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The ELLIS system

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<strong>The</strong> Hotels theme helps learners become<br />

familiar with both the social and communicative<br />

language skills involved with checking<br />

in and out, room service, concierge, and<br />

even disputing the bill. Food service workers<br />

learn skills to take orders, offer suggestions,<br />

and use language respectfully, while<br />

patrons learn skills to cover all aspects of<br />

Lessons provide appropriate content for ordering, eating, and paying for breakfast,<br />

entry level to executive positions.<br />

lunch, dinner and more.<br />

Office and Social skills lessons focus on<br />

helping learners acquire the tools to introduce themselves to a receptionist and<br />

make small talk. Cultural information is supplied to help them give and accept<br />

compliments, make invitations, communicate over the telephone, and close<br />

conversations comfortably in the English language.<br />

In Meetings and Business Discussions,<br />

learners gain confidence and practical virtual<br />

experience in planning meetings, conducting<br />

meetings, describing trends, and<br />

reporting results. In addition, learners gain<br />

language skills in discussing and expressing<br />

opinions, finding solutions, and other<br />

topics necessary for effective communication<br />

with co-workers.<br />

With over 150 branches and dozens of<br />

Considering options, clarifying meaning,<br />

characters, the Role Play opportunities are<br />

virtually endless.<br />

handling objections, reaching agreement,<br />

seeking assurances, and making requests<br />

are all covered in the Contracts and Negotiations volume–as well as discussing<br />

legal issues, term and termination, technology, and territorial issues.<br />

With over 750 instructional hours available, the <strong>ELLIS</strong> Business Series is the<br />

most comprehensive business English language program available anywhere.<br />

Business Series<br />

Content<br />

Airports & Transportation<br />

Airline Check In<br />

Dealing with Problems<br />

Immigration<br />

Customs<br />

Exchanging Money<br />

Renting a Car<br />

Making Transportation Arrangements<br />

Taking a Taxi<br />

Hotels, Restaurants, & Hospitality<br />

Checking In<br />

Concierge<br />

Hotel Services<br />

Checking Out<br />

Ordering Meals<br />

Reservations<br />

Ordering Drinks<br />

Paying<br />

Office & Social Skills<br />

Meeting the Receptionist<br />

Meeting Your Contact<br />

Giving and Accepting Compliments<br />

Making & Accepting Invitations<br />

Making Introductions<br />

Small Talk--Business and Personal<br />

Saying Goodbye<br />

Answering the Phone<br />

Taking Messages<br />

Making and Changing an Appointment<br />

Placing an Order<br />

Making Travel Arrangements<br />

Contracts & Negotiations<br />

Clarifying Meaning<br />

Handling Objections<br />

Reaching Consensus<br />

Seeking Assurances<br />

Considering Options<br />

Term and Termination<br />

Territories<br />

Legal Issues<br />

Making and Handling Requests<br />

Business Meetings<br />

Talking with Co-workers<br />

Finding Solutions<br />

Discussing Options<br />

Agreeing and Disagreeing<br />

Planning a Meeting<br />

Arranging a Trade Show<br />

Conducting a Meeting<br />

Describing Trends<br />

Reporting Results<br />

Multiple Login—<strong>The</strong> more the merrier!<br />

Up to three learners can study on one<br />

computer at the same time, taking<br />

advantage of peer learning and<br />

making better use of resources.<br />

Practice makes perfect. <strong>The</strong> three levels<br />

of lesson-specific activities are based<br />

entirely upon where each learner is<br />

and where that learner has been.<br />

11

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