu ongoing 

Two happy hours are planned per month on Fridays. 

Two dinners are planned per month on alternating Fridays. 

New cook is a pastry chef and fresh pastries will be available on the weekends. 

Vegan menu is in the works. 

Full time hostess is now on the schedule. 


Board Liaison Report 

1. Finance and Budget Committee – is in the process of gathering information for next year’s budget and 

will be concentrating on Chalk Creek Wash. 

2. Strategic Project Committee is concentrating on adding Pickelball courts, moving the bocceball courts, 

additions to the café, golf utilization by the public and replacing the green on the golf course. 

3. Marketing Committee is reviewing how to improve home values.

I. Consent Agenda 

1. Approve resignation of Bev Jennison from the Government Affairs Committee 

2. Approve Jerry Bushong as an Alternate Member of the Strategic Projects Committee 

3. Approve Tana Fleisher as a new member of the Marketing Committee 

4. Sunset Fitness Center Committee 

5. Sunset Fitness Center Equipment Committee 

Motion to approve consent agenda items: resignation of Bev Jennison from the Government 

Affairs Committee, Jerry Bushong as an Alternate Member of the Strategic Projects Committee, 

Tana Fleisher as a new member of the Marketing Committee, sunset Fitness Center Committee, 

sunset Fitness Center Equipment Committee (Fischer/Olson) 


J. Unfinished Business 

K. New Business 

1. Architectural Review Committee appeal to the Board of Directors 

Move to request that the Architectural Review Committee (ARC) be directed to consider revising 

the approved house painting color schemes to eliminate the requirement that one color in a given 

approved color pair must be used for the body of the house and the other for the trim. It is 

understood that the ARC is not being asked to consider revising the approved color pairs, but 

only to consider allowing owners to choose trim and body colors within the approved pairs. The 

ARC must report back to the Board with a recommendation no later than March 13, 2014, such 

recommendation to be communicated to all Directors and the General Manager via email as soon 

as it is available. (Babin/Brammel) 

Motion passed 6-1 (Fischer opposed) 

Motion to table until the report comes from the ARC 

2. Amendment to Golf Policy-002, Refund & Proration of Annual Pass Policy 

Refer amendment back to the golf committee to review requirements of the refund policy and the 

policy as a whole. 

3. Chalk Creek Erosion projects 

Motion to approve Chalk Creek erosion mitigation projects and expenditures for Unit 18 (Hole 10 

area) and Unit 7 (Hole 11 area) as proposed by WLB Engineering plus removal of wash sand and 

installation of boulders at Hole 5. The total expenditure approval is $273,805 plus a 10% 

contingency and from the Capital Fund in the amount of $192,832 plus a 10% contingency. 

(Brammell/Olson 


4. Board goals 

After an open Board meeting to establish long term objectives and goals to present to the affected 

committees, the new Board goals should be added to the February Study Session agenda. 

L. Call to audience 

M. Adjournment: 10:52 

Submitted by:_________________________________________ 


Approved by: _________________________________________ 






Thursday, December 12, 2013 9 AM Welcome Center – Conference Room 3 




Thursday, December 12, 2013. 

Present at the meeting were: Board Members: Robert Hefner, Dick Brammell, Steve Knapp, Richard Babin, 

Cathy Hartrich, Jon Olson, General Manager: Bob Mariani; Assistant General Manager: Robin Coulter and 

Recording Secretary: Coco Sullivan, Board newsletter recorder: Walter Hill. 

Absent: Janice Fischer 

B. President’s Remarks - none 

C. Town of Oro Valley Report, Councilmember Mary Snider 

Street lighting along Rancho Vistoso Blvd is an ongoing issue. The wiring is over 20 year old, when 

the new structures were installed this caused issues in the equipment. The Town has hired an electrician 

to analyze the problems. There will be another update in six to eight weeks. 

Villa Fatima – weekly progress reports are required by the contractor to the Town. New building plans 

have been approved. 

General Plan for the Town of Oro Valley is called Your Voice Our Future and your thoughts can be 

posted on the Town website. 

Sports tourism is anticipated to be a large part of the future of Oro Valley, Currently archery, 

swimming events at the new aquatic center, triathlon event and the El Tour are some of the events. 

Property near Rancho Vistoso and Vistoso Highlands will remain zoned commercial despite the 

neighbors’ wishes to convert the small parcel to low density housing. 

Shopping time - shop using Oro Valley dollars, 80 businesses are participating. 

 

 

Public art tours are continuing, reservations required 

Posse will continue in spite of Del Balston’s retirement and support by Oro Valley Police Department 

will not diminish. 

D. Membership survey presentation – Duane Eddy 


E. Minutes 

Approval November 14, 2013 Board Meeting Minutes 

The November 14, 2013 Board Meeting Minutes were approved by general consent. 



G. General Manager’s Reports 

 

 

 

Governing Document Review Committee is in place to review the governing documents. There will be 

legal counsel during the process. 

Multiple Listing Service (MLS) “Sun City Oro Valley” has been added to the service parameter. 

Group Medical Insurance premium has been reduced due to the Affordable Health Care Act, and offers 

slightly less benefits but comparable. New law defines full-time as 30 hours per week rather than 35, 

which has been the Association’s definition. 

Desert Oasis Courts warranty work has started and will be completed next week. 

Fitness Center Project is still on time and on budget. Open house is tentatively scheduled for January 9, 

2014. 

Foundation has granted $14,000 for furnishings and accessories for the remodel and contributed 

$20,000 for the Public Art Work. 

Electric Power Shutdown Monday and Tuesday, December 16 & 17– a generator will operate the café. 

The welcome Center will not have electricity Monday, and part of Tuesday. Library will be open due to 

the natural light. Bathrooms will not be available to staff nor visitors.

Page 2 

Our new librarian is Kate Cusumano and she is a resident. As the new librarian she wanted the 

residents to know the library is also having their annual holiday book sale. 

Help needed: Sound Board Operator, CAC needs someone to collect and sort aluminum cans, CAC 

also needs help on the Telephone Reservation Squad. 

The last two Café Happy Hours have been extremely well attended and enjoyed by all. 

