Quality Manual REV 11.pdf - Norman Filter Company

Norman Filter Company, L.L.C. QMS Policy Manual Page 3 of 40
Table of Contents
1 INTRODUCTION AND COMPANY INFORMATION.......................................6
2 SCOPE, QUALITY POLICY, AND DEFINITIONS...........................................7
2.1 Scope..................................................................................................................7
2.2 Norman Filter Company Quality Policy........................................................7
2.3 Definitions.........................................................................................................7
3 ORGANIZATIONAL CHART ………………………………………………………9
4 QUALITY MANAGEMENT SYSTEM ............................................................10
4.1 General Requirements...................................................................................10
4.2 Documentation Requirements ......................................................................10
4.2.1 General.................................................................................................10
4.2.2 Control of Documents..........................................................................11
4.2.3 Control of Records...............................................................................12
5 MANAGEMENT RESPONSIBILITY..............................................................12
5.1 Management Commitment ...........................................................................12
5.2 Customer Focus..............................................................................................12
5.3 Quality Policy .................................................................................................13
5.4 Planning ..........................................................................................................13
5.4.1 Quality Objectives ...............................................................................13
5.4.2 Quality Management System Planning................................................13
5.5 Responsibility, Authority, and Communication .........................................13
5.5.1 Responsibility and Authority ...............................................................13
5.5.2 Management Representative................................................................13
5.5.3 Internal Communication ......................................................................14
5.6 Management Review......................................................................................14
6 RESOURCE MANAGEMENT .......................................................................14
6.1 Resources ........................................................................................................14
6.2 Human Resources ..........................................................................................14
6.2.1 Assignment of Personnel .....................................................................14
6.2.2 Competence, Awareness and Training ................................................15
6.3 Infrastructure.................................................................................................16
6.4 Work Environment........................................................................................16
7 PRODUCT REALIZATION............................................................................16
7.1 Planning of Product Realization...................................................................16
7.1.1 Project Management......................................................................................16
7.1.2 Risk Management ..........................................................................................17
7.1.3 Configuration Management..........................................................................17
7.1.4 Control of Work Transfers ...........................................................................17
7.2 Customer-Related Processes.........................................................................17
7.2.1 Determination of Requirements...........................................................18
7.2.2 Review of Product Requirements (Contract Review)..........................18
QM01-01, Rev.11, 07/12/12