About Walter Reed Army Medical Center - DCMilitary.com

Patient Administration
Directorate
Data Quality Section
The Data Quality (DQ) section comprises two areas, the
Ambulatory Data Module (ADM) Section and the Ambulatory
Procedure Visit (APV) Cell. The DQ section serves as the
subject matter expert in the development and implementation
of programs and projects that concentrate on business practices
which result in improving data reliability, validity, and timelines
at every level within the organization. Activities include
planning and conducting statistical analyses and studies concerning
the trends and the impact of changes in clinical and
workload data. The DQ section also monitors and tracks the
hospital's compliance based on the bench marks set by external
agencies.
Medical Records Administration Division
The Medical Records Administration Division (MRAD) is
one of the largest sections within Patient Administration. It
consists of Coding, Medical Records Assembly and Analysis,
Outpatient/Inpatient Records, Special Actions, Medical Audit/
Research and Statistics. The staff provides coding support and
training for outpatient clinics, ambulatory procedure clinics,
and inpatient wards. The MRAD performs maintenance of
paper records, files and retrieves records for appointments, and
retirees' records based on specified timelines. Patients can also
receive copies of medical records through Special Actions.
The Special Actions and Outpatient Record Sections are located
on the 1st floor in Building 2, Room 1R08. The hours of
operation are 7:30 a.m. to 4:30 p.m. (Monday - Friday). The
phone number for Outpatient Record Section is (202) 782-
6160; the phone number to Special Actions is (202) 782-6147.
Uniform Business Office
Uniform Business Office (UBO) provides services in the
areas of Medical Services Account (MSA), Third Party
Collection Program (TPCP) and Medical Affirmative Claims
(MAC) programs. Claims submitted by the Hospital to private
health insurance will not result in an increase in a patient's premium.
The money collected is used to purchase additional
equipment, expand the pharmacy formulary, or hire additional
staff to enhance the medical services provided to the patient.
Patients admitted to the hospital may deposit funds and/or certain
valuables in the Patient Trust Fund for safe keeping. The
Patient Trust Fund is a component of the Medical Services
Account. The MSA hours of operation are Monday - Friday
from 7:45 a.m. to 4:30 p.m. The Patient Trust Fund can be
accessed after hours through Admissions and Dispositions
Section.
Patient Affairs (Medical Evaluation Board) Section
The Medical Evaluation Board office is dedicated to educating
and guiding Soldiers through the Disability Evaluation
System (DES). The DES is designed to ensure a seamless transition
of our wounded, ill, or injured from the care, benefits,
and services provided by the DoD to those provided by the
Department of Veterans Affairs (DVA). The DES is designed to
replace the legacy MEB System. A Service Member enters the
MEB process through the initiation of the DoD/VA Disability
Evaluation Pilot Referral Form.
This office also processes Temporary Disabled Retirement
List (TDRL) Re-evaluations for DC, Maryland, Pennsylvania,
and West Virginia. Also, this section conducts all the Fitness
for Duty requests for Reserve Component Soldiers within our
geographical area of responsibility, as well as, arranging care
for approved line of duty Soldiers.
Patient Accountability Branch
The Patient Accountability Branch (PAB) is a diverse section
reaching out to patients and staff through a variety of
ways. The Admissions and Dispositions Office is open 24
hours a day and is located on the second floor in room 2D01.
The PAB section establishes, accounts for, and maintains
tracking for all active duty and DoD beneficiaries that are
admitted to the facility. The PAB is also charged with in processing
Wounded Warriors in transition from OIF/OEF on a
weekly basis. The following services also fall under the
Patient Accountability Branch: Soldier Assistance Center
(SAC) support, casualty affairs processing, mortuary affairs
services, GWOT tracking, patient travel orders administration,
and line of duty initiation. For additional information, please
contact the staff at (202) 782-6140.
22 “Home of Warior Care and So Much More”