One of the Maintenance trucks is for sale. Contact Ken Sandrock for details, 917-8078. 

The Golf Cart Parade is Saturday, December 21, starting at the Posse Shack and winds throughout the 

community for approximately five miles. 

Disaster Preparedness training is offered to Oro Valley and Tucson residents free of charge. Contact 

our general manager of details at bmariani@suncityorovalley.com. 

First annual cookie exchange is Tuesday, December 17 at 1PM in the auditorium. You’ll need a ticket 

to attend and three dozen cookies. You can take two dozen home. 

The gift shop has extended their holiday hours; Saturday, December 14 and 21, 9AM to 4PM. 

The IRS is warning the public about a telephone scam claiming the individual owes taxes. Do not 

provide the caller with any details, just hang up. 

AFC Pool information Hot-Line is 917-8088 for those wanted daily information on the pool opening. 

H. Department Manager’s Report, Ken Sandrock 

Maintenance Department is helping construction contractor when need and vendors when on site. 

The pool is open but there is no hot water for showers. 

The department has had 319 maintenance work requests since August. 

The department has been assisting with setup requests while the monitor reorganizationis taking place 

during construction. 

The department has six full time employees and one part time. 

The AFC pool will be closed December 16, 17, and 18 due to electrical outage. 

The annual property inspection is done and was only one page, a record low. 


Board Liaison Reports 

1. Strategic Project - Jon Olson reported the resident survey provided useful information on the Café 

which has been passed on to Tut Tustison, Café sub-committee, and the Marketing committee. 

2. Communication Committee – Richard Babin reported that the HOT Spot in the Tipster will now be 

Help Needed; the desire to make the information packet available electronically in the members only 

section of the website. 

3. Emergency Preparedness Committee, Cathy Hartrich reported that CERT training is being offered in 

Oro Valley in January, there will be 20 hours of training needed to be certified. 

4. Finance & Budget, Dick Brammell reported on two items; the funding for the Chalk Creek flood control 

in discussion, and the a list of physical items that are funded through the asset reserve 

5. Marketing Committee, Steve Knapp reported there are three subcommittees concerning house sales, 

café and golf revenues. 

6. Properties Committee, Bob Hefner reported the committee is looking at 10 – 12 capital projects. The 

number one project was to enlarge the stage in the auditorium. The Great American Playhouse will not 

be an option to use their space. O’Neil construction has been asked for a cost estimate to remodel. 


1. Approve general manger succession plan as a policy 

2. Golf Advisory Committee – remove Gerry Dugan and appoint Pat Monson 

Motion to approve consent agenda items; general manager succession plan as a policy, Golf 

Advisory Committee requesting to remove Gerry Dugan and appoint Pat Monson as a new 

member (Hartrich/Olson) 


K. Unfinished Business - none 


1. Appeal to the Board for an annual golf pass refund that does not conform with the Board Policy. 

Motion to table for further study during the January Study Session (Brammell/Hartrich). 

2. Front patio wall height: ARC recommends maintaining the current 3’ height 

Board supports the Architectural Review Committee’s recommendation -No action taken 

3. Chalk Creek Wash project (dependent on submission of WLB plans for Unit 7 and/or recommendation 

from Golf Committee re: hole-5) 

No action taken at this, moved to a future board meeting

Page 3 

4. Establishment an ad hoc Governing Document Committee and Committee Membership 

Motion to approve the establishment and charter of an ad hoc Governing Document Committee 

along with its proposed membership as listed: Hal Linton, Don Coleman, Don Wheeler, Gaston 

Meloche, Bert Gustafson, Ralph Hemminger, George Holthus, Bob Rubino, Beverly Goode and 

Diane Malchow; Board Liaison: Steve Knapp (Brammell/Hartrich) 


5. Identity Manual 

Motion to approve the final section of the Identity Manual pages 15-21 (Knapp/Hartrich) 


6. Modeler’s Club – Request for space 

Fred Faust, Club Leader, made a presentation of models the club has worked on or is working on and 

made a request for additional larger space. 

Board requests Properties Committee to review space for modelers. 

7. Creating a link to Board packets 

Motion to direct the administration to create a link to the Board packets from the Members’ Only 

page on the SCOV website. New Board packets should be made available on-line at the same time 

as they are made available to Directors. Confidential material should be excluded from the onone 

packet in the same manner that it is excluded from the printed copy made available in the 

library. Board packets should be kept on-line for at least one year from the date of the meeting to 

which they pertain. (Babin/Olson) 



N. Adjournment: 11:50 

Submitted by:_________________________________________ 


Approved by: _________________________________________ 






Thursday, November 14, 2013 9 AM Welcome Center – Conference Room 3 

A. Call to Order 9:00 



Thursday, November 14, 2013. 



Recording Secretary: Coco Sullivan, Board newsletter recorder: Walter Hill 

Absent: Richard Babin 


C. Town of Oro Valley Report, Councilmember Joe Hornat 

The newly approved plan for Naranja Park will include a dog park, two multi-sport fields and 180 space 

parking lot has been approved 

The new location at Steam Pump Ranch for the Farmers Market continues to be successful and well 

attended. 

Oro Valley received a clean financial audit for the fiscal year 2012-2013; there is a 1.7M surplus. 

Apartment projects: 274 apartments at Oracle and First, 270 apartment at Steam Pump Village and 220 

at Oracle and Linda Vista. 

New businesses include: Starbucks in Fry’s at Canada Hills, Alfonso Gourmet Olive Oil & Balsamic 

 

vinegar in the Trader’s Joe’s mall, El Molinito in the San Jose Plaza. 

Holiday Events are Tree Lighting on Friday, December 6; Festival of the Arts on Saturday and Sunday, 

December 7 & 8, Holiday Parade on Saturday on December 14. 


Approval October 22, 2013 Board Meeting Minutes 

Approved by General Consent 




 

 

 

 

 

 

 

 

 

 

The Association’s Annual Audit was recently completed and accepted by the Board. It was clean and 

indicated that there were no material weaknesses or significant deficiencies. 

The Fitness Center Project is still on time and on budget. There are been a few unexpected issues but 

the project is still within the contingency amount. 

