SUUNTO COLLECTION 2010

epair. However if it’s the retailer/distributor policy to service their
customer directly the following guidelines should be followed:
The retailer/distributor should ensure that a return fulfills Suunto
USA’s terms of warranty:
+ Warranty period
+ There must be a real fault with the product and not user error.
+ A detailed description of the fault must be enclosed
+ No evidence of misuse (mechanical or otherwise).
Retailer/distributor/customer must contact the Suunto USA
Warranty Department Customer Service at 1-800-543-9124, prior
to any return to obtain authorization and instructions. The Suunto
USA Service Center will then repair or replace the unit, at its sole
discretion.
+ If the retailer/distributor has provided the customer with a
replacement unit, retailer/distributor will receive a replacement
product for resale.
+ If the retailer/distributor refunds cash to the customer, retailer
will receive a replacement product for resale.
Crediting to Retailer/Distributor may be available only if agreed
upon in advance by Suunto USA management. In this case Retailer/
Distributor cannot take a deduction on payment of regular invoices
until a credit has been issued by Suunto USA.
5. Normal Out of Warranty Returns
When retailer/distributor receives a product out of warranty (i.e.
outside of the warranty period, evidence of misuse, etc...), their
responsibility is to inform the customer about a charge that may
accompany repairs or replacement. Retailer/distributor/consumer
must contact Suunto USA Warranty Department Customer Service
(1-800-543-9124) prior to any return to obtain authorization
and instructions. Product must be returned to the Suunto USA
Service Center where it will be repaired and sent back to retailer/
distributor/consumer. Return shipment to retailer/ distributor/
consumer will be made after payment has been secured.
6. Instructions for Determining Warranty
+ Check the receipt of purchase or warranty card. Starting from
2002, Suunto products carry a (2) year warranty. Prior to 2002,
Suunto products carry a one (1) year warranty.
+ Check the manufacturing year from serial number 30912345
(2003 week 9).
+ Check the condition.
If major scratches, hits or otherwise mechanical misuses are
indicated, it is not under warranty. If product looks used but no
major scratches are visible, it can be under warranty if warranty is
still valid.
+ When unsure, please call your Suunto contact person.
+ If warranty ended over one (1) year ago, direct assumption is that
it will not qualify for warranty repair and a cost estimate must be
given.
Suunto Product guarantees:
Suunto Collection_2010
+ Cost estimate will be given by Suunto USA Warranty Department
Customer Service (1-800-543-9124).
7. Product Replacement
A 15% restocking charge will apply to all returned product. Product
can be returned for credit only. In addition, a 5% charge will apply
to product that has been pre-ticketed and/or labeled with security
tags. Product return policies do not apply to special orders. Special
order sales are final, no returns.
8. Return Material Authorization (RMA)
No product may be returned directly to Suunto USA without first
contacting Suunto USA for a Return Material Authorization (RMA)
number. If it is determined that the product may be defective, you
will be given an RMA number and instructions for product return.
An unauthorized return (i.e. one for which an RMA number has
not been used), will be refused and returned at sender’s expense.
Authorized returns are to be shipped prepaid and insured to:
Suunto USA/2030 Lincoln Avenue/Ogden, UT 84401. RMA number
must be clearly marked on outside of shipping container. To
request an RMA, please contact Suunto USA Warranty Customer
Service at 1-800-543-9124.
PLEASE NOTE: A Return Authorization (RMA), number does
not imply that credit or exchange will be issued. It is only an
authorization to return product to us for evaluation. We reserve
the right to reject any return based on its condition or noncompliance
with our return policy.
9. Unauthorized or Refused Returns
Suunto USA does not recognize unauthorized returns or exchanges.
Suunto USA reserves the right to refuse packages without a Return
Authorization number.
1. Suunto Baseplate compasses carry a lifetime
guarantee to be free of defects in material and
workmanship.
2. Suunto Wristop Computers, Handheld Electronics,
and Professional Compasses carry a two year
guarantee to be free of defects in material and
workmanship.
3. Suunto Orca/Pilot Compasses carry a three year
guarantee to be free of defects in material and
workmanship.
SERVICES AND PROMOTIONS