AFC Pool information line is 917-8088 for information on pool closings. 

Native American Rooms now have a new A/V system. The installation of the floor jacks will be done 

late Spring. 

Rancho Vistoso Median landscaping continues, removal of dying trees will be replaces with new Palo 

Verde trees, flags mark locations for new low growing plants. 

Desert Oasis tennis courts will get extensive warranty work starting December 2, and will be closed for 

about 12 days. Our apologies in advance for this inconvenience. 

We are looking for a part-time librarian. Marny Goodbody has given her notice and will be leaving at 

the end of November. 

Café refresh feedback has been mostly positive and a few negative comments but the general consensus 

is that the new décor is attractive and welcoming. 

The Café happy hour was well attended and the plans are to have one next month. 

Holiday golf cart parade will be on Saturday, December 21. Preregistration forms are available in the 

Tipster and the Welcome Center. Prizes will be awarded for the best decorated carts. 

Staff Marketing report by Robin Coulter 

SEO - website analysis, keywords and phrases, competitive analysis, content and meta data. 

There will be meet and greet dinners in January, February and March for renters and hosted by the 

Ambassadors.

Page 2 

The View Golf Club has held several very successful golf schools for resident/tenants and the general 

public led by our golf pros, Kim Griggs and Rick Sample. 

Marketing to outside golfers will include an information brochure under the score card in each golf cart. 

The Posse is looking to fill three positions on the Posse board, Committee Chairperson, a Squad Leader 

and the Committee Secretary. 

Dispose-A-Med in our Activity Center Lobby on the second Tuesday, every other month, 9-11AM, next 

one is January 14, 2014. 

The Sock Drive for Tucson Homeless Veterans is on-going to December 15. They will take money or 

new, wrapped tube socks. 

Work has started on the rehabilitation center known now as Copper Health Oro Valley at Rancho 

Vistoso Blvd. and Sun City Blvd. 

How to Reduce Bad Stress is being presented in the auditorium on Friday, November 22 at 1PM. 

G. Department Manager’s Report, Pam Sarpalius 

New shirts have been ordered for the monitors. They had a choice of three colors and will include our 

new logo. 

New pool furniture for the AFC is on order. The chaise lounge will be higher than the current one and 

the webbing will be a basket weave. 

Several events are planned; Joe Bourne and his Motown review on Saturday, January 4; Run Boy Run, 

a bluegrass group on Saturday, February 1; The Rave will present their 60’s music on Sunday, February 

23; Gabriel Ayala Trio will be here Friday, February 28; Jovert Steel Drums will return on Friday, 

March 7. 

Free events include: 

The Sonoran Desert Museum will introduce animal and provide a lunch. 

The Arizona State Museum will be here to discuss the local Hohokam tribe. 

The annual Health and Wellness Fair is Friday, February 28. 

Courtyard sale is the last Saturday in March. 

TSO Brass Quintet will be here Sunday, March 30. 


I. Board Liaison Report 

1. Golf Advisory Committee– discussed marketing options and planning a joint meeting with the 

Marketing Committee to promote The Views. Golf play is up and course is in wonderful condition. 

2. Emergency Preparedness Committee met recently to focus on identifying individuals who can help in an 

emergency situation and the committee wants to develop a package for individuals as a guideline. A 

plan should be in place some time next year and information will be in GM report 

3. Marketing Committee will continue its work with homes sales, the cafe and golf, and in December will 

present the new standards manual. 

4. Finance & Budget will be meeting next week. 

5. Architectural Review Committee had 21 requests, mostly for fencing 

6. Properties Committee will meet next week. 

7. Government Affairs Committee met yesterday and had a forum last night with our Mayor. 

8. Nominating Committee, Debra Arrett announced the slate of four candidate for the two Board positions 

in 2014; Don Coleman, Bert Gustafson, Susan Jakosa and Jack Saatkamp. Any member in good 

standing can still become a candidate between now and January 11by petition. The committee has 

recommended a change in format for the candidate forums. 

9. Strategic Projects Committee (SPC) 

a. SCOV General Manager Recruitment Plan – Approve the plan for the recruitment of a new general 

manager the next few years when Bob Mariani chooses to retire. 

b. SPC and Café Sub-Committee - Goal – Create a comprehensive food services plan, that when 

implemented, will incorporate the highest and best Food Service practices. 

Objectives: Maximize efficient use of physical and human resources to: 1) produce a superior 

dining experience for resident and non-resident guests; 2) create an environment that will improve 

the social, nutritional and financial needs of the community; and 3) increase the value (value added) 

for adjunct facility and services. 

c. SPC Focus Sub-Committee – Report of the individual’s leading the focus areas the SPC will be 

studying. 

The focus will be financing capital projects and the certainty of financing for the future. The subcommittees 

include café, facilities (auditorium, lounge, pro-shop and pickleball), demographics, 

fiscal future, golf, marketing, succession plan, surveys and Chalk Creek long term issues. 


1. Approve Ruth Gitzendanner as a member of the Government Affairs Committee 

2. Approve David Smoler, Juliet Williams, Michael Takerian, Ralph Hemminger to the Election 

Committee. Remove Grace Irby.

Page 3 

3. Finance & Budget – accept Li Chase resignation and approve Dave Chatterton as new member. 

4. Approve new club – Folk Dance Club of Sun City Oro Valley. 

Motion to approve the consent agenda items; Ruth Gitzendanner as a member of the Government 

Affairs Committee; David Smoler, Juliet Williams, Michael Takerian, Ralph Hemminger to the 

Election Committee and remove Grace Irby; Finance & Budget will accept Li Chase resignation 

and approve Dave Chatterton as new member; formation of a new club – Folk Dance Club of Sun 

City Oro Valley (Brammell/Fischer). 




1. Meeting cancellation policy 

Motion to approve meeting cancellation policy (Hartrich/Knapp) 


2. Bylaw amendment (process to present rewritten Bylaws to membership for a vote) 

The Board president reviewed how the Bylaws were changed. The next step is to invite several 

residents to meet with the Board and will review the changes as a committee for further refinement. 

The meeting is scheduled for Wednesday, December 4 at 9AM in the Navajo Room. 

3. Chalk Creek Wash issues 

Bob Mariani invited the Board to review the erosion issues at Holes 11, 10 and 5. Most Board members 

responded will be available. 

4. SCOV General Manager Recruitment Plan – Approve the plan for the recruitment of a new general 

manager the next few years when Bob Mariani chooses to retire. 

Motion to approve the recruitment plan for a new general manager to be used in the next few 

years when Bob Mariani chooses to retire (Hartrich/Brammell). 


5. SPC and Café Sub-Committee Goal – Approve the goal to create a comprehensive food services plan 

Motion to approve SPC and Café sub-committee goal to create a comprehensive good services 

plan (Knapp/Hartrich). 



Lou Gard reported that at the ARC meeting Ember Ridge and Green Tree did not respond to a letter 

regarding the front patio furniture sent by the committee. The matter is considered closed. 

N. Adjournment 10:35 

Submitted by: _____________________________________ 


Approved by: _____________________________________ 






Tuesday, October 22, 2013 9 AM Welcome Center – Conference Room 3 


Present at the meeting were: Board Members: Robert Hefner, Janice Fischer, Steve Knapp, Richard Babin, 


Recording Secretary: Coco Sullivan, Board newsletter recorder: Walter Hill 

Present on Teleconference: Dick Brammell 


C. Town of Oro Valley Report, Bill Garner 

General Plan update is a 10 year document and voted on. Your voice needs to be heard for input and 

feedback for the general plan. Log in to YourVoiceOV.com to get involved. 

State of the Town address given a few weeks ago, is on the Town’s website and a Youtube link. 

The farmer’s market moved to Steam Pump Ranch October 5 and will be at that location every 

Saturday, 9AM to 1PM through April. 

Every second Saturday is a free event, a tour of the historic property and exhibits. 

Also on the second Saturday there is a free public art tour from Steam Pump Ranch, reservations 

required. 

This year’s Steam Pump Ranch Fall Festival is October 26, 9 AM to 3PM. 

The unaudited figures for fiscal year 2012-13 shows a surplus of $1.7M. The Council plans to carry 

forward the surplus for investment in future capital project. 

Several new businesses have opened: LA Fitness, Great American Playhouse, Summit Hut, Planet 

Fitness, Ala Buzz Café, AZ Massage Center, Cattlemen’s Café 2, The Good Egg, GMG Chinese 

Bistro. 

The OV Aquatic Center was named 2013 Facility of the Year by the Arizona Parks and Recreation 

Association. 

The Town’s website has been improved and streamlined for residents. 

The steam pump building will be renovated. The actual steam pump has been missing since 

acquisition. The site is on the historical registry both locally and nationally. 

The bike path, including a bridge behind Home Depot, is expected to be completed by March. 

D. Auditor’s Report 

The auditors’ report is a clean opinion for fiscal June 2013 and 2012. 

The controls indicated no material weaknesses and are strong and working as intended. 


Approval September 24, 2013 Board Meeting Minutes 

The September 24, 2013 Board Meeting Minutes were approved by general consent 



G. General Manager’s Report 

WLB Engineering/wash issues – Hole-5, Unit 18 and Unit 7 work could cost $200,000, plus or minus 

20%. Work includes installation of grouted rip rap (walls made of rock and concrete with footings, 

bank removal to straighten the flow of water and rock rip rap in the wash. This is an extremely 

preliminary description of cost and estimated work. 

Fitness Center Project is still on time and budget according to W.E. O’Neil. 

Villa Fatima is officially owned by Copper Sands, Inc. and construction will proceed shortly with an 

estimated opening in the first quarter of 2014. 

Rancho Vistoso median landscaping has been delayed and Mary Cunningham continues to discuss and 

push with AAA Landscaping to proceed with the project. Estimated completion is Thanksgiving. 

The sign project is still in process and progressing.

Desert Oasis tennis courts’ surface continues to separate from the concrete base. The General Manager 

will request a copy of the core sample report and will ask a third party to review it. In the meantime, 

the contractor will proceed with repairs under the warranty. 

Audio Visual equipment installation will take place November 4 – 8 in the Native American Rooms 

and the Navajo and Hohokam rooms will be closed, the Hopi will be closed intermittently. 

There was a new format for the New Resident Meet & Greet that was very successful and well 

attended. 

Café resident pricing is back in effect. 

The RVB street lights are still a work in progress by the Town. Be careful out there, it’s dark. 

Golf School for beginners will start up October 27 from our Pro Shop. Reservations are required, class 

size is limited. 

The Neighborhood Pride committee is asking that you be careful of flying palm fronds, walking or 

driving, during our windy days. Our consumer referral desk has the names of companies that will trim 

your palm trees. 

The AFC pool hot line number is 917-8088 for the latest information on pool closings. 

Your dog needs to be on a leash when taking it for a walk and please pick up after your dog. 

 

 

The blankets for Make a Difference day project will be on display in the Artisan Center on October 24, 

1 to 3PM. 

It takes two monitors to cover the AFC pool. Starting November 1, a monitor from either the DO or 

CV will help the WC monitor cover the pool between 8 and 9PM on weekdays and Saturday, on 

Sundays, the pool will be covered between 4:30 and 5:30 PM. 

H. Department Manager’s Report, Kim Griggs 

The past four days have been very busy in the Pro Shop. There are three full time employees and two part 

time employees. The golf schools have been very successful and are restarting at the end of October 

Residents get 15% off pro shop merchandise; golf passholders get a 30% discount. 


Board Liaison Reports 

1. Finance and Budget Report – Leslie Platt reported the committee recommended that the Board 

accept the auditors 2012-2013 ending financial statements. The committee voted unanimously to 

approve the management recommendation to transfer of $214,000 in excess operating funds to the 

Contingency Fund. The very complex issue of storm damage funding will be studied and investigated 

by both the Finance and Budget committee and the Strategic Projects committee. The committee will 

conduct an updated Asset Reserve Study and will review appropriate funding levels for the Fund and 

address specific concerns that have been addressed to the Committee. 

2. Nominating Committee Report – Jack Evert, filling in for Debra Arrett reported there are four 

candidates. Debra Arrett reported the committee submitted recommendations to the Board that they 

believe would increase member interest in Board Service. A meeting, “Why the Board Needs Me and 

What’s Involved,” will be held on November 1. Recruitment of candidates is ahead of schedule and 

there should not be a problem in meeting the goal of four candidates, two for each position opening on 

the Board. 

3. Architectural Review Report – Jan Fischer reported there have been no major renovation projects 

requested, some minor projects such as solar panels and landscaping have been reviewed. 

4. Properties Committee – Bob Hefner reported they number one project is to study renovating the 

auditorium stage. They are also meeting with the Great American Playhouse to discuss this theater as 

a viable alternative. 

5. Marketing Committee – Steve Knapp reported marketing of golf membership, home sales and café 

endeavors continue. 

6. Emergency Preparedness Committee – Cathy Hartrich reported their first meeting was just last week 

and they are reviewing last year’s discussions and the CERT program. 

7. Golf Advisory Committee – four holes were not overseeded this year to assist health of the turf. They 

are studying how to reconfigure Hole 5. The committee will be asking various golfers on how to 

attract outside play. 


1. Golf Advisory Committee: Remove Bev Dick as Women’s 18-Hole alternate and approve Susanna 

Moran as Women’s 18-Hole alternate, remove Sue Pearsey as Vice-Chair and approve Janet Kimble as 

Vice-Chair, approve Gerry Dugan as Women’s 9-Hole representative (previously held by Janet 

Kimble). 

2. Gift Shop: remove Annette Geistfeld and Lori Nalewicki and appoint Joanne Wickberg. 

3. Approve policy BOD-024, Conference Call Protocol for Board Meetings. 

4. Direct Strategic Projects Committee to develop a new Long Range Plan. 

5. Approve new club, Tom Ryan’s Breakfast Club.

Motion to accept the Consent agenda: Golf Advisory Committee: Remove Bev Dick as Women’s 

18-Hole alternate and approve Susanna Moran as Women’s 18-Hole alternate, remove Sue 

Pearsey as Vice-Chair and approve Janet Kimble as Vice-Chair, approve Gerry Dugan as 

Women’s 9-Hole representative (previously held by Janet Kimble), Gift Shop: remove Annette 

Geistfeld and Lori Nalewicki and appoint Joanne Wickberg, approve policy BOD-024, 

Conference Call Protocol for Board Meetings, direct Strategic Projects Committee to develop a 

new Long Range Plan, approve new club, Tom Ryan’s Breakfast Club. (Olson/Knapp) 




1. Cost of entry Fob 

Motion to adopt the following policy with regard to the charge for access devises required for use 

with the secure access system, including both fobs and replacement ID cards Access devices for 

the secure access system should be made available to members and other authorized users at the 

cost that the Association pays vendors for the devices, with the understanding that if the cost is 

something other than a whole dollar amount the actual charge will be rounded up to the next 

whole dollar amount to simplify payment. Anyone who has purchased a replacement ID card or 

fob since July 12, 2013 is entitled to a refund of the difference between the amount paid and what 

the charge would have been under this policy. (Babin/Fischer) 

Motion failed 6-1 (Babin) 

2. Nominating Committee recommendations 

Motion to recess the board meetings during the months of July and August. (Hartrich/Fischer) 


3. Change Board Member term to two years (request for discussion only) 

Recommendation from Nominating Committee is to not change Board Member terms 

No further action 

4. Accept 2012-13 Association financial audit 

Motion to accept the 2012-2013 Association financial audit (Hartrich/Fischer) 


5. Allocate 2013-14 Operating Fund surplus 

Motion to accept the transfer of $214,000 to the contingency fund. (Hartrich/Olson) 


6. Amend Policy COM-003 Voicing of Opinions to clarify that forums, as they apply to this policy, will 

include both sides of an issue. 

Motion to accept policy COM-003 Voicing of Opinions at political forums so that “both sides of 

issues shall be represented.” (Olson/Knapp) 



Jack Evert commented that the Desert Oasis tennis courts have been a difficult issue for a long time and 

thanked our General Manager for his tenacity . 


Submitted by: _____________________________________ 


Approved by: _____________________________________ 






Tuesday, September 24, 2013 9 AM Welcome Center – Conference Room 3 

A. Call to Order 9:02 AM 

Meeting of the Board of Directors of SUN CITY VISTOSO COMMUNITY ASSOCIATION, 

INC. (hereafter “Association”), an Arizona corporation, was held in the Welcome Center, 

Conference Room 3, on Tuesday, September 24, 2013. 

Present at the meeting were: Board Members: Robert Hefner, Janice Fischer, Steve Knapp, 

Cathy Hartrich, Jon Olson, General Manager: Bob Mariani; Assistant General Manager: Robin 

Coulter and Recording Secretary: Coco Sullivan, 

Present by teleconference phone: Dick Brammell, Richard Babin 

Board Newsletter scribe: Walt Hill 


Bob Hefner introduced Walt Hill as the Board Meeting Newsletter scribe. These notes will 

encompass more detail than the official actions of the Board as documented by the corporate 

secretary in the minutes. 

C. Town of Oro Valley Report, Mike Zinkin 

First Avenue going east into La Reserve is closed permanently, that property is private 

property, La Reserve Drive will be used exclusively. 

The General Plan will appear on the 2016 ballot, not 2014. 

Construction on 274 apartments and commercial space has begun at Oracle and 1 st Ave. 

Construction has started on 270 apartments at Steam Pump Village. 

Other projects that are in design approval are 220 apartments at Oracle and Linda Vista and 

single family homes at La Cholla near Glover and Stone Canyon. 

Construction continues at Tangerine and Innovation Parkway for Securaplane, a 55,000 square 

foot manufacturing plant, the first new business within the newly-established economic 

expansion zone. 

Grand Canyon University chose a location in the Mesa area. 

D. Report on Copper Health Oro Valley (formerly Villa Fatima): Mary Leach 

Updated the status of the weed removal which was done behind the mesh fencing. Audience 

member suggested removing weeds in front of the fencing and straightening the fencing. 

Still not closed due to a bank delay, revised estimated closing date is October 5, 

The project should be completed in the first part of 2014. 

Mary introduced Brian Martinez, Marketing/Business Development Director, as community 

liaison and also Vern Johnson, Director of Marketing. 


Approval August 27, 2013 Board Meeting Minutes 

August 27, 2013 Board Meeting Minutes were approved by general consent. 


Full report can be found online and in the library.

G. General Manager’s Report 

Auditorium Stage - remodeling the stage in auditorium has been discussed. An alternative to 

the renovation could be to rent the new theater, Great American Playhouse, which is dark 

Monday, Tuesday, and Wednesday. 

Bob Mariani announced that he had been elected to the Oro Valley Hospital Board of 

Directors. 

Fitness Center Project is a week behind schedule, however the superintendent is confident the 

project will finish on schedule. 

Café interior has been painted, tile installed in the backbar area and new furniture in the lobby. 

Items to come are a wall to screen the kitchen from the dining area and new artwork on the 

north wall and lobby wall. 

Chalk Creek Wash issues will be outlined, solutions, alternatives, designs and costs will be 

discussed at the October 10 Study Session. 

Distribution of the community directory is asking for volunteers. Call Carolyn Lerch, 818- 

3319 if you can help out. 

The club storage area needs to be cleaned out again. The clubs need to remove their supplies 

or decorations from areas that have not been assigned to them. 

AFC pool information hotline number is 917-8088. 

Median Landscaping irrigation is very close to being completed. We are asking AAA to be 

ready for their part of this job on Monday, September 30. 

Native American Rooms A/V system will be installed over a one week period in October. 

Golder Ranch will no longer provide free ambulance transportation. 

Rancho Vistoso Blvd. street lights are still out due to technical problems. The three circuits are 

being repaired and updated and should be working shortly. 

Lights are being installed in a few of the monument signs and the work continues. Bids are 

out for the building interior signs. 

Annual dues and special assessment payments are virtually paid, 97% of the annual dues and 

99% of the special assessments have been paid. 

Dispose-A-Med continues every other month in the Activity Center lobby, next one is 

November 12. 

The phone scam is out there again. DO NOT give a “helpful” caller your personal 

information. Hang up immediately. 

Police responded to two incidents in Unit 17 and are monitoring the situation. Always call 

911 if you think something is amiss in your neighborhood. 

Neighborhood Pride wants to remind residents to trim their trees for visibility of stop signs and 

above sidewalks, house numbers should not be blocked by foliage and all street number 

lightbulbs should be lit, correct any cement that has raised in the sidewalks in front of your 

house, remove Desert Broom and Spurge from yards, driveway/sidewalk cracks and where the 

cement meets the asphalt of the street. 

Security cameras are recording activity at the entryway doors and hallways in the Catalina 

Vista and Desert Oasis. They are not being monitored and are installed to assist and follow up 

if there is suspicion of theft, vandalism or liability issues. 

The monitors have numerous duties in all the buildings. Clubs are being asked to get their 

own water and ice with the Association provided pitchers, ice bowls and scoops. 

At 10:05AM the conference call connection was lost. 

Meeting took a break at 10:10, redialed into conference call provider successfully, Dick 

Brammell rejoined the meeting, Richard Babin did not. 

H. Department Manager’s Report, Robin Coulter 

The Administration staff meets weekly. 

Community Services have sent out fewer letters based on reduced touring by Neighborhood 

Pride. The residents are responding more positively to the e-mails than to letters. 

Our librarian has started a wonderful blog about new books and DVDs in the library. She also 

reported that 57 volunteers donated approximately 4,500 hours to the library from September 

2012 to September 2013. These are great volunteers.

The front reception desks have been busy updating membership cards, selling “fobs,” selling 

Tipster advertising, updating the database with new information and other numerous duties too 

many to mention. 

The FISH! Classes were successful and the entire staff went through the three hour class. 

Ambassadors added 10 new members. 

Café refresh is almost complete. 

Marketing staff meets twice a month. 

Aquatic and Fitness Center construction task force committee meets weekly. 

Resident survey is complete and results have been passed on for analysis. 

New Resident Meet and Greet breakfast buffet will replace the New Resident Coffee in 

October. 

New gateway and monument signage project has been slow to complete but received 

positively by many residents. The signage required for the interior and exterior of the 

buildings is out for bid. 

Secure Access is now complete at the Desert Oasis and Catalina Vista. 



Government Affairs committee will resume regular meetings in October. There are two public 

meetings planned during October, the 8 th and 30 th . Details will be in the Tipster. 

Posse patrolling hours are 9PM to midnight. Total miles to date: 15,500 and they looked at 

1,035 open garage doors, 860 RV’s, 125 calls to OVPD mostly about open garage doors when 

the resident could not be contacted, and 49 flashing lights. 


1. Approve Emergency Preparedness Committee members: Joyce Holm, Ruth Coleman, Alex 

Martin, Susan Razor. 

2. Approve Sharon Gard for membership on the Election Committee. 

Motion to approve Consent Agenda items: Emergency Preparedness Committee 

members: Joyce Holm, Ruth Coleman, Alex Martin, Susan Razor, Election Committee 

Member, Sharon Gard (Fischer/Hartrich) 




1. Golf Advisory Committee Charter amendment 

2. Nominating Committee Charter amendment 

Request was made to remove wording from second paragraph under Organization “…and up 

to one (1) alternate.” 

Motion to approve New Business items: Golf Advisory Committee Charter as 

amended, Nominating Committee Charter amendment as well as a request made by 

AGM to remove wording from second paragraph under Organization “…and up 

to one (1) alternate.” (Olson/Fischer) 


3. Mosquito abatement concerns 

Complaints have been received from residents whose neighboring properties have ponds that 

have not been drained and left uncovered for the summer. The ARC has been asked to review 

the situation and consider making a recommendation to Development Standards. In the 

interim, the General Manager will send out a reminder in SCOV weekly report. 

4. SCOV Identity Manual 

Motion to approve the SCOV Identity Manual Pages 9-14 (Knapp/Olson). 

Motion passed unanimously.


Board member suggested clarification on the ambulance service and costs to be added to the 

manager’s weekly report. 

An audience member suggested using a map/schematic to discuss damage to the washes in the 

next meeting. 


Submitted by: _____________________________________ 


Approved by: _____________________________________ 






Tuesday, August 27, 2013 9 AM Welcome Center – Conference Room 3 

A. Call to Order 9:00 AM 



Conference Room 3, on Tuesday, August 27, 2013. 

Present at the meeting were: Board Members: Robert Hefner, Janice Fischer, Steve Knapp, 

Cathy Hartrich, Present by teleconference, Dick Brammell, Richard Babin, 

General Manager: Bob Mariani; Assistant General Manager: Robin Coulter and Recording 

Secretary: Coco Sullivan. 

Absent: Jon Olson 


C. Town of Oro Valley Report, no report 


Approval July 23 and August 5, 2013 Board Meeting Minutes 

Minutes approved by general consent. 



F. General Manager’s Report 

Golf Course irrigation heads are being purchased ahead of scheduled fiscal period due to the 

ability to save $10,000. 

Villa Fatima is still in transition to new owner. It will not be an Alzheimer’s unit but a 

transitional care facility. 

Rancho Vistoso Median Landscaping is still a work in progress. Our CAM department is 

installing the irrigation as time permits and then AAA will come in to do the planting. 

Estimate completion is six to eight weeks. 

Access System is going smoothly at both the Desert Oasis and Catalina Vista locations. 

Signage is almost complete with the installation of the pillar lighting being done in the next 

few weeks. 

Insurance premium for the employee, short-term, long-term and life insurance coverage is 

lower by $7,000 compared to budget. 

AFC Pool Information Line is in place to update residents on the status of the pool closing 

which will be necessary from time to time. The number is 917-8088. 

AFC pool emergency phone (the red phone) is still at the pool in case of an emergency, 

instructions for calling are posted next to the phone. 

Café changes are progressing with training of staff, menu consistency, new menu items, costs 

of product and pricing. Some new items will be flavored coffees, more healthy items and new 

specials. Shamrock has conducted server training. 

Desert Oasis Tennis Courts are continuing to have separation problems. The concrete is being 

tested and results should be complete within a few weeks which will help the contractor and 

Association with better direction for a permanent fix. 

Fitness Center Project is continuing as expected with a few minor unplanned issues but is on 

time and within budget.

G. Department Manager’s Report: Michael Kropf 

Golf course is in excellent condition. 

The goal to produce a good course year around even though overseeding being done twice a 

year and rotating the holes that get overseeding. 

Rotation of holes for overseeding is being done for general health of the grass. 

Aerating more because the reclaimed water is not healthy for the grass. 



Marketing Committee submitted a written report – Steve Knapp reported verbally to the 

audience, Phase I of the sign project is complete except for some landscaping and lighting. 

Phase II signs were approved at the July Board meeting. Certain sections of the Identity 

Manual have been approved for signs, building names, room names, business cards and 

letterhead and vehicle graphics. Other areas are still being worked on pending meetings with 

the Communications Committee and the Tipster co-chairs. Part I of the identity manual will 

be presented in September and Part 2 will be presented later this year. 

Construction task force committee – Bob Hefner reported the committee meets weekly with 

the contractor, construction team and architect. 


1. Approve formation of the Colorado Club 

Motion to approve the formation of the Colorado Club (Hartrich/Knapp) 




1. Chalk Creek, Unit 18 and Hole #5 

Motion to approve funding to contact an engineering firm at a cost of $10,000 for the 

planning work, $4,000 for Unit 18 and $6,000 for Hole #5 and Unit 12. WLB 

Engineering will be doing the Phase 1 analysis for Hole #5 and Chalk Creek wash. Phase 

2 will be determined after Phase 1 reports are filed. Monies to come from Contingency 

Fund. (Knapp/Hartrich) 



Anne Marie Conway, a resident living in Unit 7 at bend of Chalk Creek Dr. advised the Board that 

storms are damaging her property, taking land and several trees in the wash were lost over the last 

few years. 

M. Adjournment 10:18 

Submitted by: _____________________________________ 


Approved by: _____________________________________ 



Our MISSION as the SCVCAI Board is to lead in maintaining and enhancing 


SPECIAL BOARD OF DIRECTORS MEETING MINUTES 

Monday, August 5, 2013 – 9:00 AM Welcome Center/Conference Room 3 

A) Call to Order 9:02 

Present at the meeting were: Board Members: Robert Hefner, Janice Fischer, Jon Olson, Present by 

conference phone: Richard Babin, Dick Brammell, Steve Knapp, General Manager: Bob Mariani; 

Assistant General Manager: Robin Coulter and Recording Secretary: Coco Sullivan 

Absent: Cathy Hartrich 

B) Appoint Janice Strassburg as chair of the communications committee. 

Motion to approve Janice Strassburg as Chair of the Communications Committee 

(Knapp/Fischer). 


C) Discuss repairs to Golf Course Hole #5. 

Motion to approve $41,000 from the contingency fund for remediation of hole #5 as described 

in the July 29, 2013 email from Larry Harvey to Michael Kropf. 

Amend motion to limited work to “scoop and haul” of sand to correct urgent need of emptying 

the wash. Staff will conduct additional study to provide alternate mitigation options (i.e., 

bolder installation, etc.) within 60 days. (Babin/Knapp) 

Amendment passed 4-2 (Heffner/Knapp opposed) 

Motion as amended passed unanimously. 

D) Adjournment 10:10 

Submitted by: _____________________________________ 


Approved by: _____________________________________ 

Robert Hefner, President





Tuesday, July 23, 2013 9 AM Welcome Center – Conference Room 3 

A. Call to Order 9:00AM 



Conference Room 3, on Tuesday, July 23, 2013. 

Present at the meeting were: Board Members: Robert Hefner, Janice Fischer, Cathy Hartrich, 

Jon Olson, General Manager: Bob Mariani; Assistant General Manager: Robin Coulter and 

Recording Secretary: Coco Sullivan, Newsletter scribe: Walt Hill. 

Not present: Richard Babin 

Present by Conference Phone: Steve Knapp, Dick Brammell 


Demolition started inside the AFC last week. 

C. Town of Oro Valley Report, Brendan Burns 

Grand Canyon College is proposing to Town of Oro Valley. 

Annexation is successful with the addition of Tohono Chul Park. 

The Aquatic Center continues to be popular and successful. 


Approval June 25, 2013 Board Meeting Minutes were approved by general consent. 



F. General Manager’s Report 

Public golf revenue is improving through several different marketing efforts. 

There are over 28 outside golf tournament/groups scheduled during the next year. 

Café budget is ending with a small profit. Omelet of the Day has been introduced until 2PM. 

The café décor is under consideration by an ad hoc committee. There are new wines available 

for $13.95 per bottle. Several other changes to control costs and create consistency in service 

and food presentation will be implemented. Staff is now being charged 25 cents for 

beverages. Shamrock will be assisting both David and Joe on new menu items, food costing 

and training of staff in front and back of the house. Servesafe training will take place at no 

cost through Shamrock. 

According to an informal survey, most community restaurants do not make money and are an 

accommodation only. 

Fitness equipment has been moved temporarily into the Hopi Room. 

Fitness center project is under way with interior demolition. Artwork is on track for approval 

by the Town. Details are available on our website: www.suncityorovalley.com, click on 

“Association” and then click on “Fitness Center Info.” 

Other Fitness Center Information: 

‣ There is no way to secure an AED machine at the AFC pool area. There is one in the 

Activity Center, near the bathrooms.

‣ The gate to the pool will be opened daily by the maintenance staff. 

‣ There is no monitor at the pool, Lonnie checks it on weekdays, the AC monitor checks it 

on weekends. 

‣ The restrooms are in the Artisan Center. 

‣ Pool access continues, for the time being, through the breezeway. 

‣ During construction, if there is thunder and lightning, residents are responsible to 

immediately get out of the pool. 

Catalina Vista Card Access has been in operation since July 15 and is the first phase of the 

pilot program to keep our residents and staff safe and secure 

New sign installation is underway. The project is not complete and it will take another week 

or so to see the entire, completed project. 

New AED machines are much easier to use and are installed at all previous locations. 

There were over 1900 responses from the membership survey. Volunteers spent many, many 

hours organizing the data for the Strategic Projects committee for the new long range plan. 

Staff marketing report: 

‣ Where to Retire add enlarged to 1/6 of a page. 

‣ FISH customer service philosophy training completed for managers and some staff. 

‣ Increased Facebook advertising. 

‣ Increased e-mails for The Views Golf Club list through Course Trends. 

‣ Home sales are highest this fiscal year since we have been keeping records. 

‣ TV commercials will be run during big golf tournaments. 

‣ Advertising in four target city newspaper websites: Tucson, Phoenix, Seattle and 

Minneapolis. 

‣ Developed a corporate flyer for Ventana promoting golf that the Chamber will distribute 

for us with their contacts at Ventana. 

 

 

Posse has sent out recruiting letters to new residents. 

Neighborhood Pride Committee reminded us that the monsoon season finally arrived in full 

force. There is also beans, leaves and twigs debris covering yards. Cleaning up not only 

leaves a tidy yard but advertises someone is home. Help a snowbird neighbor so the empty 

house doesn’t look empty. 

Villa Fatima permitting is not complete and the new owners have been invited to the August 

BOD/GM coffee. 

Depose-A-Med is the second Tuesday, 9-11AM in the AC Lobby (next one is September 10. 

 

Beware of the house painting scam, if your house needs painting you will receive a notice 

from the association. Do not take the word of a painter that knocks on your door giving you 

deadlines and asking for money. 

G. Department Manager’s Report: Julie Foerster 

Human Resource manager spoke of her responsibilities: 

Conducts bi-weekly payroll 

Maintains all records and reporting compliance for payroll, 401k and benefits 

Conducts employee safety training for management and employees per federal and state 

regulations 

Guides employees on employment issues 

Works with the general manager on worker’s compensation coverage and benefit packages 

Employee orientation 

Responds to regulatory agencies 

Presented the customer service concept FISH, modeled after Pikes Fish Market in Seattle. 

Works with Golder Ranch Fire Department using their safety topics including heat, insects, 

clothing, etc. 

Coordinates regular training classes for employees and management/managers. 

Coordinates quarterly training for all employees to comply with federal and state regulations 

regarding rights, health and safety and other issues as they arise. 

Works to reduce injuries and increase safety awareness. 

Page 2

Page 3 

 

 

 

Evaluate and streamline the HR/Payroll procedures through the internet to allow employees 

access to their records. 

Educate and prepare for Health Care Reform changes. 

Develop guidelines for new-hire, terminations and worker’s compensation for Managers and 

Supervisors. 



Marketing Committee - Steve Knapp reported the SCOV Marketing Committee meets on the 

4th Thursday of the month. Current agenda matters include (1) Update on new sign progress; 

(2) Identity manual development status review and timeline for approval and Board reporting, 

roll-out planning (including work with the Communications Committee, the Tipster Editorial 

Committee, and the Golf committee (sign placement); and establishing a sub-committee to 

work with other groups, clubs and others to explain approaches and changes as the identity 

Program rolls out); (3) Discussion on how to create more detailed strategic plans for the 

Marketing Committee’s home values, golf revenues, and café revenues goals. 

Golf Advisory Committee – Jon Olson reported the golf course condition is improving daily, 

however, hole 2 and 4 may require a little it more work. There are on-going discussions 

regarding who will represent which golf club. The next meeting is in September. 


Approve formation of the Writer’s Club 

Motion to approve Consent Agenda: formation of the Writer’s Club (Olson/Hartrich) 




Consider changing the Liability Limit on the Umbrella and Director’s and Officer’s insurance 

policies. 

Motion to retain the liability limit in spite of the additional premium (Knapp/Olson) 

Motion passed 5-1 (Hartrich opposed). 


M. Adjournment 10:05 

Submitted by: _____________________________________ 


Approved by: _____________________________________

2013-2014 Minutes - Sun City Oro Valley